Crabwall Manor Hotel

, Chester, United Kingdom
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Crabwall Manor Hotel

, Chester
4 star

Rooms: 42

Parkgate Road - Chester - England - CH1 6NE - United Kingdom Hotel Website | | 44 01244851666
354 Traveller

Reviews - Crabwall Manor Hotel

Historical Traveller Reviews of Crabwall Manor Hotel

A Wedding To Remember

from Top_Princess
... but not necessarily for all the right reasons! It's a beautiful hotel in a lovely location, but a few things almost marred our perfect day. I won't go into all the details but list the biggies here. There was no hot water in one part of the hotel on the Saturday morning, (cue lots of guests running around trying to shower before the wedding) I had to run to the spa for my shower, but at least I gave everyone a laugh running around in my curlers and bath robe! Although I'd asked for my mum to be in the suite next door they put her right over the other side of the building and then refused to move her (?) until we raised a bit of a rumpus. Some of the staff were appalling, really unhelpful and quite surly - not happy when we asked for our warm Kir Royales to be returned - I know how dare we. However some were really lovely, and helped turn things around. Fair play to Crabwall though, after writing a letter of complaint they've offered us a free weekend stay - but dare we go back?????

Generally very poor

from mightymarge
We booked this hotel for a birthday treat for my husband and our family. We arrived on 2nd Jan for 1 nights stay and booked 3 rooms altogether. My husband & I stayed in a Suite and like previous reviewer, the suite was looking shabby, cracked floor tiles, peeling paint and wallpaper, sealant in bathroom looking dirty and had been "gone over" to reseal rather too many times!

The menu was small and the vegetarian option was non existent , you either had rissoto or nothing! However the worst was the stomach upset that my husband suffered after eating there. He did not have a very good night at all. Not a very nice birthday present. We have since written to the hotel to ask for a refund and are still waiting to hear from them.
I certainly will never be staying there again.

A nice looking hotel but that is all in my opinion!

A little hit or miss!

from ken1969
My wife was looking for a special hotel as a New Year's treat for us and booked us a suite at Crabwall Manor Hotel based on their website. Normally when I book I check online reviews, and we would not have visited had I read the reviews here.
I agree with the gist of most reviews - the hotel is a bit of a hit or miss affair.
Firstly, my wife pre-booked (and paid for) a package of chilled champagne, chocolates and flowers for the room as a surprise for me, but when we arrived these were not in the room.
After complaining the champagne was delivered along with a box of Roses chocolates which were a bit manky - most of the chocolates had clearly melted at some point. No flowers were forthcoming.
The champagne was billed in their wine list at £48, but we were charged £85 for the whole package - flowers, chocolates and champagne. Eventually we were promised a refund of £30 for the lack of flowers but frankly the chocolates were unforgiveable.
However, we were given a free bottle of wine with our dinner as an apology for the lack of flowers and that made us feel a little less annoyed.
We stayed in the Ranulphus suite which is the biggest suite in the hotel. This is a massive and elegantly styled suite but is now looking a little bit worn in places - for example, one of the plug sockets was hanging off the wall.
The rest of the hotel was in generally good condition and quite comfortable but again signs that some areas were a little run down.
The package was for two nights, with a 3 course dinner on the first night, and then a 7 course black tie gala dinner on New Year's Eve.
The 3 course dinner was very disappointing. The portions were very small and tasted bland.
My wife's dessert came with what was supposedly a red berry coulis, but we both clearly tasted onion in this mix and that put us both off our desserts.
The service was hit and miss - when we arrived the restaurant was virtually empty and the service was very attentive - however, once the restaurant got busy the service was pretty poor and ourselves and other diners were having trouble getting the waiters' attention.
We had breakfast in our room the next morning which was passable but nothing special.
They then redeemed themselves completely with the New Year's Eve dinner itself. The meal and service were both utterly faultless.
For midnight, Champagne on ice was provided and the staff were extremely efficient in ensuring it was brought to our table just in time to toast the New Year.

The final saving grace for us was the spa / gym / swimming pool. Very well equipped and clean, the sauna/jacuzzi and pool were just what the doctor ordered to de-stress before the end-of-year celebrations.

One final negative point - there were a few errors on the bill. We were charged for the "free" bottle of wine we had been offered on the first night, and they had not taken off the £30 for the flowers that had not arrived.
Had we not checked and queried the bill we would have been overcharged by about £45.
In all, I think the hotel is trying very hard to be an upmarket luxury hotel and not quite making it - as I say a little hit or miss.
Personally we will not be returning and I could not in good conscience recommend this place.
However I think it does have a lot of potential if they can just sort out some of these little details.

A mixed bag

from njdakin
Quick summary...
1. Rooms: Seems most rooms are long past their best and was told a refurb programme is starting.
2. Restaurant: Good food, good service, good value.
3. Breakfast: A bit disappointing compared to standards set at dinner.
4. Leisure facilities: Very pleasant but watch out for restrictive times for childrens' use.
5. Staff: Generally good, sometimes exceptionally good.
6. Location: Nice grounds, easy access to Chester by car, plentiful secure parking at hotel.
7. We booked through Lastminute and were told by the hotel we had to pay the full bill because Lastminute only make the reservation against a credit card. After we left we called Lastminute to check and were told that was not true, so we had to go back and get a card refund. Be warned they don't always seem to know the full facts at reception.

In Detail...
Seemed very nice at reception but the room we were allocated was of a poor standard. The fabric on the arms of the chairs had worn away completely and the stuffing was coming out, there was a big black stain on the generally grubby looking carpet, the bed cover had large stains on it and a 2inch hole in it with the filling showing through, the wallpaper was peeling or missing. The bathroom was generally looking heavily worn, with a grotty looking glass shower screen that looked like it was hanging on to the wall by a thread.

I discreetly asked at the busy reception if we could look at another room because we weren't too happy with the quality of ours, only to be pressed to describe exactly what the problems were, in front of all the other guests who were trying to book in. I dread to think what must have been going through their minds after hearing our conversation .

We were then helped by the gentleman who runs the restaurant and bar areas, he was brilliant and couldn't have been more helpful and apologetic. He showed us another room which was marginally better but the headboard on the bed had a large L shaped tear on it. So, he went off for a short while amid great apologies but did locate us an executive room which was much larger and generally in much better condition but I did point out what looked like black mildew around the base of the shower cubicle. We were assured it would cleaned while we went out for the afternoon. When we got back it didn't look much better - but we later found the fundamental problem was that the shower was dripping when turned off, and so there is constant splashing in the bottom of the shower and the bathroom fan didn't seem to be working either, furthering the problem.

At breakfast we had to wait 50 mins for what was a rather ordinary cooked breakfast (they'd run out of sausages apparently!) And when I asked for some marmalade to go with my toast they searched high and low but could find none! We didn't bother having breakfast the second day as it finishes quite early if you want a lie-in and didn't seem worth jumping out of bed early for.

Not very good security. When we came back from Chester at 10.30pm there was no one to be seen at reception. So we waited and waited, there was no obvious means to attract anyone's attention, eventually my wife got fed up and went behind the desk and took our key from the pigeonholes which were all unlocked and unattended! No one challenged us at all so I assume there was no CCTV either.

The leisure facilities were very nice, with pleasant changing rooms and a nice pool/steam room/sauna/jacuzzi arrangement. However, when we were checking out there was a lady in front complaining about the fact her kids hadn't really been able to use the pool area because the time restrictions imposed, and that was the entire reason they had chosen that hotel.

Summary: This could be a great hotel but falls a little below par in some areas. My advice would be if you're not happy with the room be persistant until you get one that you feel is relative to money you're spending.

would go back

from A TripAdvisor Member
Beautiful surroundings and ideal for a wedding, 2 there during my stay which where superb. Check in a little difficult wrong key given for the room, double instead of twin, although directions given to room difficult to find through maze of corridors and doors. Room clean but too stuffy, no air, bathroom huge and only 1 packet of biscuits for 2!!! Resteraunt lovely, food gorgeous and service spot on. Bar service terrible had to find a member of staff to serve us every time wanted a drink, then if ordered something to be brought out to you on the terrace had to wait an age. Drinks expensive so maybe as well bar service slow!! Spa and pool fabulous although there was a mix up with some of the treatments and again not cheap. Wouldn't hesitate to go for a meal anytime but would only stay or use spa if on a special deal.

Good and Bad

from themelster
Have just spent a very pleasant weekend at Crabwell Manor but there were good points and bad points.

Was booking the hotel through Late Rooms on the day of departure and decided to contact the Hotel direct to see about availability for 2 nights and when I enquired about the price for the stay was quoted £15 cheaper than the price on late rooms. Check in was very surly (French reception staff) and had to find and carry our luggage to our own room. The room (4) whilst a good size was very average and in desperate need of up-dating, the bathroom was not as nice as my own. The shower had a split in the hose which I reported to reception and which still had one of my make-up wipes tied round it when we left. It was only a shower fed off the mixer taps and would only allow hot water as as soon as you touched the cold tap it went freezing. The tiles were cracked and silicone was the quick fix everywhere.

Having said all this the rest of the hotel was excellent. The meal in the restaurant was the best I have ever had and the service elsewhere in the hotel was superb. The Leisure facilities where excellent and all the staff very helpful.

When I received my bill on checkout was horrified to have been charged £170 per night and not in total as was quoted on the phone. The English lady on reception was very helpful and professional and upon explaining immediately removed the extra £170 charge. I would not have paid the full price for the room we were allocated.

Would definately stay again but only on a special deal.

great value

from JulieCLiverpool
Stayed here for Good Friday and Saturday. Got a spring break deal from Swallow hotel central reservations so it was buy one night and get the second free. Also were given £40 food and drink vouchers to be redeemed on checkout. I thought this was too good to be true and that there would be a catch however it was as stated and basically we got a meal each and a few drinks each for free! Lovely pool, room spacious and clean. Taxi to Chester costs about £5. Really good value. Lovely setting in well kept gardens.

Well Recommended!

from A TripAdvisor Member
We stayed here 10 April, Monday night, the hotel did not seem too busy, so we found ourselves in Room 41, which was an upgrade. Great king size room, walk in shower and facing the front of the hotel, with a massive window. Robes too, so we could nip to the pool/spa in style! The Spa was very welcoming too, with half price treatments on offer, which made for excellent value for money. Gym and pool both well equipped and clean.
Reception welcome very stony and business-like, however service in bar and especially restaurant top notch.
Lots of comfy sofas and seating areas around the hotel, with a massive log burning fire in the lounge and a beautiful terrace to enjoy the evening sunshine next to the bar.
Dinner - set menu was £29.50 pp, better priced if you can prebook a deal, it was one of the best meals I've ever eaten and the service second to none - I sent my compliments to the chef! My only gripes about the hotel would be the price of the drinks (£5.75 for a glass of wine) and the poor welcome we received on arrival, although the check out was friendlier, as it was a different girl, who'd obviously not fallen asleep during her customer service training!

pleasently surprised

from wards
we normally check out reviews before booking this time we booked first, when we read the reviews we thought we should cancel, iam glad we did not we had alovely time staff were very friendly and helpful our room was charming the spa area was a delight and the resturant was very good. I think they may have had problemms but the general manager is trying really hard you could be pickky on a couple of points but overall we enjoyed our stay and would go again, Quick tip rather than trying to park in chester for the day get a taxi in only four pounds

Better than we were expecting!

from Willowy
My mother, sister and I have just returned from a two-night stay at Crabwall Manor. We were somewhat concerned about what the Hotel would be like in view of the previous review regarding cleanliness, but apart from a somewhat brusque reception, with no-one to show us to our rooms and help with our bags, without exception from that moment on the staff could not have been more helpful. The rooms were clean, the bathrooms large by many 4-star hotel standards, the spa excellent and the food superb. We hope to re-visit Crabwall Manor. There is a recently appointed General Manager who clearly is intent on restoring Crabwall Manor's reputation to its former glory - keep up the good work!

Top Local Tips for Chester

Zoo and Chester City centre and retail parks Make sure you check out all the above, particularly the McArthur Glen outlet which is huge!!

Chester Zoo Use local taxi company to get there

Stay at Crabwall Excellent stay

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Other names for Crabwall Manor Hotel

  • crabwall manor chester
  • crabwall manor
  • chester crabwall manor
  • Address: Parkgate Road - Chester - England - CH1 6NE - United Kingdom
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