Norfolk Royale Classic Hotel

, Bournemouth, United Kingdom
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Norfolk Royale Classic Hotel

, Bournemouth
4 star

Rooms: 95

Richmond Hill - Bournemouth - England - BH2 6EN - United Kingdom Hotel Website | | 44 01202551521
278 Traveller

Reviews - Norfolk Royale Classic Hotel

Check out the Club Rooms - WOW!
Submitted by: Chris in 01/12/08
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Just returned from a night at The Norfolk Royale in Bournemouth after booking one of their new Club rooms through Travelzoo (Offer is still there I think, check it out!) They are amazing, seriously! Huge big bed and massive plasma tv's! Food was great too and all included in the price. Bournemouth had a great night life and the hotel is within walking distance (2 min) from the town centre.
Takes every penny!
Submitted by: Roger in 04/09/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Luxury Traveller
The whole impression from the moment we arrived to the moment we checked out was one of being charged for every detail. 20p a day for a paper, £12 a night parking with free parking right opposite the hotel. Staff training seemed to be overlooked as breakfast became a hectic rush and notices throughout the hotel out of date! The lift showed the previous Saturdays' menu and despite a request for a copy of the current menu it did not happen. Web site suggested fishing could be arranged but the duty 'manager' knew nothing about it and was never going to offer to help!Finally went to the bar for a drink on the last night but three staff were in conversation and we were ignored for too long and decided to leave without the drink! POOR AT £180 PER NIGHT!!
Great rooms and decor, food good.
Submitted by: Frank in 24/04/06
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Retired
Price average, bars and restaurant staff very helpfull

Historical Traveller Reviews of Norfolk Royale Classic Hotel

Not what we expected

from Jan33London
We booked this hotel as break for our Mum's birthday. We booked a triple room and a twin. When we entered the triple we were met with two beds pushed together (not a problem) and a camp bed (big problem). When I phoned Reception to inform them this bed was not suitable for an adult, I was told very abruptly to 'Hang on' - which I did patiently for 5 minutes. I had to call back and was informed (once again - very abruptly) it was being dealt with -which it was.

When we came down to breakfast the next morning it was chaos. We arrived at 9.30 and queued for 15 minutes - then were told by a very bad tempered resturant Manager that we would have to wait - which we did - for another 20 minutes. By the time we got to sit down, there was hardly any food left and one of the waitresses was appallingy rude to us. Is it too much to ask for tea and coffee without someone rolling their eyes at you? The next morning was even worse, the queue to get in was longer, the queue to get food was longer, the food kept running out, the crockery ran out - it was not a good start to the day.

The floor boards creaked, the bathroom tiles were mouldy the bathroom floor was grubby (possibly because the flooring was so old). We even had to wait 50 minutes to check out because there was only one person working at reception at 11.00...I would never recommend this hotel to anyone I thought it was a total shambles and does not deserve it's 4 star rating.


from A TripAdvisor Member
We booked 2 double rooms via lastminute for a Friday night - at first glance the hotel looks lovely, but once we'd negotiated the extremely creaky floorboards in the corridor, we were rather disappointed with our rooms. Both were very similar - very shabby, 1 was stifilingly hot (there must have been a radiator stuck on somewhere) and the other stank of smoke. The bathrooms were both very tired looking, mould growing around the bath, tiles cracked and coming away from the wall and 1 still had an old bar of manky soap sat by the shower (eugh!). One rooms mini-bar fridge appeared to be broken (it smelt revolting inside). One of the other rooms on our corridor had obviously had dinner the night before in their room and the tray they'd left outside with the dirty plates on was still there when we left. The service at breakfast was quite poor as was the quality of the breakfast....and its £9 to park in the hotel carpark - my advise is to go to the NCP round the corner - they only charge £6.50 for 24 hrs. The only plus point of the hotel was there is quite a pleasant pool and sauna area.
I'm sure this hotel was lovely in its day but its old and tatty and certainly not what I would call a 4 star hotel by any stretch of the imagination.

Faded grandeur but a lovely hotel

from babaduck
We stayed at the Norfolk Royale on 29/30 October as we had tickets to see Little Britain at the BIC.

The hotel is very centrally located opposite the gorgeous art deco Echo newspaper offices, just 50 yards from The Square. It is an old building and could probably benefit from some TLC, but it reminds me a little of the Metropole in Brussels - overt modernisation would ruin the charm of such an old building.

Checkin was speedy and friendly and we were allocated room 224 on the second floor which faced out onto Richmond Hill. The room itself was huge, with two single beds zipped together to form an extremely large king bed. The room was very clean, with plenty of spare pillows and blankets. The cost of everything in the minibar was clearly indicated, as was the reminder that if you removed the full size bottles of Molton Brown toiletries, you would be billed! Personally I hate the smell of MB, so stuck to my own stuff during our stay...

The bathroom, while dated, was clean with loads of shelf space, plenty of hot water and lovely large bath towels.

We ate in the restaurant both evenings as we were on a half-board deal and the food was superb. Breakfast was on a buffet system in the restaurant and was very good. Special mention goes to the night manager Tim Tee who was wonderful - he even kept our dessert until we returned from the BIC & served it to us in the bar at 11pm - I don't know any other hotel who would do the same.

The Norfolk Royale may be a little too old-fashioned for some, but it is a lovely establishment in a very pretty town.


from A TripAdvisor Member
I was booked in here by a company that I was temporarily working for, I arrived at around 7:30pm on a dark and stormy night and thought I would check in and have a nice relaxing evening as I had been up since 4am. Checked in and I was given my room on the ground floor, didn't need the key to the room (cardkey) as the door opened anyway (lock did not work) put the light on and I was truly horrified - it was my worst nightmare, the dark red curtain was half hanging off, the headboard had dark brown marks where previous occupants heads had been, there was fungus growing in the bathroom,the extractor in the bathroom was covered in filth and there was a smell of mustyness. I was booked in for four nights I managed only two, giving the hotel staff a chance to try and rectify the problems, admittedly they attempted to repair the curtain and I could smell the cleaning chemicals on my second night but I still had to move the chair in front of the door as the door did not lock. I suffer from asthma and thank goodness I remembered to bring my inhaler otherwise I probably would have ended up in hospital.
On the Wednesday my colleague persuaded the firm we were working for to cancel the rooms and check us in to another hotel, a 3* which was wonderful (basic but clean and cheaper). When I showed my husband the pictures I had taken with my mobile phone he said he would not have stayed there and would have walked out and come home.
I guess the only good thing was the Molton Brown toiletries although there is a wonderful sign beside them saying if you take them you will be charged the full price for them - personally I'd prefer a clean room and I'd rather use my own toiletries.


from mistopheles
Dated and dirty rooms, unpleasant management and a waste of a lovely building. Also annoyed that having cancelled a subsequent booking, (I stayed once, hated the filth and therefore cancelled my next, already booked, stay) they conveniently didn't record my cancellation (I stupidly didn't note down the cancellation number though) and refused to refund my card having charged a no show fee (despite my cancelling two weeks before I had booked), only offering me another date...forgetting the fact that I wouldn't stay in their dirty hotel again even if they offered to pay me. I lost £50 and they still have the cheek to send me junkmail offers. There are so many nicer places to stay in Bournemouth and until English Rose Hotels get taken over or this hotel gets bought out by a more responsible owner willing to take advantage of the colonial facade and introduce better customer service, well I'd avoid like the plague. Bitter? A bit, but it really is grotty inside. This all happened last year but I'm moved to finally write a report having received yet another 'promotion' in the post today, despite my asking to be removed from their mailing list. Grrr.

Quite a trek to the pool

from wingate
I will never forget this hotel because of the trek from the changing room sto the swimming pool.Round corners up stairs,it was a bit of a mave.My room was on the third floor.It was a very hot weekend.there was no air conditioning.I had the window fully open all night but it was like trying to sleep in a sauna.The food was acceptable.By the way this hotel is very difficult to find by car due to the one way system.On a number of occasions i was within 100 yards of the car park but had to go around the system once again.

Suberb place to stay

from A TripAdvisor Member
Just returned from 2 nights stay at this hotel.
Staff bent over backwards to make our stay enjoyable.The weekend we were there, there had been hot water problems (not due to the hotel but caused by the Water Board).Staff ensured we were given a room to shower in and also directed us to the gym to use the facilities there.
Ok it was a nuisance but the problem was out of there control.
Will definetely be returning.

Dirty room

from JackieSparkle
I was really looking forward to staying here for our 10th wedding anniversary but we were very disappointed. We had booked a family room as our two children were with us - and I wonder if that's why our room was so poor. We were overlooking a side road and a brick wall; the bathroom had mouldy lino and walls and peeling paper. The room was dark and gloomy and stiflingly hot with no air-conditioning. The only ventilation available was from large sash windows which were worrying low to the ground when you have a 3-year old with you! The decor and furnishings were very dated, depressing and dirty.

The reception area was comfortable and welcoming and the breakfast was excellent but the bar area outside needed a bit of love!

Top quality and good value

from mickdevil
I was a little worried having read some previous reviews, as I had been booked into this hotel by friends. However, I was very pleasantly surprised during my stay.

The entire hotel including bedrooms was spotless and of high quality fixtures and fittings, which are often all too lacking in UK hotels. We stayed on the second floor and found the (twin) rooms much larger than the usual size. These were rooms facing the side/rear street although we did notice that those looking over the gardens were slightly smaller.

Location excellent and good quality breakfast. Staff were very friendly and gardens well maintained and pretty. Did not have the time to use the leisure facilities/pool etc.

Only advice would be to ask for rooms in the rear (new wing ?) of the hotel as the floorboards in the corridors at the front of the hotel do creak very loudly as mentioned by other reviewers. The rear of the hotel does not have this problem.

Highly recommended and probably the best of the many hotels I have visited in Bournemouth.

Nothing is too much trouble....

from A TripAdvisor Member
My daughter and I stayed in a twin room at this hotel last week, the staff couldn't have been more help, the meals were excellent, the room spotlessly clean (I'm picky in hotels when it comes to cleanliness-I go and do an inspection!!) All in all a lovely stay, and I would recommend this hotel to anyone

Top Local Tips for Bournemouth

The Print Rooms Based in the Art Deco splendour of the former Echo building, the Print Rooms is an excellent Brasserie - I insist on going there every time I visit Bournemouth. Great Food, excellent wine list, amazing service, and great value.



Other names for Norfolk Royale Classic Hotel

  • norfolk hotel bournemouth
  • hotel norfolk royale
  • Address: Richmond Hill - Bournemouth - England - BH2 6EN - United Kingdom
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