Holiday Inn Brighton Seafront Hotel

, Brighton, United Kingdom
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Holiday Inn Brighton Seafront Hotel

Rooms: 131

137 Kings Road - Brighton - England - BN1 2JF - United Kingdom Hotel Website | | 4401273828250
334 Traveller

Reviews - Holiday Inn Brighton Seafront Hotel

Historical Traveller Reviews of Holiday Inn Brighton Seafront Hotel

Honesty is not the policy

from PTCanuck
I stayed in this hotel because it was the venue for a conference I was attending. Although the property generally was rather sad and dated, it was clean, the room was quiet, and the service cheerful. However, I discovered once I got home that I had lost a rather expensive shirt, which I had folded and placed in a drawer in the unit inside the closet.

I phoned the hotel as soon as I discovered this, left a detailed description, dates of stay and room number. The housekeeping department called me back sometime later to say that no such item had been found. This was hard to believe since I had worn the shirt while in Brighton, packed my case at the hotel and unpacked it only after arriving home.

Call me old-fashioned, but I thought that when one paid to stay in a decent hotel, one could trust the management and staff with one's belongings. Clearly, those days are gone, at least at the Holiday Inn, Brighton Seafront.
Management Response from BHTSF
Thank you for your comments and I was pleased to read that your accommodation was found to be clean, comfortable and our hospitality acceptable.

I understand how disappointed you must have felt after misplacing your shirt and I can assure you that we have tight housekeeping procedures in place. These include logging the item, date and room number the item was found in, person who found the item and a brief description of the item so that it can be found quickly once placed into secure storage.

Most of our housekeeping team that clean the rooms have been with us a long time, trusted, and employed directly through the Hotel and not an agency. We operate a system of regular spot checks on all staff, of lockers and bags so to ensure that the lost property procedure is followed.

As a member of the management team, I am disappointed in your view that we cannot be trusted and can assure you that we endeavour to investigate any allegations quickly. There is a Manager on Duty 24 Hours a day, to speak to personally regarding any problem you may experience with us and had we received the room number information within 48 Hours after your departure, the Hotel could have “read the lock” of your room. This would have detailed every entry and exit from the room and at what time, therefore aiding our investigations.

If you have now found the item subsequently to writing your feedback, please let us know.

Other feedback is WRONG

from FarahSassoon
When we booked the hotel we knew that hotel was under refurb as you could not miss the detail both on their own website and a number of others. When we arrived we thought we would walk into a building site but nothing. There was a letter in the room from the GM stating that refurb was still underway and things had happened but not yet finished.
We had originally wanted only 1 night on a Saturday but found that hotels either insisted on a minimum of a two night stay or if they were selling 1 night then they would not discount. I tell you now its not a cheap place to stay
Yes the hotel is not a victorian building like a number of hotels you see as you walk along but trust me for a standard room that we got the size was great and was not pokey like you find in "victorian" hotels. Staff are friendly and the food for dinner was fab but the thing i really liked that i did not see from other hotels was the fact you could sit on the terrace watch the world go by and even when we were out at 11.30 in the evening heaters were on to keep you warm.
I heard one couple moaning about the price of the car park but the manager on duty was trying to explain that car parking is limited in Brighton and charges apply in all hotels. Maybe it was a bit naughty but I turned round and said what would you expect if you went to London to which the couple said well I would not expect parking in London. I was close to telling them so why "assume" you would get it in Brighton. If only people would read or ask and not assum. As I always say " if you assume you make and [--] out of You and Me.
The only thing I would say against the hotel would be that it does not have a swimming pool but as my partner says " what do you want a swimming pool for when you have the biggest pool in the UK opposite" (She meant the English Channel of Course)
Anyway in summary - A great friendly happy place thats going places and in my mind I would get in quick before they start to charge more!!

Holiday Grim

from Anazapela
I booked a surprise romantic break for my partner’s birthday and the hotel completely ruined it for us. It's appalling value for money and will only leave you disappointed.

It looks like a nasty grey 1960s office block with windows so dirty in reception that you can’t even see the sea. When we arrived to check-in at the agreed time, we were gruffly told “the room isn’t ready; you go away now.” They did let us park the car while we “went away now” but in a grotto that only Freddie Kruger would have thought was acceptable. It had rubbish all over the floor, a gang of drunks in the corner and signs everywhere absolving the hotel of any blame if your car is trashed or stolen. The lift from the car park to the hotel didn’t work, and there was no offer of help to carry our bags up the concrete flight of stairs which appeared to belong to a slasher movie.

Inside our room, someone had ripped the two radiators off the wall and left pipes sticking up out of the floor and a dirty silhouette of where they had once been. This was probably because the room was unbearably sweltering and musty, even when it was blowing a gale outside! I dread to think how hot it gets on a warm day! The air con didn’t work and we had just a small desk fan which was totally inadequate. The bed was literally as hard as the floor. The room’s décor was so dated that I half expected Starsky and Hutch to be hiding in the wardrobe. The bathroom was basic, the bathroom door’s lock was broken, the walls were so flimsy that I kept thinking someone was coming into the room, the ‘balcony’ was an awful lump of dirty concrete you could never use, the view consisted of some ugly run-down buildings that no-one would want to look at, and we had a ladder left randomly beside our door.

As part of our deal, we were entitled to a free three course meal on the first evening. As it looked like even the food was stuck in a 1970s grease-fest time-warp, we had a nice meal in town instead. It comes to something when you can't even give the food away! Breakfast was okay, as long as gristly sausages are your thing.
We were told that, as Priority Club customers, we could check out at 2pm instead of 12pm the next day, but when we tried to return to our room at 1pm, we found we were locked out because they had failed to update the swipe card. It sounds petty, but everything they could have got wrong, they did get wrong, and this was just one of many examples.
I can’t believe they would have the audacity to charge £250/ £300 for some of the rooms! The Holiday Inn completely ruined what was supposed to be a surprise treat and a bit of pampering. We ended up stressed and miserable. There are loads of lovely hotels and guest houses along Brighton sea front which are more appealing (and cheaper) than this one. Hotel du Vin looked by far the best, but almost anything else on the sea front would be so much better than the manky Holiday Grim.
Management Response from BHTSF
Thank you for your feedback which we take very seriously. We recognise this complaint to be the same as one recently submitted the Holiday Inn Guest Releations Desk and believe it to be the same customer. The Hotel General Manager personally responded to this feedback with the following letter:

Thank you for your feedback that has been forwarded to me following your stay here at the Holiday Inn Brighton-Seafront.

Our windows are cleaned on a monthly basis. As we are by the sea it does not take long for the windows to become unclear due to the salt in the air. We have consciously taken the decision not to increase the window cleaning frequency in the hotel due to the current water shortage currentlty being experienced in Sussex. Having just returned to the hotel and knowing that the windows are not due to be cleaned until Friday I am surprised that you could not see the sea.

Unfortuntately the original hotel burnt down in the early 1960's and the current building was replaced. The grey tiling is a legacy for which little can be done about in the short term however longer term plans are being looked at.

We are currenly undergoing a major refurbishment of the hotel since changing to Holiday Inn last October. This includes the installing of air-conditioning and is being carried out at present with commissioning due shortly. As part of this the radiators are being removed not ripped out, but due to a technical problem the pipework has not yet been done. The room you stayed in is a standard bedroom and does not have a balcony. It overlooks a flat roof and is not intended for guests to use.

It is dissapointing to read your comments regarding the beds themselvesas they only arrived 2 weeks ago and are new Holidreamer beds. Your room has just completed a full redecoration and new bathroom suite. Outstanding from your room is the new curtains and headboards. The bedrooms are being done first and the car park is in phase 2 which is due to commence early January 2007

The Car Park lift had a fault developed on Sunday night and was not able to be rectified until Tuesday Morning. Luggage assistance should always be available when you ask and I apologise if this was not the case.

Dinner inclusive guests can either dine from our Carvery (when available) or from the a la carte menu where around 70% of the options are included in your rate.

With regards to the Receptionist on duty and extended key card I have spoken to my Front Office Manager to ensure this is addressed.

Thank you for your feedback and trust that my reply now explains things.

A good stay

from ml3369
I was wary of staying here when I saw the reviews on this site, but as I'd already booked hree rooms, and as I'm a regular at Holiday Inns, I contacted the manager for reassurance and he was able to address my concerns enough for me to keep the booking.

In fact, the hotel looked fine - undergoing renovations, yes, but not apparent in the downstairs public areas, or in the rooms we had. Two out of the three of the rooms we had were very, very good (2nd floor, side road off the main seafront so had a side-on view) - quiet, spacious, and the decor was newly done. The third room was a bit pokey and very warm, but adequate. Staff were helpful throughout the stay. I was impresssed. And the location is great - right opposite the beach.

Hovel

from gron66
This hotel is in serious need of renovation and until it is completed, they should reduce their rates and advise potential guests that it is in a bad state of repair.

Our sea view room (if you could see past the rusting balcony & fag butts) was an insult and definately not value for money. We paid £153 for the night but the advertised price showed that it could be as high as £250. It was worth £70 tops.

I complainded to the Duty Manager who was polite and highly skilled in dealing with my grievances. But he couldn't stop himself from telling me that since there are so few large hotels in Brighton, they can effectively charge what they like and that they could sell the room 20 times over.

He moved us to an alternative room that was in better condition (still not value for money) and offered us free breakfasts and parking but he wouldn't reduce our room rate.

If you want to stay in Brighton on a Saturday night in the Summer, plan well ahead and don't bother with this drab, dated, sea front rip off.
Management Response from BHTSF
Thank you for your feedback which we take very seriously.

As stated in previous responses the Hotel is undergoing an extensive refurbishment programme, starting with the bedrooms in phase one and moving through another two phases which includes the external areas such as guest room balconies. Not all bedrooms have been completed at this stage which would account for the bathroom picture posted with your comments.

I understand how disappointed you must have felt regarding the standard of your balcony and apologise for this shortfall. As the outdoor balconies do not currently have any separation between them for each room, it is hard to control dropped litter by neighbouring guests after the balcony has been cleaned and swept.

Holiday Inn operates a flexible pricing policy which means that prices quoted are competitive based on occupancy and demand in the area and are in line with Hotels of similar standard in the city and location on the seafront.

I was pleased to read that the Manager on Duty was consulted during your stay and that you were offered a new room of a higher standard, complimentary breakfasts & parking which went to compensating your stay with us.

Great Time

from Kensington
Stayed for three nights in August and had a brilliant time. Since my stay last August the ocean front rooms have been painted with new wallpaper, comfy new beds and a new bathroom. The hotel has one of the best locations in Brighton right in front of the less crowded part of brighton beach. Miss it already.

sad

from jinnyt
This hotel is in a great location on the seafront, but it's attraction stops there. The lady in reception was very rude and unhelpful.Our room was ok but ineed of an update, it was stuffy and hot and when we enquired why the aircon dial in the room did not work we were told that that the hotel did not have aircon even through the room were fitted with dials and vents.
The breakfast was a disgrace. we found lumps of god knows what in the bottom for the milk jug. and egg on the table arrangment. the food was swimming in fat and cold. I would only recomend this hotel to someone I did not like.
Management Response from BHTSF
Thank you for your feedback which we take very seriously.

We are pleased to read that you found the Hotel to be in an excellent location and apologise in the shortfall in standards you experienced. I can assure you that this is not the typical welcome at a Holiday Inn hotel and we apologise for any inconvenience caused.

As mentioned in previous reviews, the Hotel is undergoing an extensive £3.5 million refurbishment in three phases starting with the bedroom air conditioning which is being installed now. We have been advised that the system can be turned on when all rooms have been completed, which is due in November 2006. The vents and controls need to be installed in advance so that when the system is switched on, it can work effectively and I understand how frustrating this must have been for you.

In the meantime, fans have been provided in each room and we have a policy of closing the curtains in the sunniest rooms during the day to keep these rooms cool.

Our Reception Manager is now aware of your comments and will be conducting customer service skills training again to ensure the sense of arrival is improved.

As a “hallmark” of Holiday Inn, a good breakfast is a standard that supports the brand image and we were very concerned to read your comments regarding the breakfast offering. Although we cannot see the day in question, I can confirm fresh milk is provided every morning on each table and hot breakfast items are cooked freshly everyday. Every table is cleaned using a sanitizer spray between each guest sitting and we have insisted that training be provided again to the restaurant team in the importance of this area.

It is unfortunate that this was your breakfast experience; however there is a Manager on Duty 24 Hours a day, to speak to personally regarding any feedback which gives us the opportunity to put any elements of your stay, which you have not been satisfied with, right.

Please let us have the opportunity to act during your stay rather than leaving unhappy. Thank you.

Do not go there

from Mature married couple
I am a priority member of the IC Hotels group and booked a king room through their website. On arrival we were given a standard double and told that there was no aircon. This was on the hottest night of the year. We were told that the hotel was full and were given a fan. The "refurbished" bathroom was a joke as they hadn't got round to refurbing the bath which was stained and disgusting. The basin was crackked, the pop up waste did not work. All this for £141!
Stay away!
Management Response from BHTSF
Thank you for your feedback which we take very seriously.

When booking and selecting a room type through the Holiday Inn website, it immediately books the exact room type at the Hotel within seconds.

Holiday Inns also offer an “allocated upon arrival” room type which does not guarantee the bed type or smoking preference. The room type given is dependant on the availability, at the point of check in. We appreciate that this room type on occasions may cause confusion with some customers whereby they feel a particular room type was reserved, when in fact an “allocated upon arrival” was booked.

Although we are unable to see the room type that was booked for these comments, I understand how frustrated you must have been upon receiving a Double bedded room as opposed to a King.

In any circumstance when our guests are not happy we have a Manager on Duty 24 Hours a day to speak to personally regarding any area of the Hotel that has not met our customers expectations. In this instance our Duty Manager could have resolved this room type issue and ensure guests leave the Hotel completely satisfied.

I can confirm the Hotel is undergoing an extensive £3.5 million refurbishment in three phases starting with the bedroom air conditioning which is being installed now. We have been advised that the system can be turned on until all rooms have been completed, which is due in November 2006. In the meantime, fans have been provided in each room and we have a policy of closing the curtains in the sunniest rooms during the day to keep these rooms cool. The remaining phases include the refurbishment of sinks and baths.

We try our very best to ensure the Hotel facilities are correctly displayed through every booking channel, by excluding any comment about air conditioning, so as not to mislead our customers. I would advise all visitors to Brighton that out of the six major Hotel chains located on the sea front, only one currently has full air conditioning in the bedrooms, and we shall be the second by November this year.

Holiday Inn operates a flexible pricing policy which means that prices quoted are competitive based on occupancy and demand in the area and are in line with Hotels of similar standard in the city and location on the seafront. However if for any reason the property did not meet your expectations your satisfaction could have been resolved but talking to our Duty Manager before your departure.

Disorganised but great location

from scof76
We stayed at the Holiday Inn on a stop-over from France as we had to be in Poole early the next morning.
When we arrived late at night, the reception staff couldn't find our booking -- despite the fact that I'd used their call centre to book...
They did find us a room anyhow, and I expect this was a Superior room, on the top floors and with sea view.
The room was spacious and clean, with a very comfortable bed, big TV and large bathroom.
Annoyingly, the guests staying at the room next to us came back in the early hours and started to make a real racket that kept us awake for ages!
The breakfast buffet had plenty of choice, fresh and tasty.
Management Response from BHTSF
Thank you for your feedback.

I understand how frustrated you must have been when arriving at the Hotel and we had difficulty in locating your reservation. I can assure you that this is not the typical welcome at a Holiday Inn hotel and can only apologise for any inconvenience caused.

I was pleased to read that you found the Hotel to be in an excellent location and that the small problem you experienced on check in, did not cause a delay in our Reception team locating your booking and finding a very suitable room for you. From you comments it does seem that you were given one of the Hotels Sea view king bedrooms.

It is unfortunate that the guests next door to you were noisy and if this were to happen again, we have a Manager on Duty, available 24 Hours who could have put a stop to the disruption immediately.

Badly needs a refurb

from orpington
Stayed for one friday night in early June 2006 qouted £140 for standard double. This hotel is shabby it is being refurbished but the overall impression is not good.
The room we had was in need of improvement, torn wall paper, outdated bathroom very 80`s decor furniture chipped etc, but clean. Breakfats was OK but i just got the impression that this hotel is geared towards the business traveller mon - fri.
I think you could do better for the money, we certainly have and will not be staying again.
Suggest you checkout other hotels in the same class before booking.
Management Response from BHTSF
Thank you for your feedback which we take very seriously.

Holiday Inn operates a flexible pricing policy which means that prices quoted are competitive based on occupancy and demand in the area and are in line with Hotels of similar standard in the city and location on the seafront.

We can confirm the Hotel is now being refurbished and during these first stages of our £3.5 million refurbishment, the dirty grouting as pictured in an earlier review has now been completely removed and replaced with new tiles, new chrome bath & shower fittings and fresh white grouting. Other essential re-decoration and updating of furniture is being completed room by room.

The Hotel strives to offer excellent service for every traveller and Holiday Inn considers itself to be a Family brand so we uphold the brand policies of children eating and staying free when sharing the Adults room. The Hotel has also started a local “Kids Eat Free” promotion for non-residents.

As part of our ongoing commitment to customer satisfaction, comment cards are in every room and customer surveys are handed out, at random to capture a cross section of guests and their feedback. There is a Manager on Duty 24 Hours a day to speak to personally regarding any feedback which gives us the opportunity to put any elements of your stay, which you have not been satisfied with, right. Please let us have the opportunity to act during your stay rather than leaving unhappy. Thank you.

Top Local Tips for Brighton

great resturant had agreat meal in mint , just off market street near donatellos . the food was really original a bit like tapas but much larger and the music created a great atmosphere

Probably the cheapest NCP Car Park in Brighton Car parking prices are expensive in Brighton especially if you are staying a few days. All the ones in town charge £15 or more per 24 hours. However there is one NCP not really out of town charging only £9 per 24 hours (pay and display). Check the NCP website to find it on High Street, East and a little North of the Palace Pier. But I must warn you that there are limited spaces and it is really tight and not suitable for longer cars (unless you do not mind dents and bashes!).

North Lanes a must Strolling along the bohemian north lanes with its quaint shops with anything from hemp clothes to organic ice cream is a real treat.

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Other names for Holiday Inn Brighton Seafront Hotel

  • holiday inn brighton seafront
  • holiday inn brighton
  • brighton holiday inn
  • Address: 137 Kings Road - Brighton - England - BN1 2JF - United Kingdom
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