Bridge House Hotel

, Catterick Bridge, United Kingdom
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Bridge House Hotel

, Catterick Bridge
2 star

Rooms: 15

Richmond - Catterick Bridge - England - DL10 7PE - United Kingdom | 44 01748818331
15 Traveller

Reviews - Bridge House Hotel

Submitted by: Sharon in 06/05/11
  • Age Group: 3140
  • From: United Kingdom
  • Traveller type: Family Traveller
I had the very unpleasant experience of staying at this hotel when I was attending my nieces wedding. I had made a booking for a family room and was given room No.4. The room was a reasonable size, not very clean and the lighting in the bathroom was extremely poor. I too experienced the irritating noise from the water pipes but more imporantly, having got my 3 year old daughter to bed the night before the wedding, we both endured an evening of noise from the bar. Initially from Karaoke and then from partying that went on to 3am. To say I was shatterd was an understatement. Why on earth would you put a family room above a bar? My sister had a room further down the corridor and she too had to endure an evening of listening to music thumping through the walls because there was a party going on at the other side of the hotel. She was eventually moved to the "honeymoon suite" after some moaning to the hotel receptionist. I unfortunately could not leave my daughter in the room on her own so had to put up with the awful noise. This hotel is badly in need of some sound proofing! The manager could not have cared less when I complained to him and didn't even seem bothered by the fact that I told him I would not be recommending his hotel to anyone and that I would be putting a very bad review online. A very unhappy customer indeed!
Submitted by: Ciara in 26/10/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
Been going to the Bridge Hotel for many years with friends and families as the food is lovely and has a nice friendly atmosphere. However, since the hotel has changed management, the hotel lacks the friendly and approachable atmosphere it once had. Two members of staff a young barmaid and a mature waitress were very polite and chatty. However the management are very unapproachable, lack effective communication skills do not smile greet and say goodbye or thankyou when you enter and upon leaving. The atmosphere and the friendliness of staff are very important to a customers overall dining experience if you do not feel valued as a customer (after all it is customers like myself that will return again and again and give recommendations to others)then how can a business expect to succeed sucessfully if customers are undervalued. I feel the management of this hotel need to reflect and bring in the necessary changes to bring back the atmosphere it once had with the past owners and in doing so there would not be a shortage of staff as has been, overheard on my many visits to the hotel. Not very professional to air diry linen in public!
Great food, but room was dissapointing
Submitted by: Anom in 24/09/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
Found the hotel easy and was surprised at how big it was. It looked like it could do with a freshen up on the outside but looked OK. Nice size car park, but wasn't too confident leaving my car there. It was a little exposed. The hotel is directly opposite the Catterick raceground and river so is in lovely surroundings. I arrived during the day and the hotel door was closed so I had to go in through the bar. Little confusing to find the reception but eventually did. On the way to my room I had big concerns over the safety of this place. There is a lot of excess furniture in the corridors and in my opinion there are a few compromised fire escape routes and exits.
The room was large, but narrow. There was only one ceiling light and that was at the end of the room so it was quite poorly lit. The one thing that stood out to me was the hideous carpet. It was a shag pile thing that made you wonder how the cleaned it. It looked clean but played havoc with imagination. Then to my horror I found the same carpet in the toilet!!!! Yuk!!!!! I shiverred at the thought of what had dripped on the thing. Yuk!!! Carpets in toilets are disgusting. That said, I was given no reason to doubt the cleanliness and everything looked OK. The bed was average, but I wasnt convinced I was being given new sheets each day. My bed was just being averagely remade. There was only a shower and the sink was in the bedroom, odd. You cant help but spill water on the shag pile carpet so god knows what this carpet looks like deep inside. The light above the sink didn't work. The TV, as said before, is a small portable. It is placed on a small side board that is cluttered with the dirty kettle and lead that doesnt reach the extension. The TV is poorly located and you do have to strain to watch it. The remote was broke and there were only five channels. Sadly, the room was very cold. I played with the radiator and control but no change. It was warmer in the corridor. One very annoying addition was the very "get under your skin" annoying water pump. I dont know where it was located but everytime somebody put a demand on the water system you could hear it pumping. Early in the morning and late at night. Not noisey but VERY annoying.
I cant recommend the rooms and think the place needs an urgent Fire Risk Assessment (and I have the images to prove it). As for the alledged fire/smoke doors in the corridor....Hmmm? Not too sure about that one I'm afraid. However....Downstairs there are some little gems hiding. The bar looks clean and has a big screen TV. ALL the staff are very friendly and helpful and I cant fault them at all. 10 out of 10.
The breakfast in the morning was also excellent. Newspapers were available and the room was lovely. The only one "tiny" annoyance was the talkative staff who stopped you eating and reading the paper. Maybe I was just too polite? But this is so minor and the service provided made up for it. Lastly, the food. I can safely say, and agree with other, that the food was of a very high standard and can fully recommend it. I am not a food guru but I enjoyed every meal put in front of me. Top marks to the chef and the polite waitresses.
In summary, I have some concerns about the hotel upstairs but downstairs it almost faultless. If they could get a grip of the rooms (assumng they were all like mine) then this would be a high quality place to stay.
Rooms: NO
Food: 100% YES
Bar: 100% YES
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