Radisson Edwardian Heathrow Hotel

, Hayes, United Kingdom
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Radisson Edwardian Heathrow Hotel

, Hayes

Rooms: 459

140 Bath Road - Hayes - England - UB3 5AW - United Kingdom Hotel Website | | 44 02087596311
853 Traveller

Reviews - Radisson Edwardian Heathrow Hotel

1/10
Cockroaches
Submitted by: shaun in 24/04/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
Filthy bathrooms - urine stains around the toilet - splashback stains on the front of the basins - dirty bathroom glasses obviously cleaned with dirty towels and to top it all 2 live cockroaches in the room !!! Will never ever stay again
8/10
Great base for airport hopping
Submitted by: Kathryn in 20/02/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
I love this hotel. We have stayed there twice in the last year and we have been really pleased both times. The room we had was a little on the compact side, but it was very clean, comfortable and tasteful. Service is excellent, the staff are very nice and the food was great. It's ideally situated for Terminal 1 and for returning hire cars etc. No complaints here and I will continue to use this when travelling from Heathrow.

Historical Traveller Reviews of Radisson Edwardian Heathrow Hotel

Over rated

from A TripAdvisor Member
I see that there are many bad reviews for this hotel but never the less I stayed there for a few days just to see for myself. Yes, it is not the best 5 star hotel I've ever seen but no I didn't experience all the problems other reviewers had (lucky me).

The gym was very good and just about the only thing I liked!! Food was ok but expensive. The minibar in the room seems to be warm all the time and never cold...

I've stayed in just about ever hotel on Bath road (Heathrow) and Mariott & one of the Holiday Inns hotel was the best for me. Would I go to Raddison again?? Probably not....

Avoid at all costs - its a kip!

from CIARB
I booked this hotel via Lastminute, on whose site it was described as the very best Heathrow hotel - what a misrepresentation.

It is an absolutely frightful hotel. The food in the restaurant was disgraceful and was sent back - their second attempt was only marginally better. The so-called bistro (the only restaurant open at weekends) had all the grace of a factory canteen.

If only I'd read these reviews before I booked!

Disgusting hotel

from A TripAdvisor Member
I have never before complained about anything but I have to stay that my recent stay in the Radisson Edwardian Hotel in Heathrow was beyond comprehension.

The bathroom was terrible - there was mould everywhere and even hairs had been left in the toilet and bath itself.

This is a 5 star hotel and when we asked if we could be moved to an alternative room, we were informed that the hotel was fully booked.

I would not normally complain but I would not recommend this hotel to anybody.

Nice hotel and wildlife to boot!

from London-Phil
First let me say that I quite like the Radisson Edwardian at Heathrow, the Public areas are representative of a true 5 star business hotel and overall, I found the service both courteous and efficient. However and there is a however, the Radisson claims 5 star status and charges accordingly, therefore it is reasonable to expect that quality evident in the Public areas to be visible in all areas of the hotel. Not so, my DELUXE room with King size bed looked small and tired, rather like me when I arrived. Sadly, not really worth the 150.00 paid in early February for the one night. On a positive note, the food at the Brasarie was excellent and not so pricey. As for the Health club, well it would have been better had the ######### (Tripadvisor will not allow me to be specific), not climbed out of the drain in the steam room looking for...Who know's what! (There were other guests who witnessed the incident). I did not really mind too much but the girlfriend was NOT AT ALL happy. Trouble is, ########### very rarely travel alone, unlike me. The Radisson really were very apologetic and waived the Car Parking fee as a result. Would I stay again? Maybe, if only for the giggles the wildlife caused and...If the Marriott was full again.

Watch your bills

from A TripAdvisor Member
The Hotel itself looks nice, rooms were clean but a bit small and most of the staff friendly. However, we have had to call them 5 times since we stayed as they initially overcharged us for food and drinks and then charged the same bill twice. We stayed there 31st Dec for 1 night and still haven't recovered our money. Their level of customer service in this respect leaves a lot to be desired.

The bar is VERY expensive $6 for a tomato juice (sorry virgin mary) and then they charge 12.5% "optional" service charge as standard. It's only when you see a receipt that you realise you've been had. You get charged the service charge even when you go to the bar yourself!!!

I would not advise staying there. We have stayed in Sheraton Skyline next door several times and have never had a problem. Also nice is the Crowne Plaza nearby.

Not worth the money

from kan_120980
Stayed here for a night at the begining of Dec 04. I was quite excited as this was a 5 star hotel. However, when I arrived I qued for at least 20mins to be checked in. Then when we got to the room it was very small and cramped. To be honest I have stayed in bigger room at Holiday Inns. You really couldn't swing a cat in there. It is an impressive entrance but the rooms are a big let down!!!!

Excellent

from A TripAdvisor Member
We've stayed here several times as an ovenight before flying. We are in no doubt that it is one of the best of the best airport hotels in the Uk. Admittedly, the standard for airport hotels isn't that good, however, we have consistently found the service at this hotel excellent. The room for the breakfast buffet is modern but rather impersonal and the chairs are uncomfortable. However, the food at breakfast is very good. The coffee lounge is excellent. The rooms are comfortable, the staff are helpful and it makes a good start/end to a holiday.

Pretty good

from A TripAdvisor Member
Don't know what everyone else is on about, I found this hotel to be pretty good. Stayed there after having a meal out, couldn't be bothered to bus home at 1am so picked it at ramdom from all the hotels at heathrow and walked in and got a double room. Didn't know it was a five star till I left thought, I would have guessed four, but very lavishly decorated inside.
Room was very clean, quiet and tasteful with all facilities one would expect from such a hotel, except no bath robes. Good value, apart from breakfast in the room - £35 for two continentals which were just average. Everything else was fine
Would stay again.

Better than

from A TripAdvisor Member
Stayed there on the 13th November for 1 night for a long haul flight the following morning. Paid £99 for a double room with 15 nights parking. To park in their carpark at the back of the hotel you first have to obtain a ticket from reception, however, the front of the hotel is no parking. I stayed in the car while my partner got the ticket to park. Large car park with plenty of spaces. Check-in was quick and polite and in the room within a few minutes.

I booked before reading the reviews and was surprised about the negative ratings as this is marketed as a 5* hotel. I needn't have worried.

The room was spotlessly clean with no dust on any of the fittings as mentioned on other reviews. A few minutes after arriving reception called to check the room was OK. The bathroom is marble and looks impressive. Another review said there was a cockroach in the bath, I do not see how. The walls are tiled and the front panel is also tiled, I guess the cockroach had been bitten by a spider and received super powers to climb tiled walls.

We didn't try the restaurant as we had already eaten, but did use the bar. I expect to pay above average for drinks in places like this but did not expect the 18% service charge added to the bill for drinks we ordered at the bar.

I agree with another reviewer, that some of the comments are from other hoteliers.

Overall, we would definitely stay again, excellent value for money and an impressive hotel.

At last a high quality London Hotel that got it right

from Lyla
I can't believe what I am reading! I stayed here in August 2004, and I thought "at last I have found a high quality London Hotel which lives up to it's star rating" The room was of a good size and beautifully furnished in a classical style, the beds were comfortable, and the bathroom was beautiful. I dropped something important, and the staff went out of their way to help me find it (which involved moving one of the beds - which left plenty of opportunity to find anything unsavoury - we didn't). The public areas were beautifully furnished in a classical style, and the staff were very helpful. The Hotel is not old - it has only been built a few years, it is just furnished in keeping with English tradition. The Brasserie was noisy and the food was only average, however, and it seems that UK hotels in general can never get everything right. As there were two of us we took a cab to and from Heathrow, which was quick and not very expensive, so we didn't try the Hoppa. I have been a Travel Agent for 35 years, and have seen many hotels in that time in a variety of countries. During all of that time I have been looking for a good hotel to reccommend in London, and, as far as Heathrow is concerned, I thought that I had last found one in the Radisson Edwardian Heathrow

Top Local Tips for Hayes

Free Bus All of the airport hotels are serviced by the free bus from the Heathrow Central Bus Terminal. There are several buses that run along the "hotel" road and they are very timely. It is a bit of a walk from the terminal to the bus station (all connected by tunnels) but it is nothing for someone that is used to living in the city and walking everywhere. The HOPPA bus cost 4 pounds which may be a shorter walk is just not worth it unless you have a lot of luggage to manage on your own.

285 bus take the 285 bus to Hatton Cross in order to get the Tube. it's a free train and really convenient.

TUBE TRAVEL Hounslow West Tube station or Heathrow Term 1 2 3 Tube station or Hatton Cross are most convienent

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Other names for Radisson Edwardian Heathrow Hotel

  • radisson hotel hayes
  • radisson hayes
  • hayes radisson
  • Address: 140 Bath Road - Hayes - England - UB3 5AW - United Kingdom
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