The Bournemouth Highcliff Marriott Hotel, Bournemouth, United Kingdom
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The Bournemouth Highcliff Marriott Hotel, Bournemouth
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Official Contact Details - The Bournemouth Highcliff Marriott Hotel
- Address: St Michael's Road - Bournemouth - England - BH2 5DU - United Kingdom
- Phone: 44 01202557702
- Email:
- URL: http://www.marriott.co.uk/
- Official Website:
- Hotel Class:
- Rooms: 170
"Having stayed at the Bournemouth Marriott on a number of occasions, I was really looking forward..."
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Reviews - The Bournemouth Highcliff Marriott Hotel
1 review
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Wished I Had Stayed Elsewhere!
Submitted by: Sharon in 10/08/07
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Weekend Breaker
Having stayed at the Bournemouth Marriott on a number of occasions, I was really looking forward to our 2 night stay. We had booked one of the cottage rooms, not the cheapest but quieter than the main hotel.
We arrived on Friday 28 Sept, checked in ok, went to our room and found that the safe had been locked shut so we had to wait approx 20 minutes for a maintenance man to come to the room. Our wardrobe was also off its runners but we were able to sort this out ourselves, but surely these 2 items should have been picked up when the room was serviced.
Later on we went to the restaurant for dinner, again this is usually a pleasureable experience, however this was not the case, and it was a very average meal.
Breakfast the following morning followed the same pattern and when we queried why only half of the hot buffet was available we were told quite sharply by a member of staff that it was cooking - this was at 9am and breakfast runs from 7am - 11am so I would have thought that it should have been cooked!
We complained to the Duty Manager but all she said was that our comments would be noted. We went out for the remainder of the day and also out to dinner, I couldn't bear the thought of another average meal.
We got back to our 'quiet room' at around 11pm, at 4.15am we were woken up by loud music but couldn't work out were it was coming from, at 4.45am it still hadn't stopped so we phoned reception to complain, at 5.15am it was still going on so we complained again. A member of staff could then be heard downstairs from our cottage and the noise was coming from the room below us. They wouldn't answer their door and had to be telephoned, again more unnecessary noise. The music was turned down but we could still hear it along with voices laughing and talking loudly - needless to say we did not get back to sleep.
Upon checking out of the hotel we complained about the noise and again saw the same Duty Manager, we explained that we wanted the cost of our room for that evening to be removed from our bill - £220, we were quite happy to pay for the breakfast we had eaten, meaning that we should have a reduction of £190 on our £560 bill - she was 'unable' to do this as she did not have the authority but would reduced it by £60!!
She said that she would get the Hotel General Manager to contact us to try and remedy further, he has since emailed and asked that the next time we visit we let him know - I will not be returning to a hotel with such shoddy customer service values and will try another of the 4 star hotels in Bournemouth next time.
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