Britannia International Hotel, London, United Kingdom
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Britannia International Hotel, London
Traveller Reviews
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Official Contact Details - Britannia International Hotel
- Address: Marsh Wall - London - England - E14 9SJ - United Kingdom
- Phone: 020 7712 0100
- Email:
- URL: http://www.britanniahotels.com/
- Official Website:
- Hotel Class:
- Rooms: 442
"If you are visiting the real London, the only reason to choose this out-of-the-way hotel is..."
"I have never stayed in such a bad hotel. 4 star? I'd give it 2 at best. The rooms were boiling..."
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Reviews - Britannia International Hotel
11 reviews
(Showing 1 - 10)
No Four Star; Isolated Location
Submitted by: Cameron in 10/08/08
- Age Group: 41 - 50
- From: United States
- Traveller type: Business Traveller
If you are visiting the real London, the only reason to choose this out-of-the-way hotel is price. And it is no four-star hotel, by any definition. The common areas and decor were indeed dated and worn. The excessively modest Italian restaurant belonged in a one-star hotel. Free wireless was only available in the lobby area downstairs, but no one had considered a need for sufficient electrical outlets.
The gym was decent, although one of the gymkeepers was unaccountably surly.
Two good Indian restaurants were close by.
Avoid Avoid Avoid
Submitted by: Emma in 07/28/08
- Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Young Couple
I have never stayed in such a bad hotel. 4 star? I'd give it 2 at best. The rooms were boiling hot, lacking in facilities. The staff were unattentive and rude. The breakfast was disgusting. I think the eggs were powdered eggs. Have never been so disappointed, ruined our stay.
1970s time warp
Submitted by: Ruth in 06/29/08
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Business Traveller
Although the reception area was impressive, the welcome was less than friendly and I was ignored until I went and stood right opposite one of the receptionists. There was no offer to carry my bag or show me to my room. The rest of the decor was shabby and dated. My room, although large, had stained and dated decorations, the furniture was scratched and damaged and the curtains were dirty. Two single beds pushed together does not make a double, and it was uncomfortable. The bathroom was reasonable but there was no hot water to the basin, although the shower was hot with good pressure.
The TV was old and there was no channel 4, although I was assured it was a temporary problem when I eventually got a response to my question after three times of asking. The windows were filthy and impossible to open without a key - there was air conditioning but it was noisy and intrusive and did not seem to make much difference to the sweltering temperatures.
The food was appalling; room service produced a gristly steak with greasy 'fries' from a packet. The salad had not been washed properly and the wine was corked. The 'fresh fruit salad' was a sad mixture of mostly apples, and unripe melon.
The breakfast was overpriced and disgusting - I have never had such terrible scrambled eggs in my life. The tea and coffee was ready made in vacuum jugs - the kind of thing you expect at a low - grade seminar venue, not a four star hotel.
I had a member's day pass to the gym, which was overcrowded with both equipment and people and almost impossible to use. There was a surcharge for towels and the staff member who I tried to ask for information spoke English so badly he was incoherant.
This was an appalling hotel and I am very surprised it had four stars. I thought at first they must have been awarded in 1973, but the building was relatively new.
I had great pleasure in leaving and even more pleasure knowing I will never come back.
Avoid At All Costs
Submitted by: Fergus in 06/29/08
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Business Traveller
Do not book this hotel.
I arrived after a long and hard business day with a confirmed room booking to be told they had no rooms whatsoever (at 2330).
The desk staff and the manager were aggressive, unhelpful and disinterested.
The Hotel Manager proceeded to lie to me claiming my details had never been in their system despite them having printed out all my booking details themselves only 5 minutes previously.
When I showed the Manager this print-out he came close to assault trying to take it from me.
I was one of 5 others in the same situation.
The taxi driver I spoke to when being driven to a friends house on the other side of London stated that this was not an uncommon situation. Totally unacceptable, never again.
Very friendly
Submitted by: heather in 05/21/08
- Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Young Couple
Very friendly staff, clean room, bit far out from the main part off london but very easy to find your way from the hotel to town, lovely area. Lovely view form hotel, food was great.
Worst Hotel in London
Submitted by: Business Traveler in 09/09/07
- Age Group: 31 - 40
- From: United States
- Traveller type: Business Traveller
I just returned from a one-week business trip to London and this was the worst possible hotel I have ever stayed, for the price I paid. Just to mention a few things:
Staff is extremely rude, in person or over the phone
The phone in my room wasn't working and when I called for repair, I was told that they could only do it the next morning - room service?? Emergency?? Who cares...?
Dirty towels were folded nice and neat, as if I would not notice they were dirty with huge black stains when I open them up...
The bed sheets are not clean, contained hairs, and also had holes on the corners, as if they got ripped out of barbwire...
Toiletries are not replaced - bring your own to be on the safe side...
Good luck if you are expecting a phone call from family or friends - no one answers the hotel's main phone line and when someone answers after 10 or more rings, they transfer to the wrong room...
The mattress on the room was so old and thin and the springs worn out, not comfortable at any level...
Breakfast at the hotel? Only if you want to get sick! I had it on the first morning and never again.... Good luck in finding clean dishes and silverware... And don't expect to be greeted or served by anyone; however, expect to be charged before you are get seated!
If you plan on using swimming pool, sauna, etc, be prepared to pay extra too...
Safety is another issue - you can enter and exit the hotel as you please, and cleaning staff leaves rooms wide open while cleaning them, making it possible for anyone to enter your room at those times.
Room service knocked at my door 3 times late at night, in different nights, even though I had never ordered anything...
Don't even think about sleeping in past 7:00 in the morning: there is a Docklands Light Railway running very close by and a building site construction right outside of your window.
I was really disappointed with this hotel and definitively would not recommend it to anyone.
Hot and uncomfortable
Submitted by: Duncan in 08/04/07
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Mature Couple
I have just returned from a very disappointing stay at the Britannia International Hotel in London Docklands. This room was booked for a special occasion, and a bottle of champagne requested in advance, this was well documented and did appear on the paperwork used by the check-in clerk. When we checked into our room, there was no champagne, however a nice bowl of fresh fruit was provided. The room was also extremely warm.
Despite activating the air conditioning the room got no cooler, in fact it didn't feel as if the air being pumped into the room was cold at all. We contacted reception and they sent someone up to the room to open the window. We asked that the cooling be looked into since the hotel was next to a building site and didn't really want the window open when work started the next morning.
We left the hotel for a few hours, at which time I mentioned the champagne to reception.
On our return, the champagne was there but the fruit had been removed.
The room was still no cooler. We contacted reception and they sent an engineer to inspect and he agreed that the air conditioning was not working correctly and he would get it sorted.
We left our room for the evening but on our return sound the room to hot to sleep in and also the windows had been shut. We contacted reception to get someone to open the window again, I also enquired about getting an electric fan and some water to drink, since I seemed to be unable to contact room service.
Eventually someone came to the room to open the window yet again, followed by housekeeping delivering a fan heater. The last think we needed was more heat. About 1 hour later I received a phone call asking if I had received the water. I had not, although it did eventually get delivered.
So in an uncomfortably warm room with the windows open we tried to sleep on an uncomfortably hard bed, waking a few hours later to the sound of the Docklands Light Railway and a building site.
This was not the romantic special occasion we had hoped for, just a very disappointing night out in a disappointing London hotel.
HORRIBLE
Submitted by: Sandy Morse in 06/26/05
- Age Group: 41 - 50
- From: United States
- Traveller type: Mature Couple
1.This hotel would not honor its on-line reservations unless forced to by my credit card company
2. The staff is incredibly rude and arrogant
3. The basement rooms are windowless fire-traps. Stay here at your own peril
Convenient, friendly and great value
Submitted by: Andrew Clements in 06/18/05
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Business Traveller
I thought the Britannia was very good value for money with a good standard of room (spacious, clean, good facilities) very convenient location and friendly helpful staff. There is a choice of three restaurants to choose from within the hotel as well as a great choice of restaurant and bars within walking distance. Also convenient for the underground.
Pleasurable
Submitted by: Ann Biggs in 06/22/05
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Mature Couple
I found the hotel very spacious and the view over the Thames from the restaurant very relaxing, however, it was a bit chilly in the restaurant and so looking at the river in addition made me feel a little cold.
The food in the restaurant - buffet style breakfast - needs to be reviewed. Some items overcooked, some under and we had to wait for some time for dishes to be replenished with more food at the servery bar.
On the first occasion, the standard room was comfortable with a nice view from the 9th floor. On the second occasion we were upgraded to a suite, which was great, with a lovely window that was the full length of the room. The bed was also very comfortable.
On the first occasion we encountered a christmas event happening at the hotel. Guests were all over the reception/lounge area and some were young and caused a little rumpus, but the staff were able to deal with it promptly.
I found the manager very helpful with the ordering of my partner's birthday cake and cost and room service on the day.
The pool needs to be warmer and bigger. The jacuzzi was lovely, but the sauna wasn't operating at the time.
The pizza/italian restaurant needs to be bigger and we waited a long time to be served alhough there was only 2 other guests seated.
I didn't like the long wait at reception to pay the bill. It shouldn't take forever and the car park is limited for parking. We had to park across the road, down another road.
For a big, plush hotel in London, there should be ample space for guests to park and the cost should be absorbed by the hotel. Guests staying at weekends - for more than a day, should not have to pay the car park. That would be one of the perks of the hotel booking.
The entrance to the hotel should also be more grand.
Other than that, the hotel is a very nice hotel.
The food in the restaurant - buffet style breakfast - needs to be reviewed. Some items overcooked, some under and we had to wait for some time for dishes to be replenished with more food at the servery bar.
On the first occasion, the standard room was comfortable with a nice view from the 9th floor. On the second occasion we were upgraded to a suite, which was great, with a lovely window that was the full length of the room. The bed was also very comfortable.
On the first occasion we encountered a christmas event happening at the hotel. Guests were all over the reception/lounge area and some were young and caused a little rumpus, but the staff were able to deal with it promptly.
I found the manager very helpful with the ordering of my partner's birthday cake and cost and room service on the day.
The pool needs to be warmer and bigger. The jacuzzi was lovely, but the sauna wasn't operating at the time.
The pizza/italian restaurant needs to be bigger and we waited a long time to be served alhough there was only 2 other guests seated.
I didn't like the long wait at reception to pay the bill. It shouldn't take forever and the car park is limited for parking. We had to park across the road, down another road.
For a big, plush hotel in London, there should be ample space for guests to park and the cost should be absorbed by the hotel. Guests staying at weekends - for more than a day, should not have to pay the car park. That would be one of the perks of the hotel booking.
The entrance to the hotel should also be more grand.
Other than that, the hotel is a very nice hotel.
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