Ilkley Riverside Hotel

, Ilkley, United Kingdom
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Ilkley Riverside Hotel

3 star

Rooms: 8

Riverside Gardens - Ilkley - England - LS29 9EU - United Kingdom Hotel Website | | 01943 607338
4 Traveller

Reviews - Ilkley Riverside Hotel

5/10
dirty!
Submitted by: KR in 07/10/09
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
superb location, friendly staff, acceptable food, comfortable but small rooms, bedding and bathrooms clean but otherwise very dirty and neglected. dustwebs everywhere, filthy corners, the cleaner needs specs.
5/10
sack the cleaner
Submitted by: J&b in 07/10/09
  • Age Group: 41 - 50
  • From: Ireland
  • Traveller type: Young & Single
lovely hotel but very grubby
1/10
Dissapointed
Submitted by: Joan in 22/08/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Location is excellent price reasonable en suite new and clean. Room was cramped and the bed and bedding was terrible, not looking very clean or fresh. Also due to fish and chip cabin being attached to hotel there was a constant smell of grease.
4/10
Nice little hotel, shame about the staff
Submitted by: Pat in 03/04/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We were pleasantly surprised when we arrived. The hotel is in a lovely setting, as the names suggest, right by the river. The weather wasn't brilliant, but I can imagine in summer it would be a perfect venue. We arrived at the front door, only to find a sign telling us to go round the back to the bar. On opening the door we were hit by a fog of smoke - this hotel is a smoker's dream. We were "greeted" by an elderly lady who looked confused and irritated by our arrival and went off to look for the manageress, who we assumed was her daughter. This lady duly arrived, complete with dirty pinny, and proceeded to show us up to the attic, whilst proclaiming that she intended to turn the hotel into a non smoking venue - which I somewhat doubt, judging from our 24 hours there. The room was pretty and very comfortable, with nice views of the moors. We met up with our friends in the bar and as one of our party was a smoker the atmosphere suited her down to the ground. If we had been on our own we would have been pretty distressed, but we put up and shut up. We decided to have dinner at 7.00 and arranged to meet in the dining room. When we got there, the room was empty except for us and we commented that perhaps it was too early for the other diners and perhaps it would fill up later. The manageress then came in, looked at us in horror and said the dining room closed at 7.00 pm and chef had turned the cookers off. We were somewhat aghast and asked if it would be possible to have something simple like fish and chips. She scurried off to ask the chef and came back and said that as the fat hadn't cooled down he would do it for us. The food was as good as fish and chips could be and afterwards my friend asked if she could have a cigarette and she was told to go in the bar if she wanted to smoke. As the dining room led straight through to the bar, with no doors separating them, the smell of smoke was evident everywhere, so quite why it was a problem, with nobody else in the dining room anway, I really can't fathom, but we went to the bar and I coughed all night as a result. The bar is also open to dogs, many of which came and went throughout the evening. It is clearly a hotel that is popular with walkers and the like. At breakfast the following day we quickly gathered that the cooked breakfast consisted of 2 eggs, 1 sausage, a rasher of bacon and a choice of either a tomato or beans. It seemed to cause an international incident when my husband requested both beans and tomato, and when some people at an adjacent table went completely overboard and asked for mushrooms and a veggie breakfast, she had to revert to the kitchen for pad and pen because the confusion was too great. As we were departing straight after breakfast, we stayed at the table for a while chatting, meanwhile the vacuum cleaner was out and the manageress's mother (we assume) was starting to clear the rest of the tables in the dining room. She came over to ours whilst we were sitting there and proceeded to knock over a bottle of vinegar, which spilt over my husband's jeans and the sleeve of my white polo necked jumber. There was no apology, just "Good job you're a quick mover - no harm done", and she left us to mop up the mess with napkins! We laughed and laughed overall at the service, which was like something out of Fawlty Towers. We expected Manuel to come staggering in at any moment, and it frankly made our weekend. The hotel itself is comfortable and quite nicely appointed, if a little shabby in places, like the landing carpets, but overall it is well maintained and in a perfect setting. For non smokers it would be purgatory. They want to cater for residents, but they also seem to want to attract bar customers who want to watch Sky Sports and smoke all day, and that isn't good for non smoking residents, as there is no escape. The dining room stinks of stale smoke in the morning, which spoils the enjoyment of breakfast.
Overall, a very enjoyable break, but whether we would have enjoyed it as much if we had been on our own, I am not sure. The amusement value with our friends was priceless!
 
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