The Southgate Hotel, Exeter
Reviews - The Southgate Hotel
Read 396 additional reviews of The Southgate Hotel at TripAdvisor.
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Historical Traveller Reviews of The Southgate Hotel
Excellent servicefrom TMBWarwickshire
Another excellent stayfrom deedee9
An Excellent Choicefrom ABull
As we had an elderly relative we asked for a ground floor rooms for ease of access. These were a bit small and rather dark, although I understand the rooms on the upper floors are nicer.
The hotel is centrally located and has ample parking, which is a major boon in exeter
All in all a very good choice
Great Service and Great Food!from devilgirl666
We stayed in the Berkeley suite for 2 nights and it was spotlessly clean, although some of the fixtures were tired looking (ie, the dressing table mirror was broken and a vase very badly chipped) .
The reception area is very grand and the lounge is comfortable, and although drinks are a little pricey the food was more reasonably priced.
The reception and restaurant staff were very polite and smart at all times. The food was very good - the breakfast selection was very extensive.
I would stay there again as it is very centrally located for both the main shopping area and the quayside (Which is definately worth a look) But I would hope that they have a refurb soon.
Not Badfrom mrxc
Rooms are ok, small but everything you expect in a standard double room, the decor a little tired, bathroom tiny...
Food ok nothing special for a four star hotel, staff in restaurant looked after us very well. Leisure complex quite small so only used it once, compared to other macdonald hotels it was a let down. Would we stay again.....??? probably...
OK but nothing too fancyfrom Scrollop
Under management of the Macdonald group the furnishings are decidedly scottish with tartan carpets and lot's of couches in the lounge.
We booked one standard room for the Easter Weekend for £130 for one night.
The room was fine, though a little tired. Imagine a comfy Scottish hotel rather than a swish new place. The bathroom, however, needed refurbishment. There was a leak (from the toilet?), the hot water took too long to kick in, and wasn't that hot. So, a little disapointing for a 4 star hotel.
Breakfast was £19.50 delivered to the room or £16 in the restaurant, so we opted for a local cafe. Strive for a deal with breakfast included.
The location is fine, situated near (5 min walk) the Cathedral which seems to be the hub of the town. We agree with a previous reviewer the "high" street is just a glorified mall. Nice period buildings dotted around the town, though.
Next time (if there'll ever be a reason to return to Exeter) we'll try somewhere else, though this could be the best hotel in a small town like Exeter.
Nice place for a small city like Exeterfrom epharmacist
There was nothing else near the hotel except businesses. You had to walk a couple of blocks to High Street which is practically an outdoor mall with department stores, Laura Ashley, Gap, H&M, etc.
I also took advantage of Exeter's Red Coat Walking Tours which meet near the Cathedral Close. Look for the sign across from some little hotel on the lawn. This is a free walking tour guided by volunteers. I did a tour of the Catacombs, the churches of Exeter, and Medieval Exeter. The guides were very nice and extremely knowledgeable. These tours made my stay in Exeter a thousand times better than it would have been without them. Don't miss the tours!
It desperately needs a complete refurbishment
The staff need to be re-trained on the art of customer service
The dining experience is de moralising
I arrived to be allocated a room on the ground floor - twin beds instead of the double i booked, the room smelt of cigarette smoke despite it apparently being a non smoking room, the shower temperature function did not work, one bed was broken and the aircon/fan did not have any 'guts' to it.
Reception did not seem to be bothered by the above issues and only after speaking to the duty manager did they agree to change my room...but not until the next day. The next day they did move rooms for me and even transferred my luggage. However, i later found out that they had lost my shoes in transit - an hour after reporting the lost shoes I went back to my old room to retrieve them myself (even though numerous staff members had promised to do this for me).
A fire alarm at 1am also didnt help to improve my views of the hotel - especially as the staff appeared to have no idea how to react in such a situation.
The gym is basic but OK, the pool, sauna and jacuzzi are very nice. I think they are the only positives. Breakfast in a room with the most vile decor you could imagine together with staff who act as though they have been imprisoned does not help to get the day off to a good start!
For a £110 per night, I expected far more, especially since i have stayed in a number of other MacDonald hotels - Holland House in Cardiff and the Randolph in Oxford being the two most recent stays and both of these are far superior to the Southgate.
Do not stay here unless you really have to!
£6 a glass of wine!!!from matt73
Whilst we were at the wedding we decided to check out the room which our friends had booked into. The room was very small and had a room over looking the car park. Let’s just say it was adequate and leave it at that. It was definitely not worth the £100 they paid for it, let alone a £160 the hotel was charging normal guests.
The bar……now this was an experience. Drinks were extremely expensive. A round of 4 drinks was almost £19. A glass of wine was £6. What they don’t tell you is they charge 12.5% service charge on drinks at the bar, and this charge wasn’t for the bar staff to bring the drinks to your table, it was just for them to pour the drink and place it on the bar where you were waiting. I don’t quite understand why they were charging this just to hand the drinks over to you can then for you to carry the drinks back to your table???!!!!!
All in all the wedding went well but people were put off because of the prices.
So datedfrom A TripAdvisor Member
Our room was in need of an overhaul it was so 1970's and shabby worst was to come when we tried to sleep on our lumpy bed the springs were definitely on their way out.
Breakfast was fine and the staff were friendly but our stay overall was a waste of time and money we will not be returning. This is a Macdonald Hotel and they need to get a grip.
Top Local Tips for Exeter
Gift shopping Take a trip to the Quayside for quirky antiques and gift shops.
Cathedral by night Make sure you see it, it's gorgeous.
Cafe rouge Ate in cafe rouge and the food was very good and service excellent - try the lemon tart
Other names for The Southgate Hotel
- mercure exeter
- accor southgate exeter
- Address: Southernhay East - Exeter - England - EX1 1QF - United Kingdom
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