Atlantic Tower Hotel

, Liverpool, United Kingdom
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Atlantic Tower Hotel

, Liverpool

Rooms: 274

Chapel Street - Liverpool - England - L3 9RE - United Kingdom 44 08703339137
373 Traveller

Reviews - Atlantic Tower Hotel

Historical Traveller Reviews of Atlantic Tower Hotel

goodstay

from A TripAdvisor Member
When we booked the hotel we hadn't read the reviews, but 2 days before our stay we did!! Very scary considering we could not book anywhere else as the liverpool hotels were almost full. On arriving and going to the room, I can honestly say the bad reports were totally unfounded and for the price with breakfast (which was excellent) it was good value for money and we would use it again. I would agree with the comments that it could do with an upgrade but so could most city centre hotels. The staff were pleasant and courteous, the room was very clean, were we were it was quiet (9th floor) and the breakfast was first class, so well done to the thistle and its staff, you don't deserve such adverse comments.

Bad Reviews Not Warrented

from geneant
We read some bad reviews before after we booked and were aprehensive when we arrived. There was a problem when we were booking in as we had booked a Double and a three bed room but a very off handed young woman (Australian I think)tried to tell us we only booked a double and a twin. She also told us we had not paid for our stay but we knew we had. A nice young lady was summoned and apologised as it was all a mistake on their part and we got a complimentary room for our daughter.
The hotel is very clean and we had a great view from our lovely bedroom on the ninth floor. The breakfast is excellent and the restaurant food beautiful and well presented.
The city centre is about a ten minute walk away and the hotel location is well place to visit the Albert Dock area and also the Mersey Ferry.
We would definitely recommend the hotel and will stay there again.

Have you got the right hotel???

from Kieran27
Stayed for 1 night on the 23rd November. I was scared after reading the reviews but it was pretty much all we could get(in Liverpool for a match). Myself and a mate shared a twin room, spotless clean, beautiful room and the view was a bonus!!
Cant for the life of me understand how it got so much negative feedback. Staff were helpful, food was good and room service was spot on (even at 3 in the morning!!) Bathroom was small but it did the job. Definitely using this again!

Unhygenic, unhelpful, unbelievable

from Gaffer75
I had the dire misfortune of staying at the Thistle for one night in midweek - that was one night too many. The location is fine - overlooking the Mersey and not far from the Albert Dock. Sadly that's where the good stuff comes to an end.

Despite requesting a no-smoking room, I was put in a smoking room - and it absolutely stank, with nicotine stains all over the walls and ceilings. The decoration is woefully dated and my bathroom wasn't at all clean.

The bar is probably the worst bar you could ever wish to visit, devoid of any sense of atmosphere with dark wood clad walls and miserable staff. The car park is nowhere near big enough and a total rip-off. Breakfast was passable.

There are loads of much better hotels nearby so make sure you stay there and NOT here! You are bound to feel completely ripped off and miserable.

OH MY GOSH!!!!

from A TripAdvisor Member
I stayed here early june 2005.

My first problem occured whilst booking my room, i asked for different ways to pay for my stay, the receptionist was very unprofessional she didn't know what i was inquirring about, she decided to put me on hold... i was on hold for nearly 5 minitues wasting all my phone credits. Finally a memeber of staff greeted me in a friendly manner glady suggesting the many ways i could pay, finally i decided paying by visa she accepted an took my details and agreed so alls was left to do was check in.

When i arrived,after driving for 35 minutes round the 1 way streets, i was greeted by a unpleasant receptionist i told her i'd paid by visa on the phone a few days earlier, she looked up my details and said "oh no you couldn't have done that, as we havent got your details" so i was furious i explained that i had already been told everything was arranged and paid for.After 45 minutes of waiting around i was escorted to a small average room that needed a lot of updating. I told the staff the room was unacceptable for the amount it cost me and they were very rude towards me.

Second problem occcured when i ordered room service, after finally getting through, i was greeted by a very ill-mannered woman, who i found very difficult to understand. I ordered my meal and it come within a reasonable time. When room service arrived i was greeted by a ginger headed woman, who seemed to me, to be rarther unhappy. i accepted my food, but the ginger haired woman repeatedly said "if you need your phone or electrics fixing just ring room service" i thought this was rarther odd as i hadn't said anything about the electrics being faulty.

That night i decided to go to 'tradewinds bar' to have a alcaholic beverage, but found that the staff did not know what they was doing, where each drink was or what pump was for which lager!!!
After i was served i was then i was short changed, i told the barmaid of this and she did not know how to handle the situation and called for another member of staff!
The bar later on started getting 'busy' and the music was raised very loudly 'rap music of somesort' i was then horrified to see the bar staff dancing behind the bar to the music instead of serving there customers!!!!

The next day i decided to visit the stateroom restaurant and was greeted with a smiling, well mannerd young lady as i orderd my beer from the 'cocktail bar' i asked could i see the cocktail menus she explained they dont do cocktails! i was really shocked.

I orderd my meal with a friendly young man who within very reasonable timing brought out my meal and asked "is there anything else you would like with your meal" the food was above average and i was very pleased with my visit to the stateroom but as for recoomening this hotel NO WAY!!!!!

Boy did this hotel ----!

from steviemayhem
One of the worst hotels I've ever stayed in, I went in July for my friends stag party so didn't spend much time in the hotel..thank God! The bathroom was the length of the bathtub and the width of the bathtub and washhand basin. So tiny that when the door was fully open it almost touched the bath! Didn't eat in the restaurant but my friends did for lunch. The food arrived cold and when they complained they were told there was a wedding on and they were lucky to get anything at all. I never heard of such rudeness.They decided to leave rather than send THAT food back! The hotel bar was very rough and had I not been travelling with a group of 12 men would not have risked entering. There were several other serious dissapointments with this hotel but I don't think I need to go on. I've been a pub and nightclub DJ in Dublin for 10 years and seen some dives in my time but would never ever consider reccommending this hotel to anyone. Seriously one to avoid! YOU'VE BEEN WARNED!

What no irons or ironing boards!!

from Sarajl71
This hotel although a good location needs modernising. It took us three goes before being able to drive into the entrance of the hotel as the hotel is situated on a one way system and the main road is a NO Left Turn, which was a real pain. The staff were rude, unhelpful and unprofessional.

Our room (Twin) was facing the liver building, fantastic view, but the bathroom was disgusting, needed cleaning up.

On arriving we asked whether they had an ironing board and iron, we were told no but they could get one deleivered to our room. We went upto our room to get rid of our bags checked the beds etc, it was adequate for the price we paid, but wouldn't recommend it to our friends. We were in our room for abt half an hour and the iron and ironing hadn't arrived, so on our way out to do some shopping, I politely reminded the staff on reception and also asked if we could book a taxi for later, the staff said that we should ring down 15 mins before we leave the room and a taxi would be ordered for us without a problem.

When we returned a couple of hours later to our room, still no iron or board! Rang down to reception and stated that we requested it and could they be sent up asap as we need to get ourselves ready for our VIP concert. After an hour still nothing, I rang down again and gave a mouthful to the staff and stated that if they didn't have one they should have said that this morning and I would have purchased a travel iron. Within 5 mins we had it brought up to us! Incompetence.

At 6pm I rang down to book a taxi, the line was engaged. left it 5 mins and rang down again, no answer. When I went down to reception and stated that I needed a taxi, the member of staff stated that its not the hotels policy to book taxis ???? How strange! She finally agreed to ring for a taxi, but took forever trying to find the number. A member of staff finally booked the taxi and said it will be here in 5 mins. After 20 mins, I went back in and said "Whats happened to it?" No concern from the staff at all.

After 25 mins we were still standing outside like lemons, when a black cab pulled up, we decided to take it. What a joke.

Would never stay at this hotel again.

Oh by the way, the hotel does have a car park but you have to pay £12 for 24hrs. Rip off!!!

Too much noise - too little sleep

from Calendarman
Had intended to stay for two nights, Friday and Saturday, but Saturday was fully booked due to a local football match. Had a little difficulty finding the hotel by car, and even more difficulty finding the car park. In fact the next day I discovered that I had parked in the nearby NCP and missed the hotel car park altogether !
The hotel was clean, the staff friendly and helpful, and the breakfast good.
My room had a good view over the Mersey, but two others in our party, who had asked for a smoking room, only had a view over a building site.
Unfortunately, having gone to sleep at 11.30pm; we were woken after the bar closed at about 3am. by people returning to the next room. They then talked ALL NIGHT, and the walls must be extremely thin, because I suffer from quite severe deafness, and despite poking tissue paper into my ears, I could still hear them.
I would stay there again if there was nowhere else, and hope for quieter neighbours, but having seen reviews on this site for other hotels, I would try one of those.

Not too bad ... once I got there

from adls
My memories of Liverpool will forever be pleasant ones because of my recent visit there as a tourist. The city was vibrant, lively, cheerful and a far, far cry from the near-derelict urban mess I remembered from the 80s. The people I met were universally friendly and chirpy in that uniquely Scouse way. The Mersey waterfront with the Liver and Cunard buildings is now 'done up' and is a clean, pleasant walk. The Albert Docks feels trendy in a cool, understated way. The Anglican Cathedral can only be described with one word: impressive. It is an imposing spectacle showcasing the awesome 20th Century interpretation of Gothic grandeur. The Beatles were of course everywhere. The Cavern Quarter was a nice find: a 60s oasis in a city racing into the 21st century. The Beatles' Story museum was a gem: not flashy, but it set the mood just right for Beatles-nostalgia. My wife did not know much about the Fab Four going in, but left it a Betales Fan. But our most lasting impression will be being carried away with the sheer passion as the tens of thousands of Kopites gave their stirring rendition of "You'll Never Walk Alone" amidst a mighty sea of red flags and scarves at Anfield during a home match. I've definitely put that experience down as one of the Top Things I'm Glad I Did Before I Died.

Compared to my fond memories of Liverpool, my memories of the Liverpool Thistle Hotel will be dominated by a number: 7. That's how many times I got lost and had to circle round again in the car whilst trying to get to the hotel ... whilst I could clearly see the hotel itself! No matter how good the maps or directions or even the rental car's satellite navigation system, it was simply bl**dy difficult driving to the entrance and especially to the hotel car-park (which is NOT connected to the hotel). Admittedly, much of the difficulty was compounded by the building and roadworks going on around the hotel at the time, but the small, one-way streets around here didn't help. I was slightly annoyed and quite frustrated by the time I finally got to check-in. This wasn't helped by the car-park being a whole block-and-a-half away from the hotel - so we had to haul some our suitcases from the car to the hotel. Nonetheless, I could still raise a little smile after checking-in -- when I noticed several other tourist cars that had been circling the block with me were STILL trying to find the way to the hotel car-park! (by the way, car parking spaces appeared quite limited - we were lucky to get a space)

Once checked-in, I was well pleased with the room. The first thing that catches your breath is the imposing Liver Building dominanting the view out your window, with the Mersey just behind. Great view. The room itself was on the small side, but not cramped. It had a light, airy feel with modern furnishings and good cleanliness. The room was a slightly odd shape with mildly rounded corners beacuse of the peculiar rounded-triangle shape of the hotel in plan view. But this added to the light, modern feel of the room.

The service was OK - polite and helpful enough, but somehow lacking a little something (warmth? eagerness to help?). I didn't try the food or any of the hotel's other faciloties so I can't comment on those.

The hotel's location was OK, and the Mersey ferry and Albert Docks are easy to walk to. The walk to city centre is also walkable, though I wouldn't say very close. The hotel sits on the fringe of the city centre 'proper'. Part of the resulting problem is that there aren't any shops or restaurants really nearby (only a dingy old pub).

Would I stay here again? Maybe not - unless I got a really good deal on the Internet. The rooms were not too bad, but second time 'round I may prefer a hotel with a slightly more central location ... and one that was easier to find !!

Fairly reasonable for the price

from A TripAdvisor Member
I stayed there early Nov 04 and enjoyed my time. The hotel is a little dated but the room I stayed in was clean and a reasonable size. Location is good but I had all sorts of trouble finding the place but when I got there I was pleased with my stay.

Top Local Tips for Liverpool

Tavern Co. We went here for a meal. They do big jugs of Sangria and beer. The main courses are huge, so get one and share it between two! ESPECIALLY if you're going for a night out afterwards.

Little to do in Liverpool I suppose it depends what you are looking for. There are the expected Beatles tours. The Docks heritage site does not particularly stand out and has its compliment of tatt shops and expensive eateries. The Pump Room pub however is worth a visit, at the entrance to the dock, as they do great food until 2100 at decent prices and are a real friendly bunch. You only need one good organised day to 'do' Liverpool. You really need a reason to go there.

hard days night hotel have meal in blakes in hard days night hotel

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Other names for Atlantic Tower Hotel

  • thistle liverpool
  • thistle hotel liverpool
  • atlantic hotel by thistle liverpool
  • Address: Chapel Street - Liverpool - England - L3 9RE - United Kingdom
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