Historical Traveller Reviews of Cotswold House Hotel
We stayed for 4 nights in the Fall. After reading such great reviews, I was excited about the stay only to be disappointed by the RUDE service. First, I called to make the reservation. The receptionist sounded hurried, said she was on another call and that she perferred if I just emailed her instead. We arrived during the late evening; I suggest arriving in the day since the sign for the elusive parking lot is the size of a post it note and nearly impossible to find. Check-in went okay allthough the previous reviews about the snooty owners are spot on. She acted as if she was doing us a favor instead of having us as guests in her hotel. The food and drinks in Hick's are average and the staff must be family members of the owners to behave as unprofessionally as they did (asking for a drink is a real bother). The staff actually gossiped loudly with each other about the guests while at the bar. The room had some nice touches such as a very comfortable mattress and great maid and turndown service. However, the room was smaller than I expected and the towels in the bathroom were stained. It did have a great shower. The closet is the smallest I've ever seen. The price was about $470 per night, which I didn't think was out of line for the area. Breakfast is okay but the staff rudeness extends there as well. All in all, there are far better places to stay in the cotswolds. This place was snooty without much to back it up. I'd stay again if I got a deeply discounted rate. Also, I suggest staying in a larger room than the King. Location is perfect.
A bad experience turned good
My husband and I decided to treat ourselves to 3 nights at the Cotswold House Hotel after reading reviews in Mr and Mrs Smith. We've stayed at 4 of the featured hotels from the book before so we knew we were in for a speacial treat and at Â£400 per night, we were expecting something more than a little special. The staff at the hotel were so rude to my husband and I that we checked out early having paid in advance because they made us feel that uncomfortable. EVERYTHING was too much trouble - we asked for dinner reservation to be moved by 30 minutes - we got loads of sighing and huffing from the owner, I asked for a firmer pillow (the hotel has a menu dedicated to bedding and prides itself on their range) - this was met with a really big sigh as though I had asked for the sheets to be ironed in Marrakesh! We hid out in our cottage (Hidcote) which is lovely but not great value and when my husband asked for directions to a nearby beauty spot,the very rude man in reception huffed and puffed as though we were a real chore to deal with. I have never faced that level of poor service. The Brasserie and restaurant are soulless places with average food and we were put on a table near the hatch in the Brasserie and after ordering our coffees, we had to endure the waitress moaning about having to work such long hours and having to make cappucinos which she hated! Outrageous. This obviously ruined our holiday and we wrote to the owners to complain and didn't expect a response as one of the them was the rudest by far. Surprisingly, we received an apology explaining they had 2 weddings on that weekend and that was why we received less than good service. They offered 2 free nights at the hotel which we passed on to the in-laws. Thankfully they had a wonderful stay and loved the nearby walks and the food in the main restaurant. This is a revised review because Cotswold House deserve the credit for remedyiong the situation which they did very promptly.
smoothly does it
from A TripAdvisor Member
Just had 1 night here - would have loved 2!! After finding the secret carpark (not easy on a wet and windy late october eve) note to owners .... better instructions please!! the rest was plain sailing...apart from the dark garden you have to navigate through en route to the main house.!! We were welcomed into a really sumptuous and relaxing "boutique" hotel. Well kitted out with wonderful designer glass and funky artwork - a visual treat. excellent service, great grub and breakfast served till very late on the Sunday a.m. NICE TOUCH - I wish all hotels did this. A bit toppy with their room rates - paid £ 265 B & B but in this day and age, you pays your money.....
We would love to have stayed longer
from A TripAdvisor Member
My husband and I and some friends checked into this hotel for one night. We loved it. The staff and service throughout were faultless. The restaurant was wonderful - both at dinner and breakfast. It's not cheap - but it's well worth it. We had a wonderful time.
Lovely hotel, charming staff
from A TripAdvisor Member
My husband and I visited this hotel midweek for our anniversary and were delighted with the service and ambience of this charming little hotel. Our room was upgraded (we stayed in room 24) and nothing was too much trouble for the staff. The food was delicious (breakfast was particularly good) and if I were to have a complaint it would be that there was no air conditioning in our room so it was a little warm, but there was a fan in our room to alleviate this, and even with the windows open it wasn't noisy enough to prevent us from sleeping. I would definitely recommend this as a romantic getaway.
After searching the net (also Mr & Mrs Smith guide) I decided to stay at the Cotswold House Hotel to get engaged to my future wife. We stayed for 2 days in room 25 (great view!) and only really left the room for dinner on the first night (this resturant should have a Michelin star) and breakfast on the 2nd morning. Room service was excellent and so was the choice of DVD's to watch on the Bang & Olufsen TV! The bathroom was, however, a bit small. When I've saved some more money I'm returning!!
A breath of fresh air
We've always loved this part of the country and wanted a well-deserved getaway for a couple of days. We certainly found it. This hotel is quite unique, not just because it's stepped outside the hotel norm in terms of decor (with its wonderful lighting, quirky glass sculptures and touches like the steam room in our bathroom!) but also in its attitude. We hate hotels were the staff seem to creep up to you. At this hotel we felt like we were staying with mates. Staff asked us what we'd done during the day and that we mustn't miss Hidcote gardens (we're glad they recommended it!). When I bumped into a waiter later on the High Street, I got a big smile. That meant as much as super TVs and bedding you can choose. A great find and we came home feeling we'd had a lovely (and very romantic!) break.
Wonderfull setting, Good weekend.
My wife and i stayed at this Hotel back in June 2005. We picked this Hotel because of the recommendations in the Mr and Mrs Smith guide. After a 10 minute search for the car-park everything else was plain sailing. The Manager(sorry if you are the owner...nice choice of ties by the way!) couldnt have been more helpful. We were shown to our room (No 14) and were very pleasantly surprised by the high tech spec of it. I watched the Formula 1 Grand Prix which wasnt really a Grand Prix( The USA race) while standing in the shower, on a TV which was built into the shower wall, in our large bathroom. We could choose several different lighting effects from a choice of light fittings including wall/ table and ceiling lights including a lighting effect head-board.The room was very quiet and we were not troubled by any noise what so ever.
On exploring the extensive gardens we found the terrace where we sat and had a wonderfull jug of Sangria with a delightful American couple who were also staying there.They had one of the cottages with its own small garden and private outside jacuzzi. The gardens are magnificent. They are extremely well maintained with some very interesting specimen plants and trees. The glass ornaments/lights in the garden are spectacular in the daylight, but at night when they are illuminated with fibre optics they really come into their own. The art-work in the hotel in my opinion was extremely well chosen. The restaurant was delightfull and the food was above average. Again the Manager/Tie man was very entertaining with his humour and service. All in all we found this hotel to be excellent value and the staff were all extremely friendly.
The only small criticism we had was that because of the numbers at breakfast the service was slow but then there was a coach party came down all at the same time. Other than that we have recommended this establishment to several of our friends and we would certainly return for another great stay.
Will we return !!!
from A TripAdvisor Member
Found this hotel whilst exploring the cotswolds and what can I say, a absolutly marvellous hotel. We stayed in one of their new rooms " a bath to die for" and a shower room that we both could not leave. Food fab, a wine list to suit and an atmosphere that's really very down to earth. The Staff were the best, freindly and very professional. If only every hotel was like this!!!!!!!!
Dire snotty hotel
My husband & I have visited Chipping Campden on numerous occasions but this time thought we would treat ourselves & stay at the Cotswold House Hotel. It turned out to be a hugh disappointment & the reality certainly didn't live up to the web site. I found the owner cold, aloof & decidedly stuck up, she seemed more interested in securing our agreement to dine in the restaurant, which she didn't get despite telephoning our room again some 15 minutes after she had supposedly left us in peace. The room was one of the pokiest I have stayed in & you had to negotiate your way around the furniture in order to avoid colliding with any of it. The bathroom was a joke, my husband is a strapping 6 foot 2' & had to edge into the room sideways to fit, you couldn't lie in the bath as some idiot had decided that the spot where one would normally place one's head was the perfect place for a whacking great big wall radiator which took up all the room. Whilst mod con's such as DVD players etc are all very nice the lack of any adequate sound proofing isn't really a compensation.
The breakfast was pleasent enough but it's about the best thing I can find to say about this dreadful hole of a hotel.
Top Local Tips for Chipping Campden
If you want your budget to go further
If you're combining site seeing or theatre, dine in Stratford upon Avon, good pre-threatre deal in known chains like Cafe Rouge.
The Six Bells
Good fireside pub dinners
Get a window table
The restaurant overlooks the garden - request a table by the window if you can.