Lords of the Manor Hotel

, Cheltenham, United Kingdom
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Lords of the Manor Hotel

, Cheltenham
3 star

Rooms: 27

Upper Slaughter - Cheltenham - England - GL54 2JD - United Kingdom Hotel Website | | 44 01451820243
244 Traveller

Reviews - Lords of the Manor Hotel

2/10
DO NOT GO THERE
Submitted by: William in 23/08/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Very bad service: pretend to be luxury, but lacks service. They do not bring your bags in the room, they do not always answer the phone, they take lots of time to do pretty anything. They demand a 10% tip on the hotel cost. Cleaning a dress costed £16!! Phone calls to Europe start at £5 per 3 minutes! The staff is not professional at all: pushy, noisy, selly. The place is not in a manor... is the farmhouse of the manor. It would need a lot of renovation: holes in sofas, holes in carpets, worn down!

Historical Traveller Reviews of Lords of the Manor Hotel

Pleasant stay

from chano
To begin with, my wife and I stayed here during a special promotion celebrating the LOTM's 35th anniversary, so our room, and our meals, were £35 per person! Truly a fantastic deal. I suppose had we been paying full price we would have grumbled about a few things, i.e. no internet terminal for guests (the hotel does have a connection but you have to bring your own laptop), and the service was a bit spotty, i.e. asking for things that didn't come or being brought the wrong thing, etc. There was no DVD player in our room, though they advertise it on the website. It just meant spending more time wandering the lovely countryside..

We stayed in the Wrigely suite which had large bay windows overlooking the gardens and a very good bathroom with the strongest water pressure I've ever come across. The room was cosy and the complimentary decanter of sherry kept this Jerezano very happy. The drawing room was also superb, where we took several afternoon teas by the fire. The taster menu was decent, though perhaps not as good as the restaurant's michelin star would lead you to believe. Excellent wine menu.

In all, we enjoyed our tranquil stay at Lords of the Manor..

Great Hotel..Terrible Service

from DrGonzo89
Firstly I'd like to say that the Hotel and the surrounding area are fantastic. In a Cotswold setting Upper Slaughter is an idyllic English country village and the Hotel and Grounds are beautiful.
Our room was perfectly adequate, but I don’t think it justified the £280 + per night.

Unfortunately the food in the restaurant was average and the service was poor verging on ‘shambolic’ at times (spilling drinks, bringing out the wrong dishes, bringing the same dish twice, pouring wine to a non-drinker after being repeatedly told they didn’t drink alcohol).

All of the above could have been excused if the staff had been apologetic in any shape or form. They seemed poorly trained and their attitude was abysmal I can only assume their conduct reflected that of the restaurant manager who surpassed them all. I can only guess he’d previously declined the repeated invitations to charm school, a great injustice to all.

The only saving grace was a member of the bar staff who couldn’t do enough to help and was excellent. The Hotel Manger was good too and couldn’t apologise enough.

In summary a great hotel, great location, over priced, ok food (but not the standard you’d expect), terrible service, terrible attitude, rude. A great shame! I hope they improve.

you have to go for the taster menu

from LPBC
we stayed around 11th nov overnight, we were allocated large room overlooking front of the house, Witts? and very nice too, large room, quality antique furniture, a glass of champayne sent to our room (this was mentioned in the on the website as part of promotion) a gentle push was given to get us down to the restaurant but there you are, we had a pre dinner drink in the lounge very elegant but quiet, however we got chatting to another couple, my partner went for the taster meal which of course meant i had to join her, i seem to have a hazy memory that is was eight courses with a half glass of wine with each course, i have to say the food was worth every penny, great xperience, super service not too over the top but when you had a question they were eager and experienced enough to deal with, in all honesty i was beaten just before pudding but ensured the port was taken!

next morning late to rise made breakfast with seconds to spare! but again no problem and it was equally fine, the lords is a place you want to spend time and it would have been nice to spend a few more hours relaxing, overall worth the money actually i was on this occasion releaved re the service charge, it is always an emotive issue, i would hav left something with the staff themselves but on the evening it was all i could do to get myself upstairs and by the time breakfast was over they were busy behind the scenes, but at least the charge reflected their effort i only hope some part of it gets back to them.

i hear that further refurbishment work is planned which can only improve the experience still further.

As good as we epxected, better than we feared...

from bainesy
After we'd booked someone else posted a shocking review here, and I seriously thought of cancelling. I wouldn't normally post on here but our experience was so much better that I thought the balance needed redressing.

Lords of the Manor is set in the tiny village of Upper Slaughter in the Gloucestershire Cotswolds. LOTM is the former rectory and manor house and lies in glorious surroundings, and there's a beautiful walk down to Lower Slaughter, which is also lovely.

Staff were friendly and efficient, but the rooms and decor are in places a little bit tired. I guess the place is perhaps ready for a major redecoration but there's not too much to criticise - you might get better for your money at some other places (try Lucknam Park, near Bath), but it's on a par with many, many other country house hotels.

Dinner on Saturday night was outstanding. Breakfast was OK.

Well worth a weekend visit.

A great break

from sedleycar
Having read the reviews already posted AFTER booking,i was slightly worried about some aspects of our forthcoming stay.I have to say that as soon as we entered the hotel we were made very welcome and this continued throughout our stay,the room was lovely as is the hotels setting.The highlight of our stay was dinner which was fantastic.
The staff were very helpful,even arranging for a snack with wine to be sent to our rome at 10.30pm,without any fuss.
A great few days in the Cotswolds!!.

Fastly overpriced, poor service

from sgordons
This is the first time in our lives that we feel compelled to write a review of this nature.
We stayed at this hotel for 4 nights with 8 people, and made the booking despite some misgivings after reading the reviews on Trip advisor.
The rooms were tired, quite dirty and the furniture in need of a good overhaul. The sink was blocked in our room and despite informing reception 4 times, nothing was done about it. We had to descale the shower head ourselves the first moring as only a pathetic drip was produced. The firedoor exit was broken and could only be opened by manually lifting the bottom catch.
The toilet in one of our friends room was cracked and repaired with poly filler.
My husbands matress was so bad that he had to see an osteopath for his back on our return.
But this is nothing compared to the attitude of the restaurant manager, who luckily was not visible the first 2 days of our stay, as we would have surely left. Everything was too much trouble for him, and any mistakes made by the staff (which was very poorly trained) where blamed on us, the guests.
And the final insult is that this hotel has the policy to add a 10% service charge to your total bill ! Given the room and food and beverage rates, one would expect good service by well trained staff to be standard.
In this hotel, service is a luxury that you will have to forgo but will be heavily charged for nontheless.
Given the amount of great hotels in the Cotswold we strongly advise anyone to stay clear of this place, despite the nice gardens and the great food.

Not for children

from Charlotte11
I booked a weekend as a surprise birthday present for my husband. The location is beautiful and the grounds are stunning. However I felt my two children were unwelcome. The hotel staff were fine but the other guests were disapproving and one guest told me she had left her children at home.
The food was very expensive and rather mediocre. Be warned - portions are on the small side.
I cannot fault the suite but there should be tea and coffee making facilities.
My overall feeling is that the hotel is overpriced. However the setting is so beautiful that the hotel obviously feel they can get away with it.

Traditional Cotswolds

from Mike_and_Les
In June 2006 I attended a seminar, for which an all inclusive fee including two nights full board, was paid by my employer.

The 17th century building, in lovely grounds in a very pretty village, has been very sympathetically extended using local Cotswold materials and design.

The layout is a bit of a maze which can make finding your way back to your room something of a challenge.

Public and conference rooms are spacious, comfortable, well equipped and furnished in a very traditional and elegant style.

My bedroom (Churchill) was also spacious, equipped and furnished to a good standard but the bathroom was rather tired and in need of a makeover.

Staff were friendly, very attentive and helpful.

On arrival I was asked to be in the lounge at 8:00pm for an aperitif and to place my order for 8:30 dinner sitting. The meal was very enjoyable but I did not sit down until after well after 9:00 and did not finish the 3 course meal until about 10:30pm.

The Breakfast selection and quality was excellent with a caffetiere of fresh coffee.

Subsequent meals were eaten with the other delegates at a group table. The service was excellent and much quicker. Unfortunately due, to a mixup with the orders, I was served the same main course as I had the previous evening rather than the alternative I had ordered, and this could not be changed.

The selection offered on the Table D’Hote “Market Menu” was adequate and the quality excellent . At £40.00 per head this is the cheapest of the three menus offered.

The hotel certainly deserves at least the three star rating which it holds, but I would think twice about paying the minimum of £140.00 for Dinner, Bed and Breakfast if I were booking it myself unless it was for a very special occasion.

Sublime

from A TripAdvisor Member
I cannot fault this hotel, the grounds and building are magnificent. Having dined in the restaurant on two occassions, I can honestly say it was definitely one of the best meals we have experienced. I would highly recommend the taster menu - incredible. We were advised on wines to enhance our dining experience- these were reasonably priced.

The staff were always extremely accomdating and attentive. Rooms are luxurious and comfortable - with Sherry in each room!!

This hotel is in my personal top five and I look forward to returning.

A pleasant surprise

from A TripAdvisor Member
We were not quite sure we were going to enjoy staying at this hotel and are quite fussy customers, but we had a great weekend. I can hardly believe that the previous reviewer was at the same hotel, as we found the staff to be first class. They were friendly, polite and helpful without being too familiar, there to greet us at the door and to help us with our luggage and our car. We were staying in one of the best rooms, which was not grand, being in the eves, but quite spacious and tastefully decorated in a traditional but not a "chintzy" way. Our two little ones, aged 9 weeks and 21 months were also welcomed. The food was great - comparing very favourably with a few of the top restaurants in London. Hoping we will visit again sometime.

Top Local Tips for Cheltenham

If you like average food and awful service this is the place for you I wouldn't recomend eating here, a great location, great setting but let down by the dining experience.

Get around and explore Bourton on the Water is pretty, but very touristy now, and is literally packed during even a mildly warm day. Get out, walk around, get off the beaten track....EXPLORE!!!!

Booking a taxi As we were ripped off by one of the taxi firms which the hotel arranged for us, we recommend asking the hotel to confirm the rate before accepting it, or shopping around yourself and booking taxis directly.

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Other names for Lords of the Manor Hotel

  • hotel lords of the manor
  • Address: Upper Slaughter - Cheltenham - England - GL54 2JD - United Kingdom
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