Crabwall Manor Hotel, Chester
Reviews - Crabwall Manor Hotel
Read 354 additional reviews of Crabwall Manor Hotel at TripAdvisor.
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Historical Traveller Reviews of Crabwall Manor Hotel
A Wedding To Rememberfrom Top_Princess
Generally very poorfrom mightymarge
The menu was small and the vegetarian option was non existent , you either had rissoto or nothing! However the worst was the stomach upset that my husband suffered after eating there. He did not have a very good night at all. Not a very nice birthday present. We have since written to the hotel to ask for a refund and are still waiting to hear from them.
I certainly will never be staying there again.
A nice looking hotel but that is all in my opinion!
A little hit or miss!from ken1969
I agree with the gist of most reviews - the hotel is a bit of a hit or miss affair.
Firstly, my wife pre-booked (and paid for) a package of chilled champagne, chocolates and flowers for the room as a surprise for me, but when we arrived these were not in the room.
After complaining the champagne was delivered along with a box of Roses chocolates which were a bit manky - most of the chocolates had clearly melted at some point. No flowers were forthcoming.
The champagne was billed in their wine list at £48, but we were charged £85 for the whole package - flowers, chocolates and champagne. Eventually we were promised a refund of £30 for the lack of flowers but frankly the chocolates were unforgiveable.
However, we were given a free bottle of wine with our dinner as an apology for the lack of flowers and that made us feel a little less annoyed.
We stayed in the Ranulphus suite which is the biggest suite in the hotel. This is a massive and elegantly styled suite but is now looking a little bit worn in places - for example, one of the plug sockets was hanging off the wall.
The rest of the hotel was in generally good condition and quite comfortable but again signs that some areas were a little run down.
The package was for two nights, with a 3 course dinner on the first night, and then a 7 course black tie gala dinner on New Year's Eve.
The 3 course dinner was very disappointing. The portions were very small and tasted bland.
My wife's dessert came with what was supposedly a red berry coulis, but we both clearly tasted onion in this mix and that put us both off our desserts.
The service was hit and miss - when we arrived the restaurant was virtually empty and the service was very attentive - however, once the restaurant got busy the service was pretty poor and ourselves and other diners were having trouble getting the waiters' attention.
We had breakfast in our room the next morning which was passable but nothing special.
They then redeemed themselves completely with the New Year's Eve dinner itself. The meal and service were both utterly faultless.
For midnight, Champagne on ice was provided and the staff were extremely efficient in ensuring it was brought to our table just in time to toast the New Year.
The final saving grace for us was the spa / gym / swimming pool. Very well equipped and clean, the sauna/jacuzzi and pool were just what the doctor ordered to de-stress before the end-of-year celebrations.
One final negative point - there were a few errors on the bill. We were charged for the "free" bottle of wine we had been offered on the first night, and they had not taken off the £30 for the flowers that had not arrived.
Had we not checked and queried the bill we would have been overcharged by about £45.
In all, I think the hotel is trying very hard to be an upmarket luxury hotel and not quite making it - as I say a little hit or miss.
Personally we will not be returning and I could not in good conscience recommend this place.
However I think it does have a lot of potential if they can just sort out some of these little details.
A mixed bagfrom njdakin
1. Rooms: Seems most rooms are long past their best and was told a refurb programme is starting.
2. Restaurant: Good food, good service, good value.
3. Breakfast: A bit disappointing compared to standards set at dinner.
4. Leisure facilities: Very pleasant but watch out for restrictive times for childrens' use.
5. Staff: Generally good, sometimes exceptionally good.
6. Location: Nice grounds, easy access to Chester by car, plentiful secure parking at hotel.
7. We booked through Lastminute and were told by the hotel we had to pay the full bill because Lastminute only make the reservation against a credit card. After we left we called Lastminute to check and were told that was not true, so we had to go back and get a card refund. Be warned they don't always seem to know the full facts at reception.
Seemed very nice at reception but the room we were allocated was of a poor standard. The fabric on the arms of the chairs had worn away completely and the stuffing was coming out, there was a big black stain on the generally grubby looking carpet, the bed cover had large stains on it and a 2inch hole in it with the filling showing through, the wallpaper was peeling or missing. The bathroom was generally looking heavily worn, with a grotty looking glass shower screen that looked like it was hanging on to the wall by a thread.
I discreetly asked at the busy reception if we could look at another room because we weren't too happy with the quality of ours, only to be pressed to describe exactly what the problems were, in front of all the other guests who were trying to book in. I dread to think what must have been going through their minds after hearing our conversation .
We were then helped by the gentleman who runs the restaurant and bar areas, he was brilliant and couldn't have been more helpful and apologetic. He showed us another room which was marginally better but the headboard on the bed had a large L shaped tear on it. So, he went off for a short while amid great apologies but did locate us an executive room which was much larger and generally in much better condition but I did point out what looked like black mildew around the base of the shower cubicle. We were assured it would cleaned while we went out for the afternoon. When we got back it didn't look much better - but we later found the fundamental problem was that the shower was dripping when turned off, and so there is constant splashing in the bottom of the shower and the bathroom fan didn't seem to be working either, furthering the problem.
At breakfast we had to wait 50 mins for what was a rather ordinary cooked breakfast (they'd run out of sausages apparently!) And when I asked for some marmalade to go with my toast they searched high and low but could find none! We didn't bother having breakfast the second day as it finishes quite early if you want a lie-in and didn't seem worth jumping out of bed early for.
Not very good security. When we came back from Chester at 10.30pm there was no one to be seen at reception. So we waited and waited, there was no obvious means to attract anyone's attention, eventually my wife got fed up and went behind the desk and took our key from the pigeonholes which were all unlocked and unattended! No one challenged us at all so I assume there was no CCTV either.
The leisure facilities were very nice, with pleasant changing rooms and a nice pool/steam room/sauna/jacuzzi arrangement. However, when we were checking out there was a lady in front complaining about the fact her kids hadn't really been able to use the pool area because the time restrictions imposed, and that was the entire reason they had chosen that hotel.
Summary: This could be a great hotel but falls a little below par in some areas. My advice would be if you're not happy with the room be persistant until you get one that you feel is relative to money you're spending.
would go backfrom A TripAdvisor Member
Good and Badfrom themelster
Was booking the hotel through Late Rooms on the day of departure and decided to contact the Hotel direct to see about availability for 2 nights and when I enquired about the price for the stay was quoted £15 cheaper than the price on late rooms. Check in was very surly (French reception staff) and had to find and carry our luggage to our own room. The room (4) whilst a good size was very average and in desperate need of up-dating, the bathroom was not as nice as my own. The shower had a split in the hose which I reported to reception and which still had one of my make-up wipes tied round it when we left. It was only a shower fed off the mixer taps and would only allow hot water as as soon as you touched the cold tap it went freezing. The tiles were cracked and silicone was the quick fix everywhere.
Having said all this the rest of the hotel was excellent. The meal in the restaurant was the best I have ever had and the service elsewhere in the hotel was superb. The Leisure facilities where excellent and all the staff very helpful.
When I received my bill on checkout was horrified to have been charged £170 per night and not in total as was quoted on the phone. The English lady on reception was very helpful and professional and upon explaining immediately removed the extra £170 charge. I would not have paid the full price for the room we were allocated.
Would definately stay again but only on a special deal.
great valuefrom JulieCLiverpool
Well Recommended!from A TripAdvisor Member
Reception welcome very stony and business-like, however service in bar and especially restaurant top notch.
Lots of comfy sofas and seating areas around the hotel, with a massive log burning fire in the lounge and a beautiful terrace to enjoy the evening sunshine next to the bar.
Dinner - set menu was £29.50 pp, better priced if you can prebook a deal, it was one of the best meals I've ever eaten and the service second to none - I sent my compliments to the chef! My only gripes about the hotel would be the price of the drinks (£5.75 for a glass of wine) and the poor welcome we received on arrival, although the check out was friendlier, as it was a different girl, who'd obviously not fallen asleep during her customer service training!
pleasently surprisedfrom wards
Better than we were expecting!from Willowy
Top Local Tips for Chester
Zoo and Chester City centre and retail parks Make sure you check out all the above, particularly the McArthur Glen outlet which is huge!!
Chester Zoo Use local taxi company to get there
Stay at Crabwall Excellent stay
Other names for Crabwall Manor Hotel
- crabwall manor chester
- crabwall manor
- chester crabwall manor
- Address: Parkgate Road - Chester - England - CH1 6NE - United Kingdom
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