Andaz London Hotel

, London, United Kingdom
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Andaz London Hotel

5 star

Rooms: 267

40 Liverpool St. - London - England - EC2M 7QN - United Kingdom Hotel Website | | 020 7961 1234
721 Traveller

Reviews - Andaz London Hotel

10/10
The Best Experience!!!
Submitted by: Marie in 03/02/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Stag/Hen Party
This hotel is amaizing! I usually hate hotels because they are too traditional and borring but Andaz in London will fulfill all your requirements! Staff was very welcoming from beginning to the end and the whole check in process is great! There is no reception desk and the hosts (receptionnists) check you in with their tablet pc's so you can get checked-in anywhere in the hotel and therefore no need to queue for ages and you get a free drink and canapes in the evening or when you check out in the morning then you get delicious croissants and pain au chocolat! The hotel is absolutly beautiful, combining old and modern very well together. When we were there, they had a Silent Cinema going on, basically people are in a great room and watch a movie with headphones!! This hotel is just like what every hotel in this century should be like! Also, you've got a large selection of restaurants inside the hotel so there is something for every taste (gastronomic, fish, japanese, brasserie, pub.... Plus the area of Shoreditch is very entertaining with loads of bars, restaurants, quirky art galleries, museums. But if you wish to do a bit of shopping on the crowded Oxford Street then you are only 10 min away from it on the tube so this hotel is very well located. I would definitly recommend this hotel to everyone who is after something a bit different and more interesting!
10/10
What a fab experience
Submitted by: H in 24/03/08
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Ultra modern arty and fresh!!!! Loved exploring all the different spaces. Room was compact but perfectly formed!! Loved the eco juices and water, free may i add. There was no prentension. Great customer services, although the desk did make it hard to work out where to check in. The staff where very experienced, knowing what I wanted before I even had to ask. Fab time. I stayed up late just to use all the brilliant facilities that where include in the price. A lovely luxury that finished our holiday off fantastically!
1/10
Ripped off
Submitted by: Michael in 14/09/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Pleasure Seeker
The hotel looks great, the rooms are great, but the treatment of customers is dire.

I walked in off the street and was quoted a rate of GBP315. There was no mention of any further taxes (VAT) to pay, apart from in the small print of the form I was then asked to sign at check in (which was not bought to my attention in any way).

On checking out, I found I had been charged 17.5% VAT on the room rate I had been quoted, making the bill GBP370, hardly a steal for one night's accomodation!

The staff were completely uninterested in my view that I had been mislead as to the total price of the room, and did nothing to sort the matter out. In fact, a letter to the management met with the same response - I should have read the form! There was no admission that failing to make it clear to the guest that VAT would be payable on top of the room rate was perhaps not very customer friendly. Clearly repeat business is not something the GEH need or require.

GO somewhere else where you will be treated with more respect.
9/10
Hip in the City!
Submitted by: Kevin in 08/04/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Great place to stay in London. Near to a great selection of restaurants, bars & clubs. Renovated and modernised old railway hotel with the combination of fine furnishings and modern metal/glass work - make this an all round good city choice!

Historical Traveller Reviews of Andaz London Hotel

Great Hotel in the City area of London

from Rob Askew
I have stayed in this hotel on a number of occasions, both for business and pleasure. The general quality of the hotel is excellent. Each room has a very comfy king size bed, flat screen TV, complimentary soft drinks in the mini bar and free use of wireless and movies. Its location on Liverpool Street means that its regularly used in the week by business people, but it does serve as a great location for tourists as long as your prepared to use the under ground or walk a bit. Please bear in mind that at the weekend a lot of the area is closed as the sizable working population are not around.

Breakfast is included in the room price and offers quite a substantial choice of both hot and cold foods. The George Pub which is a traditional English pub offers a good selection of beers and bar food all at a reasonable price. The champagne bar is a nice place to sit and relax in luxurious surrounding although the last time I stayed at the weekend it was closed.

Check in and out is fairly relaxed, you sit on the comfy chairs and reception comes to you.

In conclusion, it’s a great place to stay if you like to explore a bit and don’t mind using the public transport (Oxford Circus is 5 stops on the Central Line). If you want to be right in the Centre of London and walk to all the usual tourist destinations around Oxford Street, Leicester Square and Covent Garden then you may be better served looking at alternatives a little closer.

Funky weekend experience

from Assenzio
I stayed here in the weekend 25-27 July. The place is easy to find getting out Liverpool Street station on the correct side (out of tube on the left, up the elevators, where is the Macdonald. Just take left, the hotel is 50 mt far.) No reception, basically: a bunch of guys welcomes the guests, doing the check -in straight away. Funky rooms, complimentary minibar, elegant bathroom, free internet on the 1st floor and in the room's tv (max 1 hour here), charming and silent (I was on the 2nd floor). The breakfast is served at the Miyako restaurant located just next the main entrance: menu 'a la carte', therefore no buffet: I assumed I could order as much as I could, though. Pricey place, but as long as the breakfast is included...
I had a couple of requests, and I was helped; I asked for a late check out and I obtained it in a minute. I was 1 hour late on that, and nobody complained. Highest rate for the Andaz, finally, also because of the weekend deal: I found reviewers quoting something like 245 gbp daily rates or just a little less..too much, but that's the weekday price for liverpool streets business travellers: I paid 110+taxes during the we, definetely a more than reasonable price.
If in London during the weekend, I'll be back here for sure.

Pricey, Funky, and less than we expected

from YaleDad
Stayed at the Andaz on business with a group. Hard to find the hotel from the street, and when we finally DID find it, the door was out of order. Made it to the lobby, then waited....waited....waited for someone to check me in. No apologies, no real help either. The room is modern and very small, very black, very chic, if you like that. I thought I did, but found more things difficult than enjoyable. The bathtub was hard to climb in and out of, and both the sink and shower drains didn't drain! It took me several tries to find the closet, and the in-room fridge was barely cool, let alone cold. My room was cramped and not evenly shaped, which made matters worse.

I liked the juices, the artwork, the atmosphere. Not enough signage to help you find your room in the hallways, and I'm not a fan of the "smart card", but the hotel grew on me. I loved the glass of wine after work (wished for another, so I went to the bar, which is their intent). For 250GBP a night, I find it expensive, regardless of breakfast and juices. We requested an early check-in and received it, but were charged for the previous evening's stay - so be forewarned.

There are several nice facilities adjacent or attached, we enjoyed one of the nearby restaurants quite a lot.

I might go back at a lower rate, for a longer stay in a better room.
The Andaz is an acquired, funky taste. Overall it wasn't terrible, but I would not suggest it to many people who expect a traditional hotel stay. For the artsy crowd or the nouveau-riche, however, it might be just the right place to enjoy London.

Andaz - Great start for a new Hyatt brand

from michaeltshibuya
Have stayed at the Andaz on 2 separate occasions in July 2008. Will be coming back for a third stay.

This is a new brand for the uniformly excellent Hyatt hotel group. It differs from the Park Hyatt and Grand Hyatt in that it attracts a younger, modern affluent group.

Hotel is very good to excellent. The hotel has the Eastway cafe for breakfast, I would def. avoid and have room service instead. They also have a decent pub called George attached. Gym is much better than average, however not on par with Hyatt offerings in Tokyo.

The best thing about the concept is that laundry, excellent breakfast, minibar, movies and internet are complimentary. Yes, I did say laundry and excellent breakfast.

The only minor downside and it is small, is that the flooring should be spic and span. The staff try hard but need a little more experience, this should come with time.

Highly recommended.

Great service and contemporary interior

from catread99
We booked through the hotel website and got an offer including breakfast, mini bar, movies and internet (standard I think) for about £140 per night at a weekend.

This was well worth the money, lovely hotel, grand but contemporary lobby, well designed simple room with cool chairs, lamps and extras. Check in was a big free standing table to the side of the lobby and very informal and quick.

Located right next to Liverpool St station, good weekend location for Spitalfields Market, Brick Lane, Shoreditch and of course the City and surrounding attractions.

Definately will be back, the staff were so helpful and the free breakfast was a feast!

Over the top on trendiness and price

from iamatraveler
The entrance to the Andaz is a bit difficult to find. I wandered the streets next to Liverpool station looking for the entrance, wondering if I had the correct address. I came to find out it was just due to very discreet signage, and the hotel is in fact, as indicated, right next to the station. Yes, as other reviewers have indicated, it is a very trendy and non-traditional lobby and greeting. The gentleman that checked me in was very friendly, and showed me to my room. The experience as a whole was very nice; the rooms were clean, well equipped, and had some nice extras that you wouldn't find elsewhere. Free internet, free movies, free fruit juice and water in your room... However, all of these things have to be free to come close to justifying the price tag. I stayed here due to proximity to an office building where I was having meetings, but otherwise would have certainly looked elsewhere for a better value. On a Thursday night, they charged 385 sterling. In my opinion, about double what it was worth. So, while I would highly recommend this hotel if price were not a consideration, the price tag alone would prohibit me from staying here again. In fairness, on the weekends the rate drops significantly as business travelers are no longer the customer base. For the Friday and Saturday nights following my stay, it was only 140 sterling. Much more worthwhile! So if you're a weekend visitor, definitely check this place out!

Terrific Hotel with all the extras included!!!

from rare2go
My wife and I stayed at the Hyatt ANDAZ in London for three nights in May, while in town for the Chelsea Flower Show. It is located just outside the entrance of Liverpool Station, which makes getting around very quick and easy. There is no reception desk. When you arrive one of the staff greets you with a tablet computer and checks you in quickly and easily. We checked in early (about 10:00 am…check in time is 2:00 pm) with no problem, and were also upgraded to a deluxe king room for no additional cost. Just a short aside here…If you’ve been to London lately you may have noticed that it is difficult to find English speaking staff in hotels, but that is NOT the case here…all staff spoke perfect English, and many were clearly London natives…a really nice situation. Our room was AMAZING. Sixteen foot ceilings, huge floor space, beautiful décor, floor to ceiling windows, and a very large Plasma television (more on that later).
The entire place…public spaces as well as guestrooms, is ultra-modern. This may be off-putting to some, particularly when you consider that the hotel occupies a nineteenth century building, but we loved it! The large bathrooms are WONDERFUL, with huge soaking tubs and separate shower. The toilet is like the ones on airplanes, and can be a bit noisy unless you close the door. Everything was spotlessly clean and maintained daily to the highest possible standards. The bed linens and towels were of the best quality, and showed no wear or staining.
The room includes breakfast in the rate ($60.00 American per person if you purchase it separately) and they will bring you anything that you want at any time. This policy includes ROOM SERVICE if you want it. One morning I had an English breakfast, but since I can’t eat eggs, I ordered a double order of Scottish smoked salmon and an American style waffle instead. No one batted an eyelash, and everything was perfect. The meal also included FRESH SQUEEZED orange juice! The price of the room also includes unlimited laundry and dry cleaning, with same day service if you get your laundry in early in the day. The laundry is returned either hung up, or packed in wicker baskets lined in tissue. They even pressed my tee shirts! The minibar is also included. It contains bottled water (still and sparkling) and the most wonderful bottled organic fruit juices I have ever tasted. If you want more, just go down to the lobby pantry and help yourself to as much as you want.
The problems were minimal. We couldn’t get the room cold enough for us, and the high tech lighting system was tough to figure out. Our main problem was the television, which turned itself on at 4:20 am each morning. We were told that this was an error, as 4:20 am was the time when the system was reset each day. I’m sure that this issue has been resolved by now, but just in case, unplug the television before you go to sleep…surely a minor inconvenience compared to the huge number of positives at this fine establishment.
I can’t imagine returning to London without staying at the ANDAZ again. It was wonderful. Hyatt is opening ANDAZ branded facilities in New York, Beijing, and elsewhere. I will seek them out whenever possible.

Overall very good though lobby/check in a bit different

from Like_old_buildings
Very modernised lobyby/lifts/room - not sure that lobby was better for not having a reception desk but worked fairly well - staff were very helpful at all stages.

Room, bed and bathroom all good size, clean and comfortable.

Breakfast very good but service fairly slow, even for drinks - to be fair it was very busy but still a bit too slow - probably was 15+mins for drinks, 20+mins for any food but arrived with US pancakes/waffles as well as Englsh options and fresh croissants. Breakfast would have been very expensive (> £60 for two) if not included in room rate.

Difficult to find way from front part of hotel to breakfast room, no signs, had to ask someone and it was very circituous, if we'd known we'd have walked around outside!

The old staircases had some great decoration, likewise the bar.

Valet parking was a very good helpful service.

Only negative was we asked for early check-in (in advance) but they don't offer this as a feature, just said if you turn up early you might get it - as we were on a tight schedule to go to a wedding we couldn't afford to risk delay so had to travel up in our wedding clothes. Think at this level of hotel they should offer it to the extent available, or be clearer about it.

Andaz - Why oh Why have they spoilt it !

from Will55
Having been a regular patron of the Great Eastern Hotel, I have now stayed in its re-incarnation “Andaz” twice. The first time, the hotel was full, so my only option of a room was the somewhat demure “Queen Suite” - which didn’t even have a bath ! I found the new check-in procedures OK, if a little “Gimmicky” but there was not the usual sense of “Nothing is too much Trouble” which was one of the Great Eastern’s defining strengths.

I tried again a couple of nights ago - This time in a king suite (£376 inc. tax) - which is quite a handsome price - even in London. I had requested a smoking room - “Sorry this Room is not a smoking room and we have none available anyway”. I ordered a Mojito - and was served a weak Rum & Soda with a sprig - well more acurately a flop of old wilted mint - it was thoroughly awful. The Bed was not kingsize, the bedroom too hot, the lounge too cold, the healthy bar - water and a couple of juices, disappointing.

And what on earth have they done to the place ??

The Gugennheim inspired tundra now has pretentious writings adorning, as do the lifts’ ceilings ! It is cultural vandalism ! If this is what Hyatt brings to the party, they will not be getting my invite !

I feel this formerly Conran Hotel was one of the best I had stayed in, whilst in its GEH guise, but the new “Hip” Andaz has left me with a bitter, and expensive taste in my mouth ! I need to find a new base in London !

Great New Hotel Concept

from sagoldman
I spent New Year's Eve in London and stayed at the Andaz hotel. We had a 22 layover in London and decided to make it part of our vacation! We ended up using our Hyatt points for the hotel, but rates were pretty reasonable (~$350). The hotel is near the financial disrict so it caers to business travelers. It is styled very similarly to the W hotel chain. For New Years the hotel did not seem to be very crowded and I'm guessing the rates were lower that normal. The price includes EVERYTHING - laundry, dry cleaning, pressing, huge breakfast, bottles water and juice ... for London this is an amazing deal. Our breakfast came to 70 pounds for 3 people! You can get anything off the menu (very extensive) -- we opted for room service and were not charged any extra fees.

The hotel is literally right next door to Liverpool Station so getting around London is pretty easy. Staff is very nice and accomodating.

A few problems ...
-The room was very hot and the inroom AC/Heat controls didn't seem to work very well.
-We had an interior room ... window looks out to an interior courtyard with in the hotel that in enclosed with a glass roof. I found this really odd. Had I been in London for longer that 22 hours I would not have accepted this room.
-the bathtub is REALLY high and difficult ot get in and out of

All in all, it's a great hotel with a great concept. I would definitely return and look forward to this hotel line.
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Other names for Andaz London Hotel

  • hyatt london
  • Address: 40 Liverpool St. - London - England - EC2M 7QN - United Kingdom
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