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| Submission date: 2006-04-21 - Date of Stay: April 2006 |
| Submitted by: Anna - From: United Kingdom |
| Type of Traveller: Young Couple - Age Group: 26 - 30 |
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| Read and weep |
| A romantic break booked by my boyfriend turned out to be a devestating disaster.
Wooed by the fact that it was famous for Titanic passengers and the glorious pictures of it's "stunning" banqueting halls and rooms, we both thought we would be in heaven.
The outcome..........
The first three rooms we were given/offered were mucky, smelly, in need of desperate repair.... quite frankly I would not put a dog in such rooms. Shabby bed clothes, food stains, chicken legs bones just outside the window, no plug for the sink, no mirror, no enamel on bath and sink, no shower. It made my skin crawl and I thought if I stayed in one of these rooms I would catch something unpleasent, (scabies, crabs spring to mind).
Just so I don't put you off completely after tears and wonderful boyfriend complaining we eventually were "upgraded" to the Lady Adelphi Suite. At no extra charge. I would say this room was acceptable, it was clean and bright and apart from finding a tic tac on the floor you could tell that there had been more effort made however I would not call this a suite it would be my idea of a standard hotel room. It was very private to the main part of the hotel but the lift which only accessed the Suites smelt of pee and looked like someone had puked on the door and it had become encrusted (unless someone spilt some food but with the experience you think the worse). The entrance hall, the main lounge were beautiful and it is hard to believe that that is the only nice thing about the place.
When my boyfriend complained he stated that when he booked the break the website specified it as a 4 star hotel, however the manager said this was not the case, the Adelphi is a "No Star Hotel, we only have 4 star facilities" straight from the horses mouth!
After all the stress we reduced our stay from a three night stay to two and went home early.
I would like to say though when we complained the staff were very polite and I thank them for their efforts in resolving the situation I undrstand though from reviews not everyone has the same assistance. When I read bad reviews i took them with a pinch of salt. I wish I'd taken more heed.
We could not bring ourselves to use any of the facilities and ate out for fear of potential food poisoning.
It is a shame but I now pledge to forget my experience, when I return to Liverpool again I know that I won't stay here!
I'm far from posh, I'm not a snob but as any normal person would i expect standards to match the room price. Thank you for reading.
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