Historical Traveller Reviews of The Liner at Liverpool Hotel
what a hell hole
stayed at this hotel in february on arrival to the hotel no-one was there to check us in, when the girl did arrive after finishing her mug of tea was told that room was not ready and to come back in an hour. when we finally got into the room the toilet did not work and they sent a hotel porter to try at fix the toilet. 'i did not know hotel porters where also plummers'. Little to say we where given another room which smelt musty and toilet had not been cleaned from the previous tenant. went down in the evening for a drink at the bar which was closed no-one knew why, so had to go into town for a drink. on my return the hotel bar had three prostitutes plying their trade. I informed the night manager behind the desk who apoligised and said this hotel has a problem of a weekend with prostitutes. security staff where as useful as an empty box of cornflakes, to busy chatting under age girls at the hotel bar. was woken at 7 oclock to say check out was at 11 'very nice of them'. when we went down for breakfast , breakfast was foul get better at mcdonalds. asked to speak to the operations manager, when he came to speak to me 'one hour later' did not want to listen to what i had to say, kept turning his back on me and saying ' you get what you pay for'. 'SO BE WARNED DO NOT STAY AT THIS HOTEL' this weekend cost me £350 will go else where in future.
from A TripAdvisor Member
Ok so the outside of the hotel is'nt great but thats only because theres work being done on it. On the other hand, the inside of the hotel is fab. the rooms are spotless, the food is great+ the sevice is terrific. the staff couldnt be more helpfull. a fab hotel.
Very dissapointed several things which you wouldnt expect for paying £140 for the night.After coming back from football match we wanted a drink,so we decided on the main bar,We were the only 2 people in there apart from a table of 5 staff on the other side of bar and we was told we couldnt charge the drinks to the room coz computer was down this was decided by the staff shouting across the bar to each other embarassing us.when we had to put down a £50 deposit on the room a lack of trust,and havnn't they heard of pen and paper and handing it to the receptionst. no room service menu,asked the receptionist where she rudely replied with 'its upstairs in restaurant go and have a look'restaurant was closed.After complaing to the duty manager he went and found a room service menu which took 20 min.Time was now 10.20 when it says that the restaurant is open till 10.30 pm why was it closed early?there was supposed to be a bottle of champagne in room on arrival as a surprise to my partner arrived 30 min later.the final straw was when we where called 4 times to say that checkout was at 11am the first call was at 8.50am.After complaing to the manager on departure he could not give discount as operations manager was not available.He assured us it was a 1 off and it wouldn't happen again,and that we would be recieving a phone call or letter in 2 days.Thats the latest they aim to deal with complaints.We stayed 1st febuary06 and still waiting now for a reply.They must be busy in the complaint department then!!
The hotel should have been closed during refurbishment. The public areas on the ground floor were closed.They provided 1 table & 2 chairs as a seating area in the foyer. Workmen pushed passed with building tools, materials no "excuse me". Suited site managers were inspecting the site with total disregard of the customer. Room service was poor.... ordered breakfast for 9am & it arrived 9.20am after a telephone call to remind them (not good if you have a meeting to get to). The newly renovated rooms are small, stifling & airless.....one good point...it's next door to the railway station but no noise. My advice spend a bit more & book a better quality hotel...
from A TripAdvisor Member
Tucked away up a side street beside Lime St., the Gladstone is not immediately impressive. It looks like a 70s office block. It apparently is to be renamed The Liner and fitted to resemble a liner. Well, the public areas are reasonable, although the new bar and reception area seem nearly a year behind schedule. The rooms claimed to have been refurbished, but was no more than adequate, and didnt look too fresh. Overlooks the station which might suit some but does result in diesel sounds all night and very early station announcements. Typically of cheaper hotels the corridors and rooms were suffocatingly warm. Not the worst, but better in Liverpool for the money.
very nice and quiet
My husband and 16 year old son stayed one night (Sat) in the Gladstone, they said the staff were helpful and friendly. The room was very clean and comfortable. They had a good nights sleep no late noise at all. The breakfast was great and they would use it again.
I almost cancelled the hotel from reading previous reviews and I am glad I did not as they enjoyed their stay.
what a hell hole avoid at alll costs.
I have recently spent the worst weekend of my entire life at this hotel. The receptionists where overheard talking about guests myself included (because i am on the large side), i complained to management but was told that i was over-reacting and his staff would not do that. The hotel was full of lads on stag nights running around the hotel NAKED! This is the last thing you need to see with children present. Food is of the poorest standard bought from the local shop( they were seen by other hotel guests). This hotel has promised top class accomodation with affordable rooms no stag or hen nights allowed which is one big LIE . If the moneys comin in there not bothered. The hotel on a weekend is full of PROSTITUTES let in by door staff as when turned away management where complaining takings where down. If your looking for a nice hotel avoid this one the adelphi is better trust me I know.
not a 4 star
from A TripAdvisor Member
The Gladstone was nice inside, it did have a good view from the room and the staff were friendly. The bathroom was also nice, and everything was clean. However, the service was really NOT what you would expect from a 4 star hotel. We asked for a fan before we went out in the evening as the room was like a sauna, when we came back about 6 hours later there was no fan in our room as we had been promised, and when we rang to ask for one we were told that the staff were too busy (at four in the morning) to find one for us. We asked for a wake up call for 10.15 so that we could get ready in time for our breakfast, which was included in the price. We did not get a wake up call and so we missed our breakfast, and had to go and pay for one ourselves. The shower in the bathroom was weak, and went hot and cold without warning. The mattresses were old and very squeeky. Alltogether, not what we paid for! It was my birthday and i really wanted to just be able to relax!
Just had alovely weekend in LIVERPOOL and was very pleased with THE GLADSTONE HOTEL.... I had been a little worried when I read the previous comments but I couldn't find anything wrong with this hotel, I am well used to travelling and like comfortable surrounds and that is what we got here.......the staff were lovely, the room was spotless, breakfast was a fantastic buffet and the hotel couldn't have been more central!! Just a five minute walk to the shops, pubs and restaurants and right beside Lime Street station so there is a taxi rank on your doorstep!! I would definitly return and reccommend this hotel, it is basic, comfortable, clean and central.....what more do you want???All we use hotels for is to wash, change and sleep, they are not home and you get what you pay for!!
from A TripAdvisor Member
I wish there were minus ratings for this one. After being scammed by the hotel clerks, we went up to an average room and had an uncomfortable night. It was supposed to be a girlie weekend but we left after the first night and went to the Premiere Travelodge(which was very good). They tried to charge us £110 per person per night and pre-authorised another £200!! I would suggest that anyone who is brave enough to stay there be very careful.
Top Local Tips for Liverpool
three courses for 10.99 early dinner b4 6.30pm really nice place just off matthew st
Mathew street was a great start to the night where in the Cavern Pub live music srarted at 8pm,excellent music then onto the Cvern club where for £1 we saw an excellent Beatles tribute band called the MerseyBeatles. Nice to see mostly youngsters enjoying the 60s music and knowing all the words even the Spanish and Brazilians knew all the words.Nothing had been changed in the club which made the atmosphere very nostalgic for us older generation.Ask around if you want to listen to live music everybody was so helpful and informative. Thank you for a great night.
Go watch Liverpool FC