Euston Square Hotel

, London, United Kingdom
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Euston Square Hotel

, London
3 star

Rooms: 75

152-156 North Gower Street - London - England - NW1 2LU - United Kingdom Hotel Website | | 44 02073880099
554 Traveller

Reviews - Euston Square Hotel

Historical Traveller Reviews of Euston Square Hotel

Dont spend money on a small room with traffic noise

from A TripAdvisor Member
As we came they wanted us to pay in advance.
Coming into the room we understood why, the rooms are 2 x 3 metres !
The light worked only in the very small bathroom.
Not in the least the rooms are near a very busy and noisy road, so you don't get much sleep .
The breakfast was fair enough , and the staff was to one exception helpfull and understanding.
Luckily we could without problems cancel our stay after the first night , and got a refund of the remaining night.
Quite reliefed we left this depressing place.

Do they call this a hotel???

from A TripAdvisor Member
Have just stayed in this awful hotel from 28-30 December 2004 and I must say it is the worst hotel ever. I work in a hotel myself but I have to rate this as a hostel, NOT a hotel. Even hostels are better!!
We arrived around noon and were told that our rooms were not ready. We stored our luggage in the smallest luggage room! i have ever seen. Since we booked executive doubles I didn't think too much of it until we returned at 14:00 to check in. First they have pre-authorized my credit card for the full amount for both rooms even due to the fact that we were there earlier and they knew we would be back - hence no no-show. Then we had to pay in advance before we could even get the keys to the rooms. I complainted about this as they already swiped my credit card as guarantee and therefore no need for pre-payment. I asked to see the room before I checked in but the incompentent receptionist told me I would be charged anyway.
When we got to the rooms we found the smallest rooms (they cannot be called rooms!) - shoeboxes; so small that we couldn't even open our suitcase. In fact, there was a sliding door to the toilet because there was no space to open a normal door. The first night i found the linen dirty and went to get another. The second one was also dirty, the third was OK.
WARNING - DO NOT EVER BOOK THIS HOTEL.... You will only get dissapointed.

Much Better

from A TripAdvisor Member
Me and my wife stayed in this hotel last year, mainly by it's location, and were a bit disapointed. This year however, i was surprised! Much better trained staff, friendly also, rooms cleaned and video on demand. T
he restaurant was one of the best i've eaten in UK, good environment, tasty food, and again very nice staff. Even had a talk with the manager at the restaurant to compliment him, and in the end made a friend.

Also liked the breakfast, a real continental one! Would appreciate if could start a bit earlier, as i had a meeting, and it only started at 7:30.

On the bad side, i've to mention the noise, and the elevator in need of improvements.

The staff seemed like a family, always smiling and helpful, and the manager was one of the most pro-active i ever found. He was respected but far more important, admired.

Hope it continues like this. I'll be back for sure!

t ......

from ITchick
I wish I'd seen the reviews prior to my recent stay , as I can only agree with others and advise what a terrible disappointment this place is.
Don't be misled by claims of a modern , relaxing hotel . This is a cheap and very nasty place , a dirty , noisy dump. The lobby looks nice but my 'executive ' Room was absolutely tiny with cheap fittings and and an ancient window pane which let in the constant roar of traffic outside . Bathroom was freezing and damp. No breakfast on the day I was there .
Never again !

Avoid at All Costs

from A TripAdvisor Member
I too suffered the fate of arriving at the Euston Plaza to find my room reservations had mysteriously vanished! They never heard of me, but did find me in time to charge my original reservation through to my credit card. Based on the other reviews listed, it sounds like I was actually better off being stranded in London with no hotel room vs. staying there anyway.

Worst hotel ever stayed at

from A TripAdvisor Member
Many London hotels are not great, but this is the worst I have ever ever stayed at. Dirty rooms, had to upgrade to an executive room just to get a working telephone. It must have got its 3 stars 20 years ago. Do not visit.

Not up to description

from A TripAdvisor Member
I stayed in this hotel for 3 nights in October and if I hadn't paid in advance would not have stayed 3 minutes. I have stayed in many hotels in many places over the years but can honestly say this was the worst. The room was small, not very clean (bedcover and blanket stained and carpet dirty) although the sheet and ONE pillow was clean and changed daily. THe shower was OK and batroom reasonable but the corridors and stairs dirty and badly in need of a coat of paint. On second night had to ask for a change of room at 3.00am because I couldnot get a wink of sleep due to the noise from the radiator. After some argument did get another room which was a bit better but still left a lot to be desired -there wasn't even a chair in this room. Breakfast was poor - had to make my own toast in an old dirty toaster! Very poor value for rate paid. Staff were friendly enough but obviously struggling with poor facilities. The location is good but my advice: dont stay here - there are many many cheaper and much better options in the area.

London at night

from A TripAdvisor Member
This place does not give you all you would expect from a london hotel. The nicest place to be is the foyer, the rooms are small and grotty, the staff are miserable (management) and the electricity and telephones are not reliable, in all a terrible stay.

Heaven help us!!

from A TripAdvisor Member
The room was filthy with what appeared to be feces on the spread. Construction noise from 8 to 5. Very very small. My wife felt we lucky we didn't leave with lice. We are extensive travelers and this was by far the worst room we have ever stayed in.

Horror story at Euston

from JoeF7
I selected this place on a hotel listing web site, describing itself as a modern haven of relaxation and all in most enticing terms. When we arrived there on July 11th after a weary journey we were looking forward to a nice relaxing evening. I felt uneasy from the mopment I touched the front door as it was streaked with dirt. The reception was gloomythought the young staff were pleasant enough. Before I could literally utter a reservation my credit card was requested and swiped for the full amount for a 4 day stay. At that stage I should have smelt a rat as I had never before had to pay in advance like this. But to our horror we discovered the reason for this policy is that few would be willing to pay on discovering what a dirty horrible, filthy kip of a place this so-called hotel really is. We grew increasingly apprehensive as we made our way to our appointed room, such was the stench from mouldy carpets, the peeling paintwork on corridor walls and grime laced glass of any windows en route. The tiny kip of a room was the last straw. One could just about handle small and pokey but the dirt of what I would call a 'grime scene' certainly not. We knew immediately, no debate needed, that we just could not stay there.
We went to rescue the situation financially but were initially told we would have to seek any refund from the internet company. We were told that they had better rooms but we had no choice but to decline as the whole place and its 'facilities' had all the charm of a dump. We wanted to get out of there despite the inconvenience to a middle aged couple having nowhere to go at 7.30 pm of an evening in London. WE looked for a full refund and finally we were conceded a partial refund. We have spent the last 8 weeks trying to recover the full amount. We did not cancel in the normal sense, We arrived and so fulfilling our obligation only to discover we were victims of gross misrepresentation as to the nature and quality of this place. The internet hotel agency did try on our behalf to get a refund but without success but what disappoints me is that the same misleading/grossly inaccurate description of this dump remains on their site. The only satisfacvtion that now remains to me is if by this review I can save any other visitor from unwittingly being duped by this place. Please , dont even think about it, dump it from your itinerary now.

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Other names for Euston Square Hotel

  • hotel euston square
  • euston square london
  • euston square hotel
  • Address: 152-156 North Gower Street - London - England - NW1 2LU - United Kingdom
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