Suncliff Hotel, Bournemouth
Reviews - Suncliff Hotel
- Age Group: 60 +
- From: United Kingdom
- Traveller type: Disabled
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
Read 420 additional reviews of Suncliff Hotel at TripAdvisor.
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Historical Traveller Reviews of Suncliff Hotel
Great as usualfrom mondypot
After reading other reviews I cant belive this is the same hotel, perhaps some people dont know what good food is
t call it a Hotel!from xesca
very disappointingfrom fsgrfejyyflgi
When we arrived at the Suncliff we were greeted by the reception staff and we booked in. We happened to notice that she said 1 twin, 1 double as she handed over the room keys. As we knew we had reservations for 2 twins we queried this. She managed to reallocate us a twin room in place of the double and we left to find our respective rooms.
One room was on the first floor at the front of the hotel. The other was on the ground floor, turning down a corridor to the left as we passed the reception. On entering this room we were quite shocked by its appearance. At best the room could be described as very dated and dingy with “tired décor” and very poor quality bedroom furniture, but worst of all the bathroom door was in a shocking condition – badly scratched and marked and there was visible mould on the wall paper above this door. We went to see the other room which was much better, albeit somewhat dated. They had already started unpacking in this room so we left them to it and the 2 of us returned to reception to see if we could change the ground floor room. We were told that this was not possible and that in fact an error had been made in the allocation of the first floor room. (it was actually reserved for another party) and was there any possibility of us vacating that one?
We said that we would not be vacating the first floor room and that we were not happy to use the ground floor room. I asked the reception staff to come and look at the room with us to which she replied “Oh I know which room it is “- implying she knew of its poor condition! She then said she would ring the sister hotel next door to see if there were any available rooms there. We were directed to the sister hotel and were able to view a couple of rooms which were more acceptable. We were allocated one of these. Of course this then meant we were not able to take breakfast together as a group.
Following this initial upset our stay was reasonably uneventful and we found the reception and dining room staff quite pleasant. However late on the Friday night, on retiring to bed in the Suncliff one of our group could not find her pyjama top. She and her colleague searched everywhere in the room, even in her case. She assumed it had been scooped up by accident with the bedding during the bed change earlier that day. The next morning she reported the pyjama top missing to reception staff. She was asked to leave her contact details which she did.
She heard nothing until the following Monday morning when she herself rang the hotel to see if the item had been found. (it was part of a set and had been quite expensive) She spoke to the duty manager who she found to be very offhand. He stated it had not been found. She asked if he could look further and he agreed to ring her back. He later rang to say it had been found down the side of the bed and she would have to pay for it to be returned!. She was annoyed at his attitude, particularly as she pointed out that it would be very inexpensive for them to pop it in an envelope in the post and surely as a courtesy one would expect a hotel to do that. He also stated that the item had been found on the Saturday –but no one had rung her. (she was still in Bournemouth until 5pm on the Saturday and could have collected it herself!) Incidentally the item arrived in a reused envelope- the postage was 67p!!
Our main concerns therefore were with the quality of the ground floor room we were offered (certainly not 3 star), the fact that the booking had not been processed correctly (as per our booking confirmation) and lastly the attitude of the duty manager in dealing with a lost clothing item. We have today visited the web site for the hotel and whilst we cannot vouch for all the rooms on offer the image of the hotel we are left with certainly bears no resemblance to the image portrayed on the web site.
Nice friendly hotel - poor foodfrom Dorsetdad
Due to the poor weather we decided to eat in both nights. You choose from a set menu and the food is served very quickly. On the first night the adult's food was ok but the cildren's menu was very poor (chicken nuggets, burgers etc). The following nights set menu was not as good (10 small prawns in a prawn cocktail anybody?) with exactly the same menu for the children as the night before. Luckily my (just) 3 and 4 year old filled up at breakfast - which was just as well as it cost £6.50 per child per day.
My only other problem was checking out. It took 40mins to get the correct bill for a 3 night stay which if it irritated me must really have annoyed the queue that formed behind.
Overall, the hotel suited the needs of our disparate age group - a gentle disco/guitarist in the evening with reasonable bar prices made it easy to relax and chat but if we visit again we'd definately eat out.
Not a change for the better.from Freddie47
Having spent a weekend here in July, we were VERY disappointed. The Suncliff is now owned jointly with the two Hotels either side of it:the Cumberland and Cliffside, which were always, in our opinion, downmarket. Already,loyal staff have begun to leave, and standards are slipping. On the grapevine, we have heard that a major re-development is planned for 2007.
We are not snobs, but in our opinion, the class of residents has already changed for the worse.
This WAS a terrifc, valie for money, Hotel: but sadly, we shall not be back.
Dated, clean, typical Brit hotel from years ago?from Mrs-Picky-Knickers
The decor was incredibly dated as was the furniture however it was very clean, as was the en-suite bathroom with over-bath shower. The hot water for the shower was quick to come through and wasn't bad at all.
The TV only had four terrestrial channels. Typical tea-making kettle etc perched on a shelf above the double bed. The double glazed windows were limited in opening so it got quite warm due to lack of ventilation. You could hire a fan with a £10 deposit.
I haven't stayed in a British seaside hotel for about 25 years - they must all smell the same because a wave of nostalgia flooded over me! That and they all seem to have hundreds of fire doors! Quite gaudy carpet - at least three different patterns spotted. Not my type of decor at all - very old fashioned. There is obviously a strict cleaning routine in place as it did not look dirty - just dated.
We only ate breakfast there - strangely the only milk they had was full fat - which was the only down side as they offered a pretty good range of cooked breakfast and continental options. The serving staff seemed to be foreign students who had been well trained and were friendly.
Indoor pool was good - you could use the outdoor pools at the neighbouring hotels. They also have squash courts and snooker table - hubby reported that the latter was very good.
Watch out for parking! There are limited parking spaces - if you go out for dinner you may well find it very hard to park when you come back. Again you can park at the neighbouring hotels owned by the same company, but this can still be tricky. You can park on the road at the back but only between 6pm and 8 am. Metered parking available on East Overcliff Drive.
If you are happy with staying at a 'typical' British seaside hotel you will like it here. If you are used to rooms with better telly, fridges, mini-bars, modern decor - stay away.
shabby and grotty - but nice staff.from A TripAdvisor Member
Worth trying Out !!from A TripAdvisor Member
much better than I anticipatedfrom A TripAdvisor Member
We found the staff courteous, the double sea view room quite large and spotlessly clean, (as was the whole hotel) and the food very good. The entertainment is something I personally could do without, but my partner likes having something to watch in the evenings; I was even pleasantly surprised by this as it was not 'in your face' where you are pulled on to the dance floor, or made to feel guilty if you stay in your seat all night - just a very pleasant couple one on the organ and one singing and people could get up and dance if they felt like it. The next night it was a disco, again the D J not nagging anyone to get up, although plenty of the more energetic guests did make good use of the dance floor. The only night there was no entertainment was on the Sunday, which I personally liked, for a change.
I would defiitely go back and hope to quite soon, as I found the overall atmosphere very relaxing and friendly.
t bother!!!from Emma3051
Top Local Tips for Bournemouth
Check the hotel website The receptionist told me to check the hotel website as there's always good deals to be had.
shopping the shops in bournemouth are great spent a lot of money
Free internet access The Hotel next door - The Cumberland has free wireless internet access in the lounge & pool area.
Other names for Suncliff Hotel
- suncliff hotel bournemouth
- suncliff bournemouth
- Address: East Overcliff Drive - Bournemouth - England - BH1 3AG - United Kingdom
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