De Vere Oulton Hall Hotel

, Leeds, United Kingdom
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De Vere Oulton Hall Hotel

, Leeds
5 star

Rooms: 152

Rothwell Lane - Leeds - England - LS26 8HN - United Kingdom Hotel Website | | 44 01132821000
546 Traveller

Reviews - De Vere Oulton Hall Hotel

2/10
Beware
Submitted by: Keith in 15/04/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Business Traveller
I booked this hotel through one of the discount sites, and frequently do this for my business trips as it allows me to evaluate them, at a reasonable price, before I take a client or my family. I stay in hotels many days throughout the year, as part of business and pleasure. Therefore, this review is based on hundreds of other hotels I have stayed in and not a "one off". During this business trip, my wife accompanied me.

This was the first time I stayed in a De Vere hotel, and will probably be my last.
We were pleased to check in ahead of schedule at 1:30 pm, and assigned a room on the third floor, after the normal check in procedures, which included swiping my credit card.

The room was dark and gloomy, and the remote control was not working on the television. A call to reception, and Housekeeping arrived with a new remote.

We booked a table in the Claret Jug restaurant, after seeing a special promotion advertised on a banner at the hotel entrance, which said that a couple could eat for £29, including wine. We did not read the banner in detail, but the only exclusion seemed to be Saturday. This was a Monday night.

We sat at our table at 7:30, and given an a la carte menu. There was no mention of any special promotion. Although I should have questioned it, in all restaurants I have been in to, I have usually been offered both an a la carte and a table de hote menu. I therefore assumed this was the only menu. We ordered prawn cocktails, salmon, and shepherd's pie. I did not enjoy the shepherd's pie, but that was probably personal taste. We asked for a jug of tap water, but this did not appear until the main course was ordered. After finishing the main course, we were asked if we would like a dessert. We said we did, and were offered a special all-inclusive menu at £29 per couple. Had we had seen this, both of us would have preferred dishes from this menu. We ordered two cheese boards from this menu.

After the meal, I asked for the bill, and was presented with a bill for £58.50. This bill was formatted to include a line for Gratuity, and also contained a statement at the bottom A discretionary service charge of 10% has been added to the bill. This could be misleading to many people; I understood that this practice had been stopped. This is known in the trade as "double tipping" and a search on the internet will reveal several cases of this that have been discussed in the past.

I charged the meal back to the room and we walked back to the hotel. When we arrived back at the hotel, a breathless waiter ran in from of me and said that I had signed the bill and added room xxx, but there was no one staying in room xxx. I showed him my key card envelope and accompanied him back to reception, where they checked my room. Of course, it was in order, but I had to suffer the embarrassment.

I spoke to the manager later in the day, and of course he apologised. Apparently the banner refers to a special offer "targeted at the locals", and is restricted to a "certain number of tables per night". At the time we were dining, there were four tables occupied, and looking at the food being served, I suspect no one had ordered from this elusive menu. The manager said there should have been a table d'hote menu as in insert in the menu folder, but neither of our folders had this insert.

The manager agreed that a waiter chasing after me to discuss the bill I had signed was not the best approach.
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3/10
Disappointed
Submitted by: Rachael in 23/01/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
First impressions were good, room very poor, I was in a disabled room so was unable to relax in the bath because of hand rails and raised seating in the bath. The light in the bathroom also flicked on and off all the time. The standard of cleaning in the bathroom was also very poor. Room service was a nightmare, my dinner came up without any veg and when I asked for some as per menu I was asked if I needed it. By the time the veg came up the rest of my dinner was cold.
5/10
Not what I expected
Submitted by: A Travel Library User in 22/01/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
just returned from this hotel, beautiful building, too much smoke, staff ok, rooms small for a 5 star, food definitely not five star, this hotel smacks of selling rooms off cheaply in order to fill it, the clientele were definitely not 5 star, the hotel was very busy and pool was full of kids, not very relaxing and at dinner a table of 20 loud women ruined our romantic anniversary dinner, which the hotel refunded for us. Room over looked back of bar, which was noisy with bottles been sorted and thrown until 12.30am. Arrived down for breakfast at 7.45 and most of food was not yet laid out despite opening at 7am and it was very mediocre. Would not return.

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Other names for De Vere Oulton Hall Hotel

  • oulton hall leeds
  • oulton hall
  • de vere oulton hall leeds
  • de vere oulton hall hotel
  • Address: Rothwell Lane - Leeds - England - LS26 8HN - United Kingdom
Travel Library Traveller Rating?
8.0/10

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"Beware" - Keith

"Disappointed " - Rachael

"Not what I expected" - A Travel Library User

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