Best Western Shaftesbury Hotel Piccadilly

, London, United Kingdom
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Best Western Shaftesbury Hotel Piccadilly

, London
4 star

Rooms: 59

69 Shaftesbury Avenue - London - England - W1D 6EX - United Kingdom Hotel Website | | 44 02078716000
341 Traveller

Reviews - Best Western Shaftesbury Hotel Piccadilly

What a let down
Submitted by: Trina in 07/12/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Upon arrival at the hotel we asked I a twin room had been booked as we had requested and was told that it was a double. We asked if this could be swapped to a twin and the receptionist told us she would see if that was possible when we returned at 14.00 when the rooms would be ready. She did not write anything down and when we returned acted as if my request for a twin was a new request and just informed me in broken English "it is not possible" without even appearing to have a look. When we went into the room we were shocked at the size of the room, which can only be described as a single room with a double bed in it. There was hardly room to open the bathroom door (which opened outwards because the bathroom was so small). The room where breakfast was served felt like a canteen. On the plus side, the location was excellent (I can only assume that the location is what made it so expensive), however the porter did not manage to get us a Taxi and reception told us there was no point in ordering one because it would take at least 45mins.

Historical Traveller Reviews of Best Western Shaftesbury Hotel Piccadilly

May As Well Buy a Lottery Ticket

from A TripAdvisor Member
BEWARE! I can't write a review of the actual hotel as I've never managed to stay there. Twice now I've booked and when I've arrived I've been moved to another hotel. The first time the excuse was computer problems and the second, "Health and Safety". What rubbish! On each occasion, despite my vocal protestations, I was moved to far inferior hotels, and not as central. I work in London two or three days a week and frequently stay over so I know the hotels well and this has NEVER happened to me with any other hotel.

If you don't mind where you stay then try an "Allocated on Arrival" deal and save a lot of money, because that's what booking at the Shaftesbury Hotel seems to amount to in my experience. Their customer service is an absolute disgrace in this day and age.

A little less conversation?!

from Aranwen
Spent a weekend here 05/03/2005 with some girlfriends. The rooms are very small but clean and the beds are very comfortable. One of the problems we had was that our rooms faced Shaftesbury Avenue so the noise was constant all night long. Sirens, shouting, car horns etc. The key cards would only work at certain times of the day and when they did work we had to shoulder charge the door Starsky and Hutch style in order to get the door open. This was very amusing at the time but it was that sort of weekend! Some of the staff were friendly and welcoming whilst others were cold and sullen. As we were checking out I don't think the receptionist spoke one word to us and spent 10 minutes taking a private call whilst dealing with my credit card. I would return for another short visit but this time i would request a room at the back of the hotel.

Excellent Location

from CACTeam
My husband and I arrived here for the weekend of 18th February. We had booked to see Mary Poppins in the Prince Edward Theatre and wanted to stay in a nearby hotel due to it being a nightmare finding a taxi after the evening performance!

The check-in staff and porter were friendly and helpful. The porter chatted as we went in the lift to our 2nd floor room. The room was small [as is usual for central London] but it had everything we could have wished - TV, radio, internet access. The plate of fruit - despite a negative mention from a previous reviewer - was most attractive and very welcome!

The corridors are narrow and very much like a rabbit-warren - but the room numbers are signposted well along each corridor.

Breakfast was adequate but it would have been nice to see more fresh fruit and selection of breads [and toast] as is customary in most hotels these days.

The only negative comment I have is that the hotel has but one lift which is rather slow. You can wait a disproportionate length of time waiting for it to arrive. However, due to the layout of the hotel, I cannot see how they could add a further lift!

Great location! Good service! Would recommend it to anyone wanting the West End!

Shaftesbury Hotel is a nightmare

from A TripAdvisor Member
Our stay at the Shaftesbury Hotel was easily the worst hotel experience my partner and I have ever had in Europe. Our room, considered a Premium room, was small but that was really was not an issue for us. What’s at issue is the how this hotel is mismanaged. The woman we dealt with at the front desk was sullen, cold and unfriendly at both check-in and check-out. Regular room service had been discontinued due to remodeling, which is understandable, but there was no mention of it at any time prior to check in nor any notice on their website. Three light fixtures in the room didn’t work during our stay (only one was fixed after speaking with the front desk). Our room was boiling hot (and I do mean boiling) day and night with the radiator always turned off. We were told at the front desk to turn on the air-conditioner but couldn’t because the only way to do so was via a remote control device that was missing from the room. Several other items like an alarm clock advertised as to be available in the room were not. But the best of all was the noise coming from the hallways and neighboring rooms, and when guests doors were closed, they ALL slammed shut so loud it was as if a rifle were being discharged next to your head. One morning at about 6 AM we awoke to the sound of crinkling plastic wrap coming from the hallway that lasted for more than two hours. To our amazement, the housekeeping staff had turned the ENTIRE 2nd floor hallway into a linen closet, individually wrapping hundreds of towels and bed linens in clear plastic bags that stacked almost to the ceiling. This wall of linen remained in place all week. Oh, and the Welcome plate of fruit that you get on arrival, it’s really ugly. There are other hotels in Soho; save yourself the aggravation and stay clear of this place.

Better than most London hotel experiences

from A TripAdvisor Member
Had a night staying here with a theatre visit for our wedding anniversary; was really pretty impressed with the hotel, considering previous London Experiences.

Room wasn't the biggest, but it was veru nicely furnished, well appointed, lovely bathroom, good aircon; bit of street noise from outside but what do you expect in this location?

Location as far as Theatreland is concerned couldn't be better; right in the heart of the West End. Staff friendly and efficient

I recommend this hotel, if you get a decent deal through the Internet as we did (£120GBP for a four-poster room), and book at least a junior suite. Rack rate is astronomical and the lesser rooms probably too small

Clean and great location

from syllabub
I stayed here for two nights in a triple room a few weeks back. We got a good deal online, though the reception staff were going to charge us again for the room (even though we'd already paid online). The rooms were very clean, yet did not have many of the facilities as stated online. There were no cd players in rooms, and no internet - one of the main reasons we chose to stay there. They did however let us use a computer in the basement area. The manager was very helpful and friendly to us -she could not have done more. The things I didn't like were the tiny lifts and corridors - the lifts were very hard to use when you have a few pieces if luggage. I would stay here again however.

Great Hotel, Location and Staff

from WaileaLover
The room was about the same size of any NYC hotel room, if not a little larger. Try to get a room off of Shaftesbury Ave is a little noisey. Rooms and bathrooms very clean, staff was very helpful, and we were close to everything! We will stay here again and recommend to others!
Thank you Shaftesbury Hotel!

Good location, but a little noisey

from A TripAdvisor Member
Stayed here in Feb, room was nice and clean and was at the front of the buiding, but was on the cold side, however, heater was provided to aide this. Bathrooms were nice with tv in there, so good to watch. Only complaint was the noise, facing the front of the building, traffic did not stop from morning till night. Good location though, if you want china town (across the road) or SOHO (at the back of the hotel).

Poor value for the money

from Roseann S.
Room was pigeonhole sized with suitcase blocking the dresser (or bathroom) when opened. And this was for the equivalent of $200 US a night. I do not consider this a good value. Also the toilet handle had to be pumped at least twice to flush. The staff was cordial and helpful and the location in the midst of the West End was great but that is not reason enough in my opinion to choose the Shaftesbury. The Thistle Piccadilly, in the same neighborhood, at the same price, has much larger rooms and more amenities.

Great location, tiny rooms

from bikiniamber
Probably the best location in London. Right next to Picadilly Circus and Leicester Square and just a short walk from Oxford Street.

Very nicely decorated rooms but let down by their tiny size.

Worth staying at if you can get a decent price.

Top Local Tips for London

Don't bother with a rental car in Central London Take the tube! A very clean and very easy to use method of public transport.

Buy an Oyster Card to get around Buy an Oyster Card to get around

travel saver If you are travelling on the tube (metro), buy a ticket that covers the length of you stay. Much cheaper. Most shops in Regent Street don't open till 10 o/c. So make it a leisurely breakfast !


Other names for Best Western Shaftesbury Hotel Piccadilly

  • london best western
  • best western london
  • Address: 69 Shaftesbury Avenue - London - England - W1D 6EX - United Kingdom
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