Rowton Hall Hotel & Health Club

, Chester, United Kingdom
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Rowton Hall Hotel & Health Club

, Chester
3 star

Rooms: 7

Whitchurch Road - Chester - England - CH3 6AD - United Kingdom Hotel Website | | 44 01244335262
148 Traveller

Reviews - Rowton Hall Hotel & Health Club

1/10
Rude staff, extortion of guests with extra charges
Submitted by: Emma in 21/07/08
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Special Interest/Event
Not happy at all! - We stayed here for one night for our friend's wedding in June 2008. The venue was nice, as was the wedding ceremony, the meal and the evening reception. HOWEVER - We were incredibly disappointed with Rowton Hall when we came to check out the following morning, after they double charged us for the room, an extra £145! Our room had not been ready on time and when we went to the room it had not been cleaned and there was an ashtray full of cigarette ends on the table. My friend and I are both smokers and so later on in the day we went to the room to freshen up, and after checking that there were not any 'No Smoking' signs in the room, or in the guest information brochure or on the door, we had a cigarette in the room, as we fully believed we were able to. No member of staff had made us aware that the room was non-smoking and there were no signs anywhere. On checking out the following morning we were charged an extra £145 - we challeged this and were informed that becuase we had smoked in the room it would not be able to be used for anyone else that night which is why they were charging us an extra £145!! DESPITE the fact that they had let the room out to us the previous evening after someone had smoked in the room! We have written to the hotel several times stating our disappointment and requesting a refund but have not even had a reply which is totally unacceptable. It would appear that Rowton Hall are purposefully making extra money this way by purporsefully NOT putting any signs in the bedrooms (which I have since discovered is a breach of legislation). We were also very rudely dealt with by staff and I would certainly never return to this hotel. We were appalled by their treatment of us and their subsequent failure to refund our money or even respond.

Top Local Tips for Chester

walk to Chester we walked from the village of waverton along the canal towpath into Chester, it is flat and a pleasant walk, took about an hour.

Great Shopping GO to CHESTER, just for the shopping . Its fantastic

Shopping and Eating Chester is a great place to go there are lost of different places to eat. Lost of different cultures. It also has a great range of shops from the comercial shops to boutiqeus finding that something a little bit unusual.

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Other names for Rowton Hall Hotel & Health Club

  • rowton hall hotel
  • rowton hall chester
  • hotel rowton hall
  • hall hotel rowton
  • Address: Whitchurch Road - Chester - England - CH3 6AD - United Kingdom
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