Submission date: 2007-05-03 - Date of Stay: April 2007
Submitted by: A Travel-Library User - From: United Kingdom
Type of Traveller: Family Traveller - Age Group: 41 - 50
Excellent Location
Superbly situated just off Kensington High Street, we were able to park immediately outside the hotel, having been saved a space by Billy, one of the three charming doormen, the other two being Colin and Tom. As our rooms were not ready, we enjoyed a delicious lunch in the hotel's Chinese restaurant. Unfortunately, after this, I became stuck in one of the accessible loos nearby and had to be rescued by a very sweet maintenance man. (there was no way to open the door from the outside). When our rooms did become available, I was disappointed to see that no waterproof wheelchair had been provided. This was rectified very promptly but the chair was not self-propelling and I had to be wheeled in and out by my mother who was sharing the twin room. Apart from this, oh, and the bedside table falling off the wall, everybody was thoroughly helpful and kind. The food in the Brasserie Restaurant was first class and most enjoyable.I am sure that the problems will be dealt with by the sympathetic du...Read more
I know it's a cliche' but I have stayed in a few hotels worldwide and this has got to be my ultimate nightmare 3 day stay. Staff were rude , surly and arguementitive, Period. My room had climate control that could not be adjusted, the bed was uncomfortable when I tried to move it a magazine called 'Busty Brides' fell to the floor. The sealant round the bath was peeling faster than the said, 'Busty Brides'. Parking was really expensive and led to three encounters with reception, just to get the ticket placed on account. It was like "the compter/system says no". After breakfast I asked the waitress if there was somewhere I could smoke and enjoy the rest of my coffee with my 'friend' and I was directed to the Bar area. A couple of minutes passed and a member of staff came in asking what I was doing, in a very abrupt manner making me feel to put it bluntly, bullied! I was staying with a group of people and some of the other stories too long to list include staff refusing to order a c...Read more
Submission date: 2005-10-27 - Date of Stay: October 2005
Submitted by: M Knight - From: United Kingdom
Type of Traveller: Business Traveller - Age Group: 31 - 40
Over rated
The hotel was over-priced for the service offered the staff were unhelpful and at times rude, because it is such a big hotel the service by the staff was lacking, I would not see this as a 4 star hotel at all.
Type of Traveller: Young Couple - Age Group: 26 - 30
Large impressive Hotel with good service
Really handy for Royal Albert Hall and local shopping and restaurants. Hotel was large and staff friendly and efficient. Only fault- people meeting in the bar were smoking which drifted into breakfast area. Parking expensive.
