Barcelo Basingstoke Country Hotel, Hook
Reviews - Barcelo Basingstoke Country Hotel
Read 201 additional reviews of Barcelo Basingstoke Country Hotel at TripAdvisor.
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Historical Traveller Reviews of Barcelo Basingstoke Country Hotel
Good place to stop byfrom orangecat1
The hotel is clean, nice and people were friendly --- certainly well worth the price!
Bed was typcially British - firm and not that comfortable ;)
Pool and Gym were really good
Breakfast was great (included in price)
It was a little tough to lugg my lougage up the stairs - no elevators - but it was only a few steps.
If you need a taxi make sure you call 30 min (or the night before) you need one !!
A comfortable 4 star hotelfrom Old_Waspy
Had a great timefrom kpp17
The hotel itself was very nice. Very good leisure facilities, which we made full use of. And the food was magnificent.
The staff were also extremely helpful.
I would definitely recommend.
Perfect Weekend(,)from smudge_123
Nice room, very clean, lots of towels, bathroom a bit small but that was fine. Staff were friendly and attentive. A slight disappointment was that they did say there was no room for us in the restaurant to have our meal, and asked if we would mind having it in the lounge - we didnt mind. However, when we arrived downstairs for our meal they said that they had found room in the restaurant for us, which was great, a nice surprise. Three course meal was divine!
Breakfast was great, a good start to set us up for the day. Didnt use the Gym, but it looked adequate. Pool, Jacuzzi, Steam Room & Sauna were REALLY good, very quiet on a Sunday, we were the only ones in there at one point.
Easy to find, not far at all from a nice little town called Hook, where for the second night we had a meal at The Raven, so there are plenty of other nice places to eat in the area.
Overall a brilliant stay!
I would recomend this hotel.
wonderful hospitalityfrom ahoythereBucks
Very good value - Recommended!from A TripAdvisor Member
The hotel was clean and the room was comfortable although the bathroom was a bit basic but perfectly acceptable. The staff were very good indeed; flexible, friendly and efficient.
The food at Breakfast was very good; a small selection of fruits and cereals but a breakfast cooked to order, NOT a buffet! It was a freshly cooked English breakfast & you could choose exactly what you wanted. Our fried egss were as good as any 5 star hotels we have stayed in anywhere.
Dinner was again very good - smallish portions but well presented and very tasty.
There were a few mistakes that occurred, without which we would have awarded an Excellent rating. One day we returned to find that our room had not been serviced - we all make mistakes - but having notified reception about this we quickly received a new set of towels, an offer to clean the room and make the bed (declined) and a complementary bottle of wine was also brought to our room. Nice touch!
We did not use the leisure facilities but the pool looked wonderful and never crowded.
If we go back to this area and the 2-night deal is available then we would have no hesitation in staying there again. Recommended!
Cracking Weekendfrom A TripAdvisor Member
Hotel OK - too many problems thoughfrom travelgirlandboy07
We went to our room and found it to be incredibly hot. It turns out the the airconditioning was broken and a few rooms were affected. We were told that it would take over a day until someone could come and check/fix the airconditioning. We opened the windows which helped, but the noise from the motorway was unbearable. Unfortunately, we were not given an alternative room and had to try and sleep in the very hot room (over 25 degrees), which was not helped by the noisy cars on the freeway. We did not expect this from a four star hotel!!
Sadly, this was not the only problem. On the first night at the hotel, whilst having dinner, a big dead insect was found in our half-eaten dinner... This put us off our long weekend and was very traumatic to say the least! The hotel offered us a complimentary dinner the following night, and we were also upgraded to a room that had working airconditioning.
It must be said that the hotel was very apologetic and was happy to try and make things right, which was very much appreciated. We had dinner at the hotel the second night of our stay, and it was actually very very good. We only wish we had been able to have two great dinners!
One other thing to note is that this hotel is a £10 taxi fare (which rose to £16 on Sunday due to taxi fare increases on this day) from the Basingstoke Train Station which was annoying to say the least. There is nothing around the hotel so every time you want to go anywhere - even if it is just for a magazine or a quick bite, you have to get a taxi if you don't have a car. The cost of taxis soon adds up!
Hope this helps. We wouldn't stay again as we had too many problems, but if we hadn't had the problems - we would recommend this hotel for anyone who has a car and wants to have a relaxing weekend!
4 stars? ..... I think notfrom A TripAdvisor Member
Another customer also complained. They asked if we wanted a Sunday newspaper but it never arrived. All in all it might have four stars on paper but its really not four star standard. LOW LIGHT: Moldy toastHIGHLIGHT: Their inefficiency meant that our room service was not even on our bill.
A thoroughly unpleasant experiencefrom A TripAdvisor Member
Top Local Tips for Hook
Basingstoke Town As a town it has many roundabouts and it can get confusing. The shopping centre is OK and there are a few nice resturaunts but the centre of the universe it is not. If you have kids with you then there is a large sports area off the ring road that has ice rink and swimming pools so they can be kept ammused
Other names for Barcelo Basingstoke Country Hotel
- barcelo basingstoke
- Address: Scures Hill - Hook - England - RG27 9JS - United Kingdom
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