Booked two nights in a premier room at the Felix for my first wedding anniversary. On arrival, we were told that the booking had been cancelled by "Charlotte". As neither my wife or I know anybody by this name, we were a little perplexed as well as annoyed. Apparently, my booking was cancelled 10 minutes after I had made it. I can only assume that my booking page was still open on the system when the cancellation came in. I had subsequently e-mailed the hotel with a request which was never acknowledged. Surely at that point, they should have realised that something was amiss? We were told that the hotel was fully booked with a shrug of the shoulders and so I called the duty manager. The situation was explained and we were asked to wait while it was investigated. No explanation was found but a room was offered. As I had booked a premier room, I asked if the available room was the same standard as I had booked and was assured that it was. We were finally taken to the room 75 minutes after arrival and lead into a dark and dreary little room on the ground floor with an overflow pipe pumping out water right outside the window. I called for the manager and said that I was not satisfied with the room. We were then offered another room at the other end of the building down a maze of corridors lined with piles of towels and lead into another small and darkly depressing room which looked like it had been used for storage. Grouting was hanging out of the tiles in the miniscule bathroom and all of the surfaces of the furniture was badly scratched. Once again, we went back to see the duty manager and at this point we decided to leave the hotel. The only good part of our brief stay at the Felix was that the duty manager was sincerely embarrassed by the hotels errors and did try to help us, even by attempting to book us into another hotel in the area but at 4pm on a Saturday afternoon this proved impossible. We subsequently returned home - a two hundred mile round trip - and stayed overnight at a local Marriot. Yes, they are very "corporate" but you know what to expect, the service is excellent and I got a suite five times the size of the room offered at the Felix for half the price. From what I saw of the Felix, it appeared to be an unattractive mish-mash of styles - part Victorian house, part 1970s hospital and as for its attempt to enter the "boutique hotel" market, they are just trying too hard. Perhaps Ikea has not reached Cambridge yet but it was sure in evidence at Hotel Felix. Stylish? Not really. Expensive? absolutely! (you will finder larger and more attractive rooms in a travel lodge)Likelyhood of me returning? Not in a million years!!!

The appearance & layout were a little surprising. One half looks like a Travel Inn, the other half, a country house. Once inside, there are a series of corridors. The bar & restaurant are lovely - colourful & with a great atmosphere. The food was the best we have eaten for some time (and we're fussy!). Service was also good. The room was lovely, very modern & comfy. Loved it!