Wyck Hill House Hotel, Cheltenham
Reviews - Wyck Hill House Hotel
Read 412 additional reviews of Wyck Hill House Hotel at TripAdvisor.
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Historical Traveller Reviews of Wyck Hill House Hotel
Beautiful view but hotel needs a revampfrom josefa68
They are also extending the main building - i think they would be better off investing in the existing building which has great potential, than perhaps over stretching themselves...
All in all i think it was expensive for the quality of the room, but it's in a great location and the food, staff and main building were all above average.
Excellent Valuefrom A TripAdvisor Member
I think its fair to say that this hotel does not meet the standards of a four star hotel - but a very good 3 star. Wonderful, characterful main house, with open fire and attentive staff - quiet when we were there and one young guy seemed to do almost everything from serving at the bar to delivering sandwiches to our room (very good), and lighting the fire. Food generally excellent. Grounds superb and the modernised room suited us - liked the mix of modern wilst retaining the background character of the house. As per another review, we were disappointed not to find face cloths provided.
Good value for what we paid and we would stay again.
A hotel with fantastic potential, just neds some TLCfrom bhpenk
We did not dine in the restaurant in the evening, as we felt the meals were overpriced at £32 pounds per head, yet the breakfasts were of a good standard. A buffet style cereal and fruit bar preceeded a good quality, but slightly small cooked breakfast. The service was good and efficient and the view out of the conservatory in the restaurant is second to none...on a clear day! Even here though there were signs of degredation in the furnishings, as the fabric on the back of chairs was hanging off and the silverware was looking tired.
The hotel is currently having an extension added, however I am slightly disappointed to see that money is being put into enlarging a hotel with real potential, without first ensuring the facilities it has already got are kept up to the quality that the hotels location and natural appeal deserves.
Excellent!!!from A TripAdvisor Member
Check in was swift and my room was the perfect place to relax and unwind after a tough day, the most comfortable bed I have slept in for a long time.
Dinner in the restaurant was a delight, interesting menus using local produce well. The food was cooked to perfection and when it came to dessert I was spoilt for choice.
Dinner was followed by a nightcap in the hotel bar, in surroundings I would except to find in a London bar, once again a tasteful mix of modern and traditional, topped of perfectly with a roaring open fire.
Service throughout my stay was attentive and polite, nothing was too much for the team.
All in all a gem of a hotel, classic, modern furnishings in a traditional country setting, I look forward to returning!
Great location but not a four star.from worcsmember
Having read previous reviews of the restaurant we were very disappointed- has the chef changed? The meals were unappetising and pretentious. Breakfast was the worst - 'eggy bread' was in fact deep fried and tasted of fish - I've had better breakfasts in a greasy caff!!
The staff were helpful,friendly and made our stay enjoyable but we will not vist again.
Not as Good as it Used to Befrom A TripAdvisor Member
A very civilised small decanter of dry sherry used to be supplied in the room each day. This has disappeared.
There were no face cloths in the bathroom, so I asked for some at reception, only to be told in no uncertain terms by the rather surly member of staff on duty, “it is not company policy to supply face cloths”. When I queried this, as they have been provided in the past, he simply repeated the policy.
I subsequently found out, by complaining after our return home, that they were available to guests if they asked. But not to us they weren't! We cannot recall the last time we stayed in a hotel of 3* and above where such a simple everyday requirement was not met, and we think the policy is penny pinching and petty.
Last time we stayed, there were large fluffy towelling robes. So we didn’t bring any. Only to find dreadful cheap, thin, skimpy, short, waffle cotton robes. Unacceptable in a 4* hotel, and another example of cost cutting.
In the past we have been provided with at least two bars of soap. This time there was only one very, very small bar, to cover the bath, wash basin and separate shower. A new bar of soap was only provided after two full days. This is again penny pinching and not what to be expected from a 4* hotel.
The television was extremely poor, and did not even have teletext. There was no radio, which is a requirement for a 4* classification.
There was nowhere to sit to dry ones hair looking ahead into a mirror, as the flex on the hairdryer was not ‘stretchy’, and there was no mirror on the wall above the very small desk. The same goes for putting on make up. There was nowhere in the bedroom or bathroom where a lady could sit with a mirror and her make up in front of her.
We would also agree with the previous report about the bar. A Warrington reviewer has previously posted photos. Beware! Whilst they were absolutely correct at the time, the bar picture is now totally out of date. We wish it still looked like that. Instead it has been ripped out, and the seating, whilst looking good, is impractical, and the bar actually seats very few people, so the majority of guests have to sit in the hall or library. When we mentioned this to the Maitre D', he totally agreed that the renovations were not suitable any more. We also found the bar staff untrained and inexperienced. When you ask for a glass of dry white wine in a 4* hotel bar, you do not expect to be offered Merlot!!
Niche hotels need to review a lot of aspects to restore this hotel standard to what it used to be. We would prefer the 'shabby chic' as it was, to the 'minimalist chic' they are attempting - and attempting very badly.
not like the brochurefrom Abts
We had also booked the champagne package. Fruit, chocolates and champagne, for £50. don't bother with this. The champagne was okay, but the fruit was a single banana, pear, plum and an apple on a plate! (see photo) the chocolates were 4 small ones also on a plate.
The hotel was also very very hot as another person has said. The staff are nice and helpfull but I feel that the brochure should reflect the hotel as it actually is and it does not. The bar area has also been changed to a minimalist, London bar look and not cosy or welcoming at all. I feel that the hotel owners are letting the staff down. As we were told that more than ourselves had complained at the rooms being not what was expected.
We would not return or recommend.
Inspiration enough for many booksfrom LauzFaye
A Gorgeous Cotswolds Retreatfrom A TripAdvisor Member
We didn't eat in the hotel other than for breakfast which was very good and plentiful.
The only minor complaint i would have is the temperature of the hotel was far too high in the communal areas (the bedroom was fine) to the point of being uncomfortable at times. They could save a fortune on unnecessary heating bills!
All in all a lovely retreat in a wonderful part of England.
We were shown to our room-no 21 in the coach house which was not fit for any human, the damp on the walls was at waist height the entire way around the room, it was so dark inside that lights would need to be on at all times.
Back at reception the staff were very understanding of our complaint(obviously used to it) as we were celebrating our anniversary. We were then showed a room in the orangery which was lovely a complete contrast. Why were we not given that room on arrival as it is a deluxe room also.
If Niche hotel are willing to spend some considerable money on this hotel then in the future it could be something special but for now be aware!
Top Local Tips for Cheltenham
Poor Taxi Service We had problems getting a taxi in Stowe and one in particular was very rude to my wife on the phone, the one we did get was very expensive, £10 for 3 miles and no meter in the vehicle.
missing taxis! Had to rely upon the manager kindness to drop us to the local village as taxis were not available
Be prepared to drive If you would like to eat out of the hotel for dinner in the evening, be prepared to take your car, there are no restaurants or pubs within walking distance. However a short drive will take you into the nearby villages which are lovely.
Other names for Wyck Hill House Hotel
- wyck hill house hotel
- wyck hill hotel
- wyck hill
- hotel wyck hill
- hill house wyck
- hill hotel house wyck
- Address: Burford Road (a424) - Cheltenham - England - GL54 1HY - United Kingdom
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