Durham Marriott Hotel Royal County
Reviews - Durham Marriott Hotel Royal County
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Historical Traveller Reviews of Durham Marriott Hotel Royal County
Elegant room in a lovely townfrom MegKnows
Presidential, sort of...from jetset1975
First up, if you rock up into the car park and there's no spaces, don't drive out again like I did. Go into reception, give them your key and they'll double park your car, keeping your key so they can let other people out. All well and good, unless you need your car fast and find it buried behind four others. Still, it's free to guests and very central so full marks for assistance with the parking situation.
We found the reception staff very friendly and we were upgraded to the Presidential Suite. I did at first think this was some kind of wind up, an in-hotel joke for the room that most resembles a broom cupboard. But no, we duly arrived and there it was, the Presidential Suite. I can't imagine the Sultan of Brunei would find it particularly luxurious but for us it was great - a big lounge with views over to Durham Cathedral, comfy sofas, table and chairs, kitchen, small WC, big bedroom and a massive fully tiled bathroom with 'wet room' power shower.
All seemed good, so my fiance goes off for a nice long shower. After about twenty minutes, I noticed a dark stain on the carpet outside the bathroom. A growing, wet stain. Growing bigger by the minute. It seems the plumbing in the Suite isn't all that, and the water from the shower is seeping out of the wet room, into the bathroom and then into the bedroom. There must have been about half an inch of water on the floor! We mop it up and call reception, who have a bit of a problem comprehending what has happened. All became clear a few minutes later when the duty manager knocked on the door to tell me our 'flood' had set off the fire alarm and short circuited some lights downstairs! Whoopsy. Not our fault, M'Lud. Sort out your plumbing.
Anyhow, plumbing aside the room was very nice and apart from the airconditioning periodically making noises like a teeenager after a large curry we were very happy with it.
A visit to the County restaurant for dinner was fine, apart from the fact that it was very empty resulting in a library-like atmosphere. This wasn't aided by two of the four occupied tables being diners eating solo. A few more people came in eventually so the place did get a bit louder but the piped 'muzak' versions of Beach Boys songs did little to add to the atmosphere! The food, wine and service were all without fault.
The hotel comes with pool and gym facilities and apart from the ubiquitous plastic plants was more than acceptable for this class of property. The pool was fairly quiet and cleanliness and service were both fine.
Breakfast was very nice both days, which was standard Marriott fare meaning a buffet with Continental and cooked selections available. The staff were very attentive on the first day as we dined fairly late. The second day the Hampshire Cricket team and what seemed like every cricket fan in the county were breakfasting with us and although this didn't affect the food or queues, it did mean a delay in the staff clearing the plates between cereal and cooked breakfasts, hardly a hanging offence.
All in all, this is a decent hotel worthy of the Marriott brand. The older parts of the hotel are quite charming, and although the newer parts might be a little aesthetically challenged outside, the staff and hospitality make up for it.
Beautiful hotel, friendly stafffrom qbertnh
This hotel must be shut downfrom nyam-nyam
Having arrived in the hotel, however, we were disappointed to say the least. We chose to stay in the best rooms this property had. Having walked in, we were speechless. Imagine wallpaper peeling off the walls, the smell of rot and stained carpets.
Unfortnately, every other property in the region had no vacancies, and no other rooms were availabe at the time, so we were forced to stay at Marriott.
To cut the story short, we were given dirty plates, cold breakfasts and our corridor stank of chlorine.The staff seemed not trained at all to deal with customers and extremely rude. When we asked for a second duvet, we were told " isn't one enough?". When I reiterated that the duvet was stained, the receptionist informed me that it must be my imagination.
Oh, and we were charged twice for the breakfasts and given a higher price for the rooms than advertised earlier.
An absolutely horrid experience. Please avoid this place and if you are in any way conneted with the hotel inspetors, please send them there!!!! This wonderful place needs at least 2 stars deducted for the quality of accomodation, food and service.
For the same price, please check out Lumley Castle, a wonderful period building where we always felt like royalty.
If you need
Do not go herefrom A TripAdvisor Member
Our first evening meal was a disaster. My wife’s deep fried Brie starter was cold and hard in the centre. After returning it a fresh dish was brought after a short while which was just the same. We gave up on the starter and continued with the main course. I had cod and chips. The cod was a very poor cut and full of bones, the chips soggy and horrid.
My wife had something in a stick and dried cuscus. On complaining the bill was wiped.
The air conditioning failed to work the whole time we where there, 3 nights. After many complaints we where offered another room but this was on the ground floor and still with no air conditioning. This would have prevented us from leaving the windows open when we where not in the room and did not offer any improvement on our situation. After the first night they did put two fans in our room and assured us things would be working by he end of the day.
That evening still unable to breathe we complained yet again and was offered the same downstairs room by a different duty manager. This we of course declined. On our return to our room later that evening we had been left a bottle in an ice bucket and my first thoughts where at least they are trying to apologise. On closer look they had left us a bottle of mineral water in some luke warm water which had used to be ice. This felt like an insult considering we where paying £140 a night B & B.
On settling our bill we where given £110 discount as compensation. Although this did help it cannot make up for our disappointment in the standard of this hotel. We had especially picked this one for its higher star rating. Do not stay here, 2 star standards, 5 star prices.
NB. Ice machine did not work all the time we where there also.
very nice but expensive ratesfrom Eternal_Holidaymaker
On arrival we had to wait a few mins but then got a parking space. We did not have to leave our keys as other reviews said- luckily- since I would have refused to have someone driving my car about a cramped car park!!On arrival the Porters could not have been more helpful/friendly.
Did not get requested early check in (10am) due to the hotel being busy but this was not a problem, were told we would get first room available but in the event we went out sightseeing for the day so it did not matter the room was not available.
When we got our room it was in the middle part of the hotel which is in the part which looks dated from the outside of the building.It was very small but beautifully furnished. However it had really bad, huge white stains all over the desk so I complained at reception, especially given the hotel is so expensive compared to others. I was told this is due to hot drinks bleaching the mahogany surfaces. I was told the hotel was full and could not be transferred. Unhappy with this, the duty manager was called. He was a young lad and he was excellent.Unable to change the room, we immediately received a bottle of wine, strawberries, cream and a pot of melted chocolate as a consolation. Very shortly afterwards a room then became available and we were moved to this. We cannot fault the service and personal attention we received from the manager, he really did his best and resolved our complaint immediately.
Breakfast was fantastic in the Cruz restaurant on the Sunday but terrible in the traditional restaurant on the Monday. The hot plates had nothing in them at all except 2 fried egg and beans!!! After telling the girl, waiting about for food which did not arrive in my breakfast time and making the best of it, when I left I wandered round to the Cruz area and saw it was open with the same plentiful selection as Sunday!!Arrgghh!!! I don't know why the restaurant seater did not send all of us who were standing at the hotplates waiting on the food being replenished through there for food.
Durham itself was beautiful, much better than I had expected. Lovely cathedral, castle, river, bars with balconies to sit out on and rowing boats on the river. We had a great time.
Overall, the hotel is beautiful, the location fantastic, it's easy to drive to. You just walk across the bridge and you are in the centre of a quaint historic city. It is similar to York.
The desk issue was resolved to our total satisfaction. Thus the only blip for us was the Monday breakfast which was a disappoinment given it is about £15 each. But this is minor, we will definitely return.
Really welcoming and friendly excellent hotel - well done!from slj60
The staff on reception welcomed us when we arrived and were really friendly and helpful. Joanne Easton, who I had spoken to previously was especially helpful.
Big, spacious and very clean. The bedroom was very well equipped, with iron, ironing board, fan, icebucket (the ice making machine was just outside our room) and good quality toilettries etc. The shower in our bathroom was loose but we were still able to shower perfectly well so I did not report it until we left. One word of warning check your mini bar when you arrive. Ours was half empty and we immediately reported this to reception in case we would be charged for things we hadn't used. We weren't but when I checked out a man was telling the girl on reception he hadn't had any nuts from the mini bar. There was no problem she took them off the bill.
Again the staff were very friendly and the club was clean and very relaxing. The pool is not huge but perfectly adequate to swimming lengths. My one critism would be that they don't appear to have a policy of when children are allowed in the pool. Most hotels I have stayed in do not allow young children in the leisure club before 9am and after 5pm. I went swimming on Sunday morning at 8.15 and it was full of toddlers throwing floats around and screaming. Horrible. It was the start of the Easter holidays but early mornings should be reserved for adults.
Dinner in the County restaurant was excellent. The service was attentive and the food good. We were on a dinner bed and breakfast package of £149 per room per nights which was excellent value. For this you can eat of the Table D'ote menue (which was very good and varied) or you are allowed a £22 allowance off the A'la Carte.
Breakfast. On one day we ate in the Cruz Brasserie, informal and bustling but the food was good and again the staff attentive and on the Sunday we ate breakfast in the County. Again hot food and good service. The Cruz has a fantastic waffle making machine though which my son loved so if you eat in the Country and want waffles you will have to order them from the Cruz.
Lots of atmosphere with a very good pianist, nice cocktail menu and comfortable sofas. There is also a small conservatory where we had afternoon tea which was super.
The best thing about this hotel is the staff - they are so friendly and helpful, nothing is too much trouble for them.
The location is fantastic, a short walk from Durham and you have the added bonus of a free car park. Yes it was crowded but once your car is parked, you are free to explore Durham. Go the the castle and the catherdral and have afternoon tea at the restaurant on the Palace Green - fabulous homemade cakes etc.
I would recommend this place for tourists, business people or families who want a short UK break. The is lots to do in Durham and the hotel is a perfect base to explore and enjoy a relaxing break.
not a bad placefrom AC_manchester
hotel staff nice and friendly.
for dinner tried to get a table in either restaurants with collagues but they were fully booked.
bar food is limited to sandwiches. went to some place accross for a steak instead.
sunday AM breakfast staff was excellent. although full of stuffy old people eating. they must not have liked my combats and t-shirt..STUFF EM
was gong to eat in the restarant(only the posh one open) ate @ pizza express which was ok.
walked around town, got a bottle of rer, back to the hotel..
breakfast was in the other restaurant. got seated on a dirty table. had to ask for salt/pepper, t-spoon to stir cofee, no biggie. seems like the staff just wanted to chat amongst themselves rather than serve.. also would have been nice if they had separated serving tools/spoons instead it was a free for all, disgusting!
A safe bet, but not cheapfrom A TripAdvisor Member
The location is ideal for the centre of town. There is a lovely walk/running route around the river which starts (almost) from the hotel.
I ate at Pizza Express and there's a great pub called 'The Victoria' - turn right out of the hotel reception doors under the entrance to the car park, turn right again, turn left and walk straight up until you see the pub just past the top of the hill on your right. There a good walk from this pub over a high bridge to the Cathedral.
All in all I would recommend this hotel.
Top Local Tips for Durham
Durham Cathedral Take the guided tour. It is not cheap but well worthwhile.
Bowes Museum We had free tickets as part of the weekend hotel package but were amazed at the "stuff" in this place. Well worth a stop
Must see Walk up to the Cathedral and don't forget to go round the Castle as well. Durham is a place to see on foot, and marvellously compact, a stunning location.
Other names for Durham Marriott Hotel Royal County
- marriott durham
- durham marriott
- Address: Old Elvet - Durham - England - DH1 3JN - United Kingdom
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