Cavalaire Hotel, Brighton
Reviews - Cavalaire Hotel
- Age Group:
- From: United Kingdom
- Traveller type: Mature Couple
Read 273 additional reviews of Cavalaire Hotel at TripAdvisor.
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Historical Traveller Reviews of Cavalaire Hotel
B in fantastic locationfrom A TripAdvisor Member
What a great place to stayfrom A TripAdvisor Member
Thanks to all the staff!
A Jekyll and Hyde experience...from A TripAdvisor Member
The only other issue we had was that only one of the owners should be in a customer facing role: One was very friendly and welcoming, the other was about as grumpy as he could have been. He was stroppy when we asked for a parking voucher and had a funny turn over us using the internet in the customers' lounge... Not exactly welcoming.
When we go to Brighton we always try to stay at The White House (it's listed under bed and breakfasts here) but sadly they were full. I'll book earlier next time...
excellent cavalairefrom A TripAdvisor Member
Great Hotelfrom A TripAdvisor Member
The owners are so friendly and helpful. Great location near bars and shops of Kemp Town and only a short walk in to the centre. Will definitely be staying here again.
Everything was fantasticfrom leaking_roof
Fantastic Hotelfrom jaymmx
Unfriendly, rude and unhelpfulfrom little katy
The traffic was bad leaving London and I thought we might be 10/15 minutes late so I rang them again to let them know. I was astonished with the response I got. They asked me if I really expected them to wait up for us and then cook us breakfast in the morning! I spoke to both owners and they were both rude, unfriendly and sarcastic. They said that arrivals after 8pm weren't strictly permitted and I pointed out that we didn't want to inconvenience them but that I had already cleared our late arrival with them. They then said that they thought it would take us longer than we expected to arrive and that if we weren't there by 11pm they would lock the door and we would have to find somewhere else to stay but that they would refund the deposit. Given their attitude we decided it was the last place we wanted to stay so we did book somewhere else and rang them to cancel. They then informed us that we couldn't in fact cancel and that they would charge us for the whole weekend regardless of their earlier comments. I was shocked at how they went back on what they had said over the phone.
We were expecting a friendly and charming welcome, this couldn't have been further from the truth. I accept this is not a large hotel and so doesn't cater for people's demands 24/7 but when they charge £95 a night and you make prior arrangements you do not expect to be treated like this.
Poor customer servicefrom A TripAdvisor Member
Stunning personal servicefrom SCardinali
The breakfast is as advertised: absolutely fantastic! I have to say that it was as good as the breakfast served at the Hilton with added flexibility (I was able to request any variation I liked) and even better service. This is from someone who loves the Hilton.
On one evening I decided to stay in with a takeaway and was recommended a Chinese around the corner. When I returned with my food a beautifully presented tray had been prepared for me, including a complimentary glass of wine - I hadn't even asked. Lovely, lovely people.
This is a good hotel made excellent by the willingness of the owners to bend over backwards to make your stay comfortable, special and fun.
Top Local Tips for Brighton
Brilliant Nightlife Brighton nightlife is like no where else you will ever go. The Gay Clubs and bars are really unique to Brighton and are really friendly, you do not have to be gay to go into any of the bars all are welcome to go along and have a fabulous night out;( please note though not many will accomodate Hen nights.) If you get a chance to see any of the Drag Queen acts it's well worth it. The Beaches are pebble and are kept in very good condition there is no litter any where as is the same for the sea front, Brighton Pier is the best i have seen and it's free to enter, there are bars, food, shops and amusuments all the way to the end. The Brighton Pride is also an event not to be missed, it' very busy that weekend and most Hotels are only doing 3 night deals, you also have to book up early in the year as well to make sure you get your room whatever hotel you choose.
The Mock Turtle Old fashioned tea. Fantastic homemade cakes & mismatched china. But, what a lovely retreat away from the hustle & bustle of Brighton.
Havana We've had four excellent and very enjoyable meals at Havana. Good service, good food. The mellow live jazz has been appreciated too.
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