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Looking at other online reviews, a few people have hit lucky and had an ok stay here. I wouldn't advise you to risk it though - there is just so much wrong with the hotel, from the tatty carpet at reception through to the broken lift buttons and the very noisy rooms, and that's just for starters... The staff seem to try hard, but they can't make up for the state of the building.
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We arrived automatic doors not working. Reception check in was fine. Hotel has poor lighting, rooms are small, wallpaper peeling. Sink stained, only 1 average sized towel and two small ones. Heating not working..corridoors smell damp..late night bar is very noisy any thought of a late drink and chat is impossible...only rec is breakfast as is very good....Sorry to say this but go elsewhere the place is a dump!
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I arrived on the sunday as a delegate for a conference the whole hotel was booked due to the conference so you would have thought they would have made a effort. Holes in the walls smelly toilet dirty bed and a damp milk smell, when complaining was informed there was no smell and no apology for the mess. A strange bobbly brown blanket which gave me flea bites and a faulty shower made my stay even worse. I would not let my worse enemy sleep there.
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Unfortunately we did not realize the Quality until we arrived. Reception looked like a youth hostel, very cold and unwelcoming. However staff I must stress, were very nice. 604 had a musty smell and was dingy. I turned back bedclothes to find a coffee (?)stained what I can only call horse blanket full of bobbles because it was so old. I telephoned reception immediately to change the blanket, then we went shopping to return late afternoon. The bed had not been changed. We then had to return to the shops and BUY a new duvet to sleep under. The bath tap would not switch from shower to bath, the taps were also very loose. We had no apology from the poor manager who looked petrified and offered us a bottle of wine. No way! Eventually he offered us 10% discount which in retrospect did not compensate our weekend. He also paid for the duvet.
Breakfast was a farce. we literally had to find a table ourselves, self-service was definitely the system here. We did not have knives, forks, milk, cups, a clean table, people were queuing for tables, with no-one to check them in and then sitting at dirty tables. The food was just edible.
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This hotel smells. There is nothing "quality" about it and all the staff know that. We booked through expedia who will not give us full refund even though we walked out as soon as we saw the room and the smell was so offensive it was nauseous. Its dirty. The windows are filthy. Rooms are small and dark. We had to walk the streets looking for a bed and breakfast as all hotels were booked by the time Quality hotel let you check in after 3pm. Luckily we found a huge family room in a bed and breakfast at half the price. Otherwise we would have had nowhere to stay the night and had travelled for 8 hours with a 5 year old. I would advise single travellers or anyone with a modicum of taste NOT to book this hotel.
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Quite possibly one of the worst hotels I have ever stayed in, the 2 rating I have given is just for the breakfast which was very nice. Very unhelpful staff, small dingy room with a broken shower, broken remote control, rock hard bed and not cleaned throughout the duration of my stay.
Check-in took 40 minutes,check out took 45 minutes!! Very over priced for such a bad hotel,Faulty Towers only not funny at over £100 per night!!
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