Charing Cross Hotel, London, United Kingdom
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Charing Cross Hotel, London
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Official Contact Details - Charing Cross Hotel
- Address: The Strand - London - England - WC2N 5HX - United Kingdom
- Phone: 0870 333 9105
- Email:
- URL: http://www.thistlehotels.com
- Official Website:
- Hotel Class:
- Rooms: 239
"I am unable to give a review of the hotel "The Thistle" as due to a frightful attack of a bug..."
"My wife and I stayed here in April '05 as part of a party in London to celebrate the Rotary..."
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Reviews - Charing Cross Hotel
3 reviews
(Showing 1 - 3)
Ripped off
Submitted by: Colin Hockley in 05/17/05
- Age Group: 51 - 60
- From: Australia
- Traveller type: Business Traveller
I am unable to give a review of the hotel "The Thistle" as due to a frightful attack of a bug picked up in Egypt I curtailed my trip. I was booked in on for Saturday for two nights and fronted the desk on the preceeding Tuesday to inform them of my early flight home and was blithly informed that there was a one night cancellation fee. I was too sick at the time to comment. However upon returning home I wrote to the hotel and pointed out that whilst this may be a creative fund raising techniche it is not good business. I had taken a suite and planned three meetings in the suite. Around a dozen people would have seen the facilites of the hotel other than myself. This may or may not have generated further business. To charge a full one night fee in a heavily booked house is simply avarice in my view. So I am very disappointed not to stay in that hotel as despite my courteous letter they failed to offer even a partial credit for future use. It is poor business. Not at all focussed on repeat and referral and growing a loyal base. I hope that this may help management of The Thistle to hop into a hall of mirrors and have a good look at themselves. Forgive me for stating the blindinly obvious that they are engaged in the Hospitality business. That requires much more than bringing down the guillotine on $500 and feeling that a good day's work has been done. A pox on their house.
A Nice Surprise
Submitted by: Paul T in 05/17/05
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Family Traveller
My wife and I stayed here in April '05 as part of a party in London to celebrate the Rotary Centenary. I was very impressed that an old Railway hotel such as this has kept up it's standards. Great position for all the tourist attractions. We'll be back.
Excellent experience - Great service
Submitted by: Pierre Barbieux in 12/20/04
- Age Group: 26 - 35
- From: Belgium
- Traveller type: Business Traveller
I stayed there for a couple of days early this year and i was pleseantly surprised. Very nice location not too far from Soho. Great service (the staff is very welcoming), nice cozy rooms although quite small, but it seems to be a standard in London. Breakfast is not bad at all. But I would suggest to ask for a quiet room. Overall, a nice stay at the Thistle Charing Cross. I'll be back
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