I've spent a night with my partner on the 2nd of December in this hotel. It was a last minute, non planned thing, and I was pleasantly surprised by the high standards of the hotel. First, I was greeted with the most pleasant and polite receptionist (yes, some of them ARE rude!), who was very helpful and friendly. She managed to find us a room, and gave us the choice between a seaview one or a one with a jaccuzi. We've chosen the latter. After checking in, we went upstairs to our room which was stylish, modern and quite sophisticated. Spotless clean and had a lovely finishing to it. Even the back view wasn't bad at all, as we were able to see the lovely festive lights glowing from the distance. I loved the modern lights switch, which allows you to adjust the strengh of the lights (perfect for creating that spa, relaxed atmosphere while you soak in the jaccuzi, Their bed mattress was absolutley spot on, as we had a very good night sleep, and woke up with a smile and refreshed looking eyes to prove it! We were also impressed by the mini bar, and the champagne bucket by the bath, a touch that - sadly - many similarly priced hotels seem to overlook. Even for the non drinkers amongst the guests, who happen to have a sweet tooth like myself, there is a nice treat for you; Cadbury hot chocolate sachets! Most hotels stop at offering tea and coffee.. some milk and biscuit if lucky! But not this special hotel. The breakfast was payed for separately, which is fair enough, as some people wouldn't like a fully cooked breakfast (£6), while others would.. so I suppose it's not fair to pay the same price, in which ways, we didn't mind to pay, as the breakfast was lovely. Though the lift and the corridors weren't as modern looking as the room we've stayed in, It was clean and in a very good condition. The fact that there is always someone available to talk to in the reception, gave us the sense of professionalism on their part and was an obvious sign of good management skills and organszation on their behalf. Also, when you compare it with close hotels, that have no sea view, yet ask for a tenner less.. you realize that the New Madeira hotel is a true value for your money.

The hotel was OK as were the staff. The facilities were not great but they did have a big TV in the bar area - great for Britains Got Talent. Also a 24 hour bar... apparently. The night manager was very aggressive when I asked for a drink, even after I explained that this is a 24 hour bar and that I have Aspergers Syndrome which may be confusing him, perhaps in the way I was asking. I was not drunk! After making a formal written complaint to the owner, it still took 2 months and many reminders before I gave up with thier very lame reply. I am completely unsatisfied with thier obvious discrimination and lack of professional care. Of all the other hotels in Brighton, this is one to definitely avoid.