West Rocks Hotel

, Eastbourne, United Kingdom
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West Rocks Hotel

, Eastbourne
2 star

Rooms: 47

Grand Parade - Eastbourne - England - BN21 4DL - United Kingdom 44 01323725217
4 Traveller

Reviews - West Rocks Hotel

1/10
hotel needs the HOTEL INSPECTOR IN
Submitted by: dee in 17/09/09
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Weekend Breaker
very sad bad hotel, flithy carpets and bathrooms. disabled rooms very poor rails in the wrong places shower in bath, not able to use. bath panel held on with selotape. room papered around furniture food behind chest of draws, ramp for wheelchair outside to steep, one tiny lift to que for. firedoor at top of stairs. nothing the same as brochure and would never go there again.
9/10
Enjoyable Break
Submitted by: Rob in 05/01/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
Just returned from a new year break. Very hospitable service from warm and friendly staff without exception. Rooms were clean and tidy but a little tired. Mostly excellent food. This hotel offers great value for money.
1/10
Tired and Sad Hotel!
Submitted by: kate in 08/09/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Was very disappointed with our stay. Both rooms were in poor shape. Drawer front fell off onto my daughter's foot (had clearly been stuck on before) - curtain pelmet hanging off - could hardly close curtains as hanging off - missing net curtain. Second room, ripped net curtain - stain on bed cover - dirty cups and saucers for tea - both shower rooms in need or refurb - extractor fans filthy.
Most staff friendly, however owner was rud. My husband stood waiting for his key whilst owner kept on talking on phone and totally ignored him. Always looked out from his office at the back of reception but never once acknowledged us.

Had to make coffee in room in evening as no longer able to obtain from porter. breakfast ok, but could be greasy with taste of well used oil.

We have been visitors for a number of years but unless there are changes, we will not be going back! Seems it is gradually being run into the ground since ownership changed - very sad.
9/10
Great Food and staff
Submitted by: David in 31/08/06
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
An excellent stay for 5 days at the height of the holiday season and my wife and I were delighted to meet many guests who were on return visits this year.The hotel gives excellent value with very attentive staff:- the food is quite ouitstanding for a 2 star hotel and my wife and I will have no hesitation in recommending it to all our friends.
 
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