The Grand Hotel

, Eastbourne, United Kingdom
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The Grand Hotel

, Eastbourne
5 star

Rooms: 152

King Edwards Parade - Eastbourne - England - BN21 4EQ - United Kingdom Hotel Website | | 44 01323412345
288 Traveller

Reviews - The Grand Hotel

Historical Traveller Reviews of The Grand Hotel

Perfect getaway

from blackmill
Booked the night before and went for a suite with a seperate lounge and bedroom. Two z-beds were provided for my 8 % 5 year old girls.

Turned up the next day and certainly wasn't disappointed. The welcome was first class (even though a wedding reception was about to start). The room was fantastic - huge and brilliant seaviews.

The evening meal in the garden room was reasonable value at £35 a head.

Breakfast was above average for a buffet style breakfast.

Unfortunately the weather was poor so we couldn't spend much time on the beach. However, the kids used the leisure facilities and kids club and had a great time. In fact the kids have asked us whether we can go back every year!!!

t stay at the Grand Eastbourne if you are under 80

from FionaAdams
We booked to stay at the Grand for a birthday treat expecting a good quality 5 star hotel. What we got was a retirement home, our room although large was extremely tired to say the least with black mould around the bath. No tea making facility - no mini bar. The staff at dinner could not have been worse, pompous and off hand. The dining room is boiling although men have to wear a jacket, what a load of nonsense. The waiter who served us was appalling and ruined our night. The next morning at breakfast we had to wait 40 mins for our tea alone, the poached eggs would have put a hole in the wall. I did complain and the manager was understanding but it's not good enough. The next night I refused to eat there so we walked up the beach to a beach cafe and sat with a good bottle of wine and watched the sun go down. Far far better than the hotel and much cheaper. Would I go there again, never I hope that I never have to stay there for work as I travel a lot. I would rather stay in a tent than that place. On the only plus side our kids loved the indoor pool.

Jaded Grandeur

from Fadadoo
This hotel lived up to its name in that parts of it are Grand - the ground floor and the dining/function rooms are very splendid in a formal/sombre way but our bedroom was very tatty round the edges with sheets and blankets very worn. There was a dead plant in the room. One side of the wardrobe was broken so we couldn't get into it. We were only provided with tea/cofee making facilities when asked. We also asked for a fan as it was very hot and were brought one which had obviously been in the kitchen as it was filthy (covered in food spillages).
The bathroom however was very clean and quite new - plenty of towels and cosmetics.

The continental breakfast was very good but the cooked breakfast was similar to any other much cheaper hotel's breakfast that had been left under heated lights for an hour or so.

We did find the staff generally helpful especially the health club staff who were very cheerful.

We paid £235 for a superior room for a treat but thought this very bad value for money.

We think this hotel would be great for a special function (wedding etc) - but stay up the road in one of the cheaper hotels for B & B - it will be better value.

Excellent hotel with superb staff

from daviduk
Absolutely first rate hotel. Oustanding staff (probably the best in any hotel we've been to) and excellent restaurant. Have never been there before but would definitely go back. On balance, prefer it to the Grand at Brighton (no relation!) Public rooms are lovely. Bedroom was nice enough - reasonable size, bit drab though. If you want tea and coffee making in the room, you have to order it free of change from room service. Decent enough sized pool plus jacuzzi, steam room and sauna.

Bad after taste

from A TripAdvisor Member
Bookings made months in advance were incorrect, a double room provided instead of a twin as requested.
Menu in the Garden restaurant very poor, having chosen a La Carte the food was not very special at all, only 10 diners but we poured our own wine. Rooms rather shabby and although they knew it was a special birthday no attempt made to put a fresh flower in the room or make the stay extra special. Very disappointing.
Car parking difficult, a family with a baby had to park across the sea front road, not easy when you have to load up lots of baby bits and pieces.
The billing totally incorrect, they had to change it prior to departure and today we have received an additional bill!
Not up to 5 star rating. Not good value for money, wish I had not chosen it for our special event. A great pity as all the ingredients are there, some excellent staff, good facilities and prime position on the sea front.

A bygone charm

from eurolondoner
This was our second stay at the Grand and provided us with a wonderful and relaxing weekend in amazing surroundings. Overall, the staff is charming, although I agree with previous reviewers that for some obscure reasons, some of their receptionists (one in particular) represent their weak points (it is a question of luck, some of the other receptionists are perfectly nice!) We were upgraded to an amazing suite, room service is of an amazing quality, and so are the restaurants, and breakfast is great (by the way, one of the previous reviewers gave a wrong price for breakfast: it is included in most room prices, but if it is not in yours, it costs £13.50pp and not £27, which for a full breakfast including fresh squeezed juice, kidneys, black pudding, haddock, kippers, and about 100 other dishes is very reasonable by British standards!) All in all, when I step at the Grand, I feel as if I was stepping in another century (in a good way). Other reviewers are correct in saying that a majority of the guests are older than in most other hotels (probably because here, they are treated with respect and given time and attention), but who does it bother? My partner is 24, I am 31, and we found most people's conversation very interesting indeed, plus there are always lots of families and children as the hotel has two swimming pools. Anyway, just a great experience.

The whole experience was wonderful!

from Sheila-McGee
We went to The Grand for our wedding anniversary and it was wonderful. The staff couldn't be more helpful, they were polite, friendly and professional. We used the facilities: the pool, the steam room and the sauna in the ladies changing room were particularly good. We had dinner in the Mirabel restaurant, which again I can recommend but it is as expensive as you would expect in a classy restaurant - the maid even pulled back the bed covers while we were dining!! When we left, any stress we had arrived with had melted away. I wouldn't hesitate to recommend this hotel to anyone.

Great Escape

from A TripAdvisor Member
This is a lovely hotel. We had a great sea view and a well furnished, comfy room (called Executive, no idea why) with luxurious robes and towels in the bathroom. No coffee making facilities in the room, but you can request them apparently. The staff were friendly, efficient and unobtrusive. The food was great in a restaurant called 'Mirabelle' and afternoon tea by the main fireplace is recommended on the big squishy sofas. Warning: cocktails strong but good!

This hotel had a great attitude to all its guests, we found it was a good place to escape from London for a weekend and I personally think it's less hectic than the Brighton Grand. TS

Staff were extremely friendly

from A TripAdvisor Member
Had a brilliant stay at the The Grand hotel travelling with 2 children under the age of our 5 i felt it met all our needs, Staff at the Grand are the most friendliest i have ever come across at a hotel and we travel regulary with our children. Had a great kids play room. Rooms were clean and adequate to our needs.
The only problem was parking such a large hotel and parking spaces are limited however this was not a problem as the concierge if full would park your car for you.
Overall a brilliant hotel and great place to stay with children, would most definately stay here again.

Awful!

from LondonNeel
This is a 5 star hotel. You would expect to be satisfied (at the very least) with EVERY aspect of the hotel. Our room could only be described as tiny. The only place I had to leave my suitcase was on the armchair! The bathroom was too cramped for both of us to be inside at the same time (probably why there were no photos of the bathrooms on the website). There was no mini bar. There was no kettle to brew a cup of tea or coffee. If you wanted tea it would cost you £3. The bed was soft and uncomfortable. The sheets felt like plastic from the amount of starch that they were washed in. The average age of the guests was 60, and found it odd that in all their years of experience, they hadnt found anywhere better to stay. If you still insist on staying here, make sure breakfast is included as you will be hit with a bill of £27 per person. Also take a jacket if you intend to eat dinner.

I have stayed at 5 star hotels around the world and have never stayed anywhere quite as bad as this. I often go on golf weekends through Golf Breaks where we have stayed in 3 star hotels that are far better than this. Its a shame I didnt take any photos of the rooms to post on this website.

On the plus side the gym and indoor pool were great. The staff were very friendly and helpful.

Top Local Tips for Eastbourne

Eastbourne and Beachy Head Stroll along the beachfront at Eastbourne for a step back in time - beautiful pier with restaurant, large bandstand for concerts. Drive or walk the couple miles to Beachy Head and stroll along the cliff tops for an absolutely beautiful and breathtaking view of the white cliffs, the English Channel and the lighthouse.

Confusion Don't attempt to drive in Eastbourne, unless you are going straight along the coast, without a map, sat nav, or excellent instructions. Your route is likely to take in some surprisingly small roads,. and there is a large unbuilt up area in the south-west to wind around.

beachy head This is a chalk of 165m above the sea. They say is the highest in UK. Once you has climbed it (it will take like 45min) there is a lovely charming pub on the as well as a visitor center.

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Other names for The Grand Hotel

  • eastbourne grand hotel
  • Address: King Edwards Parade - Eastbourne - England - BN21 4EQ - United Kingdom
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