De Vere Slaley Hall Hotel, Hexham
Reviews - De Vere Slaley Hall Hotel
Read 488 additional reviews of De Vere Slaley Hall Hotel at TripAdvisor.
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Historical Traveller Reviews of De Vere Slaley Hall Hotel
A Bad Experiencefrom A TripAdvisor Member
From the moment we booked and did not receive any confirmation our experience was disappointing.
The spa staff were unfriendly and obtrusive enforcing petty rules without any flexibility..
We were unable to have a hot meal or obtain any childrens food in the bar. We were told their was a problem with the kitchens.(not true).
It was only when we read a very small notice board in the spa that we found out the hotel had a sickness and diarrhoea outbreak and the health authority had advised they should close down. They chose not to. When the reception staff were confronted with this and asked why guests had not been informed the reply from reception was "I,m ok".
We should have been informed and given the option to cancel.
Their way of containing the outbreak was to put a small bottle of hand wash in the toilet.
Breakfast was limited and of poor quality, and the service was poor.
We have stayed in many de vere hotels but this one was not up to standard.
A very nice hotel spoiled by poor service management and staff.
My 7yr old daughter summed it up. "slaley hall, a place you aren,t allowed to have fun"
ps: No surprise, no one has bothered to reply to the questionaire I completed.
Good, but not greatfrom A TripAdvisor Member
Having said that, all the staff were extremely helpful. The concierge couldn't do enough for you. We ate in the restaurant one evening and the food was good, and the breakfasts had masses of choice.
Used the swimming pool and the spa, both of which were again nice but nothing special. Played a round of golf too, glorious course and really friendly staff in the clubhouse.
Considering its supposidly had a refurb recently (who knows where the money was spent) the hotel looked a little tired. All the communal areas look nice, its just a shame about the bedrooms.
... further to my last post ... (14/3/2006)from lynneharvey
Great for a Weddingfrom A TripAdvisor Member
Ideal Weekend Retreatfrom CandAP
Outstanding servicefrom A TripAdvisor Member
We has a superb meal in the dining room. I have paid far more in many restaurants and not had such good food. During the whole of our stay, all the staff were very attentive and helpful. Nothing was too much trouble for them and they kept asking if everything was OK and was there anything they could do for us. All in all we had a wonderful break, we will certainly return to Slaley Hall again and I can unreservedly recommend this hotel.
not as expectedfrom 2daysaway
Good but not greatfrom CG74
We had a fantastic reception, with 3 members of staff greeting us on arrival, 2 to take to our bags and 1 to park the car. Our bags were taken to our room on arrival, even though we were early and when we collected our car keys later the concierge offered to go and fetch the car for us.
Our room (a junior suite) was spacious, well decorated and maintained.
We were disappointed with the evening meals. The food was good but nothing special and twice items we ordered were unavailable. Service was reasonable only. Breakfast was well organised, hot and pentiful.
Excellent Hotel and the most friendliness of stafffrom A TripAdvisor Member
The Hotel and its grounds are beautiful, there are lots of walks throughout the grounds that we tried and the japanese gardens are one to visit. My wife and i tried out the leisure club, we were given a warm welcome and towels were provided. The staff at the leisure club were excellent and very hard working team. We did not have to do anything as they got everything for us and were very helpful. The pool, sauna, steam rooms and jacuzzi were just what we needed after our walk. As we were hungry we tried their new menu in the leisure club, it was good.
The next day we tried the Golf, it was excellent and most relaxing.
Overall the best hotel we have ever satyed in and we will be back next november for our relaxing break. Especially the Leisure Club.
A catalogue of unfortunate eventsfrom A TripAdvisor Member
first off, the system wouldn't allow me to book six twin rooms, so i had to phone central reservations who took my booking. A few weeks later i received a phone call from a very rude man informing me that i had made an error and the rooms were unavailable. He offered to transfer the booking to a different time and give us a free upgrade. I didn't like his manner but i accepted.
When we arrived at the hotel our room wasn't ready. No problem, we went to the spa and decided to have lunch. A nice menu, shame it took forty-five minutes for the food to arrive and even then it was stone cold. Another fifteen minutes passed before replacement food arrived, together with a complimentary glass of wine. However, the fun really started when i tried to pay and the staff had lost my credit card details.
By this time it was almost six o'clock. I had arranged to meet friends at seven for drinks, in my room. If only i had a room! You've guessed it, i still couldn't get booked in. After some help from a member of management i got in my room, minus the upgrade i had been promised. The room was the only one ready because other guests had not vacated on time.
Dinner. We waited ten minutes to be seated and were only acknowledged when i shouted across the restaurant to one of the staff who was happily ignoring the twelve of us.
The meal was ok. One of the party who has a dairy allergy (that the hotel was aware of) had to send all of her food back because it all included dairy and when we asked for coffee in the lounge there were a few sour faces. Anyway, three hours later we left the restaurant and ,by the way, that wasn't three hours because we chatted more than we ate, it just took that long to serve the food.
We had an early night that night. The staff wouldn't turn the music on in the bar and we decided we might as well turn in.
The next morning. After an early dip in the icy pool a nice warm shower was what we needed. Unfortunately, all three boilers had broken down and so there was no hot water in the hotel.
I always look forward to breakfast in a nice hotel. I'm still looking forward to the tea i ordered.
Never mind, we were all booked in for treatments in the spa on Sunday morning. The first party member went across only to be sent away because of, "unforseen circumstances", the second couldn't have her facial because her appointment hadn't been confirmed, it had and then i was taken through and whilst enjoying a lovely facial my husband received a telephone call from the spa, ( he was still at home), asking to speak to me because i hadn't turned up for my appointment. The irony of it!
Overall, a weekend that i will remember for all of the wrong reasons. The hotel staff were lovely and they have offered me compensation: a weekend break for my husband and I. I turned it down and am awaiting a letter from them. A real shame because it is a lovely place in a beautiful location.
Top Local Tips for Hexham
Hadrians Wall Its an amazing experience for young and old, if you come to the region do not miss it!
Hexham Couldn't find it - it's certainly nowhere within 8 miles of the hotel.
do not use! I would not use this hotel and i would advise everyone else to stay clear!!!
Other names for De Vere Slaley Hall Hotel
- slaley hall
- hall slaley
- hall hotel slaley
- de vere slaley hall hotel
- de vere slaley hall hexham
- de hall slaley vere
- Address: Slaley - Hexham - England - NE47 0BY - United Kingdom
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