Wyck Hill House Hotel

, Cheltenham, United Kingdom
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Wyck Hill House Hotel

, Cheltenham
4 star

Rooms: 32

Burford Road (a424) - Cheltenham - England - GL54 1HY - United Kingdom Hotel Website | | 44 01451831936
412 Traveller

Reviews - Wyck Hill House Hotel

Historical Traveller Reviews of Wyck Hill House Hotel

Beautiful view but hotel needs a revamp

from josefa68
We visited for my birthday in the middle of May. I have to agree with previous posters that the hotel is somewhat misrepresented on the website. It gives the appearance of being a chic boutique hotel but in reality it is a great main building with decent facilities but the rooms are in desperate need of a overhaul. We stayed in the Orangery, and the room was huge as was the bathroom, but the wallpaper in the bathroom was peeling, the floor tiles were cracked, the shower handle was cracked and the floor was chipped. The decor was very dated - very 'chain' circa 1980. And I wonder about security of these rooms as one of the doors was kicked in and the bellhop told us that 'people know the code' for the door entry. Even though it was May and not too cool outside, the entire building was very hot, both the Orangery annexe and the main hotel, which someone else has mentioned. when we checked out another couple were also saying how hot it was. We complained about the bed as it was very uncomfortable and they did make it up differently having told us it was a 4 day old mattress due to the other being damaged... Also the light bulb blew and this wasn't replaced. BUT - the grounds are gorgeous and the food was very very good, and the staff were courteous and efficient. The ambience in the evening was lovely - tealights lit all around the main areas and in the bar and it felt very relaxed. We stayed for two nights and it seemed full.

They are also extending the main building - i think they would be better off investing in the existing building which has great potential, than perhaps over stretching themselves...

All in all i think it was expensive for the quality of the room, but it's in a great location and the food, staff and main building were all above average.

Excellent Value

from A TripAdvisor Member
Interesting to read the last review where the stay was a few days before ours (my wife and I). We had a room in the main building, and I have to say I wouldn't have fancied the walk from the Orangery or the Lodge for breakfast in the main building on a cold windy rainy morning!!

I think its fair to say that this hotel does not meet the standards of a four star hotel - but a very good 3 star. Wonderful, characterful main house, with open fire and attentive staff - quiet when we were there and one young guy seemed to do almost everything from serving at the bar to delivering sandwiches to our room (very good), and lighting the fire. Food generally excellent. Grounds superb and the modernised room suited us - liked the mix of modern wilst retaining the background character of the house. As per another review, we were disappointed not to find face cloths provided.

Good value for what we paid and we would stay again.

A hotel with fantastic potential, just neds some TLC

from bhpenk
This is the second time we have stayed in this hotel and on the whole the visit was a pleasurable one. There were a few faults that were not around when we stayed here two years ago however. On arrival we found we were staying in the coach house, however our room was around the back of the coach house and up a flight of narrow and quite dirty stairs. The room was of a good size yet there were cobwebs all over the place and the bathroom was below the standard we expected. That said, when we requested to be moved to another room the receptionist was extremely helpful in assisting us. The second room we were put in was in the Orangery and was of a much better standard. The bathroom was huge and so was the bedroom. The bed was fitted with soft cotton sheets and was big enough to get lost in. However, there were a few niggles here; The TV was badly dated and needed replacing and the carpet could have been cleaner. All in all though the room eventually was comfortable with enough extra touches that you would expect from a 4* hotel.

We did not dine in the restaurant in the evening, as we felt the meals were overpriced at £32 pounds per head, yet the breakfasts were of a good standard. A buffet style cereal and fruit bar preceeded a good quality, but slightly small cooked breakfast. The service was good and efficient and the view out of the conservatory in the restaurant is second to none...on a clear day! Even here though there were signs of degredation in the furnishings, as the fabric on the back of chairs was hanging off and the silverware was looking tired.

The hotel is currently having an extension added, however I am slightly disappointed to see that money is being put into enlarging a hotel with real potential, without first ensuring the facilities it has already got are kept up to the quality that the hotels location and natural appeal deserves.

Excellent!!!

from A TripAdvisor Member
A beautiful property, historic but with a delightful twist of modern, stylish and tasteful interiors.

Check in was swift and my room was the perfect place to relax and unwind after a tough day, the most comfortable bed I have slept in for a long time.

Dinner in the restaurant was a delight, interesting menus using local produce well. The food was cooked to perfection and when it came to dessert I was spoilt for choice.
Dinner was followed by a nightcap in the hotel bar, in surroundings I would except to find in a London bar, once again a tasteful mix of modern and traditional, topped of perfectly with a roaring open fire.

Service throughout my stay was attentive and polite, nothing was too much for the team.

All in all a gem of a hotel, classic, modern furnishings in a traditional country setting, I look forward to returning!

Great location but not a four star.

from worcsmember
Stayed 2 nights in the Orangery where the room ws classed as luxury deluxe but had peeling paint, old decor, dirty carpets and mould in the shower- not my idea of luxury! The walls were paper thin- it sounded as though the couple next door were actually in the same room as us.
Having read previous reviews of the restaurant we were very disappointed- has the chef changed? The meals were unappetising and pretentious. Breakfast was the worst - 'eggy bread' was in fact deep fried and tasted of fish - I've had better breakfasts in a greasy caff!!
The staff were helpful,friendly and made our stay enjoyable but we will not vist again.

Not as Good as it Used to Be

from A TripAdvisor Member
We have stayed at this hotel more than once in the past before it was under the Niche banner. Understandably things have changed, but not all for the better. We were in a deluxe room, the same room we have stayed in before. But, whilst the restaurant was as lovely as ever, with outstanding meals, both in quality and presentation, there were problems we had not encountered in the past.

A very civilised small decanter of dry sherry used to be supplied in the room each day. This has disappeared.

There were no face cloths in the bathroom, so I asked for some at reception, only to be told in no uncertain terms by the rather surly member of staff on duty, “it is not company policy to supply face cloths”. When I queried this, as they have been provided in the past, he simply repeated the policy.

I subsequently found out, by complaining after our return home, that they were available to guests if they asked. But not to us they weren't! We cannot recall the last time we stayed in a hotel of 3* and above where such a simple everyday requirement was not met, and we think the policy is penny pinching and petty.

Last time we stayed, there were large fluffy towelling robes. So we didn’t bring any. Only to find dreadful cheap, thin, skimpy, short, waffle cotton robes. Unacceptable in a 4* hotel, and another example of cost cutting.

In the past we have been provided with at least two bars of soap. This time there was only one very, very small bar, to cover the bath, wash basin and separate shower. A new bar of soap was only provided after two full days. This is again penny pinching and not what to be expected from a 4* hotel.

The television was extremely poor, and did not even have teletext. There was no radio, which is a requirement for a 4* classification.

There was nowhere to sit to dry ones hair looking ahead into a mirror, as the flex on the hairdryer was not ‘stretchy’, and there was no mirror on the wall above the very small desk. The same goes for putting on make up. There was nowhere in the bedroom or bathroom where a lady could sit with a mirror and her make up in front of her.

We would also agree with the previous report about the bar. A Warrington reviewer has previously posted photos. Beware! Whilst they were absolutely correct at the time, the bar picture is now totally out of date. We wish it still looked like that. Instead it has been ripped out, and the seating, whilst looking good, is impractical, and the bar actually seats very few people, so the majority of guests have to sit in the hall or library. When we mentioned this to the Maitre D', he totally agreed that the renovations were not suitable any more. We also found the bar staff untrained and inexperienced. When you ask for a glass of dry white wine in a 4* hotel bar, you do not expect to be offered Merlot!!

Niche hotels need to review a lot of aspects to restore this hotel standard to what it used to be. We would prefer the 'shabby chic' as it was, to the 'minimalist chic' they are attempting - and attempting very badly.

not like the brochure

from Abts
We went to this hotel for our honeymoon. And we were very dissapointed. The building is beautifull but the rooms are nothing like in the brochure. We booked the 4 poster, suite. Expecting something cosy, warm and comfortable. We were shown to a stark, white walled room, which although large was very minimalist in decor with a brown plasticy looking settee in it. Where is the one in the brochure I asked? that is in another hotel was the reply. We were so dissapointed that we asked for another room which was also dissapointing but marginally warmer in decor.

We had also booked the champagne package. Fruit, chocolates and champagne, for £50. don't bother with this. The champagne was okay, but the fruit was a single banana, pear, plum and an apple on a plate! (see photo) the chocolates were 4 small ones also on a plate.

The hotel was also very very hot as another person has said. The staff are nice and helpfull but I feel that the brochure should reflect the hotel as it actually is and it does not. The bar area has also been changed to a minimalist, London bar look and not cosy or welcoming at all. I feel that the hotel owners are letting the staff down. As we were told that more than ourselves had complained at the rooms being not what was expected.
We would not return or recommend.

Inspiration enough for many books

from LauzFaye
Stunning house, beautiful location, great service. This hotel is perfect for a break away from the reality of everyday life and I'm sure it could be inspiration enough for many books. Our one complaint was that the heating seemed to be turned up to the highest level, which did make me feel slightly feverish at times. The deluxe room we had was gorgeous and we found the bathroom suite particulalry luxurious. In-room drink's facilities were also top quality although a little more milk would have been great.

A Gorgeous Cotswolds Retreat

from A TripAdvisor Member
My partner and I spent a wonderful Fri & Sat night at Wyck Hill House. Helped by beautiful October weather the hotel has very well kept gardens and rustic "Olde English" charm throughout the main house. Facilities are not modern, but are in perfect keeping with the House. We were upgraded to a junior suite which was extremely spacious, afforded a wonderful view over the croquet lawn and beautiful views of Gloucestershire countryside. It also had a jacuzzi - very unexpected but most welcome!
We didn't eat in the hotel other than for breakfast which was very good and plentiful.
The only minor complaint i would have is the temperature of the hotel was far too high in the communal areas (the bedroom was fine) to the point of being uncomfortable at times. They could save a fortune on unnecessary heating bills!
All in all a lovely retreat in a wonderful part of England.

tatty

from ladylala
Just returned from a two night stay at Wyckhill house, to say dissappointing is an understatement! The hotel is set in a beautiful location and on the drive in we thought it looked fab. But from entering the reception area we could already see it was tatty. The reception desk looked like an old doctors surgery, we were given a very quick guided tour of the ground floor where everything was in need of attention. The floors were worn and chipped even in the dining room the chairs were threadbare, it looked so grotty we cancelled our reservation for that evening.
We were shown to our room-no 21 in the coach house which was not fit for any human, the damp on the walls was at waist height the entire way around the room, it was so dark inside that lights would need to be on at all times.
Back at reception the staff were very understanding of our complaint(obviously used to it) as we were celebrating our anniversary. We were then showed a room in the orangery which was lovely a complete contrast. Why were we not given that room on arrival as it is a deluxe room also.
If Niche hotel are willing to spend some considerable money on this hotel then in the future it could be something special but for now be aware!

Top Local Tips for Cheltenham

Poor Taxi Service We had problems getting a taxi in Stowe and one in particular was very rude to my wife on the phone, the one we did get was very expensive, £10 for 3 miles and no meter in the vehicle.

missing taxis! Had to rely upon the manager kindness to drop us to the local village as taxis were not available

Be prepared to drive If you would like to eat out of the hotel for dinner in the evening, be prepared to take your car, there are no restaurants or pubs within walking distance. However a short drive will take you into the nearby villages which are lovely.

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Other names for Wyck Hill House Hotel

  • wyck hill house hotel
  • wyck hill hotel
  • wyck hill
  • hotel wyck hill
  • hill house wyck
  • hill hotel house wyck
  • Address: Burford Road (a424) - Cheltenham - England - GL54 1HY - United Kingdom
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