Best Western Phoenix Hotel

, London, United Kingdom
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Best Western Phoenix Hotel

, London
4 star

Rooms: 130

1 Kensington Gardens Square - London - England - W2 4BH - United Kingdom Hotel Website | | (0) 20 7229 2494
924 Traveller

Reviews - Best Western Phoenix Hotel

Great Service
Submitted by: Nicole in 20/03/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
What an excellent hotel- such great service, facility for the price. I will definitely recommend this hotel to anyone coming to London.

Historical Traveller Reviews of Best Western Phoenix Hotel

Reasonable price made it a good choice.

from DianeZZZ
I stayed here for three nights at the end of March in a single room. I have stayed in London a few times before and the room size seemed comparable to other single rooms I have stayed in. I choose this place based on the reviews from tripadvisor and because I found a good rate for the place on a London hotels web site, 49GBP per night. I had to laugh when I returned home and saw that some of the reviews that have been a bit more mixed in recent weeks. As I was having similar thoughts about the hotel. Here are what I thought were the best points. Great location, close to many shops and resturants. I felt safe walking at night back from the tube to the hotel as there were lots of people still walking the streets, even as late as 11pm. The room seemed clean and as I mentioned earlier, the price was very good. The room appeared clean, ironically, the wall clock in my room also needed a new battery. The bathroom was small but typical of London. I did, however, get sprayed a few times by the facet sink, as it could only be turned on very lightly, almost a dribble, or the water bounced off the small sink and hit the person in front of the sink. While breakfast was free, it was pretty bland and appeared of low quality. And the breakfast staff seemed overwhelmed and while not unpleasant, they did seem joyless in their work. I would stay here again if I was able to secure a reasonable rate but at the same time will keep an eye out for other possibilities. Perhaps back to bed and breakfasts, once a person has enjoyed a well cooked English breakfast it is hard to not want the same quality again. But I would recommend this hotel, especially for women travelling alone who need a budget choice.

Acceptable and satisfactory

from A TripAdvisor Member
My wife and I stayed in this hotel for three nights in December 2003 and had a good time. Yes, the elevator had problems when we were there. Bad start, but it got better. We got here on a cold, rainy day and were happy to find a warm hotel with friendly staff. When we got to our room, we found it to be clean and fine. Nothing fancy, but no complaints, either. The room was kind of stuffy, but an open window took care of that. Heater worked great and we had no cigarette smell troubles.
The room was fine for two people, not big, but not bad either. No airco, but who needs it in December. The clock didn’t work, but who cares? The colour TV worked fine, but who cares when you’re in London. There was a water boiler in the closet, which was clean and worked great. The bathroom was not huge, but again, not too small either and was clean and fitted all our stuff. Warm water and plenty of water pressure.
We stayed on the third floor (second for Europeans) and were at the front of the hotel. So, we had a beautiful view of the park in front. Since this area has lots of hotels, people walk by a lot, but it didn’t bother us and we found the area tranquil. Breakfast was the same everyday, but was good and not less than many of the other hotels that I’ve used.
The area is fantastic as the hotel is located just a minute away from the tube (Bayswater). You can get to Paddington Station and from there to Heathrow super easily. The same place is packed with shops, eating places (fast food, regular) and there is an evening store across from the underground. Perfect for when you come back late and hungry. Whitelys is even closer and that was perfect as well. Whitelys is a beautiful mall with tons of shops (clothes, food, books, music) where we stopped by many times (to pick up our lunch: muffins at Starbucks!). Notting Hill is very close by and it doesn’t take long to get to any of the tourist sites from here.
To make a long story short: the hotel isn’t great or flashy. If you are in London as a tourist for a couple of days and can take a few setbacks here and there, it is a fine place to stay.

Good place to stay

from A TripAdvisor Member
Reasonably priced, clean, attentive staff, great location, wonderful neighbourhood. For those with back problems, the bed was comfy - firm mattress. Nothing luxurious, but good value for money. Be prepared for small rooms. Buy room using online discounts.

I thought it would be great....

from A TripAdvisor Member
I had never booked a hotel over seas before and did my research pretty good. My travel partner left it up to me and she said that she wanted to be in a certain area. So as I narrowed it down I settled on the Phoenix hotel. The location was good, near Bayswater and one other tube, the food in the area is good but the hotel itself was smaller than I expected, the beds were hard and the sheets looked really old. The bathroom was tiny but ok, but the water pressure was horrible. I had to move back and forth to rinse my hair out properly. The breakfast was the same everyday and became dull quickly. The witnessed some of the staff being rude to other guests and that was a put off. Also every day when it was time to go back to my room after breakfast the lift did not want to work and we had to huff it up the stairs to our room. It seems that the lift did not take kindly to being used so much at one time, and this happened every day. So any one who has a hard time with stairs do not stay there.

Not so bad, not so good

from A TripAdvisor Member
I stayed here for 7 nights. Read the reviews on this site before booking and found them mostly accurate, if a little optimistic. I was travelling alone, and booked a single room. Yes, it was tiny! Wee! Miniscule! Carpet was threadbare and stained in places, water damage to wallpaper and carpet in one corner. Although I had requested a non-smoking room, my room had an ashtray in it (although it didn't smell of smoke) and my neighbors smoked. My room was on the fourth floor, with a lovely view over the square. Mostly pretty quiet at night, although since I live in a big city I might not be as sensitive to noise as others.

The room was extremely clean ... and I'm picky! Bathroom (also tiny) was spotless and the shower had good water pressure and ample hot water. I had no trouble getting an extra pillow and batteries for the TV remote. Never ate breakfast, so can't comment on that. Elevator is a little scary (clunky). No peephole or deadbolt on room door. Location is good; close to two tube stations and within easy walking distance of tons of restaurants and shops.

Would I stay here again? Yes, but if I could find something better maintained at the same low price, I'd stay there instead.

t bothered!

from A TripAdvisor Member
We booked in for two nights, London Marathon weekend. As soon as we got there the receptionist tried to tell me they were fully booked and they were moving us to a sister hotel the other side of Hyde Park. I argued because we had booked this hotel three months previous so we were going nowhere! They got their own back by putting us in the smallest boxroom they had in the basement with only one plug that worked the small tv, so to use any other electrical appliance we had to unplug that. The shower flooded the bathroom to at least an inch of water. The wall clock didnt work. The kettle was hidden in the wardrobe because the room was too small to leave it out anywhere. The french window opened onto a whitewashed wall and the foreigners in the next room were arguing at 3am!! All in all, it was crap! We wish we had let them move us but we had family staying in Hilton Hyde Park thats why we booked the Phoenix because it was near to them. My partner had to leave early on the Sunday morning to get to Marathon start and they didnt even offer an early breakfast, we had to buy breakfast in a local shop! I wouldnt recommend this hotel to anyone, it may be cheap by London standards but it was still £145 wasted on one breakfast and two nights in a dingy, noisy boxroom!

Very Disappointing

from A TripAdvisor Member
We booked into the Phoenix Hotel recently for 4 nights as an Easter break. I can't really comment on the facilities in detail as, on our arrival, we felt our room was so depressing that we immediately booked into another local Hotel and left! We also had a teenager staying with us. The single, small, portable television in the room was in the "loft" area. Were we all supposed to cosy up together on the single bed to watch TV?? The furnishings and bed linen also looked extremely drab.
I agree with the previous reviewer that this Hotel is certainly not to be recommended. I am amazed that this is rated as a 4* facility. There are much better Hotels in the area at about the same cost which are significantly more comfortable and welcoming.

Convenient but Lacking Big Time

from cakeamatsui
I stayed at this hotel for five nights the week before Easter, booked by a travel agent. After reading the reviews here I thought it would be a great hotel. Although a convenient location, great shops, and the tube so close, the hotel lacked quite a bit. I've stayed in other London hotels, and yes there are the horror stories, but some of these reviews pump this hotel up more than it deserves and can misdirect someone. There were two of us and a teenager in a room that overlooked the side roof area with a dismal view of London and the hotel pipes and no where to put luggage became very frustrating. The small loft area was really a nusiance. Although clean, (even though the maid cleaned in her barefeet) it was tiring to leave notes to keep the screenless windows locked and shut and not wide open. Even that didn't help, and every day we would return to wonder if our belongings were gone. I finally put a travel lock on it so she would stop opening them. Doors paper thin and two nights running a group had their doors open into the hallway directly across from us, smoking and carrying on till 4AM, & knocking on our door. Don't bother calling the front desk, seems they think you are the bother. And if you need an electrical outlet to charge anything, well, expect one usuable outlet which you have to crawl under the desk to get to after unplugging the fading black and white TV . The daily breakfast gets old after the first day, no changes, and not much choice. (Great pastry shop around the corner, and plenty of restarants in the mall across the street.) Elevator broke two times we were there, and yes, it was when we needn't it to carry the luggage up the stairs. Some staff were helpful, however, don't ask for an iron, because you have to pick it up at the desk, and the cord is so frayed that using it looked hazardous. I thought I caused a meltdown when I asked for a battery for the one wall clock in the room that I guess hadn't been running for awhile. I also had to bring that down and put it back up myself. They have no means ( or they tell you that) to hold luggage, and if you arrive when a tour group does, there is no room in their small lobby to even stand. The hotel is inexpensive by London standards, however, they will up the rate on weekends on you even if you have a package deal with a travel agent. We checked out a day early, drove to Bradford on Avon, and stayed at a bed and breakfast that was beautiful. Cheaper, cleaner, safer, and the staff much better.
Sometimes spending the few extra dollars to upgrade to a safer and fresher hotel is worth it when you are exhausted and traveling with a teenager. If in a pinch, this hotel is worth the convience, however, any more than two days and it becomes downright depressing.

No complaint but no recommendation either...

from A TripAdvisor Member
I've stayed at this hotel just for a night. It was very, very convenient location with lots of restaurants and shops around. And I didn't feel uncomfortable walking by myself in the night.Breakfast was OK but can be improved as some cold meat and cheese I had were poor quality. Room was very tiny - specially the wash-basin was so tiny that I had to use the shower to wash my face! - but at least it was clean.

Have Been Back Again And Again

from A TripAdvisor Member
I travel to London approximately twice a year. Have been doing that now for five years. With the Phoenix, I finally found MY hotel. It is the right combination of location, price, ambiance and facilities.

Usually travel solo, and have to admit that the singles are very small.
They are clean and comfortable, though, and I have no complain about the bathrooms and showers. The included breakfast is more than satisfactory.

It is the location that is awesome. It is one block form Queensway, in the Bayswater area. It is on a usually quite residential square (weekends late at night can be a bit loud, but this is true just about anywhere) One block away is Whitley's Shopping Center, which is similar to any American mall except it is in an old factory. There is a Marks and Spencer store that is 90% grocery. There is another supermarket around the corner. Queensway has many restaurants, small shops, newstands, fast food, etc. Other restaurants, pubs and such are on a nearby cross street. The Bayswater and Queensway tube stations are about two and four blocks away. Hyde Park is four blocks away. All in all, tremendous.

One last comment. Nearby, on Queensway, is the Four Seasons Chinese Restaurant. The best Roast Duck I have ever had, and I'm from the New York area!

Top Local Tips for London

Location FInd a hotel in a location that you want to spend some time in. We were in cloe proximity to Kensington Gardens, a stop on the double decker bus. It is a good way to start sightseeing if you can't get into your room right away.

Tube Fares Don't be scared to go on the Tube! We found that if we paid £5.20 each, we had a day pass (off peak - after 9.30 am) and we could go anywhere in Central London at any time of day on numerous occasions - ideal for tourists like ourselves. You need to be quick on your feet and just make sure you are on the right line but we would thoroughly recommend it!

Buy an Oyster Card is much, much cheaper than buying single rides which are ludicrously expensive compared with subway prices elsewhere


Other names for Best Western Phoenix Hotel

  • london best western
  • best western london
  • Address: 1 Kensington Gardens Square - London - England - W2 4BH - United Kingdom
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