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Never again will I stay here. There was no hot water available - the boiler was broken but they chose not to tell me that when I checked in. Having run a cold bath at 10.30pm, I was told it had only happened 10 minutes ago, but at breakfast other guests said they'd had no hot water for 2 days! Offered an alternative room to shower in the next morning - across the road in the other building! And the worst is they offered no compensation! Never again.
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This is quite simply the worst hotel in which I have ever had the misfortune to stay. Stains on the bedcovers, non-smoking rooms stinking of smoke, unpleasant and unhelpful staff. Avoid this hotel at all costs.
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Got a deal on suite with kitchenette, no complaints really about the room though was smaller than expected, shower tiling could have been maintained better. Biggest problem was the staff, all very well being foreign and multi-lingual but not very helpful when none of the languages are english. Room was not cleaned even though I had asked for it to be (after leaving a do not disturb sign, I was asked to alert reception when the room could be cleaned), porter argued with me till i felt like smacking him - all in all, the room was not worth the money. Also, quite a walk from the "nearest" tube stations.
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I am still here I will leave tomorrow to another hotel. Freezer full of water so the food I had got bad, cigarette odor impossible, small bedrooms, shower very small, glass of the shower broken, no one came to make up the room, broken telephone, they said they will send someone never sent nobody. If you like to treat well yourself or have a decent place THIS HOTEL IS A NIGHTMARE. We visited many rooms one worst than the others and the one we have is well...If you want to get frustrated, mad, don't rest and feel like you are in a doll house or jail or don't have money for other thing I understand but who runs this hotel needs to do something about it. THE PICTURES LIE
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Where to start, the main thing is that the room was tiny, I was having to walk on the bed to get around things. The tea and coffee was not replaced from day to day. Two of the plug sockets did not work. The lift was very unreliable trust me I got stuck in it. The staff were quite friendly but I certainly wont be staying there again.
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A worst hotel I ever stayed. The room is very small also its bathroom. The floor is made of woods so very annoying if someone upstairs is walking...nyit nyit nyit its sound.
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Can't imagine its chain hotel. room unclean, staff unfriendly, no hot water in the early morning in basement room, space extremely small, the worst of all, we lost our worthy usd1500's property in our room but the hotel claim they have no idea. Anyway if you want to ruin your holiday, choose this hotel.
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Service at this hotel was abysmal. The front desk was totally overwhelmed and understaffed. It took us 3 hours to get our room despite repeated requests due to the fact that I was ill and needed to lie down. My daughter was also a guest in another room and on one day, she never got maid service despite repeated calls to housekeeping. The rooms were tiny, airless and charmless. My daughter, who is a business traveler, said it was one of the worst hotels she had ever stayed in.
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I've generally been impressed by Best Western's but this was
a disappointment. The room was so small that access to the
bed was from one side only which doesn't work for double occupancy. Not only that, but the bed was far from comfortable. Now, some 18 months later, my wife still reminds me how bad it was! However, location was good with easy access to Underground and breakfast was decent. But any visitor with claustrophobia needs to look elsewhere (most likely, up market).
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Room did not have thermostat to control heat in the winter. Temperature of the room was about 41C/100F degree. We have to open window in the winter to breath properly for the nights, but window was broken to hold up, so, we used newspaper to hold it.
When we made suggestions, counter person said "people stealing thermostat" that is unbelievable. Its costs only 5.00 USD (2.5GBP) and who would like to do it.
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