Suncliff Hotel

, Bournemouth, United Kingdom
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Suncliff Hotel

, Bournemouth
3 star

Rooms: 93

East Overcliff Drive - Bournemouth - England - BH1 3AG - United Kingdom Hotel Website | | 44 01202291711
422 Traveller

Reviews - Suncliff Hotel

8/10
we had a great time
Submitted by: teresa redding in 14/07/09
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Disabled
spent 4 nights at the suncliff. the rooms were bright, clean and we had a perfect view of the sea. we had bed and breakfast which was freshly cooked and a good portion. the staff were friendly and helpful. we would like to say thankyou to the night staff who sold us jewellery at midnight, the male staff also very helpful. and not to mention johnny the manager of the restaurant at breakfast providing the cushion for my friend to sit on, a lovely jester that we did'nt even ask for. we shall visit your hotel again if we get the chance to without any doubt.thankyou all once more and look forward to seeing you soon. teresa redding.
7/10
Great food
Submitted by: kate in 09/08/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Food wonderful with efficient friendly staff..highly recommend for this. Very nice bar and conservatory.
Bathroom nice but bedroom very tired, but clean, so nothing really to complain about but could do with a revamp.

Historical Traveller Reviews of Suncliff Hotel

Great as usual

from mondypot
We Have just had our usual christmas shopping trip to Bournemouth. This time I fell compled to write a review. We have stayed at the Suncliff hotel many times now, we chose this hotel not only for the great location and views, the food the best I have had in any Bournemouth hotel, and as allways the freindly service from chearfull dedicated staff.

After reading other reviews I cant belive this is the same hotel, perhaps some people dont know what good food is

t call it a Hotel!

from xesca
We initially booked online The Cumberland Hotel, requesting two twin rooms. Upon arrival from the Airport (we were coming for a weekend break from Girona, Spain), the receptionist looked at our printed booking and, without saying even hello, picked up the phone, dialled a number and asked someone if they had two twin rooms. That was a funny start! When she put the phone down, she told us she only had one twin room and was sending us to what she called "their sister hotel" the Suncliff. So, off we went to the Suncliff where the receptionist gave us two twin rooms: one located on the first floor and the other on the lower ground floor. When we complained, we were given a cold apology: it seemed more like talking to a tool both rather than a human being. The room on the first floor, although shabby and out dated was fairly spacious but the big surprise was awaiting us on the room on the lower ground floor. The dark, narrow corridor leading to it hardly had enough room to let two persons walk by, let alone if you carried any luggage. We put the key into the lock, double checking we were doing so in the right door number: the next bedroom door was just two steps away. We turned the light on and discovered we were in the twilight zone: two out of the four light bulbs didn't work. Once inside, it was difficult to loose your way let alone for the TV which was so high up the wall one had to stand right underneath for the remote control to work. Well, so far we took it lightly as I didn't want to spoil neither my 4 years' old daughter first journey abroad nor my son's and his best friend weekend in Southern England. So, I had the brilliant idea to look through the window hoping to see, at least, some green but, to my surprise, the view from the window was an indoor patio and the fire escape stairs right up my nose and, if I looked a bit further away, I could see a brick wall. Fantastic! Never mind, I thought, we'll have a nice shower and get ready to go to town. The bathroom was a cube, not bigger than a hamsters' cage. Toiletries were scarce, but, there again, I guess the Hotel is not compelled to provide them. I turned the shower on and, just as I got under it, water stopped running. The room didn't make you feel cosy at all and management could have saved some money by not buying the paintings hanging on the wall. The blankets we had in our beds looked like those people had in Spain after the Civil War but, never mind, both the room and the Hotel itself were so overheated we didn't need blankets at all. It was hard to get to sleep in such a tropical climate. The central heating in the bedroom couldn't be turned down. Some extra features of this Hotel: the bedroom door couldn't be locked from the inside and the door itself seemed to be made of cardboard paper, check out at 10’30 a.m., cold, impersonal staff, breakfast lounge tables literally touching each other, overpriced and out dated. I’ve widely travelled, stayed at top and rock bottom hotels so I thought I was aware of what I could expect for my money but, believe me, this hotel has surpassed everything. If you wish a Spanish, Catalan or French comment, let me know.

very disappointing

from fsgrfejyyflgi
We were a group of 4 NHS professionals attending a conference at the Bournemouth International Conference centre from Thursday 26th October to Saturday 28th October 2006. Our reservations had been made through our Trusts Staff services department.

When we arrived at the Suncliff we were greeted by the reception staff and we booked in. We happened to notice that she said 1 twin, 1 double as she handed over the room keys. As we knew we had reservations for 2 twins we queried this. She managed to reallocate us a twin room in place of the double and we left to find our respective rooms.

One room was on the first floor at the front of the hotel. The other was on the ground floor, turning down a corridor to the left as we passed the reception. On entering this room we were quite shocked by its appearance. At best the room could be described as very dated and dingy with “tired décor” and very poor quality bedroom furniture, but worst of all the bathroom door was in a shocking condition – badly scratched and marked and there was visible mould on the wall paper above this door. We went to see the other room which was much better, albeit somewhat dated. They had already started unpacking in this room so we left them to it and the 2 of us returned to reception to see if we could change the ground floor room. We were told that this was not possible and that in fact an error had been made in the allocation of the first floor room. (it was actually reserved for another party) and was there any possibility of us vacating that one?

We said that we would not be vacating the first floor room and that we were not happy to use the ground floor room. I asked the reception staff to come and look at the room with us to which she replied “Oh I know which room it is “- implying she knew of its poor condition! She then said she would ring the sister hotel next door to see if there were any available rooms there. We were directed to the sister hotel and were able to view a couple of rooms which were more acceptable. We were allocated one of these. Of course this then meant we were not able to take breakfast together as a group.

Following this initial upset our stay was reasonably uneventful and we found the reception and dining room staff quite pleasant. However late on the Friday night, on retiring to bed in the Suncliff one of our group could not find her pyjama top. She and her colleague searched everywhere in the room, even in her case. She assumed it had been scooped up by accident with the bedding during the bed change earlier that day. The next morning she reported the pyjama top missing to reception staff. She was asked to leave her contact details which she did.

She heard nothing until the following Monday morning when she herself rang the hotel to see if the item had been found. (it was part of a set and had been quite expensive) She spoke to the duty manager who she found to be very offhand. He stated it had not been found. She asked if he could look further and he agreed to ring her back. He later rang to say it had been found down the side of the bed and she would have to pay for it to be returned!. She was annoyed at his attitude, particularly as she pointed out that it would be very inexpensive for them to pop it in an envelope in the post and surely as a courtesy one would expect a hotel to do that. He also stated that the item had been found on the Saturday –but no one had rung her. (she was still in Bournemouth until 5pm on the Saturday and could have collected it herself!) Incidentally the item arrived in a reused envelope- the postage was 67p!!

Our main concerns therefore were with the quality of the ground floor room we were offered (certainly not 3 star), the fact that the booking had not been processed correctly (as per our booking confirmation) and lastly the attitude of the duty manager in dealing with a lost clothing item. We have today visited the web site for the hotel and whilst we cannot vouch for all the rooms on offer the image of the hotel we are left with certainly bears no resemblance to the image portrayed on the web site.
Management Response from campechano
I felt compelled to reply to this complaint. After reading it carefully it seems that any requests or dissapointments these ladies had were dealt with promptly and proffessionally. No Hotel ever claims to be perfect but we do pride ourselves on customer care, i found it quite strange how a guest losing their pyjama top was eventually turned around to a complaint against the hotel, I shall say no more.

Nice friendly hotel - poor food

from Dorsetdad
Took the family (aged from 3 to 81) for a long weekend and overall enjoyed the hotel. It was very clean, the staff were pleasant and its well positioned for the town. The pool was nice but the gym was a joke - nothing worked, all the equipment being in various states of disrepair. Reading other reviews on the hotel it seems this is a long standing problem that they're in no hurry to fix.
Due to the poor weather we decided to eat in both nights. You choose from a set menu and the food is served very quickly. On the first night the adult's food was ok but the cildren's menu was very poor (chicken nuggets, burgers etc). The following nights set menu was not as good (10 small prawns in a prawn cocktail anybody?) with exactly the same menu for the children as the night before. Luckily my (just) 3 and 4 year old filled up at breakfast - which was just as well as it cost £6.50 per child per day.
My only other problem was checking out. It took 40mins to get the correct bill for a 3 night stay which if it irritated me must really have annoyed the queue that formed behind.
Overall, the hotel suited the needs of our disparate age group - a gentle disco/guitarist in the evening with reasonable bar prices made it easy to relax and chat but if we visit again we'd definately eat out.

Not a change for the better.

from Freddie47
We have been staying at the Suncliff, upon a regular basis, since 2003. With views of the Isle of Wght to the left, and Old Harry Rocks, Swanage, to the right; we thought that we had found an ideal place to stay upon East Cliff. However, in May2006, the Hotel was sold. (It previously belonged to the Callaghan family, and the sister Hotel was the Riviera, at Alum Chine).
Having spent a weekend here in July, we were VERY disappointed. The Suncliff is now owned jointly with the two Hotels either side of it:the Cumberland and Cliffside, which were always, in our opinion, downmarket. Already,loyal staff have begun to leave, and standards are slipping. On the grapevine, we have heard that a major re-development is planned for 2007.
We are not snobs, but in our opinion, the class of residents has already changed for the worse.
This WAS a terrifc, valie for money, Hotel: but sadly, we shall not be back.

Dated, clean, typical Brit hotel from years ago?

from Mrs-Picky-Knickers
We had a short break at this hotel on the weekend of 4-6 August 2006. My in-laws booked the hotel. We were allocated a family room which was a good size - two small singles and a smallish double bed.

The decor was incredibly dated as was the furniture however it was very clean, as was the en-suite bathroom with over-bath shower. The hot water for the shower was quick to come through and wasn't bad at all.

The TV only had four terrestrial channels. Typical tea-making kettle etc perched on a shelf above the double bed. The double glazed windows were limited in opening so it got quite warm due to lack of ventilation. You could hire a fan with a £10 deposit.

I haven't stayed in a British seaside hotel for about 25 years - they must all smell the same because a wave of nostalgia flooded over me! That and they all seem to have hundreds of fire doors! Quite gaudy carpet - at least three different patterns spotted. Not my type of decor at all - very old fashioned. There is obviously a strict cleaning routine in place as it did not look dirty - just dated.

We only ate breakfast there - strangely the only milk they had was full fat - which was the only down side as they offered a pretty good range of cooked breakfast and continental options. The serving staff seemed to be foreign students who had been well trained and were friendly.

Indoor pool was good - you could use the outdoor pools at the neighbouring hotels. They also have squash courts and snooker table - hubby reported that the latter was very good.

Watch out for parking! There are limited parking spaces - if you go out for dinner you may well find it very hard to park when you come back. Again you can park at the neighbouring hotels owned by the same company, but this can still be tricky. You can park on the road at the back but only between 6pm and 8 am. Metered parking available on East Overcliff Drive.

If you are happy with staying at a 'typical' British seaside hotel you will like it here. If you are used to rooms with better telly, fridges, mini-bars, modern decor - stay away.

shabby and grotty - but nice staff.

from A TripAdvisor Member
From the outside the hotel looks OK - but once inside it is more like an old crumbling nursing home... with bad decor, carpets, lighting etc. The fixtures and fittings in the rooms and elsewhere are either broken or falling apart. Most of the equipment in the gym didn't work. The whole place was shabby and grotty. I wouldn't go there again ever - and cannot think of anything to recommend it to anyone either - no matter how cheap it is. However, I found the staff pleasant and helpful.

Worth trying Out !!

from A TripAdvisor Member
We booked only a couple of weeks before arrival and was a little concerned that the Suncliffe was one of the few Bournemouth hotels with any vacancies. We were also slightly anxiuos after reading other trip adviser reviews. The Suncliffe is situated at the Eastcliffe end of Bournemouth and Bournmouth train Stattion is 15 minutes walk and 5 minutes by car. It was very close to the town centre and the seafront. We arrived at about 1.30pm and out room was ready. Our room was on the 1st floor with a balcony/terrrace and a lovely sea view. It was spottlesly clean and airy. The rest of the hotel was also very clean. The food was wonderful and the service excellent. For a three star establishment we were pleasently surprised. Would definately stay again.

much better than I anticipated

from A TripAdvisor Member
Having felt the need to get away quite quickly, were going to choose Weymouth because of the Kite Festival, but couldn't find a decent hotel with car parking. A friend of a friend suggested Suncliffe so checked out some of the reviews some good, but others a bit on the down side - so we went to this hotel not knowing what to expect.

We found the staff courteous, the double sea view room quite large and spotlessly clean, (as was the whole hotel) and the food very good. The entertainment is something I personally could do without, but my partner likes having something to watch in the evenings; I was even pleasantly surprised by this as it was not 'in your face' where you are pulled on to the dance floor, or made to feel guilty if you stay in your seat all night - just a very pleasant couple one on the organ and one singing and people could get up and dance if they felt like it. The next night it was a disco, again the D J not nagging anyone to get up, although plenty of the more energetic guests did make good use of the dance floor. The only night there was no entertainment was on the Sunday, which I personally liked, for a change.

I would defiitely go back and hope to quite soon, as I found the overall atmosphere very relaxing and friendly.

t bother!!!

from Emma3051
We were really looking forward to a relaxing break, upon arrival at the hotel we were pleasantly suprised, big entrance hall, well decorated, light and airy. Then our troubles started.... the receptionist (who was'nt very well presented) thrust our room key at us and told us we were on the 2nd floor and the lift is at the end of the hall!! We were not even shown to our room. Upon entering the room we were horrified to find that it was dark, dingy and in serious need of redecoration with peeling paint and mouldy bathroom tiles, baring in mind we had paid an extra £10 per person per night for a upgraded room the only good thing was the view of the sea, went back to reception where I was told that they were very busy, but did have one room left on the 3rd floor with a balcony, on arrival at this room it was about the size of a postage stamp and in a similar condition to the first, and NO balcony....Back to reception, the receptionist then told us they quite quiet! and offered us another room, this was was slightly better than the last 2 so we decided to stay put. We spent 2 most uncomforable nights on a rock hard bed with tatty old blankets, no duvets. The only good thing abouth this place is the friendly restaurant and bar staff. After going away for a rest we came home in need of another.

Top Local Tips for Bournemouth

Check the hotel website The receptionist told me to check the hotel website as there's always good deals to be had.

shopping the shops in bournemouth are great spent a lot of money

Free internet access The Hotel next door - The Cumberland has free wireless internet access in the lounge & pool area.

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Other names for Suncliff Hotel

  • suncliff hotel bournemouth
  • suncliff bournemouth
  • Address: East Overcliff Drive - Bournemouth - England - BH1 3AG - United Kingdom
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8.0/10

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"we had a great time" - teresa redding

"Great food" - kate

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