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Excelsior Hotel London
42 Argyle Square - London WC1H 8AL - England - United Kingdom
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    Star Rating: N/A (Add it)
    No. of Rooms: 20
    Avg User Rating: 1  out of 10Add your rating
    Info: N/A
    Book: Check rates and availability
    Email: Wrong Info - Fix it
    Website: http://www.excelsiorhotel.co.uk
    Phone: 0207 621 1254 Fax: N/A (Add it)


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    Reviews of the Excelsior Hotel Write a review

    Total of 2 reviews Showing listings from 1 to 2

    Rating
    1
    Submission date: 2007-02-16 - Date of Stay: February 2007
    Submitted by: A Travel Library User - From: United Kingdom
    Type of Traveller: Weekend Breaker - Age Group: 31 - 40
    Sharp practice
    I booked two double rooms at the Excelsior hotel. On arrival was told that our rooms were in the sister Albion Hotel, around the corner. They claimed the mix up was due to a 'trainee'. Hotel staff totally unapologetic. Room in Albion had no electricity, was shown an alternative room in a third hotel which was dirty, curtains hanging off rail, carpet frayed. Finally had to settle for a single room in the Albion and then had to haggle for a discount! The hotel duty manager made it quite clear that I was interfering with her very busy day. The bathroom was tiny with an open shower in the middle so loo and sink ended up soaking wet. Would never stay here again and would not recommend anyone else do, they obviously accept a booking and then hope that the customer will accept whichever hotel/room they are given.
    Was this review helpful? Yes - No 8 out of 8 readers found this review helpful

    Rating
    1
    Submission date: 2006-11-13 - Date of Stay: N/A
    Submitted by: A Travel Library User - From: N/A
    Type of Traveller: N/A - Age Group: N/A
    Problem Breakfast arrangements
    Room small, plain but clean. Location 2 mins Kings Cross. Breakfast arrangements TERRIBLE - you have to go to different hotel, down stairs into tiny canteen area (3 plastic tables & chairs)where people have to queue for breakfast, consisting of juice, cereal & toast. Would not book this hotel again because of this.
    Was this review helpful? Yes - No 10 out of 10 readers found this review helpful

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