Best Western Queen Hotel

, Chester, United Kingdom
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Best Western Queen Hotel

, Chester
4 star

Rooms: 129

63 City Road - Chester - England - CH13AM - United Kingdom Hotel Website | 1244305000
608 Traveller

Reviews - Best Western Queen Hotel

9/10
A fantastic hotel
Submitted by: Nic in 30/04/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We stayed for four nights at the Queen in Chester recently and loved every minute of it. As well as great staff, catering and room service, the hotel itself is a joy to be in with its bizarre mix of Roman, Victorian and Edwardian architecture and artifacts, both real and faux. Descending the magnificent staircase you could be forgiven for thinking that you had been offered a part in an episode of Poirot. One American resident was overheard to say,"We came all the way over here to visit the museums, but don't need to leave the hotel"! Furthermore, Chester is a great stepping off point for visiting the Wirral and bright lights of Liverpool. We shall certainly be looking for an opportunity to stay at the Queen again.
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5/10
Major problems with this hotel
Submitted by: Ed in 12/12/06
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
I stayed there for 2 nights on business. The hotel may be the best you can get in Manchester area, but boy, they sure can't cater to the business traveler. My internet connections in the room were spotty and inconsistent. The bar and lobby areas tolerate smoking and there's the smell of smoke all over the place. My room was not cleaned consistently; the last night it looked like they barely spent time to service the room. The restaurant has a good breakfast and the staff was very efficient and friendly but the rest of the hotel doesn't make me want to go back unless I absolutely have to.
10/10
Caring
Submitted by: Iris in 05/10/05
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Retired
Having to visit Chester for the purpose of attending a court case relating to access for my orphaned grandson was likely to be a traumatic experience for me.
However, the quality of the care and attention which I was shown by the Best Western Hotel staff did so much to alleviate the anxiety and worry connected with my stay.
We were upgraded to a first class room, mainly reception told us so that we would not be disturbed by a company Christmas party being held that evening at the hotel and I thought that this was a really thoughtful gesture.
The room was absolutely excellent and the meals which we had at the hotel were first class.
It was a shame that my stay was not to be associated with a happier or more relaxed occasion but Best Western did their utmost to help and support us and for that I was most grateful.

Historical Traveller Reviews of Best Western Queen Hotel

NOT THE BEST

from A TripAdvisor Member
We had problems as soon as we got there. No parking space on car park, so had to leave it on train station car park, both pay and display machines out of order. Told reception staff who were unhelpful. Had booked executive double room and was given a very small standard double room.We complained and was offered a bigger room. Bathroom not very clean. Yellow stains in bottom of bath. Room smelt very musty as did the bed covers. The only positive aspect was the meal in restaurant, was very good. apart from that we will not be staying again.

can a hotel get any worse?

from A TripAdvisor Member
this was a return visit after three years, and what a shock! This was one of the first places I visited with my partner three years ago and it was a wonderful hotel, fantastic food, a warm welcome and lovely decor. Granted, it was in need of a little painting but that was it. So I was pleased to hear that it had been sold and refurbished and we decided to venture back. I wish we hadn't! Instead of a wonderful victorian hotel, when we entered I thought it was staged forsome sort of novelty event! Very tacky. Our room was dusty and the window wouldn't close. The food looked and tasted as if it had been frozen and microwaved and the breakfast was just as bad! What fond memories I had of this hotel have been wiped away, it is so sad!

Amazing Stay

from just_a_phase_uk
I recently booked 2 nights in the Queen Hotel for an anniversary. I booked on the internet with lastminute and was worried that something may of gone wrong (as I dont fully trust e-ticket reservations). On the website I had mentioned it was an anniversary in the hope of maybe getting a free upgrade. We checked in, and to our delight had indeed been given a free upgrade. We were in fact upgraded to the very top floor, with one of the biggest suites in the hotel, the Queen Elizebeth of Bohemia suite. The room was amazing, absolutely beautiful. The breakfast was also stunning, as was the rest of the hotel. Final point on location - brilliant, 2 seconds from the train station. I would highly reccomend this hotel.

Poor room.

from A TripAdvisor Member
TheQueen is a fine Victorian building with many outstanding features although room 212 is not one of them!
We booked this hotel on the strength of other reviews & on arrival we were impressed. The location is good, it has secure parking, the staff are friendly, & the hotel is lovely.
It's just that the people who awarded this hotel with a 4* rating, overlooked room 212. The room is a good size & so is the bathroom, but we don't expect to find wood chip wallpaper in a room costing £125 per night.
There is an 18 inch crack in the ceiling which is also sagging & the bathroom is tatty.
Fortunately, we had booked the room with laterooms & payed a mere £80 (sic) Had we payed the walk in price of £125 it would have been rollockings all round.
The UK must surely have the most expensive, poor value & overrated hotels in the world. Compared to hotels with the same rating in say Thailand for example, they are very poor.

Very warm welcome

from Sunflowers123
We have just returned from a weekend in the Queens hotel. The hotel is easy to find just follow the signs for the station if driving. They have their own free car park. The staff were very friendly and extremly helpful. And the patio area of the hotel was lovely for an after dinner drink. The food was exceptional and had 1st class service. Overall it was a great hotel and I would definatly stay again.

Lap of luxury

from A TripAdvisor Member
This is a great hotel where my partner and I had a wonderful stay in the Queen Elizabeth Suite. Which is appropriate as you are treated like royalty there.

Great Hotel

from Paula-Hindley-Wigan
Stayed here on the 19th Feb and i have to say i was very impressed. I believe it has been refurbished, if so, its very tasteful. There is a grand reception with spacious lounge, big comfy sofas, cocktail area and bar.

My husband had ordered me flowers and when we checked in we received an upgrade to a Queen Suite. What can i say !! Beautiful, with 4 poster bed.

Will def stay again. Its handy for the train stn (opposite) and only a 5 min walk into the centre. The gardens are lovely and in the Summer probably very nice to sit in with a beer or wine.

very poor

from Jesusofclifton
visited chester 13th Feb, chose Queen hotel after reading great reviews & was bitterly disappointed.

The receptionist was very nice & couldn't be more helpful in fact all the staff were fine. The hotel itself looks superb on arrival, with a grand reception area, comfortable bar & cocktail lounge, the restaurant area also appears clean & nicely decorated. although the exterior could do with a lick of paint.

I had booked an executive double room, upon entering my room, I was immediately suprised at the size of it. It was tiny & crammed with furniture, moving around without banging into something was difficult. The room appeared clean on the surface, but areas such as the bedside cabinets & various empty ornamental boxes that were scattered around seem to have been overlooked by the house keeping staff for some time, as all were sporting a substantial layer of dust.

The bathroom was small, clean but adequate, & the bath was displaying an hole in addition to the one already created for drainage. The shower worked well, but the soap rail on the wall was not placed in the best location & i did hit my arm on it several times whilst showering.

This may sound ok as far as hotels go, but I did wonder what the standard double rooms comprised of, if this was executive class.
My real gripe was with the quality of food served here.

I had ordered breakfast when i booked the room, & decided to have it in my room. When it arrived, I'd never seen anything quite like it.
cups, saucers, bowls containing food, stacked on top of each other on a tray that was clearly far too small. I was also not impressed by the fact that i had a room on the 2nd floor & my breakfast had been paraded through the hotel completely uncovered, yes, even the fried breakfast was open to the elements & whoever may have been in the lift, checking in at reception or wandering along the corridors.

I'll start with the cereals, cornflakes & musili, cornflakes found underneath another bowl which was placed directly on top of my cereal, which contained mashed up pieces of tinned grapefruit, musili in another bowl underneath my cornflakes. cornflakes were fine,(you can't really go wrong with them) musili was stale. Also going stale were the croissants, which were soft towards the centre, but the ends were hard. toast cold & soggy.

Onto the cooked English breakfast, 1 sausage, nasty cheap quality sausage. 1 rasher of bacon, ok. Black pudding, cheap quality. Spoonful of baked beans, ok. 2 mushrooms, ok fresh but had been deep fried? Half a tomato, uncooked. 1 egg! Don't really know what to say about the egg, it looked ok, like a perfect plastic display model of a fried egg. Firm white, nice yellow yolk, ready for dipping into. But when i attempted to dip, I found that this was, in fact a plastic display model of a fried egg. The whole thing was completely solid, perhaps it had been taken from the breakfast tray & reheated in a microwave to achieve this effect? I just don't know!

The meal proved cold & inedible, consequently we left the lot. Decided on a cup of coffee for now & something more appealing once we had checked out. But alas, the coffee was over stewed & was quite vile, so we didn't bother with that either. We made do with a glass of fruit juice each, because after all, it's poured directly from a carton, no preparation necessary.

When i came to settle my bill I noticed that i had been charged £8 for my breakfast to take the journey up to my room. Be aware that although the room service charge is advertised as £4, this is per person & also applies to any drinks ordered, so could cost £14 for two pints of beer.

I was definately not impressed with this hotel & have no desire to venture there again.

superb chester hotel

from fazman1956
We booked this hotel on a last minute web site because we needed to visit Chester at short notice.
We arrived with an open mind has the price was low for a 4 star hotel.
Like everyone else our 1st impression was of joy seeing the wonderful decor, and the smiling faces at the reception only added to this.
Perhaps our room would not be as pleasant?
No such problem it was extremely clean and very large (2 double beds and armchairs).
We were well catered for by the staff and the breakfast was wonderful with lots of choice.
Would have no problem going back here again.

Good choice for Chester or North Wales

from Bunkerbuster
I had business in North Wales and stayed in Chester, which is a much nicer place than anything anywhere further West.

This hotel has an excellent situaiton, being directly opposite the exit from the railway station. The building is rather charming, and the traditional Victorian decorative scheme has been maintained well.

The check in staff were friendly, and the room was typical Best Western - clean and comfortable, pretty well maintained with no real problems. The room was quiet, the bed comfortable and I slept well.

The 3G datacard signal was very strong from my room, so high speed wireless internet surfing from my laptop was possible (although there is no wi-fi or hard wired connection from the rooms if you don't have 3G).

I had a room service meal in the evening I was staying there which was basic, but of a wholly acceptable standard.

I would stay at this hotel again and would recommend it to anyone having business (or pleasure) in this part of the world.

Top Local Tips for Chester

Chester attractions The cathedral is definitely worth seeing, not as big as say York Minster, but it's wonderful gothic architecture and rich history made it a high point for our visit. The rows were interesting and set Chester apart from other cities we've been to. I would like to see more independent shops here, so Chester doesn't become another homogenous British city (ie. Boots, Next, M&S on every high street). The Grovesnor museum was worth a visit, it is free, and informative about Chester history. Dewa is great fun, especially attractive for kids as there are hands on displays they can enjoy, and some fun wax figures (like the guy on the loo:)). The walls are worth walking around, as you get a different view of the city, it is relaxing and you can get the best photos. I particularly liked the ruins of St. John chapel, which is by the park. The park is a fabulous place to go and chill, have a drink or some ice cream if the weather is nice.

Brasserie 10-16 Great food, atmosphere, service, wine, and reasonable prices! Do an early bird special before 7pm I believe as well. Probably not so much for young children in my opinion though.

Wear flat shoes!! Loads to see but alot of walking wear flat/comfy shoes

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Other names for Best Western Queen Hotel

  • queens hotel chester
  • queen hotel chester
  • chester hotel queen
  • chester best western
  • best western chester
  • Address: 63 City Road - Chester - England - CH13AM - United Kingdom
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