Britannia International Hotel

, London, United Kingdom
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Britannia International Hotel

, London
4 star

Rooms: 442

Marsh Wall - London - England - E14 9SJ - United Kingdom Hotel Website | | 020 7712 0100
1117 Traveller

Reviews - Britannia International Hotel

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Unsafe place to stay
Submitted by: Derek Best in 10/03/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
Outrageous Security Flaws Plague This Hotel. Your valuables are not safe - do not bring them with you. Your personal safety may be in question. Poor precautions against RAPE, MUGGINGS, etc. Despite the theft incident described at, these deficiencies remained unaddressed the last time we checked. Old-fashioned room-keys with room numbers printed on them. All hotel keys have the room number physically written or printed on them. If a key is ever lost or left in a public place, it becomes a simple matter for the finder to gain illegal access to the hotel room. In this day and age, hotels should use unmarked keys. Furthermore, keys should be magnetic cards, not Yale-type keys, whose access authorization can be canceled upon loss. Staff leave rooms open and unattended. Housekeepers routinely leave guest rooms wide open while they leave the room in pursuit of towels, etc. I was personally able to enter and leave several rooms, which were in process of being cleaned, without being observed by the housekeepers involved. A colleague of mine was easily able to engage a housekeeper in conversation, thus distracting her, while I entered an open guest room. Camera system does not monitor guest-floors. There are sixteen CCTV camera positions. Unfortunately all of these positions are in public areas. None of them are on any of the guest floors. Any kind of illegal activity on the guest floors will never be captured. If there were ever a physical altercation or assault on a guest floor, it would be unrecorded. If there were ever an unauthorized entry into a guest-room or a theft, it would never be recorded. In fact this is exactly what happened to me. For the lack of a few hundred pounds worth of security cameras, there is no record whatsoever of who entered my room. Empty and occupied rooms clearly visible. All keys are kept in a matrix of "pigeon holes" behind the front desk in plain public view. Anybody with illegal intentions can see at a glance, which rooms are currently occupied and which are empty. Furthermore, a "credible" individual can ask for and receive any key to any room, particularly if the desk-staff are busy with other guests. During the whole time I was staying there, I was twice handed the wrong key. I was never asked for identification. Had I been a criminal I could have used that key to gain access to someone else's room for the purpose of theft or assault. No security viewers. Some of the hotel rooms lack "peepholes", a glaring and primary security deficiency. Security chains missing. Some of the rooms lack internal locks or chains, a glaring and primary security deficiency.

Historical Traveller Reviews of Britannia International Hotel

Good lively hotel!

from superstupot
Ive stayed here a number of times now, the rooms are average in size and have a old style decor but are clean and comfortable. Breakfast is a tasty all you can eat buffet. The best bit of this hotel was the bar which seems to stay open till 5am in the week and 3am at the weekend. Really nice friendly atmosphere. I would definately stay here again. Prices vary but seems to be cheepest to book it through the hotel groups website.

Looks great, actually very average

from noonie
I have stayed in the Britannia a couple of times and have been amazed at the fluctuating levels of service. There have been times when I have been happy here but there seems to be no middle-ground in terms of service (which can be truly dreadful) and quality of the rooms.

I am sure that when it first opened it was great but the general over-the-top decor and chintzy look belies the fact that this hotel really isn't that good.

Expect to wait ages to check-out and for the lifts (which seem to break-down a lot). Also expect to have a fairly shambolic breakfast served by hard-worked imported staff that speak little English.

I understand that this hotel teeters on the edge of exclusion by most major travel companies booking for business e.g. Hogg Robinson / BTI and it's easy to see why...

The Hilton, Docklands is on the other side of the river but is actually a much better hotel - and is only an extra 10 minutes away. Alternatively, bigger budgets should stretch to the Four Seasons which is excellent.

Good for a night, not a long holiday...

from A TripAdvisor Member
I stayed at the Britannia International Hotel for a night for a very dicounted price. My room was comfortable and quiet with a lovely view but the furniture and bedsheets/blankets were certainly in need of replacement. The staff were delightful, as they were completely overbooked the following night they found me a hotel room in another hotel at a discounted rate and this was extremely helpful. Every staff person I met was helpful so I have to disagree with some of the other reviews in terms of staff. I would not stay here more than one night since I found the decor quite depressing and very outdated but the area is safe, convenient to the underground and a very nice shopping centre is nearby. The views from the hotel are brilliant but the interior definitely needs some style and re-vamping, there were shabby reproductions of art, halogen lamps from the 80s and the most bizarre chandelier right above the window. I would stay again (and perhaps for longer) if they rennovated a bit!

Good hotel just a few things....

from EmilyB80
We stayed for 2 nights over a weekend in November, and overall found the hotel a nice place. We got a really good rate of£60.00 per night for a fairly basic but pleasant double room that had a lovely view of the Thames. The downsides were check in - we had to queue for 45 minutes on a Saturday at 4pm to check in.. when we finally got to the front the concierge (who decided to help out on reception) could not find our details for 5 minutes and explained she had not been trained in all aspects of check in. When we checked out on the Monday morning there was no queue but the hotel refused to credit our £11.80 deposit we had already paid to the booking agent saying they had not received (even though we had it in writing!) so we had to pay the full amount - we are still in the process of trying to get this back!
On the upside there is a lovely bar/lounge area we used after going in to the West end each night, and hotel is nicely located just 5 minute walk from the tube station. Would consider staying again but would double check the situation with deposits first!

Great choice!!!

from 7dust
Excellent choice for whatever purpose, even holidays, though the hotel is located near the biggest business center of London (Canary Wharf). The hotel is located near the tube station and pretty modern shopping mall. There is also a DLR train station which can get you to the city center or to Greenwich in no time.

If you get a room with a view on Canary Wharf side you'll be amazed. The view is fantastic. Rooms are pretty big, clean and bright.

The only disadvatage of the hotel is that if you're there for the first time, it's pretty hard to find if you're out of the tube. But once you'll get there, it all get easy.

This hotel is pretty expensive so try to book in advance through the Internet (you can get 60% discount rate).

We've been there for a week (9-16 August 2004), and we would surely return there. Overall - great place.

glad i didnt pay full price

from A TripAdvisor Member
we got a cheap room here for our first night in london after the flight, so we basically didnt intend going sightseeing and just wanted to rest and take things easy. Found the room to be nice, the staff were polite. the only thing i could really find fault with were the fact that the room was very hot and the AC didnt seem to make any difference and that the double bed was in fact 2 single mattresses which made some things a little harder ;)

location is secluded and peaceful, rooms on a par with most other 4* hotels ive stayed in around the world. Would go again if the price was as good (£70) but only as a first night after the long flight as there is very little to do in the local surrounding area.

Get a suite!

from A TripAdvisor Member
We were checked in quickly by the helpful staff. Unfortunately the legibility of the room number and departure date attached to the key meant we had to return to the desk to re-confirm both. The date of departure looked decidedly more like a 25 than a 26, and despite several assurances from the desk staff I was glad to find our door keys still worked on the evening of the 25th.

The room itself was adequate in size but I had a few issues with the maintenance of the room. The lavatory flushing handle was hanging precariously from the wall and had obviously been so for some time. The back of the remote control was missing and I had to keep the batteries pressed in to make it work. I know these things are as a result of misuse by previous guests but these are obvious defects which should have been sorted out.

Our travelling companions had a junior suite which was much better value. The view across London from the balcony was very impressive.

I was disappointed with the rather petty £2.50 additional charge for the pool and leisure facilities. I would have liked to have commented on them as well but what they failed to mention at the time of booking was the restricted opening hours at the weekend

Don’t get me wrong, the hotel isn’t all that bad and I have certainly stayed in worse hotels in London (some much worse!). Shop around for weekend discounts – if you pay the full price you will feel very short changed. Get the suite if you can, it’s well worth the extra.

Excellent hotel in a peaceful area by the water.

from A TripAdvisor Member
My sister and I stayed at this hotel for four days during our stay in London and were very pleased with our choice. We got an excellent deal off the internet that included breakfast (supposed to be Continental but we were able to have a full English breakfast every morning from the breakfast buffet, in a nice dining room right next to the water). Our room was comfortable with plenty of storage, and with air conditioning that worked! It had a nice, private view over the water. The twin beds were narrower than I am used to here in Canada, but they were adequate. Tea and coffee service was provided in the room. The bathroom was large with a jacuzzi tub and a bidet (does anyone actually use these?).
The location was perfect for us. It was very quiet and peaceful there - no loud traffic noise. We were a short walk from the South Quay Station of the Docklands Light Railway, and the Canary Wharf underground station was a short walk along the pedestrian walkway, over the water, behind the hotel. This took us into the Jubilee shopping area and the Jubilee Underground line which was excellent, modern, clean, and easy to access.
If you are looking for a hotel that is right in the middle of the tourist attractions, then this isn't it, but if you want excellent quality in a peaceful area, with easy access to the underground, then I highly recommend the Britannia International Docklands

4 star, not here!

from chocolateblonde
This really is no 4 star hotel. I stayed for a night on 27 Aug. I was unable to get into my executive room, despite 3 key changes until a concierge "thumped" the lock!

The room was shabby, the bathroom poor and towels dingy coloured (grey) as oppsoed to their true colour white. The bin contained the wrapper from one of the two packs of allotted biscuits. I had no fridge and no newspapers. The hallway needed cleaning and hotel staff must learn that DO NOT DISTURB means exactly that!
The view and location are excellent and are worth 5 stars.

Definitely not a four star hotel

from A TripAdvisor Member
I was greatly disappointed by my brief stay at Britannia International Hotel. I visited London for both business and pleasure, and I was glad my stay in Britannia International was for only one night.

I have absolutely no complaints about the local Docklands area. There was a great variety of cafes, shops and entertainment in the local areas. The dockland views are very relaxing and the prestigious city building blocks remind you of New York or Boston skyscrapers.

The location is conveniently located near the Canary Wharf train station which links to Tower Bridge’s underground station. In a very short space of time you can travel directly to the Houses of Parliament and Big Ben, the Tower of London and Buckingham Palace. We managed to fit in a whirlwind tour of London in two hours! It is a very good idea to buy an all-day travel pass on the local trains, underground and buses, which can be bought at the train station for about £4.70. The hotel was offering tours for £16, so we made a big saving.

The hotel on the other hand was a bit of a let down. The standard of service and rooms were the poorest level I have ever experienced in a “four star hotel”. The hotel was a three star hotel at best, and only because it contained a number of restaurants and a swimming pool.

Reception staff were rude and unfriendly, plus some did not have very good English skills. We ordered breakfast in bed, which the price was not stated on the room service menu and it ended up costing £21! The person who brought up our meal was again very unfriendly, spoke little English and stood in the middle of our room when we were not yet dressed properly. Furthermore, the cleaner tried to enter our room before 9am (some of us like a slight lie-in!). Breakfast was not very exciting consisting of a croissant, two small rolls, some toast and standard cornflakes, and not fresh orange. We went to the buffet restaurant to eat which was good value for money, but not a great standard of food.

The room was fine, but was starting to become a little shabby. The mirror in the bathroom was starting to discolour, our lamp was on the verge of going in the bin, the bed sheets were old-fashioned and I’m not very keen on shower curtains in hotels.

However, there were some good points of the hotel. The best part of the hotel has to be the views. I decided to hold my business meeting at the lounge overlooking the docks, which was a very civilised and relaxed setting. Furthermore, I couldn’t have any complaints about my room view, which looked over the water and even partially showed the Millennium Dome.

I would not recommend staying in this hotel for a holiday break.It was ok for one night, but I’ll be looking for somewhere else in the Docklands area next time I visit.

Top Local Tips for London

Tube Lines As far as tube lines go in London, the Jubilee line seemed to always be a good service while l stayed there. It was a clean tube station as well & safe with all the security around. The other good transport is the DLR which can get you into Bank tube which is very central to everything. There are also a few buses from Canary Wharf but they tend to take a lot longer to get into the tourist parts of London & can be harder to figure out. l would stick with the tube lines.

Free Concerts Check out the free concerts on the South Bank.

INternet If the hotel will have internet connection in all rooms it will be the best business traveler hotel in London!


Other names for Britannia International Hotel

  • hotel britannia international
  • britannia international london
  • Address: Marsh Wall - London - England - E14 9SJ - United Kingdom
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