Barcelo Buxton Palace Hotel

, Buxton, United Kingdom
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Barcelo Buxton Palace Hotel

4 star

Rooms: 122

Palace Road - Buxton - England - SK17 6AG - United Kingdom Hotel Website | | 44 0129822001
657 Traveller

Reviews - Barcelo Buxton Palace Hotel

Historical Traveller Reviews of Barcelo Buxton Palace Hotel

Not worth the money

from Mildman
Stopped here in late June. First impression was the 'cheesy' stink in the foyer/reception area(which are very grand visually). Room was adequate and view very good. Breakfast was quite good, especially when you can get a seat in the 'front' part of the dining area. Staff were mainly virtual child labour, but OK. The biggest disappointment was thay have the cheek to CHARGE FOR PARKING !!! after you've forked out £120 pounds a room.
Buxton itself is well worth a visit

Cheapskate

from A TripAdvisor Member
We stayed as part of an anniversary wedding celebration. Our room was fairly spacious but carpeting was stained and windows and frames were in need of cleaning- the wardrobe was in need of remedial attention. The en-suite was nothing special with tired decor and the heated towel rail was dependent on the central heating being in operation which it wasn't. The provision of complimentary toiletries was not of a standard commensurate with a four star hotel. The staff we came in contact with were generally accommodating and the food and its presentation were of a good standard.
We were asked if we would like a newspaper and dismayed to find that we were charged for it. We were even more dismayed and angered to be charged £2.50 for the privilige of parking our car in the hotel grounds. We had payed £120 for our overnight stay and our celebration probably brought £4.5K business to the hotel, such additional charges seem grasping.

A Victorian gem worth a visit.

from Dunning
We stayed a couple of nights at the Palace during the Buxton Gilbert & Sullivan festival and were not disappointed. Certainly this hotel is a grand old victorian edifice, but the Paramount group are making a sterling effort to restore and refurbish. We are aware that some of the rooms have been upgraded recently while others are still to do, but judging by guest comments and careful observation most people are satisfied and while we were there the place was completely full.
The dinner service was spectacularly efficient and all those that needed an early meal to attend the theatre were served in good time from an interesting and constantly changing menu. Breakfast was good but perhaps not quite enough choice in juice and bread for those not requiring cooked. However, there was plenty to go at.
For the price and position this is a good, value for money hotel.

Never again!

from Purple glaze
We had requested a quiet double room, but were given a twin bedded room right next to the extractor fans, just like the previous reviewer. When I complained, I was told they were fully booked and could not change our room. I was assured that the fans would go off at 9 p.m. and would not come on again until 8 a.m but this was a downright lie, since at six o'clock on the dot they whirred into action and woke us up. The room was far too small to be a double and the space between the bed and the wall was so narrow that I cut my toe on the TV stand, while trying to inch my way past. The TV couldn't be seen properly anyway because one of the beds partially obscured it. The room was poorly decorated and smelled fusty. There was also a strange smell in the corridor outside which was also commented upon by other guests. The breakfast was copious but only if you like traditional English cooked breakfasts - no fresh fruit, no yoghurt, no good selection of breads and the cereals seemed to be aimed at kids - very sweet, just like the fruit juice.
Good points? The large, spotless bathroom and the lovely grounds and location and the public rooms were rather splendid, but lots of horrors lurk behind the closed doors and we won't be going back.

Glad to leave

from A TripAdvisor Member
Stayed 3 nights and had disturbed sleeping on all of them.We had asked for a quiet room.When we looked out the small window at the side of the bathroom,all we could see were other rooms on either side with a screen of large trees in front.One floor below us laying on top of a roof were 3 extractor units from the kitchens.These were continually running upto 10pm
when 2 of them stopped but the other one continued running all night.The room was warm but because of the noise we couldn't open the window.Incidently the window would only open about 5 inches.As well as the noise from outside,the radiator(although not on) also was making noises.
By the second night the radiator noise had stopped,but the extractor fan could still be heard.Anyway we managed to get off to sleep (after putting up with doors being slammed)until we were woken by a crash of glass at 1.15am. We found out later this was due to tne night porter dropping some bottles/glasses in the room next door.A few minutes later we could hear water running into the filler tank above the bathroom ceiling. This was still going on an hour later so I called reception.After about 20 minutes the night porter arrived.We decided that we should move just in case the tank might overflow as it had been filling non stop for 90 minutes.Night manager then arranged for us to move to another room 2 floors below.So we wandered around the corridors at 3 in the morning and settled down in the new room.In the morning we returned to our original room to find the dripping had stopped.
The third night started quite well(apart from that fan) until a wedding party broke up at 1am.We were then treated to slamming of room doors and toilets flushing on and off for the next hour.Then at 2.15 there was a knock on one of the other room doors along the corridor and we then had to listen to a loud conversation for the next 10 minutes before being subject to more slamming of doors.
It was then reasonably peaceful for the rest of the night.
To cap it all when I got the bill,I found out that we had to pay £2-50 a night
to park the car on top of the £150 a night to stay there!
The only thing I can recommend was the meals.Breakfast was help yourself to as much as you like,and evening meal had a varied menu.

Lovely Victorian Hotel

from lindale
Staying at the Palace Hotel, in the English Peak District spa town of Buxton in Derbyshire, is a wonderful experience.

The hotel occupies a prominent position in the town and represents the very best of Victorian architecture, and enables guests to sample style and elegance from 100 years ago - a refreshing change from the very 'samey' hotels of today although the addition of the leisure centre was very welcome to work off all the weight put on during our stay!

Our room was fine; with excellent views ...the bathroom was large enough to hold a party in! There was some redecorating taking place in the hotel. Staff were excellent and helpful. The food in the restaurant was wonderful and the service first class. We had a fantastic deal from Laterooms...and paid £69.50 per room per night bed, breakfast AND evening meal!!!!!

Buxton is a smashing little town, and is well situated to explore this area of England. We hope to return to the Palace in the future.

Victorian and Stylish

from A TripAdvisor Member
We stayed for two nights at the Palace and yes its Victorian, but splendid, the room refurbishments are going well (anyway I don't look too closely at a mirror these days I wouldn't hold up too well nowadays!)
The entrance with it's magnificent stairway, the dining room are all fantastic, the decor is superb.
Breakfast will keep you going until well into the afternoon.
All the staff were very good and helpful, cannot fault them.
Rather stop here than in some modern characterless box.

Why all the fuss?

from Pink
I have read a few bad reviews of this hotel but I honestly have nothing too bad to say about this hotel following my recent stay here (late Dec 2004). I had a lovely Premier room which overlooked the tiered gardens to the front of the property. It was'nt really a large room so I'd hate to think how small the standard rooms are but the decor was fine-a little dated yes but this is an old style hotel! If everything was redecorated in contemporary style it would be ruined! The hotel could benefit from maybe double glazing (without changing the style and shape of the windows as this would ruin the overall exterior view) as the room temperature varied greatly between very hot and freezing cold. The hotel would also benefit from maybe individually controlled air conditioning in the rooms for this reason.
The bathroom was old but very large and clean. The bed was extremely comfortable with a crisp clean sheet, fleecy blanket and decorative cover plus plentiful bouncy pillows. TV had some decent channels too.
Ate in the restaurant in the evening-had the table d'hote menu which was lovely. Sampled the chicken caesar salad and tomato tart for starter-both lovely. For main the Salmon on fennel salad and the Lamb casserole (which was gorgeous!) and for dessert the summer fruits mille feuille (very nice though they should have called it black currant mille feuille!) and the irish cheesecake (yum!) Good value for money though the wine is a bit pricey.
Breakfast was good with a hot and cold buffet-you can have anything you like from the traditional English breakfast to a selection of exotic fruits with yogurt.
Did'nt sample the swimming pool as only stayed one night but why would you want to swim when you have one of Englands most beautiful Spa Towns on your doorstep?!
Market place (where buses ae plentiful) 10 min walk from hotel (up/downhill) and train station is 5 mins walk away.
Overall a lovely hotel for a relaxing break with plenty to do close by.

Palace Hotel Disgraceful Service

from A TripAdvisor Member
I stayed at the Palace Hotel recently as part of a conference. My company paid for the conference fees so I was not aware of the room rate. I had to stay one extra evening due to business requirement and settled the bill the following morning.
A few weeks later, while attempting to claim my expenses, I discovered to my horror that I was charged 10 telephone calls to Saudi Arabia instead of my one-evening stay. Some of calls were made even before I checked in the Hotel.
When I phoned and complained, the manager was unhelpful, rude and refused to re-imburse me. While querying the manager about the time/date of the calls, he mistakenly faxed me the list of the tel calls made by other conference delegates in their room. This is a violation of the Data Protection Act and confidentiality. Currently, I am having to involve the conference organisers to help sort this out.
This is getting nowhere.

Terrible service, tatty hotel

from Gadgeteer1066
I stayed here 2 years ago, so potentially things might have changed, although I have heard some reports that suggest not.

It is a grand hotel that has become too tired and too expensive to maintain properly. It receives light touch ups to keep it going. My room had damp patches on the ceiling and looked very tired.

Front desk service was very good. However, serving staff in afternoon and evening were dire. When I ordered afternoon tea, the server snapped back at me 'can't you see I am busy' (and no, I couldn't see what was making her so busy, other than polishing some cups). In the evening, the waiting staff all seemed to be under 18 and very inexperienced. The courses were dis-jointed and served slowly. Dessert was ordered and had to be requested a second time. It was virtually impossible to catch the attention of anyone waiting on to get these things rectified and no one seemed to want to offer an apology or acknowledge standards weren't met.

I often see the hotel advertised as a 4 star hotel offering discounted breaks. 'Cheap' just about sums everything up about this place. Not recommended.

Top Local Tips for Buxton

The town! Have a wander in to town ! When you leave the hotel (Palace) if you turn right you will go to the main park area - it's beautiful, with the shops there based in the old town Baths. The main area in the park has activities all year and there are frequent 'special events' - you have to see it to see how lovely it is! Visit the area by the Crescent where the old 'source' of the spa water is andthe Tourist Info Centre is based to tell you the best places to visit. If you go straight UP in to the upper part of town then you can visit the old part of town and the market which is superb. The main town is to the leftand has some great shops ----

The Buxton Opera House WELL worth a visit. We saw the Romeo & Juliet ballet while we were there, and the opera house itself is glorious inside! We had a pre-threate supper at the Hold Hall Hotel before we went (30 seconds across the room) and ate a lovely meal in a hotel that is steeped in History about Mary Queen of Scots and the old spa baths.Very enjoyable!

The Buxton Opera House WELL worth a visit. We saw the Romeo & Juliet ballet while we were there, and the opera house itself is glorious inside! We had a pre-threate supper at the Hold Hall Hotel before we went (30 seconds across the room) and ate a lovely meal in a hotel that is steeped in History about Mary Queen of Scots and the old spa baths.Very enjoyable!

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Other names for Barcelo Buxton Palace Hotel

  • palace hotel buxton
  • palace buxton
  • hotel palace buxton
  • buxton hotel palace
  • barcelo buxton
  • Address: Palace Road - Buxton - England - SK17 6AG - United Kingdom
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