Copthorne Hotel Plymouth

, Plymouth, United Kingdom
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Copthorne Hotel Plymouth

4 star

Rooms: 139

Armada Way - Plymouth - England - PL1 1AR - United Kingdom Hotel Website | | 44 01752224161
189 Traveller

Reviews - Copthorne Hotel Plymouth

2/10
Overpriced restaurant
Submitted by: Anne in 24/07/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
The rooms at this hotel are very good and the staff friendly. Near shops but quite a walk to other restaurants. Wish we had booked a taxi to the Hoe where there are several very good ones. The restauant served awful food, the same gloopy packet style sauce on a bit of tough venison costing £18 as on the steak costing £17. Veg extra were overcooked and inedible and staff laying breakfast tables up at 8:30pm around you on a Saturday evening. Feedback sent back on their from did not even receive an acknowledgement.
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1/10
Room double booked, staff incompetent
Submitted by: Janine in 23/06/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
We booked the hotel 5 weeks in advance as going to see a concert in the city and the hotel was within walking distance. On our arrival at the hotel a couple in front of us had booked their room over 3 months before. They were told that due to a computer error that morning their room was double booked. We were also told the same story. The staff tried to tell us they had tried to phone a number of times during the day to advise us of this. We know this was a lie. The hotel had booked us another room on the outskirts of the city, i.e. not within walking distance of the concert venue. We were offered taxi vouchers to travel to the concert. We drove to the substitute hotel where we tried to book a taxi with the company for which we had vouchers they were fully booked. We ended up being 1 1/2 hours later to the concert than planned and paying for the taxi's ourselves.
The couple in front of us were offered payment for their room that night, taxi vouchers and a free weekend stay. We were not offered any payment.
A further couple behind us were also told their room was double booked.
If the rooms were booked that far in advance why did a computer error that morning cause the rooms to be double booked?In my opinion they over booked prior to the day and were probably allocated first come first served.
I will be pursuing compensation from the hotel and would certainly not recommend it to anyone.

Historical Traveller Reviews of Copthorne Hotel Plymouth

Not overly impressed

from G-Love
I am generally a low maintenance traveler and don't require a lot of pampering. In addition, I have never written a poor review. However, my experience was poor enough to merit it.

First, the hotel has a four star rating, but doesn't offer any amenities (e.g. gym, pool, business center, etc.). I am not sure how the ratings work, but I would have thought you would need something more than rooms, a lobby and a restaurant

Second, I was overcharged. The hotel charged me 170 BP / night despite my reservation rate and the published rate of 150 BP in the lobby. I am still disputing that one.

Third, Internet access cost 20 BP / night.

Fourth, the rooms were rather small, outdated and lacked some of the basics, such as an alarm clock or an extra outlet to plug in a laptop. Their website makes the rooms look deceivingly large and modern. I felt like I was staying in on old lady's bedroom.

Fifth, the TVs were having a problem during my stay and would turn on in the middle of the night. On my second night, I unplugged the unit from the wall and cured the problem.

The staff were polite and would smile while trying to help you. However, nothing was actually done to solve any of the problems... just a "sorry" was provided. They could have done something like offer free movies since the TV thing was busted.

Also, I thought the hotel location is far from the part of town with any decent restaurants, stores, etc. It is about a 15-minute walk to anywhere but the train station. I am not sure what the Holiday Inn is like, but the location was certainly better.

The only value I can see in the hotel is its proximity to the train station. If you are passing through and need a quick stop over, the place is located about 2 minutes walk from the train station. Otherwise, I would avoid this place.

one of the best in Plymouth

from dannikitten
It's definitely one of the best in Plymouth. The outside looks awful but don't let this put you off, the rooms are lovely and clean and some of the most up-to-date you'll find in this town. Staff are friendly and it's in the city centre.

Good Value

from enagshergar
Stayed here as part of a last minute weekend away. Walked in off the street and haggled the price to £60 per night B+B for a double room.
Clean with friendly staff. Decor a little dated. Breakfast good. Secure parking. Good location allowed us to be on the south west coast path in Cornawall within 1/2 hr.

Friendliest Staff in Town

from 01forLondon
OK - so this may not externally be the most pleasing hotel in the world. However, the hotel has some redeeming features which consistantly make it the best hotel in Plymouth in my opinion - better than the Future Inn and the Holiday Inn.

Firstly, it has some of the friendliest staff in town who will go to any lengths to make your stay more comfortable. Secondly, it actually has some of the best rooms in town - you just need to ask for the specific number when making the reservation - these are rooms 120,220,320 or 420. These rooms have sofas, large tables, cupboards and big TV.

The bar and restaurant are pretty good and the food quality is generally of a very high standard. The car park is small but there is normally a space if you arrive before 8pm.

Finally, my sources say that the Hotel is due a refit some time in 2006.

Not much Cop

from minky35
A perfectly located hotel for town centre shopping and the train station. The function of this hotel for us was to serve as a base from which to travel to a wedding on the other side of Plymouth Hoe so fortunately we didn’t spend that much time there.

The exterior of the hotel is very bland indeed, very 1970s, very concrete and very un-appealing. The interior décor is terribly traditional in a British sense, awful wallpaper, floral carpets and horrendous furniture. The rooms are spacious and clean but again the dated look is carried everywhere. With the greatest respect I would imagine older people and Americans would love it who probably appreciate a more traditional feel.

Bathrooms were poor; static shower head above the bath, a sink surface that loved accumulating water; rusty shower pole and mould on the ceiling above the bath. They were however, spacious and with a nice tiled floor. Towels were clean and plentiful.

Rooms have tee/coffee facilities, ironing board, couch and table and a reasonable amount of wardrobe space. The drawers are horrendously designed, in fact they were so 1970s we couldn’t face using them. The sound proofing also was not brilliant and you know about it when the doors of other rooms slam shut.

On the positive side, we paid a £69 / room special Internet deal (walk in of the street rate was £150!!) , very pleasant staff, right on the city centre shopping area, 10 minutes walk to the Barbican, 5 minutes walk to train station and a decent hotel bar but again with worn out and date furniture. Overall, wouldn’t stay here again. The place needs total gutting and refurbishment and if this happened I’m sure it would be wonderful.

Nice hotel, good location, small carpark

from bristol_traveller_06
This is a nice hotel in plymouth. Nothing exciting. The restaurant is good and the rooms are nice and clean. I can't say much more than that. I did find the carpark a bit small but we got a carpark so thats good.

I would be happy to stay here again.

Needs Some Work

from PJSS
I stayed here 3 or 4 years ago and it was very good, unfortunately it could do with a good refit now. On the evidence of my recent stay the rooms and bathrooms need decorating and the curtains in my room had holes in them. The chairs in the bar have also seen better days.

That said, it was comfortable, clean and the staff were courteous and helpful. The Sunday Lunchtime carvery was good value although the cost for breakfast if you've only booked room only is steep.

It's still OK as it is (particularly given a good room rate through Expedia) but needs attention soon to avoid a further decline.

Top Notch Food ... Top Prices ...

from YoofmanSteve
I have just returned from a business trip which involved one night in the Copthorne Hotel, Plymouth.

On the plus side, the hotel is well appointed and the food is GREAT. The brasserie evening meal was excellent (but take your gold card - it's all very pricey, we paid £30 a head for three courses) and the breakfast was top notch, if again pricey (negotiate breakfast in your deal if you can - I didn't).

The rooms are OK. The standard rooms don't have an internet connection (except dial up), if you need broadband you need to book at least a Connisseur room (and pay the access charge). Bathrooms are clean but a bit dark, and the showers certainly wake you up in the morning (they have two settings - off or so harsh they practically bruise you during use!).

Overall - decor is a bit eighties, but the service is very good and the food excellent. On the minus side, it certainly isn't a cheap hotel - but you get what you pay for. Recommended bearing in mind the location - right in the town centre, with secured parking - and the other hotels in the area.

Gourmet!

from A TripAdvisor Member
Wow - The food in the restaurant was terrific - quite unusually, they claim to source it all locally - and it tasted so. I'm a real fish eater and if you love fish, you're going to have to book-in at the Copthorne. It's a restaurant with rooms -

Highly recommended

Kevin

s Okay !

from Chucklebrother
Having just stayed here and read the reveiws I thought they were a bit harsh. The hotel maybe has a slightly dated decor but it seemed as if it had been recently decorated (?), it was spotless and the buffet breakfast was certainly better than average. Staff were very nice and efficient. The car parking is a bit unusual but I didn't find parking in the supermarket car park a problem. The rooms don't have aircon which made the room quite hot in the summer. The gym was shut but they had a deal with the YMCA across the way which was excellent. I would much rather walk across the road for a fully equipped gym than stay in the building for gym with limited equipment.
I went on to stay in a Jury's Inn which was only 6 months old, a lot nicer to look at but no more comforable and the breakfast was much worse !
If you are going on business or just passing through it's a perfectly acceptable hotel.

Top Local Tips for Plymouth

Eating out in Plymouth For dining in style in the evening, dine at Tanner's Restaurant in Finewell Street. It ranks as the 2nd best meal I have enjoyed on extensive travels across the world. Try the soup to start, sea bass for main and chocolate and marmalade tart for desert and finish off with a Tia Maria (Calypso) coffee. My wife and myself could have stayed there all weekend. The food was outstanding and the staff are a credit to their organisation. For a cheaper option or for dining with a family or larger group, try The Village Restaurant in Southwell Street. The seating is a little cramped but the service is excellent and the food is good, honest, wholesome and value for money. On another subject, visit the National Aquarium, it has been updated and our group thoroughly enjoyed the experience.

Tanners Restaurant Go and eat in Tanners Restaurant - you can search online for their website. Great location and stunning cuisine. Very good value for money for the quality of the food and the excellent service.

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Other names for Copthorne Hotel Plymouth

  • plymouth copthorne hotel
  • Address: Armada Way - Plymouth - England - PL1 1AR - United Kingdom
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