Sands Resort Hotel

, Newquay, United Kingdom
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Sands Resort Hotel

, Newquay
3 star

Rooms: 73

Watergate Road - Newquay - England - TR7 3LX - United Kingdom Hotel Website | | 44 01637872864
333 Traveller

Reviews - Sands Resort Hotel

2/10
Poor
Submitted by: Emma in 05/09/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
On arrival the rooms were poor, cheap bedding and poor decoration, tiny bathroom - I was lucky enough to see in small print on the website most of the 2 bed rooms only come with dividing curtain so we requested on ewith a door but many hadnt spotted this and complained bitterly to reception. The food was also not of a great quality, the day we arrive the kids tea had 4 types of cabohydrate and no vegetables - as it was Sunday! Fruit was also poor being either apples or oranges or as a treat tinned peaches. The kids clubs were great but they only had 3 spaces for under ones so the baby could only get a place 2 mornings out of the 7 we stayed as you can only book childcare on arrival. Outside kids facilities were good but as a family holiday the overall rating was poor and we certainly wont be returning or reccommending this hotel to anyone

Historical Traveller Reviews of Sands Resort Hotel

Always a fantastic experience...for everyone!

from MemberSouthWest
I have already posted a review on here about the Sands Resort, but after recent reviews I felt compelled to write again.

I am 25 and took my first holiday to the Sands when I was 5. Since then I have returned numerous times for family holiday but also adult only breaks away with friends and family and have never had anything less than a fantastic time.

This is a Cornish, family friendly, relaxed resort that caters for children and adults. It tends to attract like minded people who come away wanting friendly service in a relaxed atmosphere – not be waited on hand and foot.

Without wanting to labour this point too much I must argue against the comments that have been made about the staff being rude – this is nothing other than an pure insult to the staff at this hotel who work tirelessly to provide excellent service.

To demonstrate, myself and an adult only party of 14 went to the Sands in December to celebrate my Dad’s 65th birthday. Despite the hotel normally not being open for ‘normal guests’ the staff at the Sands welcomed our booking with open arms. On the Friday night we had the entire hotel to ourselves and rather than put skeleton staff on which most hotels would, we had the full attention of staff in the reception, beauty spa, restaurant and bar. The events manager, Leeanne even booked a music quiz to keep us entertained and the bar staff ensured that the drinks flowed all night long. I strongly suspect you would struggle to find many hotels that would do all this for £50 pppn. On the Saturday night the hotel was open for Xmas parties and really busy. Yet at no point did we feel overlooked – special mention must go to Leeanne who made sure that everything ran smoothly for us and made my Dad feel really special. During the evenings the restaurants managers Terry and Janey were fantastic who made sure everyone was happy without breathing down your neck every 10 minutes. What I will say about the staff is that they treat their guests with the same respect whether you are 5 or 95 – in turn they expect the same back from their guests.

In case you think I am biased I would say that I work for a large company based in London where the senior partner and many of our senior members of staff also have been on holidays to the sands many times and think it is a perfect family retreat.

In short if you looking for a relaxed, unpretentious, family focused holiday and are reading the reviews on this page and have still not made up your mind on whether to book – do it! I have seen this hotel as a child, teenager, stress induced student taking my finals and now as an adult and every single time it has exceeded my expectations.

Best Family Friendly Hotel Ever!

from charliesmumLondon
This hotel has everything you could want for a family with young children. The rooms have a separate sleeping area for the kids, dvd player, Sony playstation, and for the adults a huge king size bed! There are children's clubs every day for all ages, plus entertainment for the little ones at tea time. There is a lovely pool, fantastic spa, and the staff are all really friendly and welcoming. But the best deal by far is the meal arrangements - we fed our boys at 5pm, then put them to bed at 7, switched on the babylistening machine, and had a lovely dinner ourselves in the restaurant. The food was also really good!

I can't recommend this hotel highly enough - if only we'd found it years ago!

The Perfect Escape

from jltaylorCornwall
As someone who has used The Sands for conferencing facilities as well as staying there personally I can't recommend it highly enough.

The venue is relaxing and beautifully presented, with staff that can't do enough to help and excellent food. Everyone is catered for with clubs for children of all ages, and the Spa on site is the perfect way to relax.

I would definately recommend The Sands to anyone whether they are looking for the perfect business venue or relaxing private escape. They are extrememely helpful and professional, and it is always my first choice when booking anything in the county.

These people are so helpful!

from GaryH2UK
We use this hotel for a two day residential. They are superb.

As you can imagine running a conference for a 100 is no mean feat but they rise to every challenge. This year we had six people turn up that hadn't booked. It was sorted with the minimum of fuss. Extra rooms, extra seating, extra meals, no problem.

The two new conference rooms are a great asset as is the freely available internet access

The feedback on the venue from the delegates is always positive. Praise for every aspect of the hotel. The food, the service and the staff. I'm sure most of them book for the hotel and not the conference. This year some of the delgates brought along their partner for the evening meal. Always a treat

The rooms are large and well suited for families, always clean with some fantastic views over the coast, the swimming pool is great.

I now even take the family for a weekend away and its only 30 miles from home!

Learning at the Sands Resort

from kenwyn44
I have used The Sands to organise a number of training sessions for executive leaders and have really enjoyed the quality of service, including equipment to enable effective learning, and the quality of food and drink. At the end of the events, evaluations rate the hotel highly and this leads to repeat bookings; a win/win situation. The spa facilities, pool and stimulating coastal views all add to the experience of the Sands Resort.

Happy New Year

from lightfeet
We have just returned from a 4 night New Year break at Sands and have had the most wonderful time. Our two sons aged 9 and 6 were full of beans each night after having had such a lovely time at the early evening entertainmnet and kids clubs. My husband and I were able to relax during dinner knowing that the children were being so well cared for by the friendly staff. Our children also enjoyed the independence and freedom they had when wandering around the hotel, often only finding us to top up their supplies of 50p's for the games room!!
The hotel had arranged a variety of daytime activities for families including a treasure hunt, quiz and football match.
We also found time to walk to Watergate Bay, play golf, cycle to Padstow from Wadebridge and swim daily.
New Years Eve was a super, well organised evening which went on into the early hours of the morning. The hotel had only opened half of its rooms which meant everything was more intimate and friendly. We last visited Sands 3 years ago and were charmed to know that many of the same staff still work there and remembered us. We look forward to returning for the next New Year break.

Family-tastic!!!

from F.p.morris
We have been going to sands for about 10 years now and we have enjoyed every stay! It's the ideal location to while away the last weeks of the kids summer holiday. The hotel caters kids of all ages leaving the parents to relax and enjoy themselves too. The place is friendly, informal and stress free. kids can be themselves like they are at home without fear of retribution. What more could you ask for from a hotel perfectly placed above the sea on the north cornish coast.

Dont bother unless you have a small person with you

from smiles12345
This resort is great for those of you have kids and want to be out of the main/buzzing area of Newquay, close to beautifull scenery with lots of activities. Sadly as we dont have kids we found it a little isolated and to be honest a little boring.

We were a little dissapointed as the resort is marketed as a Spa resort - on arrival we found a huge coral 1970's style affair, no pictures actually in the brochure. Nice 9 hole golf course which kept us amused, indoor pool though there were usually a parent and kids in there bobbing round - nearest pub about half a mile walk down a steep hill but the locals are friendly and let us try and beat them at pool.

Breakfast was a bit odd - for some reason they only use side plates and serve only 3 hot items plus toast/bread and the smallest croissants I think I have ever seen. In addition you have to it where the very strict restaurant manager tells you on the first morning..for the duration of your stay.. Also a LOT of small kids who quite naturally want to scream with excitement...its great am sure if you have kids and want to be with the crowd...I can see how it appeals to worn out parents (spa, golf and activities for kids) and that really is where its best suited...couples dont be fooled this is a very family orientated place. If you are looking to break free from the hotel and like variety would suggest maybe staying elsewhere for example in Newquay where there is a bit more action - for example you would easily have to get taxis if yu both wanted to drink.

The staff are great..mainly from NZ - they opened the bar when it ws closed between 2 and 4 to get people drinks, and were generall very welcoming.

A complete nightmare - overpriced and shabby

from cbukmedia
If you're searching for a hotel that's in dire need of a makeover, where the breakfast is so depressingly bad it groans on your plate and screaming children keep you awake all night, then look no further - this is your 'dream' holiday.

My partner and I stayed here for a few days' break and ended up feeling as though we needed another holiday just to recuperate. We paid over £100 per night and the room was dreadful - soiled carpets and ill matched furniture that looked as though it had come straight from a car boot sale was only the start of our ordeal. The exterior gives a hint to its inside 'splendour' - a council block painted pink is about the height of it and needless to say, I found it NOTHING like the pictures led you to believe. Be warned - this is no peaceful retreat; with toddlers wailing next door through the paper thin walls for the whole duration of the night you'd be forgiven for thinking you were on a day trip to Chester Zoo or in the midst of a school playground. If only we'd known how awful the breakfast was going to be we would have attempted to catch up on a few hours' shut-eye and slept in late instead. The dire excuse of a so called English Breakfast was about as 'Full' as Lakeside Shopping Centre on Christmas Day, with half of the ingedients mysteriously missing and the fried bread resembling something you may scrub your wok with (if there's nothing else to hand). Oh what did we do to deserve this!

Seriously, this is about as bad as it got in all of my 49 years - the price just adds insult to injury. If you've got half a dozen chimps you'd like to entertain then this may suit you down to the ground - but you'd thank me for not giving these people any of your hard earned cash and consider staying at the Watergate Bay Hotel just down the road instead; the management may also be slightly less rude. It may be a smidgen more in money but believe me, it's worth doing 500% otherwise you'll end up probably regretting it.

A most unpleasant experience for us, I'm afraid. Did I mention I may not be going back?
Management Response from SandsResort
This party of guests came to stay at Sands in order to attend a wedding at nearby Watergate Hotel. They possibly misunderstood that we are a family resort hotel (which is clearly what we advertise ourselves as); they seemed to want a quiet spa hotel and may have been happier with less children about.

> Members of this party upset other guests by the use of bad language in the bar, upset staff by making lewd suggestions and at 2.30 am insisted on being given the owners telephone number so that they could call him and insist on the bar being re-opened for them (as they had £500 in their pocket that we should be grateful for!) The conversation
ended with a torrent of bad language and abuse.

> Despite disliking the hotel so much one of the party chose to stay on an extra day and no one asked to leave or be moved to another hotel.

> This guest was given a 50% reduction for her nights sleep being disrupted by a crying child and was offered an alternative room which she declined. (Unfortunately babies do cry sometimes and that can be heard through most walls)

> When as a hotel fail to meet expectations we will always respond helpfully to guests who are polite and treat us with respect, in this case as you can imagine we were pushed to the limit.

> Anyone who describes the children of our guests as "Chimps" is not welcome here and we are happy that they won't be returning.

> We would be happy to show any potential guest testimonials from our many guests who understand the family nature of Sands. We feel that our trip advisor reports from families who stay at Sands stand up well
against those of this guests recommended hotel, Watergate Bay Hotel.

We offer families a value for money resort with spa and sports facilities, if however clients want a luxuious spa with no children in sight, we cant offer that, especially not for £50 per night.

loved it!

from dutchmum
I must say we liked the food! Our 2 oldest children (9 and 7)chose from our menu, so they had salmon, swordfish, beef etc, which all was excellent. They also liked being able to choose starters such as shrimp cocktail, duck pate, soup, tomato and mozzarella saled etc. And of course the desserts were a great hit. The choices for the 3 year old were a bit lacking -- peas every day did get a bit boring.

The kids clubs and the creche were excellent, as was our treat, the spa. We absolutely loved the body boarding, and how great is it to just hand your dirty wetsuits to the hotel attendant, only to pick them up again in the morning, clean and dry!!

The bar should open earlier in the morning, so you could order a latte while the kids are running around in their clubs, doing scavenger hunts and such. Otherwise, we were v happy!

Top Local Tips for Newquay

Fifteen Book a table for lunch on line at Fifteen, the reataraunt on Watergate and walk the coast

Dining at Jamie OLiver's Fifteen Book ahead and ask for a window table at Fifteen.

LOvly cliff walks Walk along the Cliff path and enjoy the Scenary

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Other names for Sands Resort Hotel

  • sands hotel porth
  • Address: Watergate Road - Newquay - England - TR7 3LX - United Kingdom
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"Poor" - Emma

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