Lords of the Manor Hotel, Cheltenham
Reviews - Lords of the Manor Hotel
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
Read 243 additional reviews of Lords of the Manor Hotel at TripAdvisor.
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Historical Traveller Reviews of Lords of the Manor Hotel
Pleasant stayfrom chano
We stayed in the Wrigely suite which had large bay windows overlooking the gardens and a very good bathroom with the strongest water pressure I've ever come across. The room was cosy and the complimentary decanter of sherry kept this Jerezano very happy. The drawing room was also superb, where we took several afternoon teas by the fire. The taster menu was decent, though perhaps not as good as the restaurant's michelin star would lead you to believe. Excellent wine menu.
In all, we enjoyed our tranquil stay at Lords of the Manor..
Great Hotel..Terrible Servicefrom DrGonzo89
Our room was perfectly adequate, but I don’t think it justified the £280 + per night.
Unfortunately the food in the restaurant was average and the service was poor verging on ‘shambolic’ at times (spilling drinks, bringing out the wrong dishes, bringing the same dish twice, pouring wine to a non-drinker after being repeatedly told they didn’t drink alcohol).
All of the above could have been excused if the staff had been apologetic in any shape or form. They seemed poorly trained and their attitude was abysmal I can only assume their conduct reflected that of the restaurant manager who surpassed them all. I can only guess he’d previously declined the repeated invitations to charm school, a great injustice to all.
The only saving grace was a member of the bar staff who couldn’t do enough to help and was excellent. The Hotel Manger was good too and couldn’t apologise enough.
In summary a great hotel, great location, over priced, ok food (but not the standard you’d expect), terrible service, terrible attitude, rude. A great shame! I hope they improve.
you have to go for the taster menufrom LPBC
next morning late to rise made breakfast with seconds to spare! but again no problem and it was equally fine, the lords is a place you want to spend time and it would have been nice to spend a few more hours relaxing, overall worth the money actually i was on this occasion releaved re the service charge, it is always an emotive issue, i would hav left something with the staff themselves but on the evening it was all i could do to get myself upstairs and by the time breakfast was over they were busy behind the scenes, but at least the charge reflected their effort i only hope some part of it gets back to them.
i hear that further refurbishment work is planned which can only improve the experience still further.
As good as we epxected, better than we feared...from bainesy
Lords of the Manor is set in the tiny village of Upper Slaughter in the Gloucestershire Cotswolds. LOTM is the former rectory and manor house and lies in glorious surroundings, and there's a beautiful walk down to Lower Slaughter, which is also lovely.
Staff were friendly and efficient, but the rooms and decor are in places a little bit tired. I guess the place is perhaps ready for a major redecoration but there's not too much to criticise - you might get better for your money at some other places (try Lucknam Park, near Bath), but it's on a par with many, many other country house hotels.
Dinner on Saturday night was outstanding. Breakfast was OK.
Well worth a weekend visit.
A great breakfrom sedleycar
The staff were very helpful,even arranging for a snack with wine to be sent to our rome at 10.30pm,without any fuss.
A great few days in the Cotswolds!!.
Fastly overpriced, poor servicefrom sgordons
We stayed at this hotel for 4 nights with 8 people, and made the booking despite some misgivings after reading the reviews on Trip advisor.
The rooms were tired, quite dirty and the furniture in need of a good overhaul. The sink was blocked in our room and despite informing reception 4 times, nothing was done about it. We had to descale the shower head ourselves the first moring as only a pathetic drip was produced. The firedoor exit was broken and could only be opened by manually lifting the bottom catch.
The toilet in one of our friends room was cracked and repaired with poly filler.
My husbands matress was so bad that he had to see an osteopath for his back on our return.
But this is nothing compared to the attitude of the restaurant manager, who luckily was not visible the first 2 days of our stay, as we would have surely left. Everything was too much trouble for him, and any mistakes made by the staff (which was very poorly trained) where blamed on us, the guests.
And the final insult is that this hotel has the policy to add a 10% service charge to your total bill ! Given the room and food and beverage rates, one would expect good service by well trained staff to be standard.
In this hotel, service is a luxury that you will have to forgo but will be heavily charged for nontheless.
Given the amount of great hotels in the Cotswold we strongly advise anyone to stay clear of this place, despite the nice gardens and the great food.
Not for childrenfrom Charlotte11
The food was very expensive and rather mediocre. Be warned - portions are on the small side.
I cannot fault the suite but there should be tea and coffee making facilities.
My overall feeling is that the hotel is overpriced. However the setting is so beautiful that the hotel obviously feel they can get away with it.
Traditional Cotswoldsfrom Mike_and_Les
The 17th century building, in lovely grounds in a very pretty village, has been very sympathetically extended using local Cotswold materials and design.
The layout is a bit of a maze which can make finding your way back to your room something of a challenge.
Public and conference rooms are spacious, comfortable, well equipped and furnished in a very traditional and elegant style.
My bedroom (Churchill) was also spacious, equipped and furnished to a good standard but the bathroom was rather tired and in need of a makeover.
Staff were friendly, very attentive and helpful.
On arrival I was asked to be in the lounge at 8:00pm for an aperitif and to place my order for 8:30 dinner sitting. The meal was very enjoyable but I did not sit down until after well after 9:00 and did not finish the 3 course meal until about 10:30pm.
The Breakfast selection and quality was excellent with a caffetiere of fresh coffee.
Subsequent meals were eaten with the other delegates at a group table. The service was excellent and much quicker. Unfortunately due, to a mixup with the orders, I was served the same main course as I had the previous evening rather than the alternative I had ordered, and this could not be changed.
The selection offered on the Table D’Hote “Market Menu” was adequate and the quality excellent . At £40.00 per head this is the cheapest of the three menus offered.
The hotel certainly deserves at least the three star rating which it holds, but I would think twice about paying the minimum of £140.00 for Dinner, Bed and Breakfast if I were booking it myself unless it was for a very special occasion.
Sublimefrom A TripAdvisor Member
The staff were always extremely accomdating and attentive. Rooms are luxurious and comfortable - with Sherry in each room!!
This hotel is in my personal top five and I look forward to returning.
A pleasant surprisefrom A TripAdvisor Member
Top Local Tips for Cheltenham
If you like average food and awful service this is the place for you I wouldn't recomend eating here, a great location, great setting but let down by the dining experience.
Get around and explore Bourton on the Water is pretty, but very touristy now, and is literally packed during even a mildly warm day. Get out, walk around, get off the beaten track....EXPLORE!!!!
Booking a taxi As we were ripped off by one of the taxi firms which the hotel arranged for us, we recommend asking the hotel to confirm the rate before accepting it, or shopping around yourself and booking taxis directly.
Other names for Lords of the Manor Hotel
- hotel lords of the manor
- Address: Upper Slaughter - Cheltenham - England - GL54 2JD - United Kingdom
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