Best Western Victoria Palace Hotel

, London, United Kingdom
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Best Western Victoria Palace Hotel

, London
2 star

Rooms: 42

60 Warwick Way - London - England - SW1V 1SA - United Kingdom Hotel Website | | 44 02078217113
344 Traveller

Reviews - Best Western Victoria Palace Hotel

very good
Submitted by: Travel-Library User in 30/09/09
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Retired
I stayed one night. The staff were very friendly and helpful. The room was clean. It was close to the station and location for the touring buses. The breakfast was OK. I'm an American and what they had available was different in many ways from what we eat for breakfast. Still, for the money and location I would highly recommend it.

Historical Traveller Reviews of Best Western Victoria Palace Hotel

Most Enjoyable stay!

from Gawie
The Hamilton has just undergone a complete refurbishment. Everything is completely new. Yes, they are still finishing the last of the bits and pieces, but the place is finally shining through. There was very little inconvenience due to the builders. Our rooms were on the 1st and 4th floor - and yes, they do have a lift, no slugging luggage and climbing stairs!

The rooms were brand new, and a real pleasure. They had ALL the creature comforts one requires. The bathrooms were an absolute delight - all new, and state of the art.

The dining area was also large and spacious, with an excellent offering - three cereals, yogurts, toast, crousants, Chelsea buns, an assortment of jams and cheeses , and tea, or an assortment of coffees and hot chocolate, via a superb Nescafe machine!

There is also free internet access 24hours a day in the foyer - only one PC though, and time is limited to 10 minutes a session.

Also very conveniently placed - not far from Victoria Station.

Our stay here was most enjoyable. Excellent value for money.

Loved the London Hotel Apartments.

from RaphEmer
We (myself & a friend) had booked a room at the “London Hotel Apartments”, which is affiliated with the Hamilton House Hotel (and also goes by the name of the Warwick Hotel Apartments), for late June. It was the “LG” apartment, which was supposed to have a double bed as well as a sofa bed in the living room. It actually turned out to be a twin bed.

The room had a very well stocked kitchen, including a microwave, mini fridge, gas stove, kettle, toaster, plenty of dishes and tea/coffee. The pictures on the hotel’s website of this room actually make it look a little more claustrophobic than it really is.

The living room area was quite large, with a tv, chair, love seat, sofa, and a twin bed. While there was no air conditioner, they did provide a fan and that served the purpose quite well. Had we been there during the summer heat waves, it may have been a different story. The furniture itself was showing a little age, but nothing horrible.

The bedroom had a double bed and a very large closet. There was also a set of French doors, which opened onto a tiny courtyard (which was not accessible by the general public). This is probably a good thing, since the doors didn’t close very well.

The washroom was a pretty good size and they supplied a hair dryer as well as some basic toiletry items. The biggest complaint I have about the washroom was the lack of shelf space for us to put our own items.

The location of the hotel was great – a 5-10 minute walk from Victoria Station. The apartment was serviced daily and this included cleaning our dirty dishes, which we hadn’t expected. The gentleman at the front desk when we arrived could not have been more helpful. He allowed us to store our luggage in the room, while it was being cleaned (we arrived 3 hours before check-in), gave us a tour of the apartment and even helped carry our luggage down the winding stairs to the room. He also allowed us to use the washroom at main hotel to freshen up and he came to help out when I accidentally tripped a circuit breaker a few nights later, and blew out our lights. The gentleman that was there when we checked out wasn’t quite so helpful, and wouldn’t call us a cab on the rainy morning we checked out. (we were only going to the Victoria Coach Station, and the hotel usually only deals with cabs that go out to the airports)

I would not hesitate to stay there again. The convenience of the apartment, the location and the service received more than made up for any of the minor negatives we experienced.

Basic, but fine

from Claire1624
We actually stayed in an apartment beside the hotel, but went to the hotel each morning for breakfast, which consists of cereal, toast, croissants etc.

The apartment was fine, there was 4 in our party. It had a bedroom with a double bed, a bathroom, and large kitchen, dining and living area with a single bed and sofa/bed. The apartment was basic but clean, and provided was a fridge, microswave, cooker, toaster etc so you can make your own lunch/meal.

I would recommend this hotel, if your not fussed on quality, and just want someone handy to stay. The hotel staff were friendly and helpful. As we were in London sightseeing, we really didn't spend alot of time in the apartment, but it met all our needs.

Perfectly adequate

from GWM
I'd read on Trip Advisor that this place was undergoing renovations a year ago, but didn't expect that they'd still be going on! We arrived at a building site with all the associated banging and drilling. We were assured that the noise would only happen from 8:30 am to 4:30 pm each day, but a lone hammerer persisted until after 6 pm one evening. An afternoon nap to sleep off some of our jet lag was out of the question. Walking along unfinished corridors dodging all the builders' debris was difficult. When we opened the curtains in our room the view comprised scaffolding, piles of dirt, mud and garbage, and when it rained, muddy splashes came through the window. It was necessary to have the window open because London was coming out of a heatwave when we arrived, and it was 27C in our room with no air conditioning nor fan.

Though we were staying three nights initially we were moved after two for some reason. Our first room was about the length and width of a tourist coach. With two single beds, a wardrobe and a bathroom down one side this left a narrow strip to move about in. It was easy to hit your head on the LCD TV mounted on a swivel arm projecting from the wall if you got up to visit the bathroom during the night. The bathroom was a little over a metre wide and reminded us of the washroom in a tourist coach or on a plane. Your knees banged against the vanity unit as you sat on the toilet and you hit your head on the mirrored cupboard when you stood up. There was a shower but no bath. The tiny amount of room between the basin and the door (about 70 cm) was all there was to undress in.

On our third night we were moved to another room, for reasons unknown (we assumed it was something to do with the building schedule). The staff told us that they would move our belongings while we were out during the day, which they duly did.

The new room was a much more agreeable shape, and the bathroom (still no bath) was a more normal size, with room at least to undress. Like the first room, there were plenty of unfinished fixtures, such as no air conditioning, tiles missing from walls, etc. We hoped that the exposed wires that kept getting jammed in the bathroom door (see picture) were not live. And there was a film of fine white dust over the insides of cupboard spaces, not a good environment for my digital SLR camera.

Let me now focus on some positives. They were obviously trying to turn this place into quite a classy hotel. The light fixtures, bathroom fittings and bed linen were high quality, and a swivelling, wall-mounted LCD TV in our first room was a nice luxury. There were tea and coffee making facilities and hair dryers in both rooms. The 69 pounds a night room rate included a continental breakfast which, though not extravagant, was perfectly adequate, with a choice of corn flakes, rice crisps and muesli, milk, yoghurt, toast and spreads, croissants, two juices, coffee and tea. Some fresh fruit would have been nice; we provided our own to slice on our cereal.

If the renovations here are ever finished and they don't jack up the price, this should be good value. One reason they're less likely to increase rates I suppose is that there are dozens of competing hotels within a block of the place. The location is very convenient, about 300 metres from Victoria train station, and within an easy walk of at least a dozen decent restaurants and pubs. The hotel management and staff (Pakistani, we think) were very efficient and cordial.

We stayed here again for two nights at the end of our month in the UK, just before we flew out, and got another room like the second one above. But you've probably read enough by now ...

Liked it okay, but then...

from A TripAdvisor Member
Could swear that I wrote a review of this hotel before, but here goes again:

Booked 2 nights here, going to and from London Gatwick -- easy 5 min walk to Victoria Station...

Only booked a single with shared bath, but was given relatively large (for London) room with double bed and decent size bathroom... HOWEVER, it was on the TOP floor (SIX flights of stairs, if I counted correctly), which was a HECK of a schlep. Thank goodness I'm in decent shape. The tradeoff of having a decent-sized, relatively quiet room was worth the climb. No bad smells, clean sheets, hot water fine. Carpet could have used a hoovering.

First day & night -- fine... out sightseeing the second day, returned around 4pm... to find that they had "checked me out" and packed all of my belongings and stowed them behind the front desk!!! They didn't bother to check the receipts that said I had PAID, with credit card, for TWO nights. I had quite a fit, which was exacerbated by the fact that the front desk clerk had a pasted-on grin which I thought was pretty inappropriate for the situation. Luckily they gave me back the same room -- I had hidden my camera equipment behind the spare pillow and they failed to find it when they packed me up! yikes.

So in a nutshell, if you get a decent-sized room and they don't discharge you involuntarily, it's tolerable and cheap. However, I don't think i'll be taking this risk again.

A horrible experience

from dan921
Me and my partner booked this hotel on internet for a 2nights while we were transit in london since is close to Victoria Station.We didnt want luxury but a clean room were to rest bfore and after a long flight.The pictures shown on internet made it look perfect for us. When we arrived the reception was unrecognisable. We realised that pictures on the internet and brocheres were of a different hotel!!No lift was available and when we got to a room we were disgusted. They gave us the smallest bedroom ever.There was no space for our luggage infact we had to put them in bathroom.The room stank of cigarettes,and it was not welcoming at all.We were looking forward for the following day to leave.
After our 3 week holiday we went back for another night since we had booked before. This time it was even worse.There were workers all around the place. This time we were lucky to be given a room on the 5th floor.Since there was no lift we had to carry 4 huge luggages all the way up. The room stank of burned plastic.We had to open window becaus we were afraid we would die in our sleep. We covered the door crevices with towels so to block smell and dust!!The workers were doing a lift in front of our room and we had cleaners shouting at each other outside our room!!
When we left hotel we realised that our luggage was covered in fine white dust that had gathered in our room during the night.Since luggage was in same room we were in we inhaled the same amount of dust.We didnt dare eat breakfast there since they didnt cover toasters and glasses etc.The workers were working right next to breakfast room.
It is a cheap hotel but after i didnt expect they would book us if they knew that they were going to refurbish all 5 floors. It was a beginning and a sour end to our perfect holiday.


from A TripAdvisor Member
This place is perfect , not expensive , good value , clean , good staff , OK breakfast .And handy to Victoria bus and train stations ( 5 minute walk ).Situated in a reasonably quiet area , handy to local shops etc.

Cheap and Unpleasant

from A TripAdvisor Member
We stayed in the Hamilton House Hotel in late September 2005. The room was tiny and smelt a little like urine. The furnishings had all been well used, and nothing looked particularly clean except the bedsheets. The receptionist was haughty and unhelpful and made us give him our keys for safekeeping whenever we left the hotel. We stayed on the sixth floor, and there were no lifts, so our legs tired quickly. On the plus side, the hotel is close to Victoria Station.

Hard to find the positives

from A TripAdvisor Member
We (2 parents, 3 kids) arrived to the Hamilton House early on a Saturday from Victoria Station after flying from Toronto. Not a bad walk, and the neighborhood looks pretty interesting. To the Hotel's credit, the rooms were available early (by 10 a.m.) so we were able to check in and get washed up. However, the first room given to my wife and me was miserable - first floor off the lobby, smoked in and with no windows. Shocking actually that they put anyone in there. They did reassign us on request, and we were put into small and dingy, but apparently clean rooms. We slept fine. Breakfast is a joke. Starbucks (and a better cafe) are down the street. The showers had water but were very narrow. The prior reviewer mentioned the stairs - also very narrow and formidible. We stayed two nights, but this place ended up setting very low expectations for all the other places we stayed for the rest of our trip. I can't recommend the Hamilton House, and would tell anyone who is large or has difficulty climbing to absolutely stay away. We later stayed at a comparably priced hotel in the same Victoria/Plimico neighborhood and found better arrangements (though still not great).

clean adequate accommodation convient to city centre

from analissa
stayed at the Hamilton house hotel, Victoria london for Bank Hol weekend in May. we arrived in Victoria station via the Gatwick express and walked to our hotel in less than 10 mins. Reception staff are courteous and polite. We had a triple room with ensuite. The room was adequate. The sheets were clean and fresh towels were provided everyday. We had a few problems with street noise the first night but were too tired to notice and slept well for the remainder of the trip! There is no lift in the hotel and we had to climb 3 flights of stairs to get to our room.
Breakfast is a self service affair and you have a have a choice of cornflakes or cornflakes!! You have to queue to toast your bread and they will bring you beans, egg and bacon. Orange juice tea coffee etc are also available from the self service machine. You get used to this after a day or so! and the staff are friendly.

We found the hotel handy for the city centre. The number 24 bus runs into Trafalgar Square every 7 to 10 mins or you can catch the tube from Victoria. If you are travelling as a family you can buy an off peak travel card for 3.10 per adult per day which you can use on the tube and on the buses. We were even able to get a reduction on the Boat trip to Greenwich with the card.
Check out is at 10.30 but they kept our luggage until that evening.

Top Local Tips for London

Take bus to Victoria Station The train trip is expensive and the bus is only a fraction of the cost. I'd recommend taking the bus from the airport to Victoria Coach Station. It took 1.5 hours from Gatwick, but cost only £12 round trip. The train takes .5 hours and cost £28. If you have an extra hour, take the bus.

Gatwick Express From Gatwick to Victoria Station...the Gatwick Express is cheap and easy....the hotel is a five minute walk from the station.

gatwick express best way to get from Gatwick airport is the Gatwick express train which goes straight to victoria station,a 5 minute walk to this hotel,so quick and simple to was expensive at 28GBP for return journey but we were able to get a group rate and ended up paying 16GBP each for a return ticket which was definitely worth it.


Other names for Best Western Victoria Palace Hotel

  • london best western
  • best western london
  • best western hotel london
  • Address: 60 Warwick Way - London - England - SW1V 1SA - United Kingdom
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