Widbrook Grange Hotel, Bradford on avon, United Kingdom

 

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Widbrook Grange Hotel, Bradford on avon

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Rating

1.0/10
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Official Contact Details - Widbrook Grange Hotel

  • Address: Widbrook - Bradford on avon - England - BA15 1UH - United Kingdom
  • Phone: 44 01225864750
  • Email:
  • Official Website:
  • Rooms: 20
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"I wouldn't normally provide negative feedback on bad experiences but this was so utterly..."

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Reviews - Widbrook Grange Hotel

1 review (Showing 1 - 1)
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Rating:

1/10
Totally unfriendly
Submitted by: Stuart in 11/12/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
I wouldn't normally provide negative feedback on bad experiences but this was so utterly appalling that I feel compelled to help others to avoid the same trap as me. Firstly, Widbrook Grange is not a family-oriented hotel; children are tolerated but not welcomed. However, the real damage is done in the shockingly mis-leading approach of their pricing policy. Briefly, I booked a one-night stay for dinner, B&B for five people - two adults and three children aged one, three and five. I was told that the family room was taken but we could be accommodated in the same way by using two almost adjoining double rooms. Fine. I was therefore shocked to be presented with a bill on departure for over £400 when the official rate for the family room for five was supposed to be £190. Worse, I had to pay a SUPPLEMENT for my one year old daughter's dinner of £20!!! Apparently I was supposed to realise that dinner B&B for five people doesn't really mean that, but instead means that I am "supposed to bring the food for the baby myself"!!! Incredible. Anyway, the owner clearly has limited understanding of customer service and was so defensive and belligerent on our departure that I couldn't leave fast enough. Needless to say he took absolutely no interest in resolving the issues. The owners should also be more careful where and when they choose to have a blisteringly offensive and personal row with each other about temporary staffing and other things. Doing so in the reception area with liberal use of poor language in front of my wife and other guests is, like their deliberately mis-leading pricing approach, hardly likely to create a good impression or a loyal customer base. It is also outrageous to do so in a supposedly family-friendly establishment. Never again.
 
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