Historical Traveller Reviews of The Chester Grosvenor and Grosvenor Spa Hotel
We stayed at this lovely hotel recently. What a refreshing change from most of the mediocre hotels who call themselves five-star. This one really is! The entire experience from the moment you step out of your car in the free carparking facility attached to the hotel is one of refined, old fashioned (in the best sense) luxury service. It is quite expensive as you might expect but we got our room nearly £100 cheaper by booking at Superbreak.
The rooms are lovely, the facilities and service superb, the staff helpful, polished and professional, and the food great. Also, it's slap bang in the middle of this gorgeous old town, so very well placed for great shopping!
What more can I say - I wouldn't look any further.
Great hotel in a great location
Stayed here for 3 nights in Oct for our anniversary. Found it cheaper on the internet than booking direct,and gratefully received an upgrade after being cheeky and asking the hotel for one!The deluxe room looked onto the main street and the noise from shoppers was hardly noticeable. It does have to be noted that late at night there was some noise from drunken youngsters.Obviously this was no fault of the hotel-just the drinking culture we've come to know so well in the UK and the price paid for being central. It didn't spoil the stay at all.
The staff were attentive without being intrusive and dining in La Brasserie can be recommended.
A great hotel providing a great base for seeing Wales and the uniqueness of Chester itself.We will return in the future.
One of the Best
This is THE place to stay in Chester. Right in the heart of the old town and within walking distance of all the sights. Excellent staff and superb rooms. I think you'll like this one.
2 things to know: 1) Although the hotel is prominent it is somewhat difficult to find in the narrow, winding streets of Chester. It is just adjacent to the famous Eastgate Clock so follow the directional signs to the clock and you'll be very close to the hotel. 2) If you're arriving in the daytime the street in front of the hotel is a pedestrian zone so you'll have to approach from the parking garage attached to the rear of the hotel. In the evening, however, you can just pull up in front of the hotel and the doorman will unload and park your car for you.
I stayed in Chester Grosvenor last August with my husband and my son.
We were doing a tour in England and Wales and we have stayed there for one night .
It was the day of Chester races and the town was very busy!
The Hotel has a very nice location just in the town center with many restaurants and shops in the neighbours.
The room was large and clean as well as the bathroom,but it was impossible to sleep in the extra-bed that I have requested for my son!!
The bed was so soft that when he tried to lay , the bed falls down on the floor!!( I have paid 15 GBP plus 10 for the kids breakfast!!)
Anyway, I think there are not better options to stay in Chester,but perhaps there are cheaper options...
The breakfast was good.
An Excellent Hotel
This hotel has become a particular favourite of the family. We have stayed nine times in the fabulous Presidential Suite and we've have very rarely had any cause to complain. The staff are very friendly, all know each and everyone of our group by name and immedialty greet us on arrival with open arms. They are very helpful, making sure that they deal with our every request and whim. The suite is large and comfortable, with Plasma TV's, DVD players and recorders, great to keep the kids entertained! For a family staying in this suite, an interconecting door to another twin bedded room allows for privacy between the two groups. We have only ever used room service for breakfast and evening meals, which are large, plentiful and very tasty! Due to the fact that the service is very popular, it can take a while for the food to reach the room, but this is no different to room services in most top class hotels we have experienced. Over all, we cannot recomend The Chester Grovenor enough, giving us each and every time a very satisfactory stay.
I stayed for one night on September 22 with my brother. The bed in the room was a king, but since there were two matresses, we requested that the beds be individually made. The concierge advised it would probably not be a problem, but it was not done, and no message to that effect was conveyed. The room was beautifully furnished, but rather small, in spite of the price. Dinner was in the Arkle, an over-priced restaurant in the hotel. All of the staff were French, and had an attitude. Their accents were so thick as to be indecipherable. We had requested an 8:00 reservation, but were told we would have to make it later, since the restaurant was fully booked. We had a drink in the bar, and there was nobody in the restaurant before our seating. In fact, there were only about 3 tables occupied the entire time we were there. Although my brother could not eat bacon and spent about 10 minutes communicating this to the waiter, his dish came covered with bacon bits. He just pulled them off, since he did not want to go through the ordeal of dealing with the waiters again. The restaurant did not have the air conditioner on, and by the end of the meal, we were thoroughly soaked through our mandatory sports jackets. The room air conditioner was not working, so the room was sweltering. What was worse was that at about 2:00 am and for at least another hour, the pubs in town closed, and loud/drunk people were yelling in front of the hotel. I called the concierge to complain, and his attitude was, "oh well." There was an ice bucket in the room, so I assumed there was an ice machine in the hall. Unfortunately, I was advised that I would have to order ice from room service. It seemed strange that a five-star hotel did not turn down the beds at night. Everyone on the staff seemed to have his/her hand out, and while the hotel should have exuded class, it was more appropriately crass. After spending close to US$1000 for the night and dinner and breakfast, I felt like a chump for believing all the glowing reviews. If the good location in a beautiful town is worth the price and the attendant lousy service, go to the Grosvenor. However, it was my worst hotel experience in England.
from A TripAdvisor Member
I stayed at this hotel weekend of 13th August in an executive room. It was fantastic and the service excellent. Even the fire alarm going off at 0430 and having to evacuate our room could detract from the outstanding quality of this hotel. Worth the upgrade to executive. Our bed was huge and the room beautifully decorated. I never ate in the Bistro or Arkle which both looked really nice , but instead ate at Brasserie 10/16 short stoll away. I have to give the hotel 11/10.
A superb hotel
We stayed at the Grosvenor hotel on 20 August as our son was getting married in Chester (not at the hotel). The hotel was superb, the staff were efficient, professional, helpful and friendly at all times. Both rooms were beautifully furnished and equipped and the valet parking service (on a busy race meeting day) was invaluable. The hotel experience helped make a very special day even more memorable.
Booked a last minute 2 night stay in a classic room. It was the smallest hotel room I have ever stay in, located on the top floor. Furnishings were to a high standard and the bed very comfortable but, it was impossible for two people to move in this room at the same time. The bathroom was also the smallest I have ever been in, approx. 12 inches clearance between the door and the toilet. The shower was over the small bath with a flimsy shower curtain, although it had a power head it was not a power shower and only worked on one setting. The air conditioning was noisy and not very effective the room was very stuffy.
We ordered room service for morning coffee on both mornings, the first morning we were served tea, the second morning it arrived one hour early.
The meal in Arkle was excellent and of Michelin star standard, although the waiters came across as rather arrogant and would huddle in a corner speaking French (a comment I had read in another review). In contrast the meal in the Brasserie was tasteless, completely bland but, our spanish waiter very pleasant.
The room was certainly not worth even the reduced rate we paid. I would advice you to check the size of room and bathroom before parting with your money.
Five Star Luxury and Indulgence!
from A TripAdvisor Member
My husband and I recently stayed here for his birthday and we were absolutely thrilled to receive a free upgrade to the Prince William Suite. It was total luxury! Even though we only stayed for one night we both felt as though we had been away for a lot longer because the room and hotel were so relaxing. All of the staff were so smiley, friendly and helpful - nothing was too much trouble for them. The service was totally professional but not at all snooty (which occurs in some five star hotels). It was really useful having the valet car parking and they even loaded up all of our luggage when we left - we felt thorougly spoilt! Room service was very quick and everything was of an excellent quality. The Brasserie was excellent for cocktails before dinner - they were quite reasonable in cost and absolutely delicious! We didn't have dinner in the hotel as there were so many restaurants in Chester to choose from. The breakfast was delicious with generous portions. The Library is the perfect place for afternoon tea for those who like a more formal setting. The location of the hotel couldn't have been better - right in the centre of Chester - great for shopping and sightseeing. However, the hotel was very peaceful and we couldn't hear any outside noise at all. I would 100% recommend this hotel to others - it was faultless.
Top Local Tips for Chester
Book online to avoid queues when you get there. Oh and arrive as early as possible - there's loads to see!
Before you arrive, ring ahead and get the concierge to book you a table at "Upstairs at the Grill". It's an exclusive little place five minutes walk away, where you have to ring a hidden doorbell to be let in. Done out like a gentlemans club upstairs, you come downstairs to eat your meal, before going back upstairs to fall into deep settees for your coffee. I was even greeted at the door with a "Happy Birthday Mr Smith" as the concierge had passed this information on to the Grill. Litlle details like that make a difference.
Follow signs to city hotels
Not an easy place to find