Best Western The Cromwell Hotel

, London, United Kingdom
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Best Western The Cromwell Hotel

, London
3 star

Rooms: 57

110-112 Cromwell Road - London - England - SW7 4ES - United Kingdom | (020) 7244 1720
493 Traveller

Reviews - Best Western The Cromwell Hotel

9/10
Small room, but happy with our stay :)
Submitted by: Victoria Mizal Lewis in 01/02/09
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Young Couple
The two things my husband and I love most about this hotel are the location and the friendly staff. The hotel is a three minute walk away from the Gloucester Road underground station (Piccadilly Line) which took us to many of the city's top attractions. Next to the underground is a gallery which includes a market, reasonably priced restaurants (we ate at two of them and liked both) and a café with free internet access all very helpful! There's a plethora of restaurants and cafes lining the hotel's street as well so options won't be a problem.
We couldn't ask for a friendlier hotel staff! They carried out their hotel duties with genuine smiles and congenial attitudes and we were able to have some good conversation with most of the front desk staff. Our hotel room although very small (definitely the smallest hotel we've stayed at in Europe) was clean with nice décor. Travelers who want a roomy retreat to lounge in for hours might find the hotel room to be unacceptably small and I would not recommend this hotel for them. But we didn't travel to London to spend all day in a hotel room. So even though the room got a bit cramped for two people and two suitcases, we were fine. We would both stay here again, but would probably consider asking for a room upgrade. We recommend this hotel for those who want good location and service for a reasonable price.

Historical Traveller Reviews of Best Western The Cromwell Hotel

Horrible Experience - Do Not Recommend

from JasmineMarti
I arrived at The Cromwell around 9:00 a.m. on November 22, 2007 for one night's stay. I had chosen this hotel because I had actually stayed there in June/July 2007 and had had a positive experience, even wrote a positive review on TripAdvisor.

Upon arrival, they assigned me room 501 and took my luggage in for storage as it was early in the day and the room was not ready. I warned them that I would likely come back very late in the day as I was planning to go to Windsor Castle and then catch a show at night in London.

Thus, it was with utter shock that when I came back around 11:00 p.m. that day, ready for a good night's sleep, to be told by the front desk guy, whose name was Asim, that my room had been given away. We went back to the storage, and, indeed, there was my suitcase with a tag with the Room # 501, and yet I had no place to stay. Asim started assuring me that he would have me transported to another hotel. I was very upset, though, because the hotel knew I was in, so how could I be left without a room, having made a reservation on July 31, and having presented myself in person early in the morning.

While I have been to London many times, I was not familiar with the locations of the hotels Asim was proposing. Asim was saying that these would be 5-star hotels, yet somehow, it all did not sound credible. I had selected The Cromwell strategically for its proximity to the subway and ease of access to Harrod's where I had planned to shop in the morning prior to taking off for my other European destination.

I got really upset and started demanding that I speak with the owner. Asim had mentioned at one point that the same owner owned the other hotel where he was planning to have me transferred, and that it was OK if I paid a discounted rate at this supposedly 5-star other hotel. I demanded that I speak with the owner, and stated that I was refusing to be moved to another hotel. At this point, we had been arguing back and forth for about 2 hours, since Asim was the only personnel at the hotel, and my discussion for accommodation was constantly being interrupted by guest requests. The later it got, the more upset I got, considering that I had not slept in over 36 hours.

So, given the extreme aggravation, I said I was expecting them to put me up for free and that I was demanding to speak with the owner. I had to make this request multiple times and be extremely insistent. Finally, Asim, who in his own way was trying to be helpful, told me to pick up my suitcase and follow him out of the building. We went next door, and it was a building under renovation, with enough contruction dust on the window panes to accommodate a creative graffiti artist. I started getting horrible visions that this was Asim's 5-star hotel, and began protesting that I would not stay there. Asim assured me that this is where the hotel owner slept. He kept banging on the door, and I joined him in the effort. Sure enough, the owner, by the name of Andre, soon emerged in his underwear and clearly was very sleepy, given the time of the day, or, rather, very early morning. Andre immediately suggested that I should be put up at another hotel. Asim said that at this point I was refusing to pay. First, Andre said that, of course, I had to pay. But when I explained the circumstances of how poorly his hotel, The Cromwell, had treated me, since I had been there in person, and I had left my luggage, he agreed that indeed I should just be taken care of. He was most gracious at that point.

Asim called a cab that the hotel paid for, and I was taken to the Lord Jim Hotel in the Earl's Court area of London. Lord Jim turned out to be a 2-star hotel. Luckily, the front desk gentleman, who was French, was very nice and accommodating to me. I arrived at the Lord Jim past 1:30 a.m., so unless you want to take a chance at a hotel that could overbook you, as they did me, steer clear.

Tiny room, but good price

from linteater
If you're looking for anything more than a place to sleep at night, I wouldn't recommend this place, but it served its purpose for me.

I ended up on the first floor (although I asked for a higher floor) because the elevator was broken and my suitcase was about 50 pounds. The room I got was set up like a flat, with a miniature landing with one room to the bedroom and one room to the bathroom.

The bedroom itself was tiny - there was barely room in my room for a bed and desk. The setup with the bathroom was a little inconvenient in the middle of the night, as the doors were pretty heavy.

Since I was on the ground floor, there was quite a bit of noise from the street as well, and I had a nice view of the adjacent building's wall.

The breakfast was okay, but a little awkward to find, and a staff member watched me the whole time I was eating.

The location was pretty convenient. It was within walking distance to many sites, and very close to the tube and a grocery store (a must in London - restaurants are just too expensive!)

Great Experience

from travelneeded
Date - 7 -12 / Nov 07

this is my first time to visit London, the hotel could add to me a lot of comfort.
very clean , nice internet free, but the small single room.
the staff is very lovable & helpful.

Good quality for nice price

from Marc24
Nicely renovated in 2007 with modern furniture including 32" large flatscreens and good bathroom. Not the old-fashioned English style carpets, etc.. Rooms are rather small like any other hotel in London, so I took a double room for myself (only 10 pounds more) which is o.k. Friendly staff.

Continental breakfast is basic, English breakfast is (if you like it) good.

Very friendly staff

from pbh73
Hotel staff extremely friendly and welcoming on arrival and departure - maybe they've listened to the previous reviewer?

Everywhere very clean, the place must have been recently refurbished.

Room was VERY small but perfectly clean and cosy. It had free wifi access, large LCD TV on wall, tea/coffee and compimentary newspaper. Bed was comfortable too. A decent hot breakfast the next morning rounded my brief stay off nicely.

The property's big selling point is it's location, in lively area good for tourists and business people alike. Right opposite Gloucester Rd tube station and a short walk to museums, shops, bars and restaurants.

As a frequent traveller to London, this place easily makes it onto my list of preferred hotels.

Worst Hotel I have ever experienced

from lucykitkat
If you expect a warm welcome go somewhere else. As a woman struggling with a large suitcase approaching the glass entrance door saw a young male staff member who simply stood there with his hands behind his back watching me. When I finally struggled through the door we were greeted at the front desk with 'You can't book in here now!' to which I replied 'Good morning' . Rudeness is an art form here. Also you will go mad in the room which is no more than a cell - clean but a cell.

Business trip

from Badutten
Short business trip on 1 nigths stay. Very nice and helpful staff. The day I checked out, they looked out for my luggage the whole day, until I left for the airport.
Breakfast was ok.
Just what I expected, when I booked.

Lovely decor, tiny room

from lazyjanie
The hotel had only just re-opened when I stayed - they were still finishing off some of the fittings. It's just minutes away from Gloucester Road tube station, restaurants and supermarkets. The staff were very polite and tried their best but were inexperienced and struggled to cope with the computer system. The decor is very modern, with white linen on a comfortable bed, a plasma TV, modern bathroom and tea/coffee facilities. However, you can't get the kettle properly under the sink tap to fill it! A good shower but no hot water for several hours in the evening. The room was tiny, right at the top of the hotel overlooking the main road which was busy and noisy. I had a double bed, but really there was only just enough space for a single - two people would struggle to move around the room. The storage wouldn't cope with anything bigger than a small case. The room rate included a buffet breakfast which was ok - bacon and eggs, yogurts, pastries, toast etc.

Smallest room in the world

from ZiggyNZ
Quite possibly the smallest room in the world.

Hotel is redeemed somewhat by pleasant staff, great location, 32" plasma TV and an ample breakfast (included in our rate).

But really - more than 1 person in this room is a push. Also rooms overlooking Cromwell Rd can be noisy.

Such a shame - great staff, bad hotel

from welsh_emms
Booked the hotel through late rooms on a great deal of around £100 a night. Couldn't find out much info about the hotel as new and as London was v busy (Wimbledon, Tour de France) booked it anyway - really wish we hadn't!

For the first night I was put in room 205 which was TINY. And I mean TINY. The decor was contemporary and the big tv was great but it was just a very small room (barely enough space to walk around the bed). As it was just me on my own for the first night it wasn't too much of a problem (although there wasn't enough room to work at the desk so had to lie on the bed and work!) and I wanted a bath but there was only a shower in the bathroom.

The room was also noisy. It was at the back of the hotel which meant there was no road noise, which was good, but the air conditioning vent in the ceiling was obviously just underneath the upstairs room bathroom (I heard everything) and they were decorating the room below so I didn't sleep well.

When my boyfriend arrived for the following 2 nights we realised the room was way too small for 2 people (no space for our bags!). When we asked to move due to the noise the staff were lovely (although they said that a few people had complained about the room!!) and couldn't move us for the 2nd night (hotel was full) but could for our last night.

The 2nd room (303 I think) was slightly bigger but unfortunately was quite noisy as the window was broken and wouldn't shut properly (we'd moved due to the noise and they put us in a noisier room which I thought was weird). We informed them in the morning and the staff again were wonderful and apologised.

The staff were great but I wouldn't stay here again as the rooms are too tiny and noisy. There are plenty of hotels around this area that are better for the same price. The hotel is still not finished (still working on some rooms, wires everywhere all weekend and the bar at one point was swamped with curtains!) and I miss extras like a mini bar in the room (especially when you have to wait 20 minutes to get served at the bar as they keep leaving to check people in!), also couldn't see sign of room service (there might have been some but no menu anywhere!) and a bath.

Sadly the staff and service are great but on another level to the hotel. Booking this hotel was one risk I won't be repeating.

Top Local Tips for London

Underground route selection The London Underground, at the entrance, posts how well the lines are working. This is not a feature that is widely available in other places. It is worthwhile to pay attention to these postings because you may be able to choose an alternate route should your Undserground line be experiencing delays.

Excellent Food, Great British Pub My favorite place to eat in London is the King's Arms in Shepherd's Market (off of Half Moon & Curzon Streets in Mayfair). The food is great, it's never too packed, the prices are very reasonable and the staff is quite friendly.

Sagar Vegetarian Restaurant, Percy St off Tottingham Court Road Had a beautiful curry here after spotting an advert in time out - well worth a trip even if you're not veggie:)

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Other names for Best Western The Cromwell Hotel

  • london best western
  • best western london
  • Address: 110-112 Cromwell Road - London - England - SW7 4ES - United Kingdom
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