Grange Holborn Hotel

, London, United Kingdom
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Grange Holborn Hotel

, London
5 star

Rooms: 201

50 Southampton Row - London - England - WC1B 4AR - United Kingdom Hotel Website | | 020 7630 2000
492 Traveller

Reviews - Grange Holborn Hotel

1/10
Never Stay at this Hotel
Submitted by: Christopher in 04/02/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Luxury Traveller
I have now read many review sites, after staying at this poor Hotel. Many complaints echo my own. This Hotel has to be the poorest five Star Hotel in London. There is no grand lobby, in fact, you are stood in a small reception area similar to an office block. There are too few staff on lobby service. It is a chaotic mess on Sunday mornings. The staff themselves are pleasant, but not of the quality, that one would expect from a five Star Hotel, more about this later. The bar downstairs is very small and there is nowhere you can meet anyone without sitting in the bar. It lacks everything you would want and expect from a five Star Hotel. The rooms we were given were classified as suites. These are not suites, as one would understand. They are a small bedroom, with a walk in room with a desk, which continues through to the bathroom. The room itself looked nice, but dig deeper and we found stained and dirty bed linen. I will try to upload a photo of this. The room was occupied by two people, yet there was only enough towels, soap and dressing gown for one. My friends stayed in a similar room and their room was set for one person, even though the Hotel knew three were staying in that room. The breakfast is almost laughable it is so bad. The coffee really is the cheapest you could ever drink. When I asked for a stronger coffee, I was told I would have to pay more! The toast cold, the cheese curled up and old. Jams limited to three flavours. It is a disgrace, for the price you pay. The pool is nice, but I asked the pool receptionist for a pair of slippers , as I had no other shoes I could wear to the pool. This request was just ignored. Due to a previous altercation with Grange Central Reservations who are nothing but rude and unhelpful, I had been assured by the manager that nothing else would go wrong. By the time we arrived, another manager had taken over this Hotel. Needless to say, there was a major problem, created by the Hotel itself. We were staying with guests from Italy, who had a three-year-old child. We were called via mobile, on the second day of our stay, whilst out in London to tell me that our guests would have to change rooms that night, due to the noise that would be generated by a wedding party and very loud disco. Why we could not have been given the correct room on the previous night, is beyond me. As compensation, the arrogant, rude and conceited manager offered our group a free meal. Low and behold, he offered us the meal they were serving the Wedding Guests. So in essence, the wedding party would be paying for a meal, for a fault created by the Hotel. Unbelievable, but it gets worse. This manager then lies to my friend several times, which then creates another argument, which then leads to another argument. In all my time, staying in top Hotels, I have never ever seen such a rude, arrogant self-serving manager, who did not have the ability to understand what he was doing. He was full of excuses, blaming everyone else, lying with an air of arrogance I have never seen before. This manager prefers to argue with customers than find solutions. On another note, if you are into wines, forget this Hotel. I asked for a Pinot Noir, they don't stock it, what about a Chianti? Simple you would think for a five star property, not this one...answer we don't stock it. There is a Sainsbury's just across the road, might I suggest that if a guest wants a normal wine they slip out the back door and purchase it from the aforementioned supermarket. The noise from outside is unacceptable, and be warned you could still hear the wedding party on floor one on the fifth and sixth floor. I had reviews about this Hotel complaining about the unacceptable road noise at the front of the Hotel. I asked for rear rooms, but even with rear rooms, if you want peace and quiet to sleep, aviod this Hotel. This is not a five Star property, it is not even a good quality 4 star Hotel. This is in essence a three star Hotel, pretending to be a five star establishment. The manager is only good for one thing, a £25 per night motel. Would I ever stay in a Grange run Hotel again? The answer is very simple NO. There are many other great Hotels in London, so do yourself a favour and avoid the Grange and any Hotel run by the Grange group. The arrogance and apathy shown by the manager is reflected in the Head Office and managing director's responce to the complaint. Avoid is my best advice.
9/10
Excellent
Submitted by: Oliver in 05/12/05
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Truly breathtaking pool, excellent service and a lovely lobby.

Historical Traveller Reviews of Grange Holborn Hotel

friendly hotel

from janneman10
Nice situated hotel in central london and only 3 minutes walk from the underground. Our first room was rather small with a small bed and bathroom as well. The second day we got a much bigger room. Unfortunately you hear rather a lot of noise coming from the street.
Service is very good. People are friendly and also breakfast is nice.
The weekend price in december booked by my travel agent is great.....for a london hotel.... So the next time we come back to this hotel.

Nothing special but nothing bad

from RichardLister
Stayed here for one night last month. Well located hotel for the City and not that far from the West End.

Service was good - fast check in and out. Room service was also quick and of reasonable quality.

My room was very big, but the bathroom was very small. Very traditional decour - beds with sheets/blankets and normal pillows. Rather small television with not very good receptions (seems to be a recurring theme with London hotels!).

I'd stay there again at a push, but there are some far more interesting and modern hotels available in that part of London.

Simply Superb

from A TripAdvisor Member
I have stayed at many hotels all over London and Europe and I would put this in the 5 star bracket as advertised. I read all the reviews before going and thought well I'll take a chance. Hardly any noise although we were on the 7th floor at the back. Staff really friendly and helpful. Prime position in London. The gym-pool-sauna-steam room area was never even half full and a delight to experience. Coming back late at night was a pleasure to be able to relax in the bar for a while and there is internet in the lobby for those who wish to catch up. What more could you ask for and I got this for only £105 for a double room that included continental breakfast. One of the cleanest hotels also. Next time I return I'm taking my 3 kids who will adore this friendly hotel.

A LUCKY UPGRADE!

from newboots
stayed for 1 night sat 16th october 04, after being upgraded because of maintenance at our previously booked hotel. we were more than happy! clean, comfortable, large & quite, relaxed in the steam & sauna room before taking a swim. Staff polite & friendly, & there was a wide choice at breakfast. would go again at right price, some how don't think we will be as lucky another year. tube station about 2 mins down the road, mc donalds, tesco, sainsburys, cafe all within 2 mins walk.

A Happy Regular!!

from marcuschap72
First found this hotel about 4 years ago and have been a regular here ever since.
The location is excellent with Covent Garden, Soho and Oxford Street all within easy walking distance. It's great to have an evening out without the rush for the last tube or the late night struggle to get a 'genuine' taxi.
Despite other reviews, i've always found the rooms and public areas clean, comfortable and in good decor. My only complaint about the pool area is that the water is often (95% of the time) quite cold but, unlike many other hotels, this area is adequately staffed and therefore clean and tidy.
The full breakfast has changed to a still fairly generous continental buffet at the weekend but i presume this is to keep costs down as i've only seen the room rate increase by £5 in the last few years.
A good hotel, in a great location with friendly, efficient staff including breakfast and leisure facilities for well under £100 a night. I couldn't and don't need to ask for more!

A really good experience

from sherrieb
It was our first trip to London, but have stayed in some really average hotels in other towns, didnt know what to expect from The Grange Holborn as some of the other reviews about the hotel were a bit mixed. But we were very pleasently surprised, we had a room at the back of the hotel so no views but on the plus side we heard no traffic noise at all, as other people had said they were troubled by in there reviews. The room was spacious and very clean. The staff couldnt have been friendlier or more helpful. We are planning another trip to London and I wouldnt hesitate to re- book at the hotel.

Mixed Feelings

from A TripAdvisor Member
I have mixed feelings about this hotel. Pluses are as follows:
very comfortable and large beds, modern decor, large rooms, excellent and swift maid service at our time of choosing, overall good value for money (if you take the discount deals) given the location, the baby cot requested was already waiting for us in the room when we checked in.
Minuses are as follows:
air conditioning packed up both nights making it impossible to sleep and when we (not unreasonably) requested an electric fan this was refused, noisy outside given close proximity to main thoroughfare even when windows closed, swimming pool felt very cold, some items listed on buffet breakfast menu were not available, newspapers were not delivered to the room when booked.

A bit Tacky, a bit Kitsch, but mainly conventional

from isabelle304
Is this really a 4 or 5* hotel?! Hmm... Not my kind of hotel at all... I only stayed there as it is recommended by the company I work for - I often send people there and wanted to check personally what it is actually like. The staff at reception were very pleasant and the entrance (fake egyptian) had a kitsch and fun feel to it. Upstairs however it was just run-of-the-mill decor, conventional, dull and a bit worn. My bed was quite uncomfortable (they still use sheets and blankets, rather then duvets). Lighting in the room was via energy-efficient bulbs, which rendered a cold, dull atmosphere. I really did not feel at home there, and could not wait to leave. Personally I like more personable, boutique hotels with character (eg Sydney House, Malmaison or Threadneedles). I will not return.

Great hotel

from A TripAdvisor Member
After staying in a few hotels in London this was far the best we have stayed in, staff was always polite, room was spacious, we paid 90 U.K. Pounds a night which was the special weekend rate, Friday night to Monday which also included breakfast. Only negative was telling the porter we lived in Cornwall for him to say he had never heard of it!!!!!!!!, a town is one thing, but a county. Still great place though.

Not As Good As Previous Visits!

from Scouser
After staying at the Grange Holborn on 4 previous times - we decided to book in to an Executive Room (what a mistake!)

We arrived and the room was not ready and had to wait 50 minutes before we could check in (this was at 14:00! When we got to the room it was no different to the rooms we had stayed in previously o but with a bath that was lacking in enamel which was sharp - spoke to the reception desk and they basically said tough! so we contacted the agent and what a suprise when we returned we where moved (thats not the best bit!).

We where moved to an executive room only to open the door to find two people already in the room so off to reception again - the Duty Manager was very sorry and helpful and moved us to the executive room we had booked (still feeling sorry for the two people I walked in on!)

The room was big with a King Size bed and lots of floor space and a large bathroom but that was the only really difference from the standard rooms (worth the money - dont think so)

Pool & Fitness Suite is nice and never busy.

The Holborn is a good location with Covent Garden & The British Museum within a couple of minutes walking - The Tube is less than 2 minutes away as well.

Breakfast use to be a full English Buffett Style but for some reason they have changed this to a cold buffett and you have to pay for the cooked breakfast and they have put the prices up.

Don't think I will be staying again now... as the service and value for a 5 Star Hotel is seriously dropping compared to previous visits.

Top Local Tips for London

Coach Travel is really cheap If you can put up with long journey times - the prices of coach travel (National Express Fun Fares for e.g) are remarkable - London To Liverpool 10 pounds - even when booked the week of travel.

Italian Restaraunt Great little Italian restaurant across the street form the hotel called The Spagetti House. Yummy!! Best spagetti I've had and reasonable prices for London.

Get a daily travel card for the tube Don't forget to purchase a daily travelcard for the tube rather than a return ticket. It works out much cheaper.

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Other names for Grange Holborn Hotel

  • hotel grange holborn
  • grange holborn london
  • grange holborn hotel
  • grange holborn
  • Address: 50 Southampton Row - London - England - WC1B 4AR - United Kingdom
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