Hilton Bristol Hotel

, Bristol, United Kingdom
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Hilton Bristol Hotel

Rooms: 141

Ash Ridge Road - Bristol - England - BS32 4JF - United Kingdom Hotel Website | | 44 01454201144
238 Traveller

Reviews - Hilton Bristol Hotel

Historical Traveller Reviews of Hilton Bristol Hotel

Worst Hilton ever

from The Traveller SR
I have to say this is the worst Hilton that I have ever stayed in. I booked a deluxe double room for a special treat for my girlfriend but I was totally disgusted with the service and condition of the hotel. Firstly the room was nothing more than I would expect from a Holiday Inn and the extra 'deluxe' part was a small bottle of wine, 2 small chocolates and two manky pears - wow!! The bathroom although a good size was a bit drab and the soap dish was so pitted and rough that it looked like a very used ash tray. The room size and furniture would of been OK for a standard room and the TV didn't work very well.
Now the best bit . . . . the food and service was terrible. The seats in the small restaurant were marked and stained and when shown to our table for breakfast we had to stand there and wait by the table until it was reset for us. They weren't forthcoming with the tea and coffee, the plates for the cooked greasy breakfast were stone cold and some of the bread was mouldy. If fact this mouldy bread sat on the side for about half an hour before someone took it away. If you want to eat here, think again it's not worth it.
The general service at check in and in the restaurant was unfriendly apart from one waiter called Joe who was very good. He obvisouly hasn't worked here long!!
In the corridor there were trays from room service that were left there all evening and not collected till about 11am so the food looked and smelt even worse after all that time.
All in all a bad experience.


from Lady-Wales
After waiting 1 and a half hours, yes 90mins on the Hilton reservation tel no we finally (unfortunately) got a room. We were in a king room which cost us an overpriced £89 per night. We had holes in the bed sheet, stained pillows and pillow cases, stained and threadbare towels, a cracked sink, rusty shower rail, water that leaked to the bedroom carpet, balls of dust around the skirting board, purple tissue paper visible under the bed (I did not crawl about we could see from the room!) The restaurant chairs were covered in candle wax and at breakfast we were shown to a used table. The swimming pool was dire. All in all not up to Hilton standards one would expect. As mentioned by others a £3 daily charge for the car park, ( get your ticket validated.)
The only redeeming features were the dinner (free with first night) but would be expensive otherwise, and the lovely Duty Manager Rossylind who did all she could for us, and the motherly member of breakfast staff.
We were so appalled we have written to the head of Hilton.

very poor hotel

from hotelbuff
booked three king deluxe plus rooms were given two standard doubles and one twin no apology just head office made an error, asked for smoking rooms given non smoking rooms and asked to walk 300 yds every time we want a cigarette. one couple even was booked into a room were someone already was. We may as well paid for a travel inn and at least still got a king or queen bed.

This was your last chance Hilton - and you blew it!

from loopy101
If I'd have seen these reviews before we turned up in Bristol, I obviously would have avoided the place, but I didn't, we needed somewhere to stay and this was the nearest (and the dearest, as it turned out) to the Premier Travel Inn which was fully booked. I admit we were biased before we'd even entered the place as a bad experience in the Brighton Metropole Hilton has soured our view of Paris' family chain, but ok we'll give you one last chance Hilton.
It is a just a motel, and there are shockingly awful fixtures and fittings - surely we've moved on from hideously patterned carpets and red gold and green decor in rooms??? And it was £106 for the night which was their 'best' rate - I've stayed in far better places for far less and it was quite a way away from the city centre (£17 taxi fare each way to be precise) but what really galled me was the car parking charge. I didn't realise that it was only £3 for overnight as per other reviews as the amount that came up on our ticket was £22 for an overnight stay! Presumably our ticket needed to be stamped by reception? We weren't advised so drove off completely incensed and none the wiser, so I'll have to write and rectify that particular dent in our finances, the rest I'll just have to put down to another (and very last) bad experience with the Hilton clan

great hotel

from anitathorn
Have just returned form Hilton Bristol and was very concerned as the reviews I have read lead me to believe that this hotel was rubbish. I would like to say the we have an excellent time could not fault the management. Food excellent especially as the first night was a free dinner. breakfast was also very good. Leisure facilities were very good and would go there again.

Shockingly Bad!!!!!

from steviebhoy
This my friends is not a Hiton,nor is it even up to the standards of a travel inn,or even a 2 man tent on the sunday night at Glastonbury! Its so bad and overpriced! You arrive to be greeted with what can only be described a council type car park! £3 a night for parking(Special rate for guests)Thanks!!then accross the red carpet you roll and steam roller your way through the heavy heavy door on to the reception desk and in to a world of confusion''are we in England'' i asked my partner? receptionist harder to communicate with than norwich unions indian call centre staff!eventually get to the room! ok crappy green carpet ,rubbish bed and a bathroom thats been recycled from a better Hilton me thinks!But i didnt care just wanted to get down to the 'bar' and have a drink! so off we went down to the 'bar' which by the way resembled that little thing Pat Butcher has in the corner of her living room!.Nice day so we went to sit in the 'courtyard' with our drinks couldnt have been sitting for more than 10 minutes and the rubbish dilapidated wooden slated chair my girlfriend was sitting on COLLAPSES!(No shes not a big fat monster)I am and my chair was fine!male member of bar staff comes out and tells her 'not to worry about it' HA!then manager comes out and offers another chair! still no apology!so as i said at the start This is not a hilton no its an eastern european warp zone!


from DJC2006
I read the reveiws and dreaded the approach to the hotel. Conveniently located for the motorway, not for restaurants or a night out. First impressions were not too bad though.

I stayed in a king deluxe plus room, which matched the quality of the Marriott's in the city centre. Huge king size bed, and the room was clean. I am not so sure I would have been happy in a more basic room.

That said not much else to recommend it - It's like staying in a travel inn with full service facilities of a hotel. The breakfast was however good.

I wasn't paying - if I was I would perhaps be less generous in this review. A solid, if unimgaintive clean choice. I would not pay more than a £100 for it though. If I could, I would rather stay at a Marriott or similar. Also, don't think of this as a Hilton, it's not. In fact it's a franchise and therefore feels more like a Hampton Inn than a luxury brand.

Not bad at all

from markell1
I was visiting my company in Aztec West from abroad. So there were only 2 hotels in walking distance. The Aztec hotel looked overpriced so I decided to go for the Hilton instead.

After reading the reviews I expected the worst. But my experience was not bad at all.

Check-in was quick. I have a HHnorors card so I skipped the queue and the helped me in minutes. After joking the receptionist even started to smile back!

The room was the closest one you can get on the second floor (202). View was terrible. Some containers, old and dirty towals, the canteen of the staff, smells of the hotel kitchen. Not really good.

The windows were difficult to lock, but with some force I succeeded. This kept the kitchen smells outside.

The walls were thin. I heard my next door neighbour make some phonecalls. And at different times during the day some sort of engine or machine started for 15 minutes and then stopped which made a terrible noice.

Only 7 tv channels was not realy a lot. Food in the restaurant was not really good. But the room service was regular room service so for a burger, a steak some pasta or pizza they had a good choice. Price was regular room service charge so not a big deal.

But, staff was really friendly. They asked me everytime whether I was okay or not. Even after ordering room service I got a call back to ask if room service was ok. Never had that in any hotel before.

And at night everything was quiet. I slept really good.

Breakfast was okay. Some tiny croissants but I just took a few. Very friendly staff.

Check-out was quick and friendly.

Overall a good hotel and location for business. Would go there again.

Poor hotel

from stripey2000
Stayed here for 2 nights during March and glad i didnt have to stay any longer. I agree with an earlier reviw saying that it looks like a motel from the outside which is true as the whole thing is only built on 2 levels with ground floor rooms and first floor rooms.
First impressions weren't very good as had to wait about 15 mins in check in queue while i checked in. 2 staff on reception and only 6 people in queue, how on earth does it take that long?
Anyway, was walking round the maze of corridoors to get to my room and noted how bland the corridoors were, nothing nice, no artwork, nothing, just very plain and boring. Got to my room and first thing i noticed was the garish colours. British racing green carpet, pink upholstery, chairs, curtains etc, and cream furniture. Ghastly! Not pleasant at all. I had to book a deluxe room as there were no standard ones available, and at £115 per night, i was not impressed at all. The room was a standard size, and the only deluxe thing about it was the fact they had put a quarter bottle of wine and 2 oranges on the dresser for me. Well whoopy doo! No ashtray either, so i had to ring and ask for one, despite booking a smoking room. The bathroom was large enough and clean, but the usual "need a degree in mathematics to operate the taps in the shower" annoyed me. Why not just make them simple on/off hot and cold taps instead of p*ssing everyone off with stupid fiddly taps which have all the marking rubbed off? Took me several frustrating minutes to work the hot water.
The room itself was quite clean, apart from long blonde hairs all over the chairs and furniture which wasn't very nice. The bed itself was a little too soft for my liking, and the pillows were lumpy and uncomfortable. The rest of the furniture was in good condition, the windowsill was rotten with paint coming off it and the window frames were old and like tin foil. The window lock actually popped out from the handle and fell to pieces when i opened the window for some fresh air. After complaining, the manager did come and take a look at the window but couldn't fix it.
The fitness club was small with a rower, 3 bikes, 2 treadmills, 2 steppers and a couple of free weights and other machines. Too busy, hot, sweaty and cramped, but hey, arent all hotel fitness suites like that?!
Food was terrible. Room service menu looked crap so i went to look at the restaurant menu. Just as bad and overpriced - ended up going out to get a takeaway instead on the first night. The second night i braved the Chinese buffet, served in the bar area. Shouldn't have done, it was awful. A choice of 4 things, white rice, spring rolls, chicken in sweet and sour sauce, beef in black bean sauce. It tasted like carboard and was easily the worst attempt at Chinese food i have ever had. The only saving grace was the fact you got 2 free pints of lager with your dinner - probably to make it go down a bit better. Later on the second night, i bought 2 drinks at the bar, a double scotch and a double tequila with orange juice. I nearly had to re-mortgage my house to pay for them - an unbeleivable £14.80! Shocking, i nearly died! Lesson - don't drink spirits at the hotel bar!
Breakfast buffet was quite pleasant and plenty of choice. Sausages were just crap and undercooked, black pudding was terrible, and the bacon was too fatty, boiled and not cooked properly. Other than that, rest of the food was not too bad.
The hotel is situated on the edge of an industrial estate with not much around apart from businesses and and a housing estate. There is a pub down the road and a Tesco nearby. Other than that, nothing!
Enjoy your stay!

Stay Away from the place

Luckily I didn't pay for the night I stayed there (as it was a freebie), but otherwise I would have kicked up a right stink about the place!! The shower had no pressure and it just dribbled out! It was quite noisy as the walls were flimsy. Also, you have to pay (£3 for overnight parking) to park the car! The bed was too soft, and I woke up with a back ache. On the plus, the room (#229) was good size but it didn't have a view (it was looking straight at some business park).

Top Local Tips for Bristol

ReadingReader Not in City Centre, although great for exploring. I need it as I often travel to Bristol for work and it is so convenient on the M4/M5 intersection

Nice bike ride Take a return bike ride along the Kennet and Avon canal from Bradford on Avon to Bath, or vice versa. Lovely scenery and easy flat riding. About 20 miles round trip. Or do one way by bike and return by train.


Other names for Hilton Bristol Hotel

  • hilton international bristol
  • hilton bristol
  • bristol hilton international
  • bristol hilton
  • Address: Ash Ridge Road - Bristol - England - BS32 4JF - United Kingdom
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