Sandy Cove Hotel

, Ilfracombe, United Kingdom
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Sandy Cove Hotel

, Ilfracombe
3 star

Rooms: 39

Old Coast Road - Ilfracombe - England - EX34 9SR - United Kingdom Hotel Website | 44 01271882243
299 Traveller

Reviews - Sandy Cove Hotel

2/10
We will not be returning.
Submitted by: Stacey in 26/03/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We stayed for two nights in this awful place.

The reception area was like a time warp from the sixties.
The bedroom was spacious. We saw dirt and dust on the dado rail and lamp shades. The mattress, bed and bedclothes felt cheap and uncomfortable. The TV was old, small and had no hand control. We had to put a book up against the door to stop it rattling. The curtains didn't match the pelmet and neither matched the bedspread. There was a white kitchen unit in the bathroom with a basin in it. The bath taps didn't match the basin taps. The shower water was either too hot or too cold as the cold pressure was greater than the hot. General air of cheapness.

The swimming pool was a disgrace. It had green mould and broken tiles in numerous places. The water line in the pool looks as if it hadn't been cleaned in a very long time.
The Jacuzzi had broken tiles and parts were replaced with ill fitting white plastic sheeting. There were holes in the broken tiles which I was concerned could let in water possibly to the electric area.

The public areas in the building are soulless with plastic flowers. The dining area has a canteen feel to it.
The food was very average although I did have very nice lamb chops. Several items on the menu were cancelled. The waiters lacked the basic understanding of table service.
At breakfast the baked bean tray was empty and we were told we couldn't have any as the three tins allocated for the day had already been used.

There seems a general air of indifference in the whole place.
10/10
Excellent Break
Submitted by: Paul Griffiths in 19/01/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Great stay. Excellent location, comfortable rooms, superb food and friendly, professional staff. Would definitely return.
2/10
Shambles
Submitted by: P in 29/05/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Booked in for 3 days.
Very expensive, food very average/poor.
Paid for childrens meals, service for these was apalling/non existent, didn't get drinks, sweets didn't arrive etc.
Walked out of meal on last night after being told we hadnt been booked in?, Incompetent restaurant, staff were rude, nasty and treated us with utter contempt.
Never again.
1/10
No Customer Service
Submitted by: A Travel-Library User in 26/09/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Mature Couple
Made to feel unwelcome and unwanted. We like previous reviewers now know what non existent service feels like. It was a costly lesson at £130 a night and I will always read reviews like this first.
1/10
Do not book for Weddings and special occassions
Submitted by: M in 17/03/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Special Interest/Event
We booked the Sandy Cove Hotel back in July 2006 as the venue for our Wedding and Reception. At the time of booking we spoke to a manager who was very helpful, made us feel that this was the best place for our wedding and that the hotel could cater comfortably for all our needs (which were pretty basic). We only had a small wedding party and had booked the hotel for the wedding breakfast and also the evening reception (held within the dining room), as suggested at the time of booking as the wedding party was only small.

As our wedding is in September 2007 we thought all plans were fine and were looking forward to confirming arrangements for colours, room bookings etc.

On meeting with the hotel again, and with another member of staff, we sat down to discuss the finer details and go over the original arrangements.

1. They had NO idea that we required the ceremony to be held at the hotel - although all this was booked, written down by the very helpful gentleman we met and agreed back nearly a year ago.
2. They wanted us to now move to the marquee although we had arranged to have the main hotel at the time of booking and were even suggested this due to the party number.
3. We would have to arrange a DJ although we agreed to use the DJ in house.
4. And almost worst of all - Room Bookings! A hotel that doesn't want to book out rooms! As they have 'offers' on over the weekend of our wedding they were 'un-able now' to take bookings of less than 3 days (at obviously an increased cost) for this weekend. We were advised 9 rooms would be allocated and discounted to the wedding party - but NO more! We could have just 6, although 5 of those rooms had already been booked by some of our family. No negotiations were to be done on this we were promptly told. Not our fault that, as in her words "Weddings are not our main revenue" - why on earth do they do them then!!!!
5. On explaining that my father-in-law to be was making our wedding cake and would like to set this up before the ceremony, this seemed to pose a problem. We understood that maybe an early start with setting up the cake would prove difficult for them that we could pick a time a little later on the morning of the wedding so the my father in law could set up (without any assistance required) the cake.

I have not been spoken to in such a rude and un-professional fashion probably ever! As the member of staff went to check what could be done with the timings for setting up the cake etc with the Hotel manager, we waited in reception, and he stormed out, and proceeded to bellow across the front desk and 4 customers checking in "That we cannot set up the cake before 12:00 if you're lucky!" (Wedding ceremony at 1:00pm!) - Such anger and aggression!

On a more serious note, I personally was very upset by the whole ordeal. We had booked everything around the Sandy Cove Hotel as our location, String Quartet, Singer, Photographer let alone bookings already in place for the rooms, and our whole planned day just torn apart by incompetence, rudeness and NO customer service - even for prior bookings and worst of all very special occasions like....well....WEDDINGS!
Thankfully, we now no what good customer service feels like, after much searching due to the late notice we have managed to re-book with a hotel in Lynmouth that has the up most of customer care.

Please do not risk your day and happiness by considering booking here for your special occasions. They cannot cater, they are not willing to cater and provide you with the service level you would expect.

You have been warned - please don't feel the disappointment and stress we have had to endure, especially for the most important plans you may ever make.

Kind regards, M & M

Historical Traveller Reviews of Sandy Cove Hotel

excellent views

from Margreen
On aproaching the hotel it looked in an excellent location and we were struck by the view overlooking bay.
We stayed for 3 nights that had been booked through laterooms for £40 per night.
The room was adequate and spotless and we could not fault it. On the first night we ate in the restaraunt but was rather dissapointed with the food so on the other two nights we ate out , once in a pub in Coombe Martin and once in a restaraunt in Ilfracombe and both were infinately better than the hotel.
The breakfasts were not much better, the buffet often running out of food, on the third morning my wife asked for a poached egg (which was on the menu) but after waiting for some considerable time we asked the waitress what was happening, she eventually brought the eggs long after I had finished my breakfast and she admitted she had never heard of a poached egg and had not understood us when we asked for one.
On the whole though the staff were friendly and helpfull, but I would have very dissapointed if we had paid the full price of £120 per night.
I would stay again on a reduced rate but food and restaraunt mean I would not pay the full price.

Look elsewere

from haac
Spent a night, and was not impressed at all.

My room was located on the first floor along a narrow and dingy corridor. On opening the room door a overpowering smell of dissinfectant wafted out. The room was look dated, and inneed of a serious update, with a miss match of furniture from a pine bed with unattatched headboard propping against the wall, to dark wood funiture and well used bed linen. The bathroom was clean though the overpowering smell of dissinfectant was still there in the morning after a walk outside.

Guests have the option of opting for the five course meal in the dinningroom that has to be booked or from the bar menu. Optiing for the bar menu and been able to take from the resturant cavery held that night the food was poor.

And the worst part, would have to be having to eat the meal on a sofa at a low table, unlike the guests who opted to pay a premium for the same meal and were seated at a proper table.

Disappointing

from luckybreak
We recently stayed in this hotel for a few days away. We were disappointed on several fronts. Perhaps we should been more astute but we discovered that they did not differentiate between smoking and non smoking rooms and we unfortunately had had a smoker as a previous occupier of our room which was most unpleasant. We did mention it to reception which is when we were told they do not differentiate. Perhaps we had picked a bad week for the chef but the meat we had was tough albiet meals were nicely presented. The decoration was also tired. The situation of the hotel is magnificent.

Shabby and Expensive - not recommended

from Emporer
Attracted by the hotel's website, my wife and I booked a week end break. The room was shabby and tatty, the bed was lumpy and hard, the tv remote was tuned into the wrong channels. The food was awful. At £130 a night (for the two of us) we would have had better value at a local B and B.

Great food, friendly staff, fantastic view.

from geebls6
Stayed here for 2 days with my girlfriend. We booked via Laterooms[""]and paid about £170 I think for 2 nights B&B. We were given a room in the lodge which is kind of behind the hotel. The room could benefit from a bit of updating (bit chinzy), but was clean and comfortable and everything worked fine - even had a sea view if you stick your head out of the window! The hotel itself is situated right on the coast and the view from the decking area and gardens are fantastic. We opted to eat from the bar menu rather than use the restaurant as the weather was great and you can eat outside on the decking whilst looking at that great view. The food was lovely and brilliant value for money. Meals start at about £6.50 and go up to about £11 for lobster - the helpings were huge and I was amazed at how reasonable it was after paying twice as much for very average/awful meals in other places. The breakfast was also great and you can eat as much as you want with everything you could want on offer (fresh fruit, cereal, cooked options etc). They also have a nice swimming pool and sauna etc and the staff were always attentive, friendly and helpful. Well done Sandy Cove! Hope this review is of use to anyone looking - totally recommend this place.

A superb package.

from manxmanpaul
My wife, 16 year old son & I stayed as part of a wedding party. The parking was ample & easy. We found the staff polite & friendly. The food was absolutely brilliant (excellent standard, choice & ample portions, plus a wonderful breakfast as well).
The pool was good (we were in a heat wave so the retractable roof was always open). The gardens & surrounding area are a delight, & the view was fantastic.
From our arrival (our room was not quite ready so we were ushered into the bar for free drinks & lots of apologies) to our departure (an early start meant we were too early for breakfast but a selection of cereals were made available for us), the manager Dean was superb.
The only fault was the lack of air conditioning (but the hotel is old & we were in a heat wave) & the tempremental shower, so we just had a bath every day!
I would certainly stay there again & I recommend this hotel to anyone (but be prepared to put on a few pounds in weight & add an inch or two around the tummy)!

A very relaxing and enjoyable break

from A TripAdvisor Member
We visited the Hotel in June of this year and found the ambience, location and breathtaking views amazing. The room was light, comfortable and very clean. The food was absolutely fantastic, especially the smorgassbord starter on a Saturday night with fresh shellfish, salmon, cooked meats and a variety of salads.
However, the bar was a bit pricey.

The staff were very friendly and efficient. We really enjoyed our stay we left feeling very relaxed and a little overweight! We will definitely be back in the near future.

Great place to stay

from A TripAdvisor Member
We have just got back from a long weekend at Sandy Cove, we had a wonderful time, we had brilliant weather!! We were able to sit out in the sun by the pool looking at an absolutly fantastic view, what more could we ask for! The food was really good, we had different choices everyday, we ate lunch out on the decked area they have a menu called sea decks, we recommend you try this one day. The staff were really friendly and helpful. Our room was really nice and we had a sea view room that made it even more special. It was a really relaxing, peaceful, break. We recommend you give this hotel a visit.

food glorius food

from A TripAdvisor Member
my fiance and i have just returned from a three day break from this hotel it was great.the room was clean and tidy with the most fantastic view. The staff were great, reaxed and very helpful. the food is excellent. a four course dinner every evening with the menu changed every day. abar menu with great choices from steak sandwich to lobster thermidor, but the highlight was the saturday night smorgesboard full of seafood salads and meats followed by carvery and its eat what you like as much as you like. good work sandy cove keep it up we"ll be back.

Great Easter Break

from A TripAdvisor Member
We had a family holiday at Sandy Cove Hotel over Easter. The facilities were wonderful and the children loved it. They spent hours in the swimming pool. We very surprised on Easter Sunday that all children were given an Easter egg by the hotel, this was a very nice touch. The food was very good. It was nice to have a childrens tea menu so we could eat on our own later. Our room was good with an adjoining room for the children. The staff were friendly and attentive and nothing was too much trouble. We will definitely be visiting again!!

Top Local Tips for Ilfracombe

Weddings and special occassions Do not use for any special occasions - you will be disappointed.

ilfracombe town avoid at all cost,unless you like litter ,rough pubs and boarded up hotels.

Lynmouth Small selection of shops here, but nice art galleries

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Other names for Sandy Cove Hotel

  • sandy cove ilfracombe
  • sandy cove hotel
  • hotel sandy cove
  • Address: Old Coast Road - Ilfracombe - England - EX34 9SR - United Kingdom
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6.9/10

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