Britannia International Hotel

, London, United Kingdom
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Britannia International Hotel

, London
4 star

Rooms: 442

Marsh Wall - London - England - E14 9SJ - United Kingdom Hotel Website | | 020 7712 0100
1117 Traveller

Reviews - Britannia International Hotel

« 1 2 »
No Four Star; Isolated Location
Submitted by: Cameron in 08/10/08
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
If you are visiting the real London, the only reason to choose this out-of-the-way hotel is price. And it is no four-star hotel, by any definition. The common areas and decor were indeed dated and worn. The excessively modest Italian restaurant belonged in a one-star hotel. Free wireless was only available in the lobby area downstairs, but no one had considered a need for sufficient electrical outlets.
The gym was decent, although one of the gymkeepers was unaccountably surly.
Two good Indian restaurants were close by.
Avoid Avoid Avoid
Submitted by: Emma in 28/07/08
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
I have never stayed in such a bad hotel. 4 star? I'd give it 2 at best. The rooms were boiling hot, lacking in facilities. The staff were unattentive and rude. The breakfast was disgusting. I think the eggs were powdered eggs. Have never been so disappointed, ruined our stay.
Avoid At All Costs
Submitted by: Fergus in 29/06/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
Do not book this hotel.
I arrived after a long and hard business day with a confirmed room booking to be told they had no rooms whatsoever (at 2330).
The desk staff and the manager were aggressive, unhelpful and disinterested.
The Hotel Manager proceeded to lie to me claiming my details had never been in their system despite them having printed out all my booking details themselves only 5 minutes previously.
When I showed the Manager this print-out he came close to assault trying to take it from me.
I was one of 5 others in the same situation.
The taxi driver I spoke to when being driven to a friends house on the other side of London stated that this was not an uncommon situation. Totally unacceptable, never again.
1970s time warp
Submitted by: Ruth in 29/06/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
Although the reception area was impressive, the welcome was less than friendly and I was ignored until I went and stood right opposite one of the receptionists. There was no offer to carry my bag or show me to my room. The rest of the decor was shabby and dated. My room, although large, had stained and dated decorations, the furniture was scratched and damaged and the curtains were dirty. Two single beds pushed together does not make a double, and it was uncomfortable. The bathroom was reasonable but there was no hot water to the basin, although the shower was hot with good pressure.

The TV was old and there was no channel 4, although I was assured it was a temporary problem when I eventually got a response to my question after three times of asking. The windows were filthy and impossible to open without a key - there was air conditioning but it was noisy and intrusive and did not seem to make much difference to the sweltering temperatures.

The food was appalling; room service produced a gristly steak with greasy 'fries' from a packet. The salad had not been washed properly and the wine was corked. The 'fresh fruit salad' was a sad mixture of mostly apples, and unripe melon.

The breakfast was overpriced and disgusting - I have never had such terrible scrambled eggs in my life. The tea and coffee was ready made in vacuum jugs - the kind of thing you expect at a low - grade seminar venue, not a four star hotel.

I had a member's day pass to the gym, which was overcrowded with both equipment and people and almost impossible to use. There was a surcharge for towels and the staff member who I tried to ask for information spoke English so badly he was incoherant.

This was an appalling hotel and I am very surprised it had four stars. I thought at first they must have been awarded in 1973, but the building was relatively new.

I had great pleasure in leaving and even more pleasure knowing I will never come back.
Very friendly
Submitted by: heather in 21/05/08
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Very friendly staff, clean room, bit far out from the main part off london but very easy to find your way from the hotel to town, lovely area. Lovely view form hotel, food was great.
Worst Hotel in London
Submitted by: Business Traveler in 09/09/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
I just returned from a one-week business trip to London and this was the worst possible hotel I have ever stayed, for the price I paid. Just to mention a few things:
• Staff is extremely rude, in person or over the phone
• The phone in my room wasn't working and when I called for repair, I was told that they could only do it the next morning - room service?? Emergency?? Who cares...?
• Dirty towels were folded nice and neat, as if I would not notice they were dirty with huge black stains when I open them up...
• The bed sheets are not clean, contained hairs, and also had holes on the corners, as if they got ripped out of barbwire...
• Toiletries are not replaced - bring your own to be on the safe side...
• Good luck if you are expecting a phone call from family or friends - no one answers the hotel's main phone line and when someone answers after 10 or more rings, they transfer to the wrong room...
• The mattress on the room was so old and thin and the springs worn out, not comfortable at any level...
• Breakfast at the hotel? Only if you want to get sick! I had it on the first morning and never again.... Good luck in finding clean dishes and silverware... And don't expect to be greeted or served by anyone; however, expect to be charged before you are get seated!
• If you plan on using swimming pool, sauna, etc, be prepared to pay extra too...
• Safety is another issue - you can enter and exit the hotel as you please, and cleaning staff leaves rooms wide open while cleaning them, making it possible for anyone to enter your room at those times.
• Room service knocked at my door 3 times late at night, in different nights, even though I had never ordered anything...
• Don't even think about sleeping in past 7:00 in the morning: there is a Docklands Light Railway running very close by and a building site construction right outside of your window.

I was really disappointed with this hotel and definitively would not recommend it to anyone.
Hot and uncomfortable
Submitted by: Duncan in 04/08/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Mature Couple
I have just returned from a very disappointing stay at the Britannia International Hotel in London Docklands. This room was booked for a special occasion, and a bottle of champagne requested in advance, this was well documented and did appear on the paperwork used by the check-in clerk. When we checked into our room, there was no champagne, however a nice bowl of fresh fruit was provided. The room was also extremely warm.

Despite activating the air conditioning the room got no cooler, in fact it didn't feel as if the air being pumped into the room was cold at all. We contacted reception and they sent someone up to the room to open the window. We asked that the cooling be looked into since the hotel was next to a building site and didn't really want the window open when work started the next morning.

We left the hotel for a few hours, at which time I mentioned the champagne to reception.

On our return, the champagne was there but the fruit had been removed.

The room was still no cooler. We contacted reception and they sent an engineer to inspect and he agreed that the air conditioning was not working correctly and he would get it sorted.

We left our room for the evening but on our return sound the room to hot to sleep in and also the windows had been shut. We contacted reception to get someone to open the window again, I also enquired about getting an electric fan and some water to drink, since I seemed to be unable to contact room service.

Eventually someone came to the room to open the window yet again, followed by housekeeping delivering a fan heater. The last think we needed was more heat. About 1 hour later I received a phone call asking if I had received the water. I had not, although it did eventually get delivered.

So in an uncomfortably warm room with the windows open we tried to sleep on an uncomfortably hard bed, waking a few hours later to the sound of the Docklands Light Railway and a building site.

This was not the romantic special occasion we had hoped for, just a very disappointing night out in a disappointing London hotel.
Submitted by: Sandy Morse in 26/06/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
1.This hotel would not honor its on-line reservations unless forced to by my credit card company
2. The staff is incredibly rude and arrogant
3. The basement rooms are windowless fire-traps. Stay here at your own peril
Submitted by: Ann Biggs in 22/06/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
I found the hotel very spacious and the view over the Thames from the restaurant very relaxing, however, it was a bit chilly in the restaurant and so looking at the river in addition made me feel a little cold.

The food in the restaurant - buffet style breakfast - needs to be reviewed. Some items overcooked, some under and we had to wait for some time for dishes to be replenished with more food at the servery bar.

On the first occasion, the standard room was comfortable with a nice view from the 9th floor. On the second occasion we were upgraded to a suite, which was great, with a lovely window that was the full length of the room. The bed was also very comfortable.

On the first occasion we encountered a christmas event happening at the hotel. Guests were all over the reception/lounge area and some were young and caused a little rumpus, but the staff were able to deal with it promptly.

I found the manager very helpful with the ordering of my partner's birthday cake and cost and room service on the day.

The pool needs to be warmer and bigger. The jacuzzi was lovely, but the sauna wasn't operating at the time.

The pizza/italian restaurant needs to be bigger and we waited a long time to be served alhough there was only 2 other guests seated.

I didn't like the long wait at reception to pay the bill. It shouldn't take forever and the car park is limited for parking. We had to park across the road, down another road.

For a big, plush hotel in London, there should be ample space for guests to park and the cost should be absorbed by the hotel. Guests staying at weekends - for more than a day, should not have to pay the car park. That would be one of the perks of the hotel booking.

The entrance to the hotel should also be more grand.

Other than that, the hotel is a very nice hotel.
Convenient, friendly and great value
Submitted by: Andrew Clements in 18/06/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
I thought the Britannia was very good value for money with a good standard of room (spacious, clean, good facilities) very convenient location and friendly helpful staff. There is a choice of three restaurants to choose from within the hotel as well as a great choice of restaurant and bars within walking distance. Also convenient for the underground.

Historical Traveller Reviews of Britannia International Hotel

Good lively hotel!

from superstupot
Ive stayed here a number of times now, the rooms are average in size and have a old style decor but are clean and comfortable. Breakfast is a tasty all you can eat buffet. The best bit of this hotel was the bar which seems to stay open till 5am in the week and 3am at the weekend. Really nice friendly atmosphere. I would definately stay here again. Prices vary but seems to be cheepest to book it through the hotel groups website.

Looks great, actually very average

from noonie
I have stayed in the Britannia a couple of times and have been amazed at the fluctuating levels of service. There have been times when I have been happy here but there seems to be no middle-ground in terms of service (which can be truly dreadful) and quality of the rooms.

I am sure that when it first opened it was great but the general over-the-top decor and chintzy look belies the fact that this hotel really isn't that good.

Expect to wait ages to check-out and for the lifts (which seem to break-down a lot). Also expect to have a fairly shambolic breakfast served by hard-worked imported staff that speak little English.

I understand that this hotel teeters on the edge of exclusion by most major travel companies booking for business e.g. Hogg Robinson / BTI and it's easy to see why...

The Hilton, Docklands is on the other side of the river but is actually a much better hotel - and is only an extra 10 minutes away. Alternatively, bigger budgets should stretch to the Four Seasons which is excellent.

Good for a night, not a long holiday...

from A TripAdvisor Member
I stayed at the Britannia International Hotel for a night for a very dicounted price. My room was comfortable and quiet with a lovely view but the furniture and bedsheets/blankets were certainly in need of replacement. The staff were delightful, as they were completely overbooked the following night they found me a hotel room in another hotel at a discounted rate and this was extremely helpful. Every staff person I met was helpful so I have to disagree with some of the other reviews in terms of staff. I would not stay here more than one night since I found the decor quite depressing and very outdated but the area is safe, convenient to the underground and a very nice shopping centre is nearby. The views from the hotel are brilliant but the interior definitely needs some style and re-vamping, there were shabby reproductions of art, halogen lamps from the 80s and the most bizarre chandelier right above the window. I would stay again (and perhaps for longer) if they rennovated a bit!

Good hotel just a few things....

from EmilyB80
We stayed for 2 nights over a weekend in November, and overall found the hotel a nice place. We got a really good rate of£60.00 per night for a fairly basic but pleasant double room that had a lovely view of the Thames. The downsides were check in - we had to queue for 45 minutes on a Saturday at 4pm to check in.. when we finally got to the front the concierge (who decided to help out on reception) could not find our details for 5 minutes and explained she had not been trained in all aspects of check in. When we checked out on the Monday morning there was no queue but the hotel refused to credit our £11.80 deposit we had already paid to the booking agent saying they had not received (even though we had it in writing!) so we had to pay the full amount - we are still in the process of trying to get this back!
On the upside there is a lovely bar/lounge area we used after going in to the West end each night, and hotel is nicely located just 5 minute walk from the tube station. Would consider staying again but would double check the situation with deposits first!

Great choice!!!

from 7dust
Excellent choice for whatever purpose, even holidays, though the hotel is located near the biggest business center of London (Canary Wharf). The hotel is located near the tube station and pretty modern shopping mall. There is also a DLR train station which can get you to the city center or to Greenwich in no time.

If you get a room with a view on Canary Wharf side you'll be amazed. The view is fantastic. Rooms are pretty big, clean and bright.

The only disadvatage of the hotel is that if you're there for the first time, it's pretty hard to find if you're out of the tube. But once you'll get there, it all get easy.

This hotel is pretty expensive so try to book in advance through the Internet (you can get 60% discount rate).

We've been there for a week (9-16 August 2004), and we would surely return there. Overall - great place.

glad i didnt pay full price

from A TripAdvisor Member
we got a cheap room here for our first night in london after the flight, so we basically didnt intend going sightseeing and just wanted to rest and take things easy. Found the room to be nice, the staff were polite. the only thing i could really find fault with were the fact that the room was very hot and the AC didnt seem to make any difference and that the double bed was in fact 2 single mattresses which made some things a little harder ;)

location is secluded and peaceful, rooms on a par with most other 4* hotels ive stayed in around the world. Would go again if the price was as good (£70) but only as a first night after the long flight as there is very little to do in the local surrounding area.

Get a suite!

from A TripAdvisor Member
We were checked in quickly by the helpful staff. Unfortunately the legibility of the room number and departure date attached to the key meant we had to return to the desk to re-confirm both. The date of departure looked decidedly more like a 25 than a 26, and despite several assurances from the desk staff I was glad to find our door keys still worked on the evening of the 25th.

The room itself was adequate in size but I had a few issues with the maintenance of the room. The lavatory flushing handle was hanging precariously from the wall and had obviously been so for some time. The back of the remote control was missing and I had to keep the batteries pressed in to make it work. I know these things are as a result of misuse by previous guests but these are obvious defects which should have been sorted out.

Our travelling companions had a junior suite which was much better value. The view across London from the balcony was very impressive.

I was disappointed with the rather petty £2.50 additional charge for the pool and leisure facilities. I would have liked to have commented on them as well but what they failed to mention at the time of booking was the restricted opening hours at the weekend

Don’t get me wrong, the hotel isn’t all that bad and I have certainly stayed in worse hotels in London (some much worse!). Shop around for weekend discounts – if you pay the full price you will feel very short changed. Get the suite if you can, it’s well worth the extra.

Excellent hotel in a peaceful area by the water.

from A TripAdvisor Member
My sister and I stayed at this hotel for four days during our stay in London and were very pleased with our choice. We got an excellent deal off the internet that included breakfast (supposed to be Continental but we were able to have a full English breakfast every morning from the breakfast buffet, in a nice dining room right next to the water). Our room was comfortable with plenty of storage, and with air conditioning that worked! It had a nice, private view over the water. The twin beds were narrower than I am used to here in Canada, but they were adequate. Tea and coffee service was provided in the room. The bathroom was large with a jacuzzi tub and a bidet (does anyone actually use these?).
The location was perfect for us. It was very quiet and peaceful there - no loud traffic noise. We were a short walk from the South Quay Station of the Docklands Light Railway, and the Canary Wharf underground station was a short walk along the pedestrian walkway, over the water, behind the hotel. This took us into the Jubilee shopping area and the Jubilee Underground line which was excellent, modern, clean, and easy to access.
If you are looking for a hotel that is right in the middle of the tourist attractions, then this isn't it, but if you want excellent quality in a peaceful area, with easy access to the underground, then I highly recommend the Britannia International Docklands

4 star, not here!

from chocolateblonde
This really is no 4 star hotel. I stayed for a night on 27 Aug. I was unable to get into my executive room, despite 3 key changes until a concierge "thumped" the lock!

The room was shabby, the bathroom poor and towels dingy coloured (grey) as oppsoed to their true colour white. The bin contained the wrapper from one of the two packs of allotted biscuits. I had no fridge and no newspapers. The hallway needed cleaning and hotel staff must learn that DO NOT DISTURB means exactly that!
The view and location are excellent and are worth 5 stars.

Definitely not a four star hotel

from A TripAdvisor Member
I was greatly disappointed by my brief stay at Britannia International Hotel. I visited London for both business and pleasure, and I was glad my stay in Britannia International was for only one night.

I have absolutely no complaints about the local Docklands area. There was a great variety of cafes, shops and entertainment in the local areas. The dockland views are very relaxing and the prestigious city building blocks remind you of New York or Boston skyscrapers.

The location is conveniently located near the Canary Wharf train station which links to Tower Bridge’s underground station. In a very short space of time you can travel directly to the Houses of Parliament and Big Ben, the Tower of London and Buckingham Palace. We managed to fit in a whirlwind tour of London in two hours! It is a very good idea to buy an all-day travel pass on the local trains, underground and buses, which can be bought at the train station for about £4.70. The hotel was offering tours for £16, so we made a big saving.

The hotel on the other hand was a bit of a let down. The standard of service and rooms were the poorest level I have ever experienced in a “four star hotel”. The hotel was a three star hotel at best, and only because it contained a number of restaurants and a swimming pool.

Reception staff were rude and unfriendly, plus some did not have very good English skills. We ordered breakfast in bed, which the price was not stated on the room service menu and it ended up costing £21! The person who brought up our meal was again very unfriendly, spoke little English and stood in the middle of our room when we were not yet dressed properly. Furthermore, the cleaner tried to enter our room before 9am (some of us like a slight lie-in!). Breakfast was not very exciting consisting of a croissant, two small rolls, some toast and standard cornflakes, and not fresh orange. We went to the buffet restaurant to eat which was good value for money, but not a great standard of food.

The room was fine, but was starting to become a little shabby. The mirror in the bathroom was starting to discolour, our lamp was on the verge of going in the bin, the bed sheets were old-fashioned and I’m not very keen on shower curtains in hotels.

However, there were some good points of the hotel. The best part of the hotel has to be the views. I decided to hold my business meeting at the lounge overlooking the docks, which was a very civilised and relaxed setting. Furthermore, I couldn’t have any complaints about my room view, which looked over the water and even partially showed the Millennium Dome.

I would not recommend staying in this hotel for a holiday break.It was ok for one night, but I’ll be looking for somewhere else in the Docklands area next time I visit.

Top Local Tips for London

Tube Lines As far as tube lines go in London, the Jubilee line seemed to always be a good service while l stayed there. It was a clean tube station as well & safe with all the security around. The other good transport is the DLR which can get you into Bank tube which is very central to everything. There are also a few buses from Canary Wharf but they tend to take a lot longer to get into the tourist parts of London & can be harder to figure out. l would stick with the tube lines.

Free Concerts Check out the free concerts on the South Bank.

INternet If the hotel will have internet connection in all rooms it will be the best business traveler hotel in London!


Other names for Britannia International Hotel

  • hotel britannia international
  • britannia international london
  • Address: Marsh Wall - London - England - E14 9SJ - United Kingdom
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