Hotel Rudyard

, Leek, United Kingdom
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Hotel Rudyard

, Leek
3 star

Rooms: 15

Lake Road - Leek - England - ST13 8RN - United Kingdom | 44 01538306208
43 Traveller

Reviews - Hotel Rudyard

10/10
excellant
Submitted by: nicola in 30/09/09
  • Age Group: 31 - 40
  • From: Ireland
  • Traveller type: Family Traveller
our stay was brillant. staff very nice, plenty of food for breckfest and dinner.this would have been my third time staying and would highly recommend it i am going back again next year. very child friendly great views from the lakes. realy loved it
1 out of 1 reader found this review helpful
10/10
Outstanding host
Submitted by: Katie in 08/05/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Special Interest/Event
Myself and Kevin got married at the hotel rudyard on Friday 1st May. We could not have chosen a better place to hold our wedding ceremony and reception. The standard of service was excellent and the accomodation was clean, cosy, comfortable, child friendly = perfect!! All staff were extremely helpful and very friendly. They all worked hard to ensure our day was perfect. All our guests commented on the beautiful venue and location, and all said the food was delicious. We would recommend the hotel rudyard to anyone! Big thumbs up from us!!
9/10
Friendly, very helpful staff
Submitted by: Julie in 21/04/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
The interior of the Hotel is exactly as you would expect a Hotel which has had various extensions built over a period of many decades. Some of the decor is a little tired but our room was clean, the bedding was crisp and clean, and the view from the windows spectacular. The great strength of the Hotel is the staff. They were always friendly, helpful, nothing was too much trouble, and they made our stay comfortable and enjoyable. We intend visiting/staying again. If any of the staff from the Hotel read this, please accept our sincere thanks for a great few days away from the 'rat race'.
8/10
Lovely location, great food and friendly staff
Submitted by: Jonathan in 01/02/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
A perfect location where you can literally walk out of the hotel and straight down to Rudyard lake. There is a garden area in front of the hotel with a small fish pond and seating area.
The hotel interior is a little dated but nothing you wouldnt expect for a victorian building.
Our room was very clean, had everything you would expect, tea/coffee etc and had a new looking double bed. The carvery is well worth it if your staying for dinner or want to go for a good meal.
They do a full cooked breakfast or cerial with bottomless coffee/tea inclusive in the room price.
To sum it up its a great location, lake + mini railway nearby, good walks etc, plenty of parking and very good food. 8/10
1/10
Disgusting
Submitted by: happycouplestoke in 30/09/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Hotel Rudyard, What a disaster, we arrived at the hotel we got our key to the room and it was quite a shock the ceiling had a massive damp patch and the wall did as well, the on suite bathroom looked quite nice apart from a piece of cheap laminate flooring missing and the edges were raised where the damp must of lifted the edges, the bed was a 4 poster, might add was cheap, shoddy and nasty. The mattress needed throwing as it was hard and all the springs could be felt, the sheets were not the cleanest ones I had seen, the cheap nasty bedroom furniture was falling apart and the knobs fell off the wardrobe as you tried to open it, the radiator in the bathroom was on but only for about an hour the one in the bedroom did not work at all but worse was to come. The complementary coffee was all decaf but only 4 of them, there was only 4 teabags, no biscuits not much to complain about, no drinking glasses. The Jacuzzi was going to be a treat for my wife and it did work, although one of the knobs fell off and did not work but the nozzles were really useless as they did not all work, but while we were in the Jacuzzi we kept hearing gurgling noises and the shock came apparent when we let the water out, it did drain off but it came up into the sink and also the Bidet and toilet urrg . When the Jacuzzi had drained I noticed all brown bits, brown flakes and little brown blobs in it, my wife was almost physically sick, if you ran the tap on the sink it started to fill the Jacuzzi, so out of curiosity I ran the taps on the bidet, Yes same effect it started to fill the Jacuzzi with more brown stuff although when you flushed the toilet it didn't, but the toilet did not have a good flush luckily enough, the room was damp, as soon as we came home my wife ran our bath and had a real good scrub in hibiscub from the chemist, then she washed the bath out and had another bath just to be sure. This was supposed to be the other bridal suite room number 3, my wife's sister had pubic hair in her sink in her room and could do nothing else except heave and could not physically remove it, the bunks were dangerous and her son had to sleep on the bottom bunk but at least her bed was comfortable, room 10, but at least her room had an ashtray as it was a smoking room.
I will never go and stay again and will definitely not eat here ever as the food was not special the soup was packet soup the service was slow and lacklustre the bar staff kept going missing as they doubled up as serving staff, my recommendation don't go, disgusting especially for the prices they charge.
2/10
I did not enjoy my stay.
Submitted by: Wayne in 24/06/08
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Sorry, it's a long one. Didn't intend it to be when I started writing it.

Great location. Nice building...then you go inside. Don't expect to be able to eat if there is a wedding on - they wont serve you food or even provide room service. I was told by the female member of staff who seems to do everything (and obviously doesn't get the obligatory 11 hours between shifts) that the nearest place to eat would be Leek, and that was a good 3 miles away. I'd had a drink so had to settle for a bag of nuts for my dinner. Seems that they put all their effort into making sure the wedding party are happy and forget the other money paying guests. As it happens we were invited to the evening reception for the wedding which was why we stopped over.

The room was big but basic. The bathroom was poorly finished, with a sharp step with poor laminate floor. The shower was waist height, probably due to the fact it did not have a shower curtain. Water went all over the laminate floor (safety hazard?) when I had a shower. Breakfast was ok, but shared coffee and tea pots. Scrambled eggs like rubber. The tinned chopped tomatoes were disgusting. The toast was cold. So I had lots of bacon, which was a bit fatty but at least it was cooked ok. I think a visit from the hotel inspector is much needed, and a good lick of paint. It is not obvious where the reception is when you walk in. It is around the corner and a dark little hole. The lady who did everything eventually came to us and took our details. She didn't greet us, or even go round to her side of the desk, instead, stepping in-between my wife and I to grab the record card. We had to write on the piece of card in pencil (illegal?). No credit card details or identification was taken at any point (not when we booked or arrived). Could have easily given false names and not paid (tempting given how poor it was). Not worth £80 a night when they refuse to serve you food.

Oh, and there was quarter of a toilet roll left when we got to the room. And the toilet seat wouldn't stay up. A tip to the owners: Take credit card details when someone makes a reservation - that way when you get a no-show (like the two you had last night) you can still charge them!! And get a computerised system. Your tatty records written in pencil wont last very long.

Also, lipstick on the glass in the bar.
5 cubicles in the ladies - one had toilet roll.
A "hope you enjoy your stay" and a check to see if you had enjoyed your stay would have been nice.
Only 5 channels (I think) on the TV. Randomly programmed.
The staff (all one of them) need hospitality and catering training, and a smile wouldn't go amiss. I exaggerate as there ARE other staff, who also need some training. Had to wait ages at the bar for a drink as the girl didn't know how to use the chip and pin machine for the customer before me, and then when I was served and handed my money over, she had difficultly with the till and said “sh*t” when there was a child standing right in front of her. No apology – just carried on. I had ordered an orange juice but got sparkling – couldn't be bothered to take it back to change it as it just about summed the place up. I was charged two different prices for a Malibu and Coke. They need to make their mind up. I am guessing they make wedding guests pay a higher price - I could be wrong, maybe they just don't know what they are doing.
Website says checkout is at 10. It was actually 10.30. It also said that Wifi was available (not from our room!!).

At the wedding evening do, there was a chocolate fountain, which was supervised by a member of staff. Seemed over the top to me. Kept hovering. The buffet was good for me but my wife is a vegetarian. Nothing was labelled so she didn't know what she could eat. It turned out there was a good vegetarian choice but she was not to know without me trying the food first.

Positives? Nice location, nice building from the outside. Plenty of room at breakfast (place seemed empty). Lots of parking spaces. Comfy bed. Good service for weddings.

I probably wouldn't have said so many bad things if we could have gotten some food. I think it is totally unacceptable to not cater for all guests. Needless to say, I wont be going back. Dive.

This hotel COULD be great. Needs new management.
10/10
Submitted by: andy in 29/05/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
Stayed at the Hotel Rudyard on business. Had a very comfortable stay and was made to feel very welcome. The fillet steak was great, thanks.
4/10
Dreadful breakfast
Submitted by: Tom in 09/10/07
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
An OK Hotel. Room/Bathroom OK. The amount of damp patches on ceiling would suggest the roof leakes. Bar meals and cavery dinner OK for the money. Breakfast - Probably the worst I've ever been offered in an hotel. Large communual tea and coffee pots, only scrambled egg (like rubber) available, canned tomatoes (turned to soup) and canned mushrooms and thin white toast.
Hard to imagine, but motorway service stations can offer a better breakfast.
6/10
OK
Submitted by: test@test.com in 05/09/07
  • Age Group:
  • From:
  • Traveller type: Business Traveller
The hotel is OK but nothing special. The biggest problem is that it's very dated. The hotel would fit perfectly if picked up and moved to Scarborough as it's like every other seaside resort hotel... decor a little old, food OK but average, service a little slow. There's nothing 'wrong' with the hotel, just don't expect the Ritz!
10/10
Wedding
Submitted by: Dee in 03/11/05
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
We had our wedding at the hotel this April and it was fantastic.
The service was great the room looked fab and the food was as nice as ever. Darren the manager made our day that extra bit special though as he kept the whole thing running perfectly.
It was wonderful.
Thank you too all who made it great.

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Other names for Hotel Rudyard

  • rudyard hotel leek
  • Address: Lake Road - Leek - England - ST13 8RN - United Kingdom
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