Britannia International Hotel London

If you are visiting the real London, the only reason to choose this out-of-the-way hotel is price. And it is no four-star hotel, by any definition. The common areas and decor were indeed dated and worn. The excessively modest Italian restaurant belonged in a one-star hotel. Free wireless was only available in the lobby area downstairs, but no one had considered a need for sufficient electrical outlets. The gym was decent, although one of the gymkeepers was unaccountably surly. Two good Indian restaurants were close by.

I have never stayed in such a bad hotel. 4 star? I'd give it 2 at best. The rooms were boiling hot, lacking in facilities. The staff were unattentive and rude. The breakfast was disgusting. I think the eggs were powdered eggs. Have never been so disappointed, ruined our stay.

Although the reception area was impressive, the welcome was less than friendly and I was ignored until I went and stood right opposite one of the receptionists. There was no offer to carry my bag or show me to my room. The rest of the decor was shabby and dated. My room, although large, had stained and dated decorations, the furniture was scratched and damaged and the curtains were dirty. Two single beds pushed together does not make a double, and it was uncomfortable. The bathroom was reasonable but there was no hot water to the basin, although the shower was hot with good pressure. The TV was old and there was no channel 4, although I was assured it was a temporary problem when I eventually got a response to my question after three times of asking. The windows were filthy and impossible to open without a key - there was air conditioning but it was noisy and intrusive and did not seem to make much difference to the sweltering temperatures. The food was appalling; room...... Read more

Do not book this hotel. I arrived after a long and hard business day with a confirmed room booking to be told they had no rooms whatsoever (at 2330). The desk staff and the manager were aggressive, unhelpful and disinterested. The Hotel Manager proceeded to lie to me claiming my details had never been in their system despite them having printed out all my booking details themselves only 5 minutes previously. When I showed the Manager this print-out he came close to assault trying to take it from me. I was one of 5 others in the same situation. The taxi driver I spoke to when being driven to a friends house on the other side of London stated that this was not an uncommon situation. Totally unacceptable, never again.

Very friendly staff, clean room, bit far out from the main part off london but very easy to find your way from the hotel to town, lovely area. Lovely view form hotel, food was great.