The Chesford Grange Hotel

, Kenilworth, United Kingdom
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The Chesford Grange Hotel

, Kenilworth
4 star

Rooms: 218

Chesford Bridge - Kenilworth - England - CV8 2LD - United Kingdom Hotel Website | 44 01926859331
513 Traveller

Reviews - The Chesford Grange Hotel

Historical Traveller Reviews of The Chesford Grange Hotel

High price, holes in the sheets, poor service, (nice pool)

from A TripAdvisor Member
This is a high cost hotel that offers little value for money, the pool is good but you are not planning on sleeping in it! The rooms have paper thin walls and smell of smoke unless you leave your windows open... the sheets have holes in them and the maintenance/cleanliness of the room needs improvement. The reception staff have not got a clue about the hotel grounds or good customer service!!! If you want to stay in a hotel that is only interested in corporate entertainment then feel free… Even when asking that the manager contacts you regarding the stay on their own feedback sheet, they have not taken the time.

My best recommendation is just don’t do it!

Good hotel for NEC

from A TripAdvisor Member
We stayed one Saturday night - we had Tickets for BB King at the NEC.
We had a special pre-paid B&B rate.
The Room was excellent; large & comfortable - no plasma TV in our room though (reading a previous review). However, everything worked! We had sandwiches in the bar on Saturday afternoon - freshly made - although the food was on the high side price-wise. Bar staff friendly & efficient -
Sunday morning breakfast was extremely busy - all sorts of guests from families with small children, parties and "old" couples (us!). The staff seated us quickly and were very efficent in serving us and topping up coffe cups - even though they were rushed! (Talking to one of the waitresses Sunday morning is always busy.)
Had to queue for the hot breakfast - but OK considering the number of people being served.
My wife used the pool on sunday morning - fairly small but OK.
Less than an hour to the NEC as long as you can get through Kennilworth. There is a good fish & chip shop in Kennilworth that is open up to midnight - we smuggled ours into the hotel.
All in all a good hotel - would go back for our next visit to the NEC.

Absolutely superb

from A TripAdvisor Member
This hotel now has 4 stars, and in my view deserves more. The room was huge, comfy, spotless, wide corridors, lovely view. The service was the best I've ever had in a hotel, better than Gleneagles and others.For example, I asked for a sandwich from the bar menu to take away as I was travelling. I expected a possible reply of "we don't do takeaways" but instead I got the sandwich beautifully prepared, 100% fresh, in a bag with a packet of crisps and an apple. The food was delicious, service impeccable and hotel itself was fabulous.

a damm good hotel !! recommended !!!

from ohafc
We (2 of us)stayed here on a tue /wed night paid £156 for to nights inc breakfast,and health club wanting a nice relaxing break-this is just what we got!

Hotel-very modern but with nice a cosy feel

Staff- very helpful,good service(apart from one arrogant british member of staff with ginger hair)
bar-superb,cosy old feel £3 a pint(carlsberg xport yummy)

Room(standard double)-very clean/comftable and plesant views but craftily put 2 singles together with double sheets/duvet etc to make double,tv was playing up so no movies available !! no slippers/bathrobe/toothpaste but shampoo & gel etc

Food-breakfast was excelent,loads and good quality,fast service

Health facilitys-top notch,good med size gym,good size clean pool,very nice steam rm and jacuzzi

Parking-free and plentiful

Downside- lots of rude business men there as its a popular confrence venue to,all answering phones and talking loudly into them whilst eating breakfast at 8am !!
check in 2pm,check out 11am

all in all a bloody good hotel

Great rooms, good food, good service

from RayCathode
I stayed here for two nights attending a conference. I was admittedly worried having read the reviews, but to be perfectly honest I can't understand some of them having actually stayed there. The hotel itself is very modern, clean, and the desk staff were very pleasant.

The rooms were great. I was on the 3rd floor and the first thing you notice when you walk in is the 42" plasma TV on the wall! The decor is ultra-modern, lots of tasteful wood panelling, a frosted green glass behind the bed, wooden floors as well as carpets, and spacious area by the window with two chairs and a full length mirror. The bathroom was large, clean, with a great shower/bath and nicely appointed fittings.

The bed was great, really large, on the harder side but that's what I liked about it! I had a great sleep both nights. I was woken at 7.30 each morning by the delivery truck underneath, but as I had to get up anyway it didn't really matter.

We ate in the restaurant the first night, and to be honest with you I didn't have any problems. The service may have been slightly better, from the point of view of remembering who ordered what, but time wise it was fine. The food was very nicely presented, and very tasty. Each course was good. Breakfast was buffet style so its what you make it, don't just sit there waiting to be served. Although I was offered tea/coffee and toast as soon as I say down so that was good.

The bar was OK, only two beers on draught, but some nice corners where you can sit by the fire.

In all I had a positive experience; the bed, TV, decor, shower and food were good enough to keep me happy (and I'm pretty fussy). I'd definitely stay again if I had reason to be in the area.

Nice, but food overpriced

from A TripAdvisor Member
I like the hotel, the room that I stayed in was very nice indeed, we didn't experience the resturant instead having breakfast and dinner on room service - the meals were just OK and nothing special - I agree that they are over priced. We did eat lunch in the bar which was very nice, and the service was average but again it was pricey. I found parking to be an issue - especially if you wanted to park near to the hotel. It is certainly a conference hotel and I have stayed twice and both times it has been packed with a conference - not surprising as it seats 700 in their main function room. I found all staff to bevery helpful. I'm in 2 minds if I would return....

Good corporate hotel

from conferenceprofessional
I was managing a conference at this hotel for 160 people. For this type of visit, the hotel works very well. It is a slight miss match of traditional hotel lobby, but contemporary bedrooms, but it works well enough.

Standard rooms are modern and smart, but it's really the premium rooms that give an excellent bedroom experience. Food in the hotel's restaurant was fine and the environment pleasant enough.

For leisure travellers, the hotel is close to Warwick, Leamington, Kenilworth and Coventry, so a good location. However, I'm not sure I could imagine myself having a lazy weekend actually in the hotel, it doesn't quite have that cozy comfortable country house feel you may expect.

Staff are friendly.

A good corporate 4* hotel.

Disappointed

from Concorde2003
I booked the Chesford Grange as hopefully a class hotel in the local area for a special occasion.

But I was very disappointed. The bar had a large, noisy TV on in the corner which completely detracted from any ambience. I agree wholeheartedly with previous reviewers about the restaurant. It was just huge and impersonal. Our hoped-for special dinner was spoiled as three of the main courses on the menu were unavailable. Breakfast was equally bad in there, we really had to look around hard to attract anyone's attention to get served after we had been seated. It really was not a pleasure.

On checkout I was told my credit card had been rejected. I paid with another, then found later that the bill had been charged to both. Although this was quickly resolved when I queried it, on top of the rest of the experiences I would not return there.

OK alas the Catering section lets this hotel down big time

from ianb67
Just returned from two nights in this hotel attending a conference. Never before have had a large catelogue of complaints about one hotel. Arrived to be booked into a room in the 'Manor House' room was very cold smelt of damp hadnt been dusted in an age, cobwebs could have competed for best special effects in a horror movie and to top that cigarette burns in the bed covers... on raising my concerns though, was upgraded with no questions asked to a premium room and what a contrast definately recommend these rooms to anyone. Large, bright, modern clean and extremely comfortable with good standard robes, fresh coffee with fresh milk a first for me in a hotel.

However this hotel needs to seriously look at its catering section. Service in the restaurant is disorganised to say the least, a lot of staff with no co-ordination. What appears to be an interesting menu does not live upto its description of the food.. starters were ok then had to wait an hour for main course in the meantime we were offered the menu for dessert and coffee before the mains had arrived. Wh en they did, totally dissapointing dry and tasteless.. and definately over-priced.. As for Breakfast well the buffett is not the best I have seen and does not compare with lesser star rated hotels I have stayed in. Total chaos with the staff who are responsible for taking orders for toast and tea and coffee. On both mornings I had to chase the staff to get toast and coffee and then they did not check for refills and we were one of 3 tables seated at the time, so not busy. The second morning was the same waited for 30 minutes before any one came that was only after I complained to a disinterested supervisor. When my colleague joined me she waited too and in the end went and helped herself from the section station to tea. Overall this hotel has a captive audience due to its rural location which is great for a quiet weekend break but if you have no car then you are trapped. The bar menu did not do any better...Overall food is over priced over cooked with no customer service.

Look out for the chambermaid staff who appear to have no room to take breaks and sit out in the main corridor for their tea break!!

I lodged all these concerns to the Duty Manager on checking out ( Who did not appear at all surprised but listend patiently and made notes) and await to see if I receive any acknowledgment from the hotel management.

This hotel belongs to what appears to be a new hotel chain - QHotels I only hope the Q is not for Quality... I will try and avoid this chain in the future unless they can improve.

Nice Location, Poor Food/Bar

from kgmcguk
Set in a lovely part of England and very handy for Warwick. The hotel is badly let down by poor expensive food which is served in a large impersonal restaurant. (reminded me of a slightly posh canteen.) We stayed three nights and they ran out of lager at 7pm the first night and that was it!! VERY disappointed but as they were charging outrageous prices I suppose I saved a few quid.
I tried to complain but struggled to find any on the nar staff who spoke english.
Won't be rushing back.....

Top Local Tips for Kenilworth

Lots to do and see in the area There are many places to see and lots of things to do in and around the area. Kenilworth is a beautiful area heaving with history. Very close to Stratford and Warwick. A great place to stay for tourists.

Nicolini's in Leamington Spa near kenilworth We ate at Nicolini's, friendly staff, nice atmosphere, good food - and an amazing sweet that had espresso and liquor in it - highly recommended. We spent £70.00ish for 2 starters, 2 mains, one sweet, 4 limoncellos, a bottle of rose wine and bottle of sparking water….which was pretty good value really!

Eat a Diment Book early but great food and service.

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Other names for The Chesford Grange Hotel

  • hotel chesford grange
  • chesford grange kenilworth
  • chesford grange hotel
  • Address: Chesford Bridge - Kenilworth - England - CV8 2LD - United Kingdom
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