Damson Dene Hotel

, Kendal, United Kingdom
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Damson Dene Hotel

, Kendal
3 star

Rooms: 24

Crosthwaite - Kendal - England - LA8 8JE - United Kingdom Hotel Website | | 44 01539568676
538 Traveller

Reviews - Damson Dene Hotel

Historical Traveller Reviews of Damson Dene Hotel

overall enjoyable

from DMCxx
My boyfriend booked this hotel as a surprise weekend away for my birthday. There are both good points and bad about the hotel but over all we both had an enjoyable stay.

We stayed in room 1 which has a 4poster bed, Jacuzzi in the bathroom and is a no-smoking room. The room is a little outdated and could do with some redecoration; however this did not spoil our stay at all. It was disappointing that our room was not serviced until we asked at the front desk but clean towels are always laid out in reception for anyone who wishes to take them. There was some noise from other guests passing the room due to bad flooring but this was nothing to worry about. Also there are many comments posted on here regarding the cleanliness but we found there to be no such problem.

We found the pool area to be clean and very enjoyable, although as we went during schools half term there was several children there most of the time. As well as the pool you can enjoy the steam room, solarium, Jacuzzi, gym and a small health and beauty salon. We used all these facilities several times and enjoyed them very much. However the beauty salon is not open at weekends and if you wish to use this facility I would advise to book in advance.

The food we found to be excellent and the potion sizes were very good, although the selection was very limited for those with a restricted taste range. The service was always very good and all staff were very helpful.

Lastly the views and surrounding areas were wonderful and it was a pleasure to be able to look over these while having breakfast each morning.

Over all we would recommend this hotel and believe anyone would have a good time just be aware that the pictures in the broacher are slightly misleading.

Extremely Dissatisfied Clientel

from mcgh
We arrived on a Sunday Evening to what we were lead to believe was a suite (Bluebell).Upon entering the suite ( very small and cramped) not one not two but three light bulbs were not working out of a total of 5 in the room.
The overal decoration of the room was extremely jaded, the carpet was threadbare in places and not held in place by the gripper rods, making it hazardous.The wallpaper was scuffed.
The door onto the patio was filthy as was the step, the net curtain over the door had mould on it.
Outside the door was an ashtray overflowing with cigarette ends as was a plant pot. This in a no smoking room, we found most offensive.
The bathroom was dingy and there was mould around the edge of the bath. The taps on the bath are all loose and drip constantly.
With regard to the bathroom, the room above has an internal soil pipe, not very nice lying in bed listening to other people using the W.C. in the room above.
Any movement in the room above could also be heard due to very poor floorboards in need of repair.
Dinner as always was excellent, served politely and efficiently. Reception staff most helpful, our disappointment was mentioned on more than one occasion both verbaly and in writing.We asked to speak to the proprieter whom I know made himself unavailable to listen to our complaints.
We also invited other members of our family to join us for one night, only for them to be kept awake by the music and noise coming from the staff quarters below. We know from previous stays that this is an on-going problem.
Upon returning to our room following a day out (weds 25th) we were shocked to find that it had not been serviced and yet the please service room sign had been removed from the door and replaced in the room.
Despite this we still enjoyed a pleasant break but will not be returning to this hotel unless it undergoes some major refurbishment.
I hasten to add we have stayed at this hotel on numerous occasions the last being Christmas 2005.

A disappointing and upsetting expereince

from Gillip
This was a most disappointing stay. Having found the Hotel on the website I booked a 2 night birthday treat with a friend. The brochure sent to me looked really good and we looked forward to a relaxing stay and a bit of a pamper.

The staff were not very welcoming and at times did not appear to have enough English or knowledge of the hotel to answer simple enquiries. The twin room was very small, very shabby and dated. The bathroom was a very big disappointment - extremely dated, wall paper coming off, filthy window with mould and dirt on sill (same in bedroom). I did not use bath.

The pool was unpleasant and the steam room did not produce steam properly. The change area was not clean and felt 'tacky' so it was impossible to dry properly.

The evening meal was warm not hot. The meat had a lovely flavour but was not the same temperature all the way through. Veg were tepid. The puddings were most disappointing - like sponge pudding at school with cheap supermarket jam on top and I agree about the Brulee!! Just what was it?

Breakfast was awful - no invitation by staff as to what was available, cold water in the coffee machine, cold toast, and the cooked food not worth bothering with and no-one to serve.

We were upset and disappointed with this expereince and decided to cut our stay short. When we checked out the hotel wanted to charge for a one night stay (ie more than the cost of half of the original booking of two nights). We did not pay this amount.

We have both stayed in other hotels in the area offerng similar facilities and have found them to be of a very high standard. The Damson Dene does not compare. How can it say it calls itself a three star hotel? Other accredited three star hotels are of a very high quality. I certainly feel apprehensive about booking something without first seeing it. The brochure captured beautiful scenes and it was so disappointing to see the hotel e.g. the lounge area boasting a log fire. In fact although the area is quaint with the fireplace, it was cold and unwelcoming as in fact it is directly at the front entrance which is open all the time and no lit fire.

Long live Damson Dene!

from ele
My wife and I have organised long weekend breaks at Damson Dene for around 20+ members of Southport Fell Walking Club, each year for five years. There has not been one complaint during that time, by any of our members. The accommodation, lounges, dining room and swimming pool are all very good, and how anyone can say the food is poor is totally beyond belief.
The staff too are always extremely helpful.
We both love the place that much, that we got married there last year in June, with 40+ guests staying for 3 nights with us, and guess what? Not one person had any complaints! Stu & Ele, Ormskirk, Lancs.

Half and half...

from swimster
Having enjoyed a perfect stay last summer, we returned for a 3 night break (£169 per person special deal) and have just returned. We stayed in room 3 which is a very nice 4 poster/jacuzzi room and although is situated over the hotel entrance, we never experienced any noise or disruption. The room could do with some touch-ups as the scuff marks on the wallpaper we found last year are still there. And although the bathroom is very nice and spacious, again there were cobwebs and a dead spider in the corners of the beams. There is a huge LCD tv/dvd player in the room: although a nice touch, a little too big for the room in my opinion. The road the hotel is next to is reasonably quiet, with only a few cars early in the morning however the room we were in did not directly face it: maybe rooms that directly back on to it suffer, although it is out in the middle of nowhere.

I had read some of the comments on cleanliness and have to say I'd agree for the bedrooms although rest of hotel seemed fine. The bath was *not* cleaned for the duration of our stay and on one day had to ask for more towels at reception as dirty ones were left exactly as we'd left them, having followed the guest notice to place used towels over the bath for changing. The only reason we didn't take this up with the manager was that every time we returned to the hotel from a mucky day's walking was that we needed to use the bath and didn't have the time or energy. Kind of lived in hope that the next day would see it cleaned... ended up doing it myself.

Food-wise, somewhat lacking. Main courses are delicious however desserts a let-down and appear to be inspired by a Wacky Warehouse: rhubarb crumble (burnt, unsweetended, inedible) with one small scoop of strawberry icecream); chocolate sponge (again, burnt) and Malibu Pistachio Creme Brule (vile as it sounds).

On one occasion nothing I liked on starter menu: although not a fussy eater in the main unfortunately this time everything I can't abide appeared. Waitress was quite abrupt and confrontational when I asked politely if there was anything else i could have (being a paying customer and guest). All i got was "Are you allergic to the ingredients? If you don't like the menu there is nothing we can do." Fortunately she came back with a melon and sorbet however the initial attitude spoiled the enjoyment and I felt very uncomfortable. Having seen this same waitress serve a couple who came in after us (who brought her a gift and seemed to be local) with far more speed and courtesy, left a bit of a nasty taste.... ;)

all in all, we found it quite average. for those who don't like smoky rooms, rooms 1-4 had non-smoking signs on the outside. The grounds are very nice and the view from the restaurant onto the hills and valleys are exceptionally pleasant. The hotel is by no means Fawlty Towers and is a lovely bolt-hole away from the crowds of Bowness and a great location (valleys, hills, sheep bleating, bats swooping at night). However more attention to detail would bring us straight back in an instant e.g. same vegetable selction served with each meal all 3 nights. Until then will try somewhere else next time. Staff seemed a little surly and some said had only been at the hotel a few weeks.

Would not recommend

from Exp-traveller
Very disappointed, after viewing hotel online. Hotel is next to a road, rooms are very dated and in need of redecoration. Bathroom did not have a shower and tiles were covered in mildew. Bed was comfortable but room was very cramped and as our windows overlooked the kitchen and the kitchen staff smoking we didn't feel that we could open them. Customer service was poor with no adequate response received to a number of complaints. Breakfast was adequate. Also experienced the same problem of room not being serviced until late in the afternoon. Would recommend using one of the upmarket B&Bs in Bowness/Windermere for the same price.

Great Family Friendly Hotel

from LindseyT
We have just returned from the Damson Dene where 14 adults, 3 under 5's and a dog had a great weekend.
I have stayed there before for New Year's Eve, and it was the perfect choice for my birthday celebrations.
No one in the party compained about the rooms, or the standard of cleanliness, we had 8 rooms, and none appeared cramped, even when we had camp beds for the children in them.
The value for money cannot be beaten. When you consider that you pay £169 for 3 nights DBB, then the hotel is excellent.
It rained all weekend, so we only managed a quick walk round the pond and garden, which I am sure are great in the sunshine.
The hotel staff were great with the children, allowing us to feed them early in the evening which allowed us aduls to enjoy dinner. The swimming pool was a littel cold for my taset, but the children enjoyed a swim every night.
If you are looking for a relaxed, informal hotel where children (and dogs) are welcomed, then I would really recommend this hotel.

lovely hotel - will be going back!

from Ahappyvisitor
Was slightly worried by some of the negative feedback - but as ever I decided to make my own mind up!
VERY GLAD I DID!

The hotel is in a beautiful location with gorgeous well kept gardens just a short drive to Bowness.
The first impression is of stunning gardens, a warm welcoming chilled out reception with lots of newspapers and squashy sofas.

The room was immaculate, very comfortable in lovely decorative order. The breakfast was also lovely and a buffet so you would eat as much or as little as you liked.

The pool and jacuzzi were very welcome following a day out walking and a welcome escape from the rain

The hotel in general has courteous helpful staff, a lovely oldy worldy feel about it, generous car parking and as mentioned above a beautiful location
Will DEFINITELY be going back !!

Very enjoyable stay

from YW
The people who have wrote these bad reports must have stayed in a different hotel. My wife and I stayed on the 1st of August 2006 for 3 nights DBB. We found the hotel and room to be clean, all the staff were friendly, polite and courteous. The meals were excellent and a good portion. After reading such reports days before we were due to go, we debated whether or not to cancel, however we decided to check it out for ourselves and I am now glad we did. D & YW Room 20

Very Low Standard

from robingordon
Some of the bedrooms and showers are dirty and lacking in basic maintenance. We were forced to use showers at the swimming pool because of the mildew in the bathroom.
All of the rooms are small and claustrophobic although I suppose that it is an economy hotel.

Top Local Tips for Kendal

Cruise Windermere This is a must for all visitors - what a beatiful way to view the area

Driving and Maps For this and most areas in Britain, get the Ordinance Survey Tour Map (#3 for the Lake District & Cumbria). All road, tracks, attractions, and PUBS are well marked and easy to read.

children's must see if you have young children you must go and see taffy thomas in Grasmere, he's a storyteller and he bring's your child's imagination and face to life. see his website for details of events

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Other names for Damson Dene Hotel

  • hotel damson dene
  • damson dene windermere
  • damson dene hotel
  • damson dene
  • Address: Crosthwaite - Kendal - England - LA8 8JE - United Kingdom
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